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Forcepoint Secure Web Gateway OverviewUNIXBusinessApplication

Forcepoint Secure Web Gateway is #1 ranked solution in top Web Content Filtering tools, #4 ranked solution in top Internet Security tools, and #5 ranked solution in top Web Security Gateways. PeerSpot users give Forcepoint Secure Web Gateway an average rating of 8 out of 10. Forcepoint Secure Web Gateway is most commonly compared to Cisco Umbrella: Forcepoint Secure Web Gateway vs Cisco Umbrella. Forcepoint Secure Web Gateway is popular among the large enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 25% of all views.
Forcepoint Secure Web Gateway Buyer's Guide

Download the Forcepoint Secure Web Gateway Buyer's Guide including reviews and more. Updated: July 2022

What is Forcepoint Secure Web Gateway?
Websense Web Security blocks web threats to reduce malware infections, decrease help desk incidents and free up valuable IT resources. It has more than 100 security and filtering categories, hundreds of web application and protocol controls, and 60-plus reports with customization and role-based access.

Forcepoint Secure Web Gateway was previously known as Forcepoint SWG, Websense Web Security, Forcepoint TRITON.

Forcepoint Secure Web Gateway Customers
Adventist Health, Alphawest, Amadori, Anoka County, Compartamos Banco, Davies Turner, EverBank, iGATE, Karlstad Municipality, Lake Michigan Credit Union, Scavolini, Smurfit Kappa, Toyota
Forcepoint Secure Web Gateway Video

Forcepoint Secure Web Gateway Pricing Advice

What users are saying about Forcepoint Secure Web Gateway pricing:
  • "Licensing is flexible. License pricing information is based on the customer, their environment, and on the future approach."
  • "Overall, I am not aware of the option to pay for one time use of Forcepoint Secure Web Gateway."
  • "The price of this product should be reduced to make it more competitive."
  • Forcepoint Secure Web Gateway Reviews

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    Baljeet Singh - PeerSpot reviewer
    Subject Matter Expert at Hitachi Systems, Ltd.
    Real User
    Top 20
    Flexible endpoint security, provides URL filtering, and the reporting is good
    Pros and Cons
    • "The feature that I find to be most valuable is the flexibility of the single endpoint."
    • "Stability needs some improvement, we have on occasion experienced some delay when it is synchronized."

    What is our primary use case?

    We are implementing Forcepoint Web Security Gateway on corporate, and on enterprise levels. We're not only maintaining Forcepoint, but we are also maintaining McAfee and Symantec as well. I implement and maintain Forcepoint. The primary use case of Forcepoint Secure Web Gateway is focusing on the advanced malware detection for our customers. We deployed it in multiple locations, and we ensure that the customer's requirements are achieved. The majority of customers are using the on-premises solution of Forcepoint, and hybrid solutions. But, during this COVID period, they are upgrading that Cloud Web Security console with the availability of the categorization, and there is a GRE tunnel. You can use the GRE tunnel between your organization and the Forcepoint cloud with the IT-based policy applicable to your prospective user.

    How has it helped my organization?

    Forcepoint provides you with the reporting that allows you to see the threat information and if there are any threats present. You can see traffic going to a different country like China as an example. We can see the traffic and decide if they are going to block it and if we are able to block that IP from the firewall. Also, it will check the functionality that is the most inexpensive and we can see the most important features. We can see whether some country is malicious. We can say this specific connection going to the specific malicious country, we can block that specific URL or specific country IP address from that security console. So, that is the most useful feature in the Web Security console.

    What is most valuable?

    The feature that I find to be most valuable is the flexibility of the single endpoint. The Single endpoint for DLP and Cloud Web Security can be used for the DLP as well and Cloud Web Security as well. This is the most useful functionality from Forcepoint that is driven, and they are even providing the CASB, which is inbuilt on that endpoint as well. They are providing CASB functionality on that same endpoint. No other solution provides a single endpoint for the CASB, DLP, and that proxy solution. Forcepoint has recently made changes on the cloud level. Previously, they did not have any flexibility on the cloud level. During this COVID period, Forcepoint has updated the cloud and now has more functionality on that level. For example, integration of CASB solution, cloud app, and DLP, which is also flexible. They're also adding on-premises data security solution integration with Cloud Web Security. Also, URL filtering, which is filtering based on the categorized filtering, based on the content filtering, that is available on the Cloud Web Security Gateway, and even has an inbuilt DLP functionality, that limited functionality on the Cloud Web Security Gateway. This is free of cost.  Forcepoint also includes a cloud app called Shadow IT visibility, which is very useful for the customer to identify whatever application accessed by the user from his endpoint machine, which is installed with the Forcepoint Cloud Web Security Gateway endpoint. They have improved the cloud app functionality and they're giving the visibility of the accessibility of all the cloud applications accessed by users. Forcepoint provides some more functionalities on the DLP. They're going to integrate on-premises DLP solution with the cloud solution, Cloud Web Security Gateway. With IP-based protection, you can put your ISP IP address and you can define a single policy for your organization, and any traffic coming from your organization will be filtered out with the specific policy. There are many options and a lot of customization available in the reporting. There is a report builder, report viewer, and a customized reporting template is there. So, you can just customize your reporting, which is the best feature added by Forcepoint. The ability to display the reporting to higher management is good. They just added that feature to the Cloud Web Security console. CASB integration has just been added. With the CASB solution, you can select your sanctioned applications or your unsanctioned applications, and define a policy based on them. The self-user registration is not a part of the domain. Previously, they only had two or three predefined templates, now they're adding four or five templates with the limited DLP functionality. Web isolation, which was not previously included with the Forcepoint, can now offer a web isolation license. If there is some malicious URL or there is some uncategorized URL and you want to permit, or you want to block that URL, but you can just define the web isolation. In this scenario, that URL will be opened in the remote server, which is an isolated environment. In this scenario, if there is any malicious activity happening on that specific URL then it might not reach on your system because that is open on the isolated environment. Even if you are going to download any files from that site, and if there is a malicious file, they're going to sanitize on that isolated environment, and if it has found any malicious activity, it is automatically blocked. In regards to decryption, the deep level inspection for all the sites is now available. Earlier, there was limited functionality for this. Shadow IT provides you with risk level information, for example, it can identify what applications are high-risk and all the applications that are low-risk. Based on the risk level, you can just block the application.

    What needs improvement?

    Forcepoint giving only on-premises solutions and hybrid solutions. They're also providing the Cloud Web Security, but there is limited functionality, limited categorization, and limited protection. Stability needs some improvement, we have on occasion experienced some delay when it is synchronized.
    Buyer's Guide
    Forcepoint Secure Web Gateway
    July 2022
    Learn what your peers think about Forcepoint Secure Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    610,812 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    With stability, the only thing is that that policy synchronization is sometimes delayed, but not much of a delay. Generally with Forcepoint documentation, whenever we want to change anything on the policy level on the cloud console, it can take 10 to 15 minutes to update the endpoint machine, but generally, it will be updated in one or two minutes.  That is not a challenge, but sometimes it's taking more than 15 minutes.  Forcepoint is also performing some back-end activity to update the Cloud Security console, and they are experiencing some downtime. It will be a total of 12-hours to make some changes to the cloud environment that they also pushed the mail to his customer, whoever is using the Cloud Web Security component. So, they're going to upgrade the solution for the specific region. Region-wise, they mentioned for example the India region or any other region. With this specific region, the server going to update, which might be impacted.  They will have a 12-hour downtime, and after that, the stability will be resolved.

    What do I think about the scalability of the solution?

    If I am talking from my perspective and my organization's perspective, we have more than 25 plus customers in my range that are using Cloud Web Security. They are going to move the Cloud Web Security console because earlier, they were using an on-premises solution. Now, you know that the future is on the cloud, so that's why most customers are going to the cloud solution. With on-premises, you require a server, you require caching, you require an appliance, and you are required to update each and every server. That is why customers are moving to Cloud Web Security. They don't need to upgrade the server because that is back-end activity. The only thing that you can just protect your system in the office and in roaming mode as well.

    How are customer service and support?

    Technical support is great with the priority level.  When you're going to raise a case that might be of severity, you can define the severity with the technical levels, business server, or any support level, which is taken by the customer or partner.  According to this, we're getting the response, we're getting the proper article on that console, whenever we're going to raise the case with a specific problem. With the problem, when we are going to put that problem information, there is automatically an article that is attached. The maximum problem will be resolved on that tech knowledge-based article. But if there is nothing returned, or there is no resolution with the knowledge-based article, at that time we definitely raise it with the support team and they respond immediately.

    How was the initial setup?

    The initial setup is straightforward.  You just need to put a server to sync your user information with the cloud for the authentication perspective. If you're not using the AD environment, you can just send an invitation link for your user, so they can register themselves with that Cloud Web Security console and use the functionality and the admin can apply the policy for specific or the email ID based users.  Definitely, if we are talking about the Cloud Web Security solution, not only Web Security solution, any cloud solution, so generally, they're asking for the email addresses when they are going to integrate the AD environment on the cloud. So, that is recommended for all of the web solutions. This is a flexible environment; you can just put that agent on machines through AD or any third-party deployment tools. There is the flexibility of the port connectivity, where you can just keep open the ATA 443 port that is generally used in the organization environment, and you can suggest the customer open the specific port for the specific cloud ranges.  You cannot open that traffic for all of the internet.

    What's my experience with pricing, setup cost, and licensing?

    Licensing cost is also dependent on the number of licenses.  When users increase from 100 to 500 or from 1,000 or even 20,000, that licensing cost automatically decreases. And if there is a limited license, you can say there is a fixed price, for use of the licensing. Licensing is flexible. License pricing information is based on the customer, their environment, and on the future approach. For example, are they're going to move forward with this environment? Will they be increasing their system to more users? There are additional costs for URL filtering, Web isolation, and CASB integration.  For the normal scenarios, if I am talking about URL filtering, there is no additional component for that. There's a single license, the standard license for the URL filtering and if you want to add web isolation, that is definitely something you need to pay more for. Even if you want to increase your storage limit for the log, you definitely need to pay for the storage as well. To start with, the retention period is 90 days.

    Which other solutions did I evaluate?

    I am evaluating several solutions to compare with Forcepoint Web Security Gateway such as McAfee, Symantec, DLP, Web Security, CASB, and Email Security as well. Generally, the McAfee team is a different one in my organization. But if I am talking about McAfee with the Gartner Report, the categorization is limited for McAfee If we are talking of Forcepoint, there are more than 101 categorizations included. Based on the categorization, you can just identify which URLs come over the specific categories, and you can identify them immediately. If you are talking about the URL categorization based on that behavior, that is also positive, proper categorization performed by Forcepoint so that you can get the response from the internet as well. With Cloud Web Security, of course, Forcepoint is providing the hybrid. The scalability on the hybrid and cloud web security, that is visible. With McAfee, from my organization, there are limited customers for this because they are facing many issues, which is why they maybe moved on to Forcepoint.

    What other advice do I have?

    We deployed this solution during COVID, for two or three customers, and the customers are very happy with this product. I can recommend Forcepoint. I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    Managing Consultant - Sr. DLP Security Engineer at a comms service provider with 1,001-5,000 employees
    Real User
    Great analytics, but hindered by weak support
    Pros and Cons
    • "The GUI is quite nice."
    • "It's the support that's the problem because that's a different question from the product itself — it's the Achilles heel."

    What needs improvement?

    The biggest issues within the product were that it had become stagnant. For about four or five years, there was very little real innovation going on.

    It felt as if they were just sitting back. They were lacking in regards to keeping up with the developments within the cloud. 

    Overall, I think they had a good, solid product. I think they failed to add features. It was not as feature-rich as other products. I would say the biggest problem was the lack of features, they just hadn't kept up. Under Raytheon, they were starting to correct this, but it was a work in progress. Overall, the biggest problem with the product itself was the lack of features.

    I knew that they needed to handle web sockets in some way, all we could do was effectively bypass it. There were too many times when the connections just didn't work right through the proxy. Our customers would have to bypass and basically go around the product. There were various levels to this and it was a real pain for our customers to diagnose those problems. There needed to be an end-product protocol analyzer output (for lack of a better way to put it), that would help administrators understand why the connection wasn't working.

    There was so much legwork involved: someone would have to take a laptop and set up in front of the proxy; then they would have to load Wireshark (as I used to call it) and pull their captures; then they would have to give that to Forcepoint, or they would have to try to reason it out themselves. That caused a lot of problems because most administrations weren't confident or competent enough to do it.

    They didn't have the skill-set needed to make proper use of those tools in the first place for analysis. There were a lot of customers who could've gotten value from the product but who were put in a position where they had to basically bypass the product because of certain connections. Some form of connection-troubleshooting should be included within the product, more than just looking at a log that nobody knows how to read except for support. 
    There was no way to troubleshoot connections in an effective manner that didn't require a lot of legwork by the user. Whenever you ask a user to do that, nine out of 10 times, they're not going to do it. They're just going to take the easy way out, bypass it, and then they'll bitch about the product, but they won't actually fix it. They won't want to make the extra effort. The problem just remains unsolved. They needed something like a connection analyzer tool to explain why, or at least give a better indication of why this was failing.

    Again, it was the lack of development. The GUI is quite nice. I think it's very natural for people once they get used to it. Ironically, the company I'm working for now is actually POCing the DOV product and one of the things they like is the interface. They had a lot of good synergy with their other products. They failed to capitalize on it, ultimately. They're getting there. They got better, but it might be too little too late. That's the problem.

    For how long have I used the solution?

    I have been using this solution for nine and a half years.

    What do I think about the stability of the solution?

    Forcepoint Secure Web Gateway was pretty stable.

    What do I think about the scalability of the solution?

    Scalability-wise, It was pretty good. We had deployments that were easily over 10,000 — it could handle it if you scaled it properly with the right hardware. There were deployments that were 34,000 at that point. Now, with very large enterprises (with over 60,000 employees), that's where it starts to get a little tricky. They managed to get the product to that point but it was not cheap either, but it was achieved on the scale pretty well.

    How are customer service and technical support?

    The biggest issue that hampered Forcepoint was the lack of development and good consistent support. Because of this, they went from 50,000 to 60,000 customers, down to 16,000 in the space of about three years.

    That's a huge drop. A lot of that came down to Palo Alto and a couple of others jumping in the game with filtering but at the same time, Forcepoint had people who were loyal, but they were giving up because of the support situation. 

    I constantly dealt with customer support. There wasn't a week that went by where I didn't have to talk to somebody.

    They knew me by name and I knew them by name and we were all one big happy family, but when they moved from San Diego to Austin, they lost people.

    They gave good, consistent support for about a year, but then they began losing staff because they weren't paying enough. They hired a bunch of people and claimed that they adjusted their wages, but then the same cycle occurred another year later.

    That's been the biggest problem. It wasn't the product that caused them to lose people (even though they had some innovation issues), it was the support. At the end of the day, the innovation was causing them to look weak in customers' eyes; when you couple that with the support problems, that's when they started really losing customers.

    How was the initial setup?

    The initial setup was pretty straightforward.

    In fact, you could literally load it, install it, and have it up and working in no time. All you had to do was point a browser to it and you could prove it worked. Now, if we wanted to take it and fully integrate it onto the network, then nine times out of ten, we used one particular method called WCCP.

    What other advice do I have?

    Overall, on a scale from one to ten, I would give this solution a rating of seven. 

    The product was sitting at about a seven. Support was dragging it down to a six. So, if I had to be honest, they had some very good analytics — just counting the product itself, I would say it's a seven.

    It wasn't perfectly stable, but it was pretty good. I would say it would need to be more feature-rich. It would need to be more helpful for troubleshooting problems with connections and it would need more stability — then I would give it a higher rating. Under all of those things, it's the support that's the problem because that's a different question from the product itself — it's the Achilles heel.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
    Forcepoint Secure Web Gateway
    July 2022
    Learn what your peers think about Forcepoint Secure Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    610,812 professionals have used our research since 2012.
    Infrastructure Support Officer at a government with 1,001-5,000 employees
    Real User
    Top 20
    Good URL categorization database, intuitive, and easy to use
    Pros and Cons
    • "It has got a really good URL categorization database. It is simple to set up. It is also easy to use and quite intuitive. It has got a nice utility for troubleshooting."
    • "We are using a V10000 G3 appliance. It is just a proxy. It is just HTTP, FTP, and HTTPS. Now, as our website has developed and we are using rich time-connectivity protocols, the proxy doesn't have the ability to work with these protocols. It would be nice if the UDP feature was there for it to filter UDP traffic. It needs firewall capabilities for UDP filtering. Its upgrades can be quite complex, and they don't always go as per the plan. Its reporting could be a bit more granular."

    What is our primary use case?

    We use it for internal monitoring of internet access as well as for controlling internet access.

    What is most valuable?

    It has got a really good URL categorization database. It is simple to set up. It is also easy to use and quite intuitive. It has got a nice utility for troubleshooting.

    What needs improvement?

    We are using a V10000 G3 appliance. It is just a proxy. It is just HTTP, FTP, and HTTPS. Now, as our website has developed and we are using rich time-connectivity protocols, the proxy doesn't have the ability to work with these protocols. It would be nice if the UDP feature was there for it to filter UDP traffic. It needs firewall capabilities for UDP filtering.

    Its upgrades can be quite complex, and they don't always go as per the plan. Its reporting could be a bit more granular. 

    For how long have I used the solution?

    I have used it for quite some time.

    What do I think about the stability of the solution?

    I am satisfied with its stability. We have got a good network infrastructure.

    What do I think about the scalability of the solution?

    It is easy to scale. You can just add another box to scale it up. 

    We are using it for about 3000 users, but it can take a lot more. You have to look at the box you choose and use it as you require.

    How are customer service and technical support?

    I have interacted with them. Nine out of ten times, their support is really good. There are different packages you can buy for support. The one we have is really good. We usually get a response within four hours, and they are available seven days a week. They have been helpful, and they do point you in the right direction. If they don't have a solution, they will go back and solve it through another team member.

    Which solution did I use previously and why did I switch?

    I can't remember, but I think we used Blue Coat. We switched because at the time, most of the technology modules were embedded into one appliance in Forcepoint Secure Web Gateway, which is how you can reduce the number of boxes you would have in your server, which is really good. In terms of cost also, it was working out better for us.

    How was the initial setup?

    The initial setup was straightforward. The upgrades, however, are not straightforward, and they don't always go as per the plan. It also depends on your environment and the configuration. The advantage of going for a cloud solution is that you don't have the overhead of managing upgrades and downtime. The advantage of an on-premises solution is that you have more control, which is really nice. You have ownership, and you have the chance to develop your own solution, which is fantastic.

    What about the implementation team?

    We got help from a third-party vendor.

    What other advice do I have?

    I would not recommend the version that we have, that is, V10000 G3. I would recommend the later versions. 

    Its implementation depends on your working environment. You might want to go for a hybrid version where it is partly on the cloud and partly on-premises. You also have to look at deploying agents on your systems. So, it just depends on how you are planning on working. Are you working from an office or are you going to be working remotely? That would dictate how you implement the solution. It is a fine product for what it does. Going forward, it would need firewall capabilities for UDP filtering.

    I would rate Forcepoint Secure Web Gateway an eight out of ten. It needs UDP support and a bit more granular filtering of reports, but all in all, it ticks most of the boxes.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Shamirhan Sulaiman - PeerSpot reviewer
    Director Market Growth and Development at Netpoleons
    Real User
    Top 20
    Good web security, reliable, and is a pretty simple solution
    Pros and Cons
    • "It's stable and reliable."
    • "The initial setup can be complex."

    What is our primary use case?

    It protects against data leaks and offers us application security.

    What is most valuable?

    The solution is a combination of Gatsby web security and the LP. That is why we are pushing Forcepoint ONE. Forcepoint ONE is a product itself that Forcepoint has been recently pushing to the customers.

    The product is simple.

    It's stable and reliable.

    What needs improvement?

    They will require a combination of other brands and other products that actually caters to the data leak portion. Forcepoint ONE, for example, covers for the data leak itself, however, it's just data leaks. In order to have comprehensive security protection for your data, you will need other products, like data encryption. You will need privileged access management and endpoint security to make the Forcepoint product more robust. 

    The initial setup can be complex.

    For how long have I used the solution?

    I've used the solution for about three years. The company I work for has been working with it for about five years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    If you are looking for just data leaks and web security, the product itself should suffice, however, if you want to make your solution or your cyber portion more robust, then you will require other products to be embedded as well to work hand in hand, for your information to be more secure.

    How are customer service and support?

    Being the distributor for Forcepoint, we have our own engineers to cover from day zero to day two in terms of engineering support for deployment and forming payments and also for troubleshooting. We do leverage Forcepoint, however, we have our own in-house engineers to assist Forcepoint to cover the clinical aspect.

    How was the initial setup?

    In terms of the policy, the initial setup can be complex.

    The solution is simple, however, the complexity comes when you are writing the policy for the data leak part. Even web security is all policy. You would need to translate your business requirements into cyber security requirements so that basically whatever policy that is being in place, covers your business requirements for your cyber footprint.

    What about the implementation team?

    We help our customers or partners deploy the solution.

    What other advice do I have?

    We are the authorized distributor for Forcepoint in Asia-Pacific.

    Currently, we are pushing Forcepoint ONE into the market.

    The thing to consider at the outset is, basically, what they want to protect. Are you protecting internal factors or are you looking at protecting from external factors? Forcepoint DLP covers the internal factor, meaning that you do not want your data to be compromised from internal leaks, and not external. If you're looking to protect against external anomalies, then basically it's Forcepoint Secure Web Gateway that you should be looking at.

    I'd rate the solution eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    Director at Foresight Software Solutions Pvt Ltd
    Real User
    Top 20
    Easy to set up with well-integrated web security and decent technical support
    Pros and Cons
    • "The initial setup is easy. It's not difficult."
    • "It takes 20 to 30 minutes for policy replication."

    What is our primary use case?

    We are the implementation partner for Forcepoint, and then we configure and integrate Forcepoint into the customer enrollment.

    We personally use cloud Websecurity and cloud Email security of Forcepoint.

    What is most valuable?

    The initial setup is easy. It's not difficult. 

    They have well-integrated web security. They have the enterprise DLP included in the cloud as well.

    Technical support has been okay.

    What needs improvement?

    The Bitglass part, right now, we are trying to learn it, and then trying to acquire skillsets around it. 

    For cloud web security, there are definitely areas where it requires improvement, Policy changes take 20 to 30 minutes for enforcement.

    Granular control based on applications can be further enhanced.

    For how long have I used the solution?

    I've been dealing with the solution for six or seven years and Websense for the last 15 years.

    What do I think about the stability of the solution?

    It is stable. That said, at times we do get complaints from customers. Some of the government and banking sites not being accessible via cloud proxy. At times it is required to bypass them or route it through different data centers. Though Forcepoint has no say in some websites restricting the access if they can out with a solution to detect and bypass or redirect the traffic through a working data center it will add further value. 

    What do I think about the scalability of the solution?

    We are integrators. We are supporting from 1,000 systems to somewhere around a 10,000 to 20,000 user base.

    How are customer service and support?

    We have used technical support in the past. There are two aspects. How quickly they respond is one aspect. Then, whatever the answer that they provide, is it of any use. In terms of the response, it varies. Sometimes they will be able to solve it, and then sometimes it may have to be internally taken up to the next level.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup is very simple and not overly difficult. 

    What's my experience with pricing, setup cost, and licensing?

    I cannot speak to the exact pricing of the solution.

    What other advice do I have?

    We are integrators. While we typically do cloud deployments off-late, for on-premises, we have deployed Hybrid and on-premises Websecurity deployments.

    I'd advise users, if they want to make use of it, to learn the technology and then the approach the product is trying to take. I'd advise users only proceed once they understand it. That way, they'll be in a good position to manage it. As with any technology, learn the basics and building blocks of it.

    I'd rate the solution a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    Flag as inappropriate
    Ict Help Desk Administrator Individual Contributor at a transportation company with 201-500 employees
    Real User
    Top 20
    Enables us to retrieve and analyze lost data
    Pros and Cons
    • "Forcepoint Secure Web Gateway has improved our organization through its ease of use."
    • "A feature we wish to see addressed in the next release of Forcepoint Secure Web Gateway involves its administration."

    What is our primary use case?

    We make use of a host of features offered by Forcepoint Secure Web Gateway. We primarily use it to analyze cloud-based data which enters and exits our company through external web access. We retrieve all the data for analysis of any external transactions as these relate to the application of messages. 

    How has it helped my organization?

    Forcepoint Secure Web Gateway has improved our organization through its ease of use. It is not a slow product. It has numerous features that give us control over suspicious and malicious transactions. We can also integrate it for security management purposes. 

    What is most valuable?

    The most valuable feature of Forcepoint Secure Web Gateway is the ability to retrieve and analyze lost data. It also allows us to detect and prevent the release of all messages and to take appropriate actions in consequence.

    What needs improvement?

    A feature of Forcepoint Secure Web Gateway that can be improved is the speed of data analysis. 

    Also, there should be enhanced detection when it comes to the loading of encrypted data. 

    A feature we wish to see addressed in the next release of the product involves its administration. 

    I do not consider the product to be excellent and would rate it an eight out of ten. 

    For how long have I used the solution?

    We have been using Forcepoint Secure Web Gateway for around three years. 

    What do I think about the stability of the solution?

    I like the stability of Forcepoint Secure Web Gateway and feel it to be very useful. 

    How are customer service and technical support?

    I would evaluate Forcepoint Secure Web Gateway's technical support for a first time user as an eight out of nine. 

    How was the initial setup?

    The initial setup of the product did not take long and was uncomplicated. Its deployment took three days.

    What about the implementation team?

    We deployed by outsourcing to an open source software company and took courses to familiarize ourselves with the product's features. 

    What's my experience with pricing, setup cost, and licensing?

    Overall, I am not aware of the option to pay for one time use of Forcepoint Secure Web Gateway. We sometimes take out a monthly subscription to the product but prefer to do so on an annual basis. 

    What other advice do I have?

    The versions of Forcepoint Secure Web Gateway that we currently use are 6.5 through 6.7.

    We decided to go with it to enhance our main security features. This made a lot of sense, as antenna extensions between users is generally required. 

    I would rate this solution an eight out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PS & Technical Manager at a integrator with 11-50 employees
    Real User
    Top 10Leaderboard
    Many issues, including poor support, but easy initial setup
    Pros and Cons
    • "The initial setup is not complex."
    • "To access the root of the product for troubleshooting you must have a data engineer. This is the big issue with Forcepoint. The support community is not good."

    What is our primary use case?

    Our customers' primary use case in the banking sector is for URL history.

    What needs improvement?

    Forcepoint Secure Web Gateway has a lot of issues like troubleshooting and massive troubleshooting which require technical support. A lot of the product is not accessible. You must ask the tech support to communicate to open the root of the product - so that's an issue. But with Cisco you can access the product and troubleshoot.

    To access the root of the product for troubleshooting you must have a data engineer. This is the big issue with Forcepoint. The support community is not good. 

    The management should be directed to the object itself. They have to make a more flexible management so you can access a device using a normal web browser or you can access a device using a management tool.

    For how long have I used the solution?

    Our company has been working with this product for about four years.

    Our company prefers Forcepoint, but I prefer Cisco.

    What do I think about the stability of the solution?

    There is one issue with Forcepoint that you can't communicate directly with the update. You must have something called the management center to communicate. For Cisco you can communicate directly. With Forcepoint you cannot communicate directly

    What do I think about the scalability of the solution?

    Scaling is not good with Forcepoint. Even high availability with Forcepoint is not good.

    We do have a lot of customers using Forcepoint.

    Yes, we have a lot of plans to increase usage because it's the only product we have. There is no other.

    How was the initial setup?

    The initial setup is not complex, but requires being setup from the beginning. There is no default setting, so you must go to the console and configure the product from the beginning. It takes about 10 days.

    What other advice do I have?

    This product, especially Web Gateway, has only a small vendor working with it.

    On a scale of one to ten, I would give Forcepoint Secure Web Gateway a five.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    Nayef Hamzeh - PeerSpot reviewer
    IT Manager at CMC
    Real User
    Top 5Leaderboard
    Effective spam filter, blocks ransomware links, and is easy to configure
    Pros and Cons
    • "The spam filter is very effective."
    • "We have a lot of false positives, which is one area that can be improved."

    What is our primary use case?

    I use this product for email filtering.

    What is most valuable?

    The spam filter is very effective.

    It does a good job of detecting ransomware links in email and then blocking them.

    What needs improvement?

    We have a lot of false positives, which is one area that can be improved. At the same time, there is a lot of spam that still gets by the filter.

    The engine should be enhanced because some malware still gets by the filter.

    The login for emails should be more advanced.

    For how long have I used the solution?

    I have been using Forcepoint Web Security for four years.

    What do I think about the stability of the solution?

    This service is very stable.

    What do I think about the scalability of the solution?

    It is easy to scale. I can set up more than one Exchange server and more than one domain. We have about 600 users in the company and we do not plan on increasing at this time.

    How are customer service and technical support?

    We obtain support from the local partner, rather than from Forcepoint directly.

    Which solution did I use previously and why did I switch?

    Prior to this, I was working with Websense. 

    How was the initial setup?

    It is a cloud-based deployment so the initial setup is not complex. There are a couple of things to configure, pointing them to your mail servers, but it is easy and straightforward. 

    What about the implementation team?

    We only require a single person for maintenance.

    What's my experience with pricing, setup cost, and licensing?

    The price of this product should be reduced to make it more competitive.

    What other advice do I have?

    In summary, this is a good product and I highly recommend it. However, it is important to remember that suitability will vary depending on the environment.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
    Download our free Forcepoint Secure Web Gateway Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2022
    Buyer's Guide
    Download our free Forcepoint Secure Web Gateway Report and get advice and tips from experienced pros sharing their opinions.