Dropbox Reviews

Name: Dropbox
Brand: Dropbox
Rating: 4.1 (90 reviews)

Vendor: Dropbox

4.1 out of 5

90 reviews
90% willing to recommend

783 followers

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What is Dropbox?

Dropbox is utilized for storing and sharing files, synchronizing documents across multiple devices, and ensuring data backups for both personal and professional use.

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Dropbox is the #1 ranked solution in top Content Collaboration Platforms and #3 ranked solution in top Cloud Storage solutions. PeerSpot users give Dropbox an average rating of 8.2 out of 10. Dropbox is most commonly compared to Google Workspace: Dropbox vs Google Workspace. Dropbox is popular among the midsize enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 50% of all views.

Helped 859,579 peers since 2012

Featured Dropbox reviews

Edgar Paez

Measurement Manager at A3E Ingenieros

I recommend Dropbox, yet not for all of the features it has. I am a basic user. In a personal mode, we have about 100 employees, and maybe 20 of them use Dropbox as a personal backup system. ShareFile is more secure than Dropbox. Five years ago, ShareFile was qualified as having better security control, access privilege management, and version control recovery, among many features that we were using for private documentation. Overall, I would rate Dropbox an eight out of ten.

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Tulanun Jiangpradit

Senior Software Engineer at a construction company with 10,001+ employees

We use Dropbox primarily for file storage and management. The search functionality and the ability to preview images are quite good. It's similar to managing files on my computer. Dropbox needs to improve its integration with Google platforms, including Google Sheets, Google Docs, and Google…

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Sandra Strydom

Presales Consultant at iOCO Software Distribution (Pty) Ltd (Infor Gold Channel Partner)

For me, the biggest thing is version history. I can easily go back and view older versions. It's easy to use. Once it's installed on your laptop, you don't even have to think about it. I like the file versioning. It's helpful if something goes missing or gets changed. The security features of Dropbox seem pretty good. I've never had any security issues, and it gives me notifications if anything unusual happens.

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Dropbox mindshare

Product category:

As of June 2025, the mindshare of Dropbox in the Cloud Storage category stands at 5.1%, down from 5.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud Storage

PeerResearch reports based on Dropbox reviews

Type	Title	Date
Category	Cloud Storage	Jun 30, 2025	Download
Product	Reviews, tips, and advice from real users	Jun 30, 2025	Download
Comparison	Dropbox vs Google Cloud Storage	Jun 30, 2025	Download
Comparison	Dropbox vs NetApp Cloud Volumes ONTAP	Jun 30, 2025	Download
Comparison	Dropbox vs Google Workspace	Jun 30, 2025	Download

Title	Rating	Mindshare	Recommending
Google Workspace	4.1	3.0%	95%	102 interviews Add to research
Nasuni	4.4	10.4%	100%	36 interviews Add to research

Valuable Features

Dropbox offers valuable features such as ease of use and accessibility across devices, providing seamless file access and sharing. Its reliable performance, strong security, and generous storage are praised. Users benefit from real-time synchronization, version history, and the ability to collaborate and edit files. Dropbox supports various operating systems and integrates well with Microsoft Office, making it ideal for personal and professional use. The platform's free tier enhances its appeal for cost-conscious entities.

"Dropbox offers 24-hour support, both through chat and limited hour calls."
"It is very practical and so easy to upload and download files and carry on without my computer."
"It is very practical and so easy to upload and download files and carry on without my computer."

Room for Improvement

Dropbox needs enhancements in file-sharing accessibility, security measures, and storage capacity. Users encounter issues with real-time collaboration, integration with other platforms, and the complexity of the interface. Pricing concerns are prevalent, with many seeking competitive rates. The mobile experience can be unreliable, and syncing can be slow. Privacy and security remain critical areas for improvement, as well as more intuitive search functionalities, clearer user permissions, and increased free space.

"One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive."
"It is difficult to set up. I'd rate the solution maybe a six or seven out of ten."
"I would like to have a document flow. S"

ROI

Users reported mixed experiences with Dropbox. Some found it cost-effective even when paying and appreciated features like data security and accessibility. Many mentioned the platform enhanced usability and reduced complaints compared to earlier systems, noting improvements due to a user-friendly interface. Although some identified a need for a detailed cost analysis to assess true cost return effectively, others observed clear investment gains within a few months. A few reported no measurable financial gains.

Pricing

Dropbox provides a freemium model with 2GB of free storage, ideal for smaller storage needs. Enterprises seeking more storage pay via a subscription model, either monthly or annually, with discounts for annual payments. Pricing is generally competitive, but some users find Microsoft alternatives more appealing. Enterprise users appreciate Dropbox's flexibility but note occasional pricing concerns, particularly for storage expansion. Licensing is straightforward with no additional setup costs, though some complexity exists in license transfers.

"I was using the free version of the product."
"We use a yearly license. The pricing is not a bad price. I'd rate it about a five out of ten, with ten being expensive and one being cheap."
"Dropbox is one of the cheapest tools in the market."

Popular Use Cases

Dropbox is primarily used by teams for storing, retrieving, and sharing files, including documents, photos, and videos, across multiple devices and locations. Users rely on it for secure file synchronization, cloud backups, and collaboration, often between colleagues and clients. It acts as a central storage hub, accessible from desktops, laptops, and mobile devices, enabling seamless access and version harmonization. Many use it for personal and professional purposes, ensuring data is consistently updated and shared efficiently.

Service and Support

Users express satisfaction with Dropbox's customer service, mentioning prompt responses. Many find it user-friendly, requiring little support use. Some report slow technical support response times, while others are content with the available help through online resources. Several highlight self-sufficiency in addressing issues without needing direct technical aid. A few mention utilizing their own technical teams or vendor support. Dropbox provides 24-hour chat support and limited call hours, escalating issues to senior staff when needed.

Deployment

Dropbox's initial setup is widely described as easy and straightforward. Many mention the process is quick, taking just a few minutes with no installation needed due to its cloud-based nature. Users appreciate the seamless onboarding and find it manageable, even with minimal technical expertise. Some highlight the swift synchronization with devices, while a small number note minor complexities. Most find the setup intuitive and efficient for both personal and business purposes.

Scalability

Dropbox is acknowledged for its scalability across various user groups. Users can scale storage based on their needs, primarily through paid plans. While some limitations exist for personal and free options, businesses appreciate the adaptability for different sizes and needs. For enterprises, while it scales well with upgraded plans, some users seek more flexible offerings. The ability to scale hinges significantly on the chosen subscription tier.

Stability

Users find Dropbox to be consistently reliable with minimal disruptions. Reports highlight its ability to operate without crashes or glitches, rating its steadiness mostly between eight to ten out of ten. Some mention occasional syncing delays or connection challenges, often attributing them to external factors like internet connectivity. Despite minor issues, they frequently express satisfaction with Dropbox's consistent performance and reliable usage over time, emphasizing its dependability as a key feature.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Dropbox Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

50%

Financial Services Firm

Computer Software Company

Construction Company

Manufacturing Company

Government

Real Estate/Law Firm

University

Retailer

Comms Service Provider

Non Profit

Performing Arts

Healthcare Company

Legal Firm

Hospitality Company

Wholesaler/Distributor

Energy/Utilities Company

Recreational Facilities/Services Company

Insurance Company

Outsourcing Company

Compare Dropbox with alternative products

Learn more about Dropbox

Users rely on Dropbox for collaborating on projects, managing personal storage, and exchanging files. It is often used for file version control, meeting notes, and as a central storage unit. Dropbox provides seamless data access across desktops, laptops, mobiles, and the cloud. It is valued for its accessibility, synchronization, strong security, user-friendly interface, robust sharing capabilities, Microsoft Office integration, efficient performance, and reliable storage. It supports multiple users, real-time editing, offers backup options, and has free usage tiers. Dropbox manages large files, maintains version history, and allows external sharing without extra costs. However, there are areas for improvement in security and privacy, pricing, storage capacity, and tool integration. Users experience synchronization issues, limited collaboration features, and a need for better real-time editing. Improvements are also desired in mobile access, search functionality, and setup complexity, alongside better performance and scalability.

What are Dropbox's most important features?

Easy accessibility from any device
Seamless synchronization
Strong security
User-friendly interface
Robust sharing capabilities
Integration with Microsoft Office
Efficient performance
Reliable storage
Real-time editing support
Backup options and free usage tiers

What are the benefits or ROI to look for in reviews?

Seamless data access across devices
Enhanced collaboration on projects
Strong security measures
Efficient document management
Real-time editing for teamwork
Cost efficiency with free tiers
Reliability in storage and backups

Dropbox is implemented diversely across industries, including legal, healthcare, and media. Legal firms use it for secure document storage and sharing. Healthcare professionals rely on it for maintaining patient records while ensuring compliance with privacy laws. Media companies utilize Dropbox for collaborative projects and managing large multimedia files efficiently.