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Coveo vs Lucidworks comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Coveo
Ranking in Indexing and Search
2nd
Average Rating
8.2
Number of Reviews
14
Ranking in other categories
AI Research (1st)
Lucidworks
Ranking in Indexing and Search
7th
Average Rating
8.6
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Indexing and Search category, the mindshare of Coveo is 6.0%, down from 7.3% compared to the previous year. The mindshare of Lucidworks is 5.3%, down from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Indexing and Search Mindshare Distribution
ProductMindshare (%)
Coveo6.0%
Lucidworks5.3%
Other88.7%
Indexing and Search
 

Featured Reviews

reviewer2903370 - PeerSpot reviewer
Web Project Manager at a university with 10,001+ employees
Search insights have reduced no-result queries and guide visitors quickly to relevant content
In my opinion, the best features Coveo offers are that it's quick, it's easy to navigate, and if you have something you want to know, Coveo is very helpful in helping you find out how to get the information that you need and sort the information that you need. Of those features, the main thing I find myself appreciating the most in my day-to-day work is being able to find what I need without spending a huge amount of time. The speed and easy navigation are important; there are other tools that do the same thing, but finding what I need quickly really matters.
reviewer1679460 - PeerSpot reviewer
Department Manager at a tech vendor with 501-1,000 employees
Multiple connectors available, simple to manage, and easy to use for all users
The valuable features are automation and multiple connectors available out of the box. It is simple to manage and easier to use for all users The solution could improve by adding more AI and natural language processing. I have been using Lucidworks for approximately five years. Lucidworks is…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would highly recommend Coveo as it is smart, fast, relevant, and especially suitable for big sites and large e-commerce setups."
"Coveo positively impacted our organization by drastically reducing the time needed to provide solutions on the support case side, as agents no longer have to sift through all documents, resulting in decreased response time and reduced case volume since customers can verify the knowledge available before creating a case."
"Before moving to Coveo, we had metrics of user clicks around two million, but after we went live with Coveo, user clicks and all view analytics jumped up over 3.5 million, which was a significant upgrade after implementing Coveo."
"AI-enabled query suggestions help users return more frequently and build trust in the search capabilities our site offers, allowing us to drive content towards users based on popular queries."
"In terms of accuracy and reliability of output, I believe Coveo is probably the best in market scenarios."
"Coveo provides a search engine experience that is superior when compared to the other search engines available in the market as of now."
"The biggest positive impact Coveo has made on my organization is reducing the time people spend manually searching across different enterprise systems."
"Coveo provides AI-driven search results and proper recommendations based on customer interaction and context, which is very beneficial for us because it improves our order conversion rate, allowing customers to find the exact products they want and see similar products, greatly increasing upselling."
"Provides the ability to control how indexing and searching perform and controls how the scoring for search results is done, letting you customize the search experience according to your needs."
"The valuable features are automation and multiple connectors available out of the box, and it is simple to manage and easier to use for all users."
"We have a single powerful search solution, which provides search capabilities for all our needs."
 

Cons

"One other suggestion is that as of now, the sync between our Salesforce and Coveo is one hour."
"I chose eight out of ten because we have some limitations, such as when we share heavy data, where a large number of data takes more time for Coveo to process; that is one area where Coveo needs to improve, but apart from that, it is good."
"I faced some challenges regarding the accuracy of the search results with Coveo."
"In a general sense, we are not seeing a remarkable return on investment because maintaining Coveo for our search functionality is costly, and we have to balance investments in search versus other areas."
"The main reason I rate it an eight out of ten is that while Coveo is very capable, there is still some room for improvement regarding the developer experience."
"I would give Coveo a nine out of ten because the response and everything is fine, but the technical team of Coveo helps us, yet I think it is not one hundred percent."
"Coveo can improve by supporting a few more languages."
"The main area I would improve is the learning curve because there are many concepts and configuration options, and understanding how indexing, query pipelines, security, and all those pieces work together requires experience."
"The solution could improve by adding more AI and natural language processing."
"Having some kind of prebuilt client UI will be helpful."
"The price of the solution is a little high and the downside is there is not a perpetual license available."
 

Pricing and Cost Advice

Information not available
"The price of the solution is a little high and the downside is there is not a perpetual license available. I have to renew it annually. The price of Lucidworks can be difficult for some of my clients to afford."
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Top Industries

By visitors reading reviews
Outsourcing Company
13%
Comms Service Provider
13%
Construction Company
9%
Financial Services Firm
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise5
Large Enterprise18
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Coveo?
I didn't work on the licensing part of Coveo because I was an employee and not the manager.
What needs improvement with Coveo?
Coveo can improve by supporting a few more languages. For example, we have tested with English and Chinese and a bit of French. I think Coveo can come up with indexing and searching with non-native...
What is your primary use case for Coveo?
I used Coveo for content indexing and content search from AEM, and I have used it for multiple languages. The content was available in English language and Chinese language, so our requirement was ...
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Sample Customers

Sonus, 3i Group, Adobe, AECOM, American Society of Anesthesiologists, AmerisourceBergen Specialty Group, Centre dÍaccs ö lÍinformation juridique, Genesys, GoPro, Harris, Imprivata, L'Oreal, KeyBank, VMware
Wells Fargo, Cisco, Nike, Target, Verizon, Hortonworks
Find out what your peers are saying about Coveo vs. Lucidworks and other solutions. Updated: November 2026.
920,574 professionals have used our research since 2012.