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Coveo vs Elastic Cloud (Elasticsearch Service) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Coveo
Ranking in Indexing and Search
3rd
Average Rating
8.0
Number of Reviews
5
Ranking in other categories
AI Research (5th)
Elastic Cloud (Elasticsearc...
Ranking in Indexing and Search
11th
Average Rating
8.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Featured Reviews

RS
Lead Engineer Senior Forntend Developer at Adobe
Intelligent search has transformed our ecommerce personalization and drives higher conversions
Coveo fits into our workflow as the core engine of our search, which makes our users' experience amazing by providing us with insights on what products are being sold more and what kind of customers in what regions understand or require what kind of products. Those minimalistic details are what Coveo has provided us with and improved our website interaction. The best features Coveo offers include the AI-powered search that analyzes the region, the user, specific products, or preferences and needs, automatically sharing that information. Additionally, the search it provides is extremely fast and features an auto-search option that gives users basic details, images, and offers in the search field itself. The AI-powered search actually helps our team by allowing users to search for products based on their preferences, with caching available that makes the search fast for users. This has increased our throughput time and the number of users engaged with our application, leading to more purchases. The biggest feature I would highlight about Coveo is the AI enhancements and advancements they have made. Beyond that, the website search for products is faster, and we use it for some of our internal employee search applications as well, making it an amazing tool to utilize.
Mahir Selek - PeerSpot reviewer
Data Scientist at a educational organization with 5,001-10,000 employees
Chatbot has handled large PDF search workloads and provides clear dashboards for daily work
Because I am pursuing a PhD and work under the university, my university has an agreement with AWS, which makes it essentially free and easier to use. In the AWS ecosystem, everything is connected and I can control everything without uncertainty about what is happening behind the scenes. However, when using Elastic Cloud (Elasticsearch Service), I connected it to Google Cloud but I am paying separate receipts. Over the last two months in October and November, I paid two separate invoices that are not connected to Google Cloud, which I did not appreciate. Google Cloud has a nice interface that gives me full control of pricing and billing. I can see daily, weekly, and monthly breakdowns with bar charts, and I can track exactly how much I spent during any period. Elastic Cloud (Elasticsearch Service) does not have such a tool for billing visibility. Since I am handling significant amounts of money and am responsible for this task within my company, I have high expectations for pricing and billing transparency. I would appreciate the ability to set a spending limit, such as uploading 200 euros, and receive notifications when reaching 50% of that limit. These notifications could appear on the dashboard, in the application, or via email. It would be valuable to see a timeline of my spending. I would characterize the pricing as somewhat expensive. I did not use competitors extensively, so I may have a bias about this. The pricing of large language models is not expensive—I use Anthropic's Claude or Google's Gemini, which are state-of-the-art models. However, I am uncertain whether I have a bias about Elastic Cloud (Elasticsearch Service) pricing. It is not extraordinarily expensive, but when I compare it with the cost of using large language models or Google Cloud storage, it is quite expensive. A couple of days ago, the Elastic team reached out to me. We have been regularly using the service since April, and 10 days ago at the beginning of December, I deleted my hosted deployments because I did not like the idea of paying when I am not actively using Elastic Cloud (Elasticsearch Service). They informed me that there is a serverless option available. Before Christmas, I want to try it to see how it works, as I am uncertain about the serverless concept and whether it will provide the same functionality that I use with the hosted deployment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"AI-enabled query suggestions help users return more frequently and build trust in the search capabilities our site offers, allowing us to drive content towards users based on popular queries."
"Coveo provides a search engine experience that is superior when compared to the other search engines available in the market as of now."
"Coveo provides AI-driven search results and proper recommendations based on customer interaction and context, which is very beneficial for us because it improves our order conversion rate, allowing customers to find the exact products they want and see similar products, greatly increasing upselling."
"What we are seeing is that our sales have significantly increased by twenty to thirty percent just within one year of using Coveo."
"I would highly recommend Coveo as it is smart, fast, relevant, and especially suitable for big sites and large e-commerce setups."
"There have been quite a lot of good outcomes since using Elastic Cloud (Elasticsearch Service); customers have been able to use their data much faster and more effectively, and it definitely stands as one of the best observability platforms."
"Elastic Cloud (Elasticsearch Service) is a wonderful solution for seamless implementation and maintaining its health."
"Elastic Cloud (Elasticsearch Service) has positively impacted my organization by allowing us to move away from expensive services such as DataDog and gives us about the same level of service while allowing us to keep data for a longer period of time at a cheaper price."
"Scalability is valuable to me, as I have 50,000 PDF JSON files that contain my metadata, and I am really glad to use Elastic Cloud (Elasticsearch Service) for this volume without any issues."
 

Cons

"One area of improvement for Coveo is the size limitation concerning response results."
"I chose eight out of ten because we have some limitations, such as when we share heavy data, where a large number of data takes more time for Coveo to process; that is one area where Coveo needs to improve, but apart from that, it is good."
"In a general sense, we are not seeing a remarkable return on investment because maintaining Coveo for our search functionality is costly, and we have to balance investments in search versus other areas."
"While Coveo is overall very fast, I find the development integration somewhat challenging."
"I would give Coveo a nine out of ten because the response and everything is fine, but the technical team of Coveo helps us, yet I think it is not one hundred percent."
"I would characterize the pricing as somewhat expensive. It is not extraordinarily expensive, but when I compare it with the cost of using large language models or Google Cloud storage, it is quite expensive."
"Sometimes it gets tricky to navigate through the user manuals because there are different forms of links."
"The logging feature of Elastic Cloud (Elasticsearch Service) itself is pretty valuable, but we tried the observability module and some of the AI features. Those need improvement."
"Machine learning might be expensive for customers."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
9%
Government
9%
University
9%
Construction Company
24%
Computer Software Company
15%
Educational Organization
8%
Outsourcing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise2
Large Enterprise5
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Coveo?
My experience with pricing, setup cost, and licensing is that these things are mostly managed by our senior teams. We do not have much idea on what cost we are paying to them. It is not much of my ...
What needs improvement with Coveo?
Coveo can improve based on the rules we have provided in our CMS platform; in my case, we are using a CMS platform integrated with Coveo, so the rules we are providing, called Coveo rules, generate...
What is your primary use case for Coveo?
My main use case for Coveo is that I use it as a search engine for my websites. A quick specific example of how I use Coveo as a search engine for my websites is that we mostly used it for article ...
What needs improvement with Elastic Cloud (Elasticsearch Service)?
Machine learning might be expensive for customers. Customers take advantage of Elastic being open source, but machine learning is not available in the open source version. If a customer is using th...
What is your primary use case for Elastic Cloud (Elasticsearch Service)?
I developed a chatbot with text summarization and question answering capabilities. I need to summarize multiple PDFs, and I have a database in Google Cloud Storage where I perform keyword matching ...
What advice do you have for others considering Elastic Cloud (Elasticsearch Service)?
Some of my customers utilize Elastic Cloud (Elasticsearch Service), especially in the private sector, but most of the government sector do not use it. Elastic Cloud (Elasticsearch Service) performs...
 

Overview

 

Sample Customers

Sonus, 3i Group, Adobe, AECOM, American Society of Anesthesiologists, AmerisourceBergen Specialty Group, Centre dÍaccs ö lÍinformation juridique, Genesys, GoPro, Harris, Imprivata, L'Oreal, KeyBank, VMware
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Find out what your peers are saying about Coveo vs. Elastic Cloud (Elasticsearch Service) and other solutions. Updated: May 2026.
896,942 professionals have used our research since 2012.