Coveo's search engine is awesome, and its AI search interface is game-changing because it helps enhance customer engagement and increases employee productivity.
Technical Product Manager at a real estate/law firm with 10,001+ employees
Apr 9, 2026
AI-enabled query suggestions help users return more frequently and build trust in the search capabilities our site offers, allowing us to drive content towards users based on popular queries.
Senior Staff Engineer at a tech vendor with 10,001+ employees
Apr 3, 2026
Coveo provides AI-driven search results and proper recommendations based on customer interaction and context, which is very beneficial for us because it improves our order conversion rate, allowing customers to find the exact products they want and see similar products, greatly increasing upselling.
I wish Coveo could be more conversational and human-like by being able to ask and answer follow-up questions, and I think it would be useful to have more code samples to improve the search interface.
While I do not encounter major challenges, there are minor challenges regarding the initial setup, which can be complex and requires technical expertise and time investment.
Technical Product Manager at a real estate/law firm with 10,001+ employees
Apr 9, 2026
In a general sense, we are not seeing a remarkable return on investment because maintaining Coveo for our search functionality is costly, and we have to balance investments in search versus other areas.
Senior Software Engineer at a recreational facilities/services company with 501-1,000 employees
Apr 3, 2026
I would give Coveo a nine out of ten because the response and everything is fine, but the technical team of Coveo helps us, yet I think it is not one hundred percent.
Sitecore Developer at a university with 201-500 employees
Apr 6, 2026
I chose eight out of ten because we have some limitations, such as when we share heavy data, where a large number of data takes more time for Coveo to process; that is one area where Coveo needs to improve, but apart from that, it is good.
