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Control-M OverviewUNIXBusinessApplication

Control-M is #1 ranked solution in top Process Automation tools, top Managed File Transfer (MFT) tools, and top Workload Automation tools. PeerSpot users give Control-M an average rating of 8 out of 10. Control-M is most commonly compared to AutoSys Workload Automation: Control-M vs AutoSys Workload Automation. Control-M is popular among the large enterprise segment, accounting for 77% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 32% of all views.
Control-M Buyer's Guide

Download the Control-M Buyer's Guide including reviews and more. Updated: July 2022

What is Control-M?

Control-M simplifies application and data workflow orchestration on premises or as a service. It makes it easy to build, define, schedule, manage, and monitor production workflows, ensuring visibility, reliability, and improving SLAs.

  • Accelerate new business applications into production—by embedding workflow orchestration into your CI/CD pipeline
  • Scale Dev and Ops collaboration, with a Jobs-as-Code approach
  • Simplify workflows across hybrid and multi-cloud environments with AWS, Azure and Google Cloud Platform integrations
  • Deliver data-driven outcomes faster, managing big data workflows in a scalable way
  • Take control of your file transfer operations with integrated, intelligent file movement and visibility

Control-M was previously known as Control M.

Control-M Customers

CARFAX, Tampa General Hospital, Navistar, Amadeus, Raymond James, Railinc

Control-M Video

Archived Control-M Reviews (more than two years old)

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Robert-Stinnett - PeerSpot reviewer
Sr. Automation Engineer at a computer software company with 1,001-5,000 employees
Real User
Increases efficiency, helps maintain compliance, and the Automation API is very helpful
Pros and Cons
  • "The Automation API has opened up a world of possibilities for us, including the ability to create workflows on-demand using traditional DevOps tools."
  • "The next major release needs to focus on the lightweight web client."

What is our primary use case?

We use this solution for automating workloads across traditional data centers, the cloud, SaaS offerings, and various other Enterprise software packages. It is allowing developers and product owners to create complex workflows that may encompass several different products or technologies and have it all visible, monitored, and managed from one place.

How has it helped my organization?

The Single pane of glass view has helped us to see the big picture. The auditing and archiving capabilities have helped us maintain compliance and provide for a single place to look for errors, check historical runs, etc. We have increased efficiency by reducing the number of people needed to watch and react to processing. The simplified integrations and scheduling across various products was a big win to reduce silos. The Automation API has opened up a world of possibilities for us, including the ability to create workflows on-demand using traditional DevOps tools.

What is most valuable?

The most valuable feature is the Automation API - Jobs as Code. This is the future of workload automation. It brings Control-M into the DevOps sphere, and they are focusing a lot of effort with monthly releases of this product.

What needs improvement?

The Web interface is coming along but still has some missing pieces. Today, you must still rely on the full GUI client to do everything you need. The next major release needs to focus on the lightweight web client. I'd also like to see more out of the box support for Docker, etc.
Buyer's Guide
Control-M
July 2022
Learn what your peers think about Control-M. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
610,190 professionals have used our research since 2012.

For how long have I used the solution?

We have been using this solution for more than sixteen years.

What do I think about the stability of the solution?

This solution is highly stable with a good customer support team.

What do I think about the scalability of the solution?

This solution is highly scalable.  We can run one job or a million jobs, with ease. We've never had an issue.

How are customer service and support?

Technical support for this solution is top-notch. Many of the folks that I email have been there for years! That says a lot.

Which solution did I use previously and why did I switch?

Prior to using this product, we used homemade solutions and we outgrew them.

How was the initial setup?

The initial setup of this solution is straightforward, but for new users, I would recommend engaging a third party to help you set up and learn the ropes.

What about the implementation team?

We used a vendor team to assist with the deployment.

What was our ROI?

Over the years we've saved countless man YEARS. We have also avoided having to buy additional products for scheduling and integration. The list really does go on and on.

What's my experience with pricing, setup cost, and licensing?

Pricing can be steep, but you get what you pay for. If you are just concerned about cost, you are going to miss the big picture because Control-M has features that are light years ahead of the competition. Don't save a nickel to spend $20.

Which other solutions did I evaluate?

Before choosing this product we looked at Computer Associates (CA Technologies) and Tivoli. Control-M is light years ahead of any competitor we have looked at.

What other advice do I have?

You can try it without buying it. I would suggest checking out the workbench at: https://jobsascode.io This is a free version of the Control-M package that is perfect to take for a spin.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a consumer goods company with 201-500 employees
Real User
It helps us keep track of our help desk tickets but it is not very user-friendly
Pros and Cons
  • "I find it very helpful to be able to keep track of all our help desk tickets."
  • "There's a lot of room for improvement and I think it can be more user-friendly."

What is our primary use case?

Our primary use case of this solution is to keep track of our help desk tickets.

How has it helped my organization?

The solution helps us to make sure that help desk tickets don't go unnoticed.

What is most valuable?

I find it very helpful to be able to keep track of all our help desk tickets.

What do I think about the stability of the solution?

We don't use the program that much, so it is stable enough for us.

What do I think about the scalability of the solution?

I don't think the solution is very scalable. The version we're currently using is discontinued and I haven't upgraded yet. We don't plan to upgrade soon, because we're working on our other back-office software that's more for our business.

How are customer service and technical support?

The technical support is okay, because it's an end of life product.

Which solution did I use previously and why did I switch?

The biggest reason for upgrading what we currently have, is the workforce becoming more mobile and we need to give users easier access to submit help desk tickets. That is why we are looking for a solution that can offer this feature.

How was the initial setup?

We used a consultant for the deployment and the initial setup was pretty straightforward and easy.

What was our ROI?

We haven't seen a ROI yet.

What's my experience with pricing, setup cost, and licensing?

Licensing costs are around $3000 a year. 

What other advice do I have?

My rating for this solution is five out of ten. It's not bad, but it's not good either. There's a lot of room for improvement and I think it can be more user-friendly. In the next version I would like to see something with integrated mobile device management so that I can keep track of software and devices, having it all in one software for our help desk. I think it would be very useful.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Control-M
July 2022
Learn what your peers think about Control-M. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
610,190 professionals have used our research since 2012.
Application Automation Deveoper at iPSL
Real User
Easy to use, integrates well, and provides visibility that is invaluable
Pros and Cons
  • "Most of our tasks also deal with databases, and Control-M's purpose-built module for the databases comes in very handy when handling database components."
  • "A developer sandbox could be very helpful to try out new features or experience them."

What is our primary use case?

We use this solution for enterprise workload automation in the financial industry. We schedule and monitor hundreds of business-critical processes.

We also leverage the Managed File Transfer capabilities of Control-M to handle our file transfers securely & efficiently. Most of our tasks also deal with databases, and Control-M's purpose-built module for the databases comes in very handy when handling database components. It adds value with its capability to execute tasks natively and bring more information to the output.

The BIM feature is used to monitor the important set of jobs as a service and to proactively alert operations when it sees that some jobs in the critical path are failed or delayed. This helps a lot in maintaining our SLAs efficiently.

How has it helped my organization?

Control-M, with its huge integration capabilities, brought most of our scheduling activities under one roof. This adds to ease of use and support. To top that, the visibility it adds to the otherwise hidden information is very useful. In fact, invaluable.

Although we do not use tens of additional plugins available, we can see how they can be valuable to other companies.

BMC has now started concentrating more on APIs, which is a welcome move. This enables us to develop 'job as code'. This supports our efforts to adapt to a Continuous Integration/Continuous Delivery model. We hope that they make it one hundred percent compatible as early as possible.

What is most valuable?

Integration capabilities, plugins, support communities, visibility, MFT, Reports, APIs. As mentioned earlier, all these features mean that we don't need to use multiple solutions to do the task. It also makes things a lot easier that way.

MFT changed the way we manage our file transfers. On top of that, all of it is directly visible in the same GUI. All the statistics can be viewed at the click of a button. Although a bit flaky sometimes, it is very helpful.

Experts in the communities need a special mention here. There's a huge number of people who spend their valuable time helping each other, solving others problems. Although the actual BMC support can be slow in response sometimes, the expertise & the helpful nature of people in the BMC Community for Control-M more than make up for it.

What needs improvement?

MFT needs some more polishing. We ran into problems a few times & struggled to get them sorted in time. But, BMC gave their full support to us at such times.

APIs are not there one hundred percent yet, but BMC just adopted a monthly release mechanism for APIs. I can see that they are on it full time.

Inbuilt integration with Connect Direct could be helpful. A developer sandbox could be very helpful to try out new features or experience them.

Application Integrator can be helpful, although I don't see many templates being built by BMC experts. The hub that is available is mostly user-dependent.

For how long have I used the solution?

We have been using this solution for six years.

What do I think about the stability of the solution?

It's stable ninety-nine percent of the time. Even the other one percent could be because of the funky underlying infrastructure/network setup.

What do I think about the scalability of the solution?

Our job footprint is very low, so we never faced any scalability issues. From the documentation, it is my understanding that virtually, there is no limit to its scalability.

How are customer service and technical support?

It can be slow at times, but you eventually come to an understanding that as long as you provide all of the information they 'might' need as early as possible, there are better chances that you get your answers 'sooner'.

Which solution did I use previously and why did I switch?

I had used Cron scheduler for a short time, but it can be considered almost zero experience. My understanding is that BMC Control-M is years ahead in terms of usability & visibility.

How was the initial setup?

The initial setup of this solution is very straight forward. BMCs AMIGO program is there to walk you through the process.

It gets a bit technical when you need to setup MFTs, but at the same time, it's not rocket science either.

What about the implementation team?

We performed the deployment in-house with help from BMCs AMIGO program.

What's my experience with pricing, setup cost, and licensing?

Pricing is a tricky area that I don't have much experience in. I can see it getting even trickier with more companies moving to a cloud-based infrastructure.

Which other solutions did I evaluate?

We did not evaluate other options before choosing this solution.

What other advice do I have?

I like this solution, and my advice is to go for it :)

Disclosure: I am a real user, and this review is based on my own experience and opinions.
KeyurPatel - PeerSpot reviewer
Control-M Tech Lead at iPSL
Real User
Provides valuable automation and file transfer capabilities that are critical for us
Pros and Cons
  • "BIM is a good tool to monitor SLAs, and being a financial organization, this is a very good feature for us."
  • "The Control-M API does not support SQL database-type jobs, where a job has been configured to use the SQL catalog to locate SSIS."

What is our primary use case?

We use this solution to automate batch processing, create automated workflows to support various applications, and integrate various endpoints in the workflow to support business processes.

File transfer between our company and partner is critical for us. MFT has provided this solution and we are now using MFT for internal and external file transfers.

How has it helped my organization?

With version 9.0.18, which included new features, it has increased the usage of Control-M.

Introduction of Control-M-managed file transfer has increased usage in our organization. BIM is a good tool to monitor SLAs, and being a financial organization, this is a very good feature for us.

What is most valuable?

The most valuable feature is the Autoedit variable resolution in planning. This feature allows developers to better understand the schedule, and allow them to correct any potential issues in advance.

The MFT dashboard is also a useful tool to track all file transfers. It provides detailed information about both source and destination.

What needs improvement?

Control-M MFT and Control-M API both need improvement.

The Control-M MFT has to support checksums for FTP transfer between our own Control-M agents.

The Control-M API does not support SQL database-type jobs, where a job has been configured to use the SQL catalog to locate SSIS.

BIM needs further improvement to include any dynamic-type jobs with the workflow.

The support and bug fix timeline need improvement.

For how long have I used the solution?

We have been using this solution since 2011.

How are customer service and technical support?

Technical support for this solution needs to be improved.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

Which other solutions did I evaluate?

We did not evaluate other options before choosing this solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr Operations Analyst at a insurance company with 1,001-5,000 employees
Real User
Centralizes our managing of job flows for all our platforms
Pros and Cons
  • "The most valuable features are the managing of file transfers and the product keeping up with technology."
  • "Their technicians should be more involved when we're applying new technology to Control-M, such as cloud. We're working with cloud right now, with AWS, and getting the attention of a technician, sometimes, can take some time. It would be nice if they had somebody assigned to it. Dedicated support."

What is our primary use case?

We use it to control job submission.

How has it helped my organization?

This product works with all the platforms that we use today. We're able to centralize our managing of job flows for all our platforms. That's how it really helps us.

It has also improved our SLAs.

In addition, it has definitely helped development. Now we have multiple developers running their jobs and it gives them a lot of flexibility.

What is most valuable?

The most valuable features are 

  • the managing of file transfers
  • the product keeping up with technology.

It's also very user-friendly and easy to manage job flow.

What needs improvement?

I would like to see the ease of upgrades improved, although they may have addressed that. We're still at an early version, but we plan to get to the latest and greatest very soon, where we can take advantage of easy upgrades.

Their technicians should be more involved when we're applying new technology to Control-M, such as cloud. We're working with cloud right now, with AWS, and getting the attention of a technician, sometimes, can take some time. It would be nice if they had somebody assigned to it. Dedicated support.

What do I think about the stability of the solution?

It's very stable. It's continuously running - we're a 24/7 shop. The only problem that may come up is applying it to new servers with new technologies. There can be little startup problems, but they're usually ironed out. Overall, the stability of the product is awesome.

What do I think about the scalability of the solution?

It's very scalable. The product does technically work with any other hardware, using its agents, so it's very scalable.

How are customer service and technical support?

Technical support is very good. They're very helpful. The only downside is getting their attention and fixing a problem in a timely fashion. But a lot of it is development. If it comes to an urgent problem, they usually respond fairly quickly. And I must say, there really haven't been that many urgent problems.

How was the initial setup?

Upgrades are pretty straightforward. There's not really that much mystery to them.

What about the implementation team?

We did use a consultant when we went to a new release from a very old release. But going forward, we're doing our own upgrades. Our experience with the consultant was very good. I forget which consultant we used, it was about eight years ago, but they were very good. They handled everything.

What other advice do I have?

My advice would be to go ahead with Control-M. Get a lot of input from their technicians. Work with them. They're very good, and very helpful.

I've learned a lot because I came from the mainframe area, personally, where now I'm working with all this Windows and agent technology I never knew before.

We do not have Managed File Transfer yet, but we do want to get to it. We like what it offers, above advanced file transfer. We're looking forward to implementing that.

I'm going to give it an eight, only because I don't have anything else to compare it with.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
VP Control-M Scheduling at Northern Trust
Real User
Centralizes hundreds of applications, and their notifications, into one place
Pros and Cons
  • "The monitoring tool is very good. It's very easy for expert and entry-level users to use on short notice."
  • "I would like not to have to reach out to a third-party application company to do automated notifications. Right now, we still have people manually calling people and emailing people. There's a company called xMatters - and there are others - that has an API through Control-M that can automate any aspect of failure management. I'd like to see it build right into the product. I'd like to see a better notification product."

How has it helped my organization?

I've never worked in a company where we weren't using it, so it's hard to say how it improves our organization. Our Oracle Database backup teams used to do this all themselves via cron. They've automated what was done by cron with Control-M. Other than that, everybody's using it.

It saves us time. Instead of 800 applications internally doing their own thing, we centralize it into one location where there are notifications. Taking the power of economies of scale into one point of focus, it saves us money for sure. We turned a company of mom-and-pop little fiefdoms all over the place into a company where things are centralized in one location.

What is most valuable?

Monitoring is a valuable aspect of it. The monitoring tool is very good. It's very easy for expert and entry-level users to use on short notice. Also, the usability is good.

What needs improvement?

The reporting tool needs a major-league upgrade.

I also would like not to have to reach out to a third-party application company to do automated notifications. Right now, we still have people manually calling people and emailing people. There's a company called xMatters - and there are others - that has an API through Control-M that can automate any aspect of failure management. I'd like to see it build right into the product. I'd like to see a better notification product.

What do I think about the stability of the solution?

In some parts of Control-M the stability is good, in some parts it's not so good.

What do I think about the scalability of the solution?

We're going to see the scalability soon when we upgrade. 

How are customer service and technical support?

Most of the time we don't get the answers we're looking for. That's why we use a consultant company.

What's my experience with pricing, setup cost, and licensing?

It works on task-based licensing.

Which other solutions did I evaluate?

Procurement may have looked at other products. But from our perspective, they probably would have scared the living heck out of us if they had told us they were looking at other things.

What other advice do I have?

You have to talk about it more in terms of how Control-M fits into the scale of other products which BMC offers for what you're doing. It's got Helix, cloud management, ITSM, etc. BMC offers the whole scale - everything. We don't choose to use it all. But from another prospective, it's a real positive that they have this scope, that they can handle everything a corporation could throw at it.

I would like to see us use more things such as Helix. From that perspective, I would recommend it because of all the product offerings and because a lot of the approved vendors, which work directly through BMC, really make the experience a lot better.

We learn things every day about the product and the availabilities. We work in an IT environment with inquisitive people. There are millions of options available, parameter-wise, within the system and I learn something new every day, by working around smart people and intuitive people.

In terms of how the solution affects business modernization initiatives, this is all somewhat new for us. We're starting to go into a little bit of the DevOps and the Workload Change Manager, and the cloud chat-box. We're just starting to get into things like that with BMC Control-M.

I would rate the solution at eight out of ten. We've had massive growth in the last year to two years because of company acquisitions. We've added a lot of big-data processing and a lot of other processing and it's handled it quite well. We really haven't had any serious outages in quite a long time, even through the large growth we've had. We've doubled the work and it's handled it seamlessly. It's just that the reporting aspects are poor, because management always wants to know things. It's hard to get at tangible numbers without doing a lot of additional work outside of the system.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Control-M Analyst at a retailer with 1,001-5,000 employees
Real User
It is always running and never breaking
Pros and Cons
  • "It can do anything that I need. We do real-time jobs. We also do jobs that have to run at certain times. I have not been presented with a scheduling need that I was not able to do. It is very flexible and dynamic."
  • "I'm not sure how the solution fits together with our business modernization initiatives, as there are things outside of my area, even though Control-M is the scheduling tool of the company. They may use other things, e.g., Big Data."

What is our primary use case?

We use it to schedule nightly batch jobs. We also have jobs that run during the day on a cyclic basis to provide up-to-date, real-time information for the company.

I'm also pretty much focused on keeping things going. I'm the only scheduler at the company. We have about 4000 jobs in the daily schedule with around 42,000 iterations of jobs.

How has it helped my organization?

Everything that we schedule is run through Control-M. It supplies and provides what is needed, whether it is nighttime processing or cyclic job streams that are needed for the company to do what it needs to do.

What is most valuable?

The whole Control-M scheduling package is valuable. 

The most important features are that it is easy to use and graphical, since I'm a graphical person. This allows me to see it on the screen. I've used other scheduling tools, and the information wasn't there. Being able to see the jobs that connect to another job is real important to me.

It can do anything that I need. We do real-time jobs. We also do jobs that have to run at certain times. I have not been presented with a scheduling need that I was not able to do. It is very flexible and dynamic.

I learned it intuitively, and it's easy to use. I speak to operators who sometimes have limited technical knowledge and they are able to pick it up with my help. They're able to pick it up pretty easily and do the functions that they need to do. 

What needs improvement?

I'm not sure how the solution fits together with our business modernization initiatives, as there are things outside of my area, even though Control-M is the scheduling tool of the company. They may use other things, e.g., Big Data.

What do I think about the stability of the solution?

It always works. There is never a problem with Control-M. If there is a problem it is either with the server Control-M runs on or a scheduling error that was made. 

Control-M is always running and never breaking. I always tease server people about rebooting, since my application is always running.

We were on version 6 and went to version 8 about four years ago. Everything worked just like it used to, but it was more streamlined. When we went to version 9 last year, it was even more streamlined. Things just looked more up-to-date, and it was more web-based. 

Sometimes, I don't think of what can happen next, but I see the new version, and think, "Oh wow, that was a great idea!"

What do I think about the scalability of the solution?

We keep growing in number of jobs. We have more jobs every year, and it is never a problem. Everything still runs like it is supposed to. It works quite well, and there is never an issue with the job count getting bigger.

Compared to large companies, we are small as far as our Control-M footprint.

How are customer service and technical support?

The technical support is great. On their website, they have a knowledge base, where a lot of times, I find the answer to my problem. If not, whether it is a question or technical problem, I open a case online, and I get responses very quickly. If it is a high level problem, I will get a call back right away. They have follow-the-sun support, so I always have access to someone to talk to. If production is down, I will get someone on the phone right away, and I've never had a problem. They always answer my questions, which is very helpful. They never say, "Hey, you could have looked this up over here." They give me great answers back, which have helped quite a bit.

Which solution did I use previously and why did I switch?

When I got there, we had Robot Schedule. With this solution, I couldn't see the job connecting, which was sort of frustrating. It was like, "Hey, where does this one go?" 

I know Robot Schedule has advanced. However, we had Robot Schedule and Control-M, and we migrated off of Robot Schedule and moved everything to Control-M. and I was part of that process. I just felt so much better after we phased off Robot Schedule.

How was the initial setup?

The upgrade process is great. They have a whole department with their AMIGO program, where you can have someone walk you through it. We have upgraded to 9.18. When we go to 9.19, it will be real quick. It should be almost hands off from what I understand, and that is what I am attending this BMC event to find out about: the upgrade process. When we did the last one, it was real easy. I understand it will be even easier going forward, so I'm happy with that.

What was our ROI?

This product saves hours in a day based on my experience working here versus other companies with manual operations.

The solution has helped reduce IT operations costs. Years ago, I would get many calls in operations. I get zero calls now. I may get an email or two about a question operations has, but everything runs. It doesn't break and works like it is supposed to.

Which other solutions did I evaluate?

I have been exposed to a little bit looking online. We talked to someone through our rep. They were looking at Control-M and some other source scheduler. They went with the other scheduler for some reason. I looked at it online, and thought "Wow, this looks really weird."

What other advice do I have?

Do your due diligence. Look around at what is out there. However, I would 100 percent be behind Control-M. It's a great company. Their support is good. The product is great. It's a good investment. It will keep growing and cover any needs that we have. This product can do everything I need and can help me do anything I need to do to schedule for real time information, supplying things, and batch jobs at night.

We are automating more things. I sometimes hear an application team say, "We are running this manually, and we want to make it automated." I will make a few jobs to save them from doing what they are doing manually and automate it. I am always looking for more things to automate.

The people who are in development of this product seem like they are very forward thinking, and always thinking, "What can we do next?" I think that is great.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Admin and Architect at a financial services firm with 1,001-5,000 employees
Real User
The product provides visibility into the work that gets done
Pros and Cons
  • "Monitoring is a valuable aspect of it. The monitoring tool is very good, and it is easy for expert and entry level users to use on a short notice."
  • "The reporting tool still needs a lot of improvement. It was supposed to get better with the upgrade, and it really didn't get better. It needs help, because it's such a useful thing to have. It needs to be more powerful and easier to use."

What is our primary use case?

It automates operations for all parts of the company. There isn't a part of the company that doesn't have jobs scheduled for Control-M.

How has it helped my organization?

The amount of work that gets done. We execute probably up to a million jobs a day. With Control-M, there is visibility into it. There are notifications when things go wrong. I don't think our company could run without it.

I am sure it has improved application reliability and SLAs.

What is most valuable?

Monitoring is a valuable aspect of it. The monitoring tool is very good, and it is easy for expert and entry level users to use on a short notice.

What needs improvement?

The reporting tool still needs a lot of improvement. It was supposed to get better with the upgrade, and it really didn't get better. Its reporting aspects are poor, and management always wants to know things. It is sort of hard to get at tangible numbers without doing a lot of additional work outside of the system. It needs help, because it's such a useful thing to have. It needs to be more powerful and easier to use.  

Our users always want access to the database directly, so they can do their own queries and pull their own data. However, there really isn't a tool that we can give them that does what they want, and we don't give access to our production database. Although, in our new infrastructure, we are setting it up so we have a mirrored one where they can run queries, because there has been so much demand. Though, it would be nice if there was a tool within Control-M so people wouldn't be asking for this.

I don't want to have to reach out to a third-party application company to do automated notifications of any form. Right now, we still have people manually calling people and emailing people. They should have built-in integration for better notifications using an API, similar to what xMatters offers.

For how long have I used the solution?

The company has had the product for 15 to 20 years.

What do I think about the stability of the solution?

The stability varies a bit. There are bugs that we run across. There are some issues that we have. However, when you think about the amount of work that it does within the company, it runs a million things a day, and it pretty much works. I'm not up in the middle of the night every night with problems. Overall, it's very stable, but it's not immune to problems. Considering the amount of work that it does, the problems that it has are very small.

The last upgrade took us three years. Up until the current version that we are about to go into, you had to build out a whole new infrastructure, then extract data and put it back in place. Now, it's a huge improvement, as upgrades do not need to build out a whole new infrastructure. 

What do I think about the scalability of the solution?

We are probably one of the largest users of Control-M due to the amount of work that it does for us, and we could have it doing more. We are currently upgrading it.

We haven't had any serious outages in quite a long time, even through the large growth that we have had. We've doubled the work in the last year and a half to two years, and it's handled it seamlessly. 

How are customer service and technical support?

Most of the time, we don't get the answers that we are looking for from the technical support. That is why we use a consultant company.

Sometimes, it's very good, and sometimes not. We have mixed feelings. It used to be better.

Which solution did I use previously and why did I switch?

Oracle Database backup teams used to do this all themselves via cron. Now, they have automated cron to Control-M for a lot of our database backups where they used to do this outside of Control-M. Other than that, I think everybody is using it.

How was the initial setup?

The initial upgrade setup (for basic functionality) is not difficult.

I would like a simpler setup. We have had some challenges implementing, having to play with some different settings. In order to get it to do what was wanted of it, not alerting too often nor giving false alarms, it takes a bit of setup. Maybe something a little easier to use for setup would be nice.

What about the implementation team?

We've been using a consultant, for the last two upgrades, which first came to us through BMC Professional Services. Now, we use them directly and are very happy with them. Because there is not enough internal staff at our company for Control-M to do day-to-day and upgrading, we bring in help.

What was our ROI?

It has to save us time. Instead of 800 applications internally doing their own thing, it centralizes everything into one location where notifications, etc., take the power of economies of scale into one central point of focus. So, it saves us money for us and our customers, whose jobs we are scheduling.

What's my experience with pricing, setup cost, and licensing?

We have a five-year contract with task-based licensing.

Which other solutions did I evaluate?

We had another solution in-house because it came to us through an acquisition of some business. So, I dealt with a title scheduler for a couple of years. It was different. It was not as scalable, robust, and more difficult.

What other advice do I have?

I would recommend it for the scalability and dependability. The software is constantly being improved and new add-ons are being created. It is a robust tool that's stable. It is well-supported, especially compared to a lot of other options out there.

We have had massive growth in the last year to two because of company acquisitions. We have added a lot of big data aspect processing and a lot of other processing. It has handled this quite well.

We are just starting to go into a bit of the DevOps, Workload Change Manager, and Helix Chatbox.

Even though we don't chose to use their wide scope of products, it is one of the things that is a real positive about BMC. They can handle everything a corporation could throw at it, which makes the experience of working with them a lot better.

We learn things everyday about the product and its available features. We work in an IT environment with inquisitive people. There are millions of options available, parameter-wise, within the system. I learn something new everyday by working around smart, intuitive people.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Data Center Operations Supervisor at a non-tech company with 1,001-5,000 employees
Real User
If a job fails, that development team is notified right away, improving reliability
Pros and Cons
  • "If a job fails, that development team is notified right away, which improves reliability. Previously, it was on the operators to notify the developers that their job failed, erred, or aborted. Now, it's all automated."
  • "The initial setup was complex, because I wasn't used to it."

What is our primary use case?

We use it for our job automation, running jobs daily, monthly, and annually. So, it is all automation.

How has it helped my organization?

We use another product, which is a BMC competitor, and we were able to integrate the two product. Therefore, if a job fails, it is automatically contacting the development team who is in charge of that job.

What is most valuable?

Automation is its most valuable feature. It comes down to if you schedule a job, then it runs on its own. You don't need to have an operator manually start a script, start a mainframe job, etc.

I love the usability. It works. 

If a job fails, that development team is notified right away, which improves reliability. Previously, it was on the operators to notify the developers that their job failed, erred, or aborted. Now, it's all automated.

For how long have I used the solution?

I'm still fairly new to the product.

How are customer service and technical support?

The technical support is great. They get it back to you right away. As soon as you open up a ticket, they are on it. I am happy with them.

Which solution did I use previously and why did I switch?

We had a BMC competing product, then we integrated it with Control-M.

How was the initial setup?

The initial setup was complex, because I wasn't used to it.

What about the implementation team?

We used a consultant for the deployment. We had a great experience with them.

What other advice do I have?

We are not yet using the solution's application workflow orchestration.

We are not using it for business modernization initiatives yet. 

We don't use any other BMC products.

We're not fully entrenched in Control-M yet.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Manager Digital Solutions at a transportation company with 10,001+ employees
Real User
It creates an audit trail for jobs that we run off of it
Pros and Cons
  • "Because it's a tool which allows us to do scheduled work, it allows for notifications when jobs aren't running within that scheduled time frame. This improves the opportunity to meet SLAs."
  • "The company has been working with BMC on the MFT. There are still some things about MFT which don't work the way that we want with our needs. So, we would like to see that improved."

What is our primary use case?

We do scheduling of tasks and jobs in Control-M.

The company has had the product for over 25 years.

How has it helped my organization?

The opportunity to automate work so you have an audit trail, especially with governmental requirements in a regulated industry, such as the airline industry. It's really important that we have that audit trail.

Because it's a tool which allows us to do scheduled work, it allows for notifications when jobs aren't running within that scheduled time frame. This improves the opportunity to meet SLAs.

We have all sorts of things which run through it, both on distributed and mainframe platforms. They all seem to run quite successfully. We're looking to add some additional work off of distributed platforms that will run with Oracle types of processing. But, we have a lot of work to come to the tool that we're not using it for yet.

What is most valuable?

It creates an audit trail for jobs that we run off of it.

With opportunity to run things through a repository, such as a scheduler, you have a better opportunity to ensure the information is where it needs to be when it needs to be there.

What needs improvement?

The company has been working with BMC on the MFT. There are still some things about MFT which don't work the way that we want with our needs. So, we would like to see that improved.

While the solution has affected the collaboration between our development and operations within our company, there is a need and opportunity to further that relationship with the use of this tool, so the enterprise uses it on all platforms. We will get there, but we are just not there yet.

What do I think about the stability of the solution?

For our shop, the tool is 99.9 percent reliable. We have very few instances of disruption with the tool.

We don't have any complaints about the usability. We like what it does. There are no issues with usability of the tool.

What do I think about the scalability of the solution?

As we increase the number of tasks or jobs on the system, there are concerns about cost.

Which solution did I use previously and why did I switch?

We previously used CA products.

What was our ROI?

We have seen ROI. Our in-house developed tool has been able to use the Control-M platform, making it easier for us to manage and monitor our file delivery processes.

Control-M saves us time.

What other advice do I have?

Because we have been so pleased with this product, I would encourage others to look into this product with a view on what are their needs. Ask the right questions of either their sales rep or technical person from BMC to understand how this tool would work successfully for them, because it's been so successful for us.

Because we've had it for so long, and it's been such a stable product, some of our folks on the distributed side of things need to learn how to use Control-M effectively in regards to output when tasks or jobs fail. They need to give us smarter outputs, so we can resolve things more quickly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
E-Business Engineer at a financial services firm with 1,001-5,000 employees
Real User
It has made us more efficient by reducing the manpower needed for processing between systems
Pros and Cons
  • "Control-M has improved application reliability and the SLAs in our company by quite a bit. You can see if problems are coming. If we have an SLA in a couple of hours, we know well before that couple hours if processing is behind, and it allows us to take some preventative action."
  • "It has absolutely saved us time. It has made us more efficient. As far as the processing between systems, we don't have as many people. They have been able to focus on other efforts, because we have been able to automate more stuff with Control-M."
  • "Sometimes, with technical support, they will take feedback, but you don't know where that feedback goes or if it proceeds along in the thought process."

What is our primary use case?

We use it to handle most of our batch processing and all of the transactions that we do on a daily basis. It's a large financial institution which handles quite a bit of processing on an individual basis, and we both mainframe and distribute it.

How has it helped my organization?

We are receiving files from another system, then we use the File Watch Utility (because we have no view into the other system and how it works). However, when files arrive on certain servers, we're able to pick them up and trigger further downstream processes from them.

Control-M has improved application reliability and the SLAs in our company by quite a bit. You can see if problems are coming. If we have an SLA in a couple of hours, we know well before that couple hours if processing is behind, and it allows us to take some preventative action.

What is most valuable?

  • The ability to go from one system to another.
  • To be able to trigger something off of it, yet we are still on a mainframe for our batch processing. 
  • To be able to trigger something from the batch, then distribute that back and forth.
  • The solution has always been very streamlined. 
  • Ease of use
  • The BMC customer service behind the tool has been most valuable.

What needs improvement?

They have Workload Change Manager, and I would like to see a little more of that. Being in the business that we're in, there's a lot of hesitance. We are very hesitant to change things in the banking industry. It isn't bleeding edge by any means. Getting people to buy into things is sort of the hard part, because everybody wants their money to be handled properly.

For how long have I used the solution?

I've used Control-M in multiple industries over the past 20 years.

What do I think about the stability of the solution?

The solution is very stable. We have our mainframe as well, which has not been bad at processing, and it's pretty stable. With the application of Control-M, we've seen minimal downtime. If there has been downtime, it hasn't been with the application. It has been with the hardware, and you can't get around that part of it.

What do I think about the scalability of the solution?

It is a good application for scaling. We're able to scale pretty fast, whether we're building a small or large set of jobs. When we have new servers being built, agents are already put on them, and we can work pretty quickly without having to step back to handle it.

How are customer service and technical support?

The technical support is extremely helpful. You can provide just a basic description of your case. If they need to, they can log onto your system. They can shoot you into the right direction, whether it's a knowledge article, community forums, etc. Overall, it is great technical support. Though, it has been a while since I've had a technical call with them.

Sometimes, with technical support, they will take feedback, but you don't know where that feedback goes or if it proceeds along in the thought process.

Which solution did I use previously and why did I switch?

They did previously use CA-7 for the mainframe. They switched for the ability to use both distributed and mainframe from one central point.

What about the implementation team?

We did recently migrated to version 9.0. Our organization did use a reseller. Our national IT group manages the application. We are just the user of it, so I wasn't involved in any of that.

What was our ROI?

It has absolutely saved us time. It has made us more efficient. As far as the processing between systems, we don't have as many people. They have been able to focus on other efforts, because we have been able to automate more stuff with Control-M.

What other advice do I have?

Do the trial demo. Reach out to others via the BMC community forums. I don't believe a license is required. It's just a sign on. There are multiple vendors who are resellers or BMC partners who will provide you with input. All you have to do is ask. Feel free to ask others. The people who I have dealt with have always been forthcoming with information. They will tell you what they see as a plus or minus.

It has helped us streamline some things in IT operations, which is probably a slight improvement. We haven't seen any negative impacts.

I've used it in different forms and versions for about 20 years now. I'm pretty familiar with it from an operations standpoint. The tool itself is a ten, and the customer service behind it has made that even more so.

It's worked pretty well. I haven't been able to take a lot of advantage of some of the new features, so I haven't been able to expand on those. For what we do now, it chugs along pretty well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Lead at a transportation company with 5,001-10,000 employees
Real User
Good for Legacy Corporate Enterprise but Less Optimal for Modern Open Source Environments
Pros and Cons
  • "We value Control-M mainly for the ability to control multiple nodes in a coordinated manner. Control-M has the ability to really coordinate across a lot of nodes."
  • "We would recommend modernizing the look and feel of Control-M. They also need to move towards more self-service and development in their environment. It's very antiquated."

What is our primary use case?

Our primary use cases for Control-M are scheduling, jobs, monitoring, and acting on job scheduling.

What is most valuable?

We value Control-M mainly for the ability to control multiple nodes in a coordinated manner. Control-M has the ability to really coordinate across a lot of nodes. That's the most valuable thing. 

Control-M is a mature tool with many features. It's pretty stable and very easy to learn. You can become an expert in it within a short time.

What needs improvement?

We would recommend modernizing the look and feel of Control-M. They also need to move towards more self-service and development in their environment. It's very antiquated. Opening up to more open source tools and switching the connectivity to additional tools would also be improvements. 

Most of the tools that are available with Control-M are antiquated. The self-service is currently not as function-rich as competitors. Control-M is not the best.

For how long have I used the solution?

We have been using Control-M for about two years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Control-M is very scalable.

How are customer service and technical support?

Comtrol-M technical support is done through a local agent. We are in Israel, so the agent in Israel is the one giving it. It's adequate, not perfect. It's okay.

Which solution did I use previously and why did I switch?

Previously we used some collection of ad hoc tools. It was a consolidated solution, i.e. a single solution that was used across the board.

How was the initial setup?

The setup of Control-M is okay. It was done before my time by the vendor or a vendor agent. A third party authorized by the company itself helped with our implementation.

Which other solutions did I evaluate?

This is the first time for us implementing the solutions using Control-M.

What other advice do I have?

We use Control-M with two administrators on average, sometimes three. With self-service, it's about 15 people who use the self-service option of it for end users, if not more.

I would like to suggest that Control-M implement a more modern way of using new tools. They should look at what they implement to determine if it is a legacy type or a batch type, then it would work better.

If they intend on moving to more modernized tools, then this approach might not be best for them. Control-M is really good for legacy, corporate enterprise but less optimal for modern, open source environments.

Overall, the main great improvements needed in Control-M is for better self-service. Give it more functionality for this self-service. The tool itself needs better out of the box connectivity to additional standard market tools.

I would rate Control-M at a seven or eight out of ten because it fits legacy stuff but once you're stepping into modern environments then you find yourself struggling. Control-M is a workhorse, but it's not 100% perfect.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
ANIRUDHRAMESH - PeerSpot reviewer
Production Engineer at Alphaserve Technologies®
Real User
File transfer module is quite advanced, this version has less need for written programs and is more GUI-based
Pros and Cons
  • "The feature we use most in Control-M is related to the file transfer module. It is quite advanced compared to the other tools like Automate, etc. The new version which has come of same MFT has a lot of advanced features which makes it very easy to work with. There is less need for written programs and more GUI-based stuff."
  • "One feature I would like to include is in the middle of the monitoring domain. In the monitoring domain, if I have to update a number of jobs, the only way to do it is by manually clicking on each job. I would like a feature that allows me to do a mass update in the jobs, which I feel is still lacking."

What is our primary use case?

We have used Control-M mostly as a file transfer and in conjunction with Hadoop.

How has it helped my organization?

We have many feeds coming in from different companies which are used by the business for various reasons and we must collectively have a central point to gather the files and feeds. We also use Control-M for encryption, decryption, and sending data across to different business users that begin at a point of time and making sure that we are not missing unnecessarily. It's a real help what we are getting. The example for us is we have a lot of business which depends on feeds which, if not properly processed, affect the stock exchange. So Control-M acts as a mediator in between that and provides it in a very efficient way. This has reduced a lot of manual intervention required as a business.

What is most valuable?

The feature we use most in Control-M is related to the file transfer module. It is quite advanced compared to other tools like Automate, etc. The new version which has come of same MFT has a lot of advanced features which makes it very easy to work with. There is less need for written programs and more GUI-based stuff.

What needs improvement?

One feature I would like to include is in the middle of the monitoring domain. In the monitoring domain, if I have to update a number of jobs, the only way to do it is by manually clicking on each job. I would like a feature that allows me to do a mass update in the jobs, which I feel is still lacking.

This version has done an amazing change, compared to version 7 and the versions after that. I'm not sure what they should change at this stage. One recent feature they have come up with is if we can upgrade Control-M agents from a central location. I would still prefer a solution where I can do an installation of the controller module from a remote distance. That's something they don't have. I know why it has still not come up, but it could be a great feature if we could include that somehow. To push out these sort of installation setup files onto another machine and get it in installed. It is not there for now, though.

I would rate this solution as eight out of ten. The reason for this rating is because of the scope of implementation. It will have an ultimately upper hand to the other tools in the market. They can show what most other controls don't have. Nevertheless, these features would really help as well. I would like to see more of them.

For how long have I used the solution?

We've been using Control-M for around eight years.

What do I think about the stability of the solution?

It is a very stable solution and BMC, the parent company, really comes up with tech packs and upgrades, which add new features and also resolve issues. Also, their knowledge base is quite full, which helps a lot to find the solution easily from the website.

What do I think about the scalability of the solution?

I rate them nine out of ten for scalability.

On average, the control team consists of around fifteen people. This ranges from the elements of both which is the monitoring team and the L2 support which is for the scheduling team. Then there is also L3, who is the administrator. Apart from that, we have certain business users that will use the help service module often.

If we are looking at a 24 path sell and support, we would need close to seven members on a daily basis. That's the same for L1, L2, and L3 teams to each do daily support. L1 would be for monitoring, L2 for scheduling, and L3 is administrative.

We do have certain programs to increase usage down the line, which we're considering. I would say close to 60 to 65 percent of the company is using Control-M right now.

How are customer service and technical support?

The technical support is great and I would give it a ten.

Which solution did I use previously and why did I switch?

My main experience is with this as the central unit, but I have used other tools. The main reason I chose Control-M was firstly that it is user-friendly. Secondly, the market is wide open for Control-M, and a lot of other organizations use it. So it gives Control-M the upper hand in the market to work on something like this.

How was the initial setup?

It was quite simple since Control-M has a very user-friendly GUI. That made it fairly easy to relate with the business and convert it into something which looks familiar.

What about the implementation team?

We kind of started from scratch, so I think it took two to three months for us to set everything up at the initial stage. The strategy was to tackle one business at a time so that we don't complicate stuff because not everything is automated. We started to target one business/application at a time and converted them each into something which Control-M can work with.

We did the deployment on our own based on our experience. We had previously deployed it for certain clients basically so we were primarily the consultant for that.

What was our ROI?

I may not be able to convert it into a value in this way, but it does more in terms of reducing manual intervention. This, in turn, means less human resources are being used. For instance, if there are three people in a team and controlling certain work, they could probably put more on one resource. So that reduces the cost of resources in the whole organization.

What's my experience with pricing, setup cost, and licensing?

We have account based licensing. There are two or three types of licensing. One of them is based on the number of jobs, so we a license close to 4,000 jobs per day.

The cost is based on the different modules, which we buy from them. If we a buy a hardware module, which we are presently using and integrating, that is an additional cost, but I'm not sure of the amount. Each module comes with a different cost.

Which other solutions did I evaluate?

I have experience with alternates like IBM Tivoli and another software called JAMS. These are the ones that I have worked on and the features and user-friendliness of both of them is fine. It's such a different level compared to this, so that's the reason I'm sticking to Control-M.

What other advice do I have?

For those who want to implement, there are a few cons. Cost-wise it is not very simple for every business to implement it. So they should really plan if they are going to use it extensively. If not, they should think twice about it. 

If they are thinking of implementing, though, they should analyze the business and check which controller modules will really help them enhance their work and ultimately transform their work into an automated solution, which in turn will reduce their cost. 

I would really suggest someone who is planning to use Control-M or wants to deploy is first to check which modules are really required and also what kind of licensing makes sense for their business. If its a very large enterprise then it would be great to use a premium based license. If not, it's better to use a job count based license. So that is a point which they should check before implementing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager Data Architecture Services at a healthcare company with 10,001+ employees
Real User
It has the ability to handle files remotely, but a smartphone interface would be welcome

What is our primary use case?

Relatively small setup for ETL jobs only. We do not use Control-M for enterprise-wide scheduling and automation.

How has it helped my organization?

  • Job scheduling for our ETL batch jobs has become streamlined and more efficient. 
  • We are now able to deliver data to our data warehouses and dashboards promptly.

What is most valuable?

  • There is a wide range of connectors. 
  • Ability to handle files remotely through the advanced file transfer feature.

What needs improvement?

  • A smartphone interface would be welcome. 
  • Finding documentation on the website can be a bit confusing.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user63360 - PeerSpot reviewer
Principal, IT Data Research and Mining Analyst at a healthcare company with 1,001-5,000 employees
Real User
Enables batch job automation and the dashboards allow us to see what's happening
Pros and Cons
  • "Automation of the batch jobs is the most valuable feature."
  • "I would like to see automatic license management. And probably more importantly, some kind of machine learning to help identify the optimum automation path."

What is our primary use case?

It is primarily for batch job automation. It's working just fine.

How has it helped my organization?

It has certainly evolved over time. The latest versions have much better dashboarding and we can see what's happening. That is a significant improvement.

What is most valuable?

The automation of the batch jobs.

What needs improvement?

I would like to see automatic license management. And probably more importantly, some kind of machine learning to help identify the optimum automation path.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It's as scalable as we've required. We haven't seen any problem.

What other advice do I have?

Your process, standards, and control libraries: It's really important to have an advanced strategy around how development is going to take place. If each team is doing their own thing, it's hard to manage it.

My most important criteria when selecting a vendor, in this case, since it's a mature product, would be ease of migration and, obviously, reduction in cost.

I rate it a nine out of 10. What would make it a 10 would be a reduction in the cost and, even more so, the intelligent automation. The ability to do some machine learning and dynamically reduce the amount of time that the automation is taking is more important than cost at this point.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user896988 - PeerSpot reviewer
Head of IT Procurement at a renewables & environment company with 5,001-10,000 employees
Real User
We are able to let users access the system and manage jobs: self-service
Pros and Cons
  • "You can let users access the system and manage jobs: self-service."

    What is our primary use case?

    Primary use case is automation, and it has performed fine.

    How has it helped my organization?

    I don't think it has actually maybe improved anything. It's a generic product. It just has some nice features. We could use a normal scheduler, like DOS, for the type of work we are doing but that would prevent self-service from users in the business, so that's why we are using BMC.

    What is most valuable?

    You can let users access the system and manage jobs: self-service.

    What needs improvement?

    I don't think that we're actually looking for new features. I think we are more looking for a better cost/license/performance model because BMC, while we could say it's the best, is also the most expensive.

    For how long have I used the solution?

    More than five years.

    What do I think about the stability of the solution?

    It's just like anything else in that league. It's very stable. We are not experiencing instability or crashes. These are mature products.

    What do I think about the scalability of the solution?

    The scalability is excellent.

    How is customer service and technical support?

    Technical support is excellent. We called them two times in a year and there was a reply within 30 minutes, so that's good.

    What's my experience with pricing, setup cost, and licensing?

    The only thing we would object to are the license costs. That is what we are probably most annoyed with. We are paying something like €1,000,000 over three years for having 4,000 jobs running. That's expensive.

    What other advice do I have?

    If you can afford it, it's good. If you do have an unlimited budget, or budget is not the main concern, and you want stability then I would say go for this. It's easy to use, it's easy to install, it's easy to run, it's easy to operate. I have a student assistant who had six hours of e-learning and she can run the system. That's good. Yes, you need the right student assistant but she doesn't have any IT background. It's very easy to use but also an expensive product.

    In terms of criteria when selecting a vendor, if I am to decide the vendor, it would be the biggest bang for the buck and then it would be quality, stability, and support. That is my job as manager of the IT department and therefore I have to ensure that we are getting the most value for the money.

    The only reason I am rating it eight out of 10 is simply the cost. From a technical point of view, we could actually make the same jobs run from the DOS prompt, with the same stability. I think that we are paying a lot for having self-service, for having nice monitoring. I think we're paying a lot for that.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Operations Manager at L Brands, Inc.
    User
    It maintains and monitors workloads
    Pros and Cons
    • "There is a batch monitoring tool called Batch Impact Manager, which proactively warns when processing is behind and SLAs are in jeopardy of being missed."
    • "Maintaining and monitoring of workloads have been and continue to be the most valuable feature in our environment."
    • "It has a slight issue with daylight savings time while advancing the clock in the Spring."

    What is our primary use case?

    • We use it to run batches in SAP, Teradata, WMS, Manhattan, and a wide array of applications. 
    • We use it for mainframe, AS/400, Linux, Unix, and \Windows servers.

    How has it helped my organization?

    When we first started using Control-M, we had multiple scheduling solutions across several platforms. Going to Control-M consolidated all of them and allowed us reactivity across all of them based on the completion of processing.

    What is most valuable?

    • Maintaining and monitoring of workloads have been and continue to be the most valuable feature in our environment. 
    • There is a batch monitoring tool called Batch Impact Manager, which proactively warns when processing is behind and SLAs are in jeopardy of being missed. 
    • Their forecasting tool is very handy. 
    • They also have an API interface, although I cannot speak to it as we have not amassed enough experience to provide a fair assessment.

    What needs improvement?

    BMC Control-M has a slight issue with daylight savings time while advancing the clock in the Spring. It is not catastrophic, but it does requires some manual intervention to be issue free.

    For how long have I used the solution?

    More than five years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Operations Manager at a tech services company with 10,001+ employees
    Real User
    The ability to dynamically predict batch run time is so valuable
    Pros and Cons
    • "We can tie together all the workloads across the estate and make the whole process reactive to events."
    • "The ability to dynamically predict batch run time is so valuable."
    • "It is a very strong product, but the reporting could be better."

    What is our primary use case?

    We implemented Control-M to replace our mainframe only scheduler and the other disparate group of schedulers that we had used in lieu of a cross platform solution. That was nearly five years ago, and it has had a huge impact on the speed in which we can implement new solutions. 

    How has it helped my organization?

    Cross platform scheduling has transformed how we run our estate workload. It is just so much more efficient now as we can tie together all the workloads across the estate and make the whole process reactive to events. 

    What is most valuable?

    • Cross platform scheduling
    • Built-in file transfer
    • Batch impact management
    • Self-service 

    They are all such valuable tools. Though, the ability to dynamically predict batch run time is so valuable. 

    What needs improvement?

    It is a very strong product, but the reporting could be better. I know BMC is working on this feature and hope to see some improvements in future releases.

    For how long have I used the solution?

    More than five years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user790782 - PeerSpot reviewer
    Co-fundador with 1-10 employees
    User
    Speeds up processes and automated tasks

    What is our primary use case?

    Main use: Control of batch processing for many subprocesses on the servers in our datacenters for many of our customers.

    How has it helped my organization?

    Speeds up processes and automated tasks. BMC has taken the control of batch processing very far.

    What is most valuable?

    Unlike the batch controls of other solutions, BMC includes a graphical user interface (GUI). It is comprehensive and a little daunting, but there are many options you can pick.

    What needs improvement?

    Consider adding a mobile application for remote management or expand the integration with My IT.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Paul Robins - PeerSpot reviewer
    Automation Specialist at a financial services firm with 5,001-10,000 employees
    Real User
    Has enabled true enterprise batch automation, which allows us to run a 24/7 site with the lights out

    What is our primary use case?

    Enterprise workload automation across mainframe and mid-range environments for a medium-size financial institution.

    How has it helped my organization?

    Control-M has enabled true enterprise batch automation, which combined with the other BMC Control products on our mainframe platform, allows us to run a 24/7 site with the lights out.

    What is most valuable?

    Most valuable feature would be the ability to detect and notify when a process has not completed successfully.

    What needs improvement?

    The main area that could be improved would be documentation, just like every other software product out there!

    For how long have I used the solution?

    More than five years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Database Security Specialist at a manufacturing company with 10,001+ employees
    Vendor
    It works on agent-level architecture, hence the usability is enhanced

    What is our primary use case?

    I have used Control-M for batch recovery and job processing providing automation solutions for in-house IT teams and dependent businesses.

    What is most valuable?

    The flexibility to schedule the jobs on various OS level platforms. It works on agent-level architecture, hence the usability is enhanced. 

    How has it helped my organization?

    Control-M has been there on back of all automated work lists by providing consistency, timely execution, and removing chances of human errors. 

    What needs improvement?

    Currently, I am not using this tool due to change of my role duties. Hence, it is difficult for me to comment over this. Though the tool is very resource intensive and has a few levels of performance issues when compared with VM and physical servers. 

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How is customer service and technical support?

    Technical support was not required much as we had total in-house solution consultants. Though, in times of need, BMC had their regular support SLAs to support us. 

    How was the initial setup?

    Yes, considering our then and there needs setup was bit complex and time consuming. As it was quite obvious due to the huge organizational size.  

    What about the implementation team?

    It was an all in-house IT setup.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user676749 - PeerSpot reviewer
    Consultant at a financial services firm with 10,001+ employees
    Consultant
    The product is useful for moving large amounts of data

    What is most valuable?

    Workload Manager.

    How has it helped my organization?

    Using it to moving large amounts of data.

    What needs improvement?

    Scalability.

    For how long have I used the solution?

    12 years.

    What do I think about the stability of the solution?

    No issues with stability.

    What do I think about the scalability of the solution?

    Yes, it is not currently suited well for the Cloud.

    How is customer service and technical support?

    10 out of 10.

    How was the initial setup?

    Very simple to install.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Technical Consultant at Atgen Software Solutions LLP
    Consultant
    It provides job management. The GUI is user friendly.

    What is most valuable?

    This product has an excellent GUI that is user friendly and provides job management.

    How has it helped my organization?

    The BMC Control-M provides automated management by our various applications teams of PROD environments under one central GUI.

    What needs improvement?

    This product needs improvisation in regards to agility for job execution function.

    For how long have I used the solution?

    I have used it for about 12 years.

    What was my experience with deployment of the solution?

    Need to align with DevOps.

    What do I think about the stability of the solution?

    I have not encountered any issues with stability.

    What do I think about the scalability of the solution?

    I have not encountered any issues with scalability.

    How is customer service and technical support?

    Customer Service:

    4/10

    Technical Support:

    BMC provides good technical support and I would give it an 8 out of 10 rating.

    How was the initial setup?

    The installation for this product was not so easy. I found it quite complicated.

    What about the implementation team?

    Implement through vendor team as special skills.

    What's my experience with pricing, setup cost, and licensing?

    My suggestion would be to select more job-based pricing options as the BMC Control-M solution has less jobs to offer.

    Which other solutions did I evaluate?

    Before choosing this product, I evaluated a lot of options.

    What other advice do I have?

    I would recommend to make use of outsourced software solutions such as Atgen for ensuring a stable setup process.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Production Engineer at a tech services company with 201-500 employees
    Consultant
    The deployment agent in this version was the most attractive thing I have found -- it's fast and very useful to upgrade in one go.

    What is most valuable?

    The deployment agent in this version was the most attractive thing I have found -- it's fast and very useful to upgrade in one go.

    How has it helped my organization?

    Usually, we have to raise a change request with each application owner to upgrade agents -- which was very time consuming since we had to login and do the installation. Now it's all in one go.

    What needs improvement?

    Area of improvement would be if it could attach anything other than .txt files as output files.

    For how long have I used the solution?

    It's been seven years now.

    What was my experience with deployment of the solution?

    Few database errors.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Customer Service:

    Excellent -- 10/10.

    Technical Support:

    Excellent -- 10/10.

    Which solution did I use previously and why did I switch?

    No.

    How was the initial setup?

    Straightforward.

    What about the implementation team?

    In-house.

    What was our ROI?

    N/A.

    What's my experience with pricing, setup cost, and licensing?

    Planning is important.

    Which other solutions did I evaluate?

    CA.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Consultant, Production Control Services at a tech services company with 10,001+ employees
    Consultant
    Control-M has a huge number of features and utilities that assist users in monitoring their schedules and developers to build schedules that interface with many technologies
    Pros and Cons
    • "Cross-platform support: A Linux job can be dependent on a Windows job, which can be dependent on many other flavours of hardware/software. Your batch is therefore managed by a single tool, allowing you to monitor your entire flow."
    • "Reporting in Control-M could use improvement."

    What is most valuable?

    Control-M has a huge number of features and utilities that assist users in monitoring their schedules and developers to build schedules which interface with many technologies. Here are some that stand out:

    • Cross-platform support: A Linux job can be dependent on a Windows job, which can be dependent on many other flavours of hardware/software. Your batch is therefore managed by a single tool, allowing you to monitor your entire flow.
    • Great GUI: Easy to navigate. Customisable. Status at a glance.
    • Automated error handling: Depending on the exit status of a process, automated actions can be defined that might circumvent the need to callout.
    • Forecast utility: Particularly useful after making changes to a batch flow, to see what impact those changes will have.
    • Reporting utility: Generate reports for the business to track batch performance, usage, and so on.
    • Mobile App: Business users can track the progress of their own batch flow, on the go.
    • Control Modules: These allow you to define jobs that interface with databases, SFTP, SAP, and so on, directly, via secure connection profiles.
    • Too many great features to list; excellent product..

    How has it helped my organization?

    Increased batch performance.

    What needs improvement?

    Reporting in Control-M could use improvement.

    For how long have I used the solution?

    Used Control-M for 10 years and version 9 for six months.

    What was my experience with deployment of the solution?

    Not that I'm aware of.

    What do I think about the stability of the solution?

    Not that I'm aware of.

    What do I think about the scalability of the solution?

    None.

    How is customer service and technical support?

    Customer Service:

    BMC service was excellent.

    Technical Support:

    Excellent.

    What other advice do I have?

    Excellent product.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Workload Automation Wizard at a insurance company with 1,001-5,000 employees
    Vendor
    Offers a single pane of glass to our enterprise batch\workload automation environment.
    Pros and Cons
    • "Self Service for repeatable, low impact workload automation processes."
    • "Advanced File Transfer (AFT) has limitations that cause us to use a bit more licensing than we feel is appropriate."

    What is most valuable?

    Self Service for repeatable, low impact workload automation processes. BIM for SLA management. GUI client for visibility into the enterprise schedule. New to v9, the automatic Agent upgrade features have been quite helpful too. Relatively easy to perform upgrades and fix packs.

    How has it helped my organization?

    Offers a single pane of glass to our enterprise batch\workload automation environment. Allows us to empower business users to execute their own processes on demand through Self Service. We're able to proactively predict system availability thanks to BIM. Our 24/7 staff have all the right utilities to monitor and manage the schedule.

    What needs improvement?

    Advanced File Transfer (AFT) has limitations that cause us to use a bit more licensing than we feel is appropriate.

    For how long have I used the solution?

    Almost 13 years.

    What was my experience with deployment of the solution?

    No

    What do I think about the stability of the solution?

    Not usually.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Customer Service:

    9/10 - Everything is typically great with customer service.

    Technical Support:

    8/10 - After getting through the basics with lower level support, we tend to get problems resolved after proving our issue is "real" and we get put in contact with a technical SME.

    Which solution did I use previously and why did I switch?

    We've used other stand-alone products that have their own scheduler while we've owned Control-M but have migrated away from that model to give ourselves the best visibility to the enterprise environment. We've broken down the silo and migrated all scheduling into Control-M.

    How was the initial setup?

    We've been using the product for quite a long time, so reviewing initial setup wouldn't be applicable to current times. I feel the setup of v9 is quite straightforward.

    What about the implementation team?

    In-house.

    What's my experience with pricing, setup cost, and licensing?

    BMC does NOT have a great licensing model from my perspective.

    Which other solutions did I evaluate?

    We've evaluated many other products along the way... Just about every other major competitor in the market.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user687186 - PeerSpot reviewer
    Technical Support at a tech services company with 10,001+ employees
    MSP
    The administration part is much more valuable than any other feature. In our environment due to the huge amount of data, it is a little slow.
    Pros and Cons
    • "I think the administration part is much more valuable than any other feature."
    • "We did encounter a few scalability issues. Sometimes, there are too many jobs in our environment on different servers, but that’s not the tool issue, we can simply increase the FS size. However, that requires bank cost; hence the scalability issue."

    What is most valuable?

    I think the administration part is much more valuable than any other feature. I don’t really remember the commands though, but working on the server is better than the GUI.

    How has it helped my organization?

    The project that I am working on is a banking project and a valuable customer to my organization; we get high revenue from it, hence the environment is very critical.

    What needs improvement?

    BMC keeps on improving this solution; there are many levels of improvement, customers can actually try the free trial version and provide feedback accordingly.

    For how long have I used the solution?

    I have been using Control-M for the past four and a half years.

    What do I think about the stability of the solution?

    The product is stable, but in our environment, due to the huge amount of data, the product is a little slow.

    What do I think about the scalability of the solution?

    We did encounter a few scalability issues. Sometimes, there are too many jobs in our environment on different servers, but that’s not the tool issue, we can simply increase the FS size. However, that requires bank cost; hence the scalability issue.

    How are customer service and technical support?

    The technical support is good, I would rate it a three out of five.

    Which solution did I use previously and why did I switch?

    Previously, I have used network and server monitoring for one and a half years; it was migrating to a different tool so I switched.

    How was the initial setup?

    The setup was straightforward, i.e, in terms of CA NSM.

    What other advice do I have?

    It’s a good, easy to use, and automated product. It is already used in every organization.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Technical Consultant at a financial services firm with 10,001+ employees
    Vendor
    After upgrading to version 7, application team benefited with the new features and very to easy manage their application jobs.
    Pros and Cons
    • "Self Service, BIM features are most valuable. As no need to login to EM client and check the job status."
    • "But for some issues, BMC will suggest to upgrade to new version which will not be feasible to standards of the organisation. Hence some work around should be shown to run the business until new version was upgraded."

    What is most valuable?

    Self Service, BIM features are most valuable. As no need to login to EM client and check the job status. From any where we can login to self service poral and validate the process status. Different Control modules.

    How has it helped my organization?

    5 years back, our organisation runs Control-M 6.2. After upgrading to ver 7, application team benefited with the new features and very to easy manage their application jobs. Productivity has increased, introduced Job naming standards, stream line the application based on the priority.. etc...,

    What needs improvement?

    All is well in Control-M tool . Thank you for new enhancements of tool . But for some issues, BMC will suggest to upgrade to new version which will not be feasible to standards of the organisation. Hence some work around should be shown to run the business until new version was upgraded.

    For how long have I used the solution?

    I am working on Control-M tool from past 10 years in different organisations.

    What was my experience with deployment of the solution?

    No, its very pretty simple to deployment and configure all the components.

    What do I think about the stability of the solution?

    No issues with stability. Its easy to switch PROD to DR and vise versa, if there are any issues.

    What do I think about the scalability of the solution?

    No

    How are customer service and technical support?

    Customer Service:

    10 out of 9.

    Technical Support:

    10 out of 0

    Which solution did I use previously and why did I switch?

    N/A

    How was the initial setup?

    It's straightforward to use Control-M compare to other tools. Easy to migrate from other tools to Control-M.

    What about the implementation team?

    Up-gradation from ver 6.2 to ver 7 was done in-house.

    What was our ROI?

    As technical personal. I am not able to answer this question.

    What's my experience with pricing, setup cost, and licensing?

    Compare to other tools Pricing and licensing was more. It should be decrease.

    Which other solutions did I evaluate?

    In my previous organisation, I have refer Control-M for batch process. But due to pricing client has not agrees and then client has decided to go with Active Batch tool.

    What other advice do I have?

    No.. Happy to work on Control-M and looking to upgrade current version Control-M ver 7 to 9. One suggestion after a stable version released there should be gap of 2 year of support.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Technologist at a energy/utilities company with 5,001-10,000 employees
    Vendor
    The user interface is very easy to navigate. The batch team is now able to run an average of 1,500 jobs per day .

    What is most valuable?

    The user interface is very easy to navigate.

    How has it helped my organization?

    The batch team is now able to run an average of 1,500 jobs per day with incidents automatically created and routed to the correct team if a job fails or has an error.

    What needs improvement?

    The process to apply patches and upgrades is cumbersome. It feels like there could be a simpler or more streamlined way to apply patches.

    For how long have I used the solution?

    We have been using Control-M for almost a year.

    What was my experience with deployment of the solution?

    The deployment went smoothly.

    What do I think about the stability of the solution?

    We are having issues with failover working correctly but we are working with BMC Support.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Customer Service:

    Customer service tries to be helpful. They tend to shy away from many tasks that BMC feels falls into "Customizations". Anything that differs from the OOB is hard to get help with.

    Technical Support:

    Most of the technicians seem to be highly capable.

    Which solution did I use previously and why did I switch?

    The previous solution was no longer supported.

    What about the implementation team?

    We used BMC for the implementation.

    What was our ROI?

    ROI is unclear at this time as the software has been in use less than a year.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user682857 - PeerSpot reviewer
    Control-M Workload Admin at a financial services firm with 5,001-10,000 employees
    Vendor
    Product is intuitive, you can start working with it and figure out the basics pretty quickly.

    What is most valuable?

    Product is intuitive, you can start working with it and figure out the basics pretty quickly. The built in modules (examples: File Transfer, Database, File Watcher etc.) help eliminate custom built scripts which accomplish the same thing.

    How has it helped my organization?

    One big example I can think of is the availability of the Self Service plug-in. The non scheduling IT users or business users will actually be able to have insight into their automated job flows which is a feature that we never had before.

    What needs improvement?

    Quicker adoption of the newest versions of the product by all would help work out the bugs sooner.

    For how long have I used the solution?

    4 and a half years.

    What do I think about the stability of the solution?

    I have not encountered any stability issues.

    What do I think about the scalability of the solution?

    Mostly on our end, as we grow learning how to properly increase resources of the distributed servers and spread out the workload.

    How are customer service and technical support?

    Customer Service:

    I've been happy not only with the customer service overall but also the speed with which I am contacted after submitting a case.

    Technical Support:

    The level of technical support for Control-M continues to meet my needs.

    Which solution did I use previously and why did I switch?

    CA Workload Scheduler, archaic, not intuitive, lack of features.

    What about the implementation team?

    In house.

    What's my experience with pricing, setup cost, and licensing?

    Price is based on how many jobs come into the scheduler each day (not executions) across all your different environments.

    Which other solutions did I evaluate?

    This evaluation was done a year or two before I started working with the product.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Produktionssteuerung at a wellness & fitness company with 10,001+ employees
    Real User
    Some of the valuable features are job scheduling, self-service, and workload archiving.

    What is most valuable?

    • Job scheduling in general
    • Self-service
    • Workload archiving

    How has it helped my organization?

    We rely on Control-M in our production environment. The automated notification in a case of an error has helped us a lot in reducing downtime and erasing errors.

    What needs improvement?

    Support for Z/OS output.

    For how long have I used the solution?

    The company has used Control-M since the late 90s.

    What was my experience with deployment of the solution?

    I did not encounter any issues with deployment.

    What do I think about the stability of the solution?

    The GUI had some problems in the early stages, but those seemed to have been solved.

    What do I think about the scalability of the solution?

    I did not encounter any issues with scalability.

    How are customer service and technical support?

    Customer Service:

    I would give customer service a rating of 8/10. They are very good.

    Technical Support:

    I would give technical support a rating of 8/10. They are very good.

    Which solution did I use previously and why did I switch?

    We did not use a previous solution.

    How was the initial setup?

    The setup was straightforward.

    What about the implementation team?

    We implemented via a vendor team and in-house. The vendor teams we had were excellent.

    What's my experience with pricing, setup cost, and licensing?

    Ask for packages and bundles, so you might get more plugins for one price.

    Which other solutions did I evaluate?

    We did not evaluate any other options.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user676545 - PeerSpot reviewer
    User at a comms service provider with 10,001+ employees
    Vendor
    It is easy to use and most of the add-on features are available.

    What is most valuable?

    The entire suite of Control-M is valuable.

    How has it helped my organization?

    It is easy to use and most of the add-on features are available.

    What needs improvement?

    In a big environment, there is the need is to have easy access to the client.

    For how long have I used the solution?

    I have been using Control-M for many years.

    What was my experience with deployment of the solution?

    I have no particular issue to report.

    What do I think about the stability of the solution?

    I have no particular issue to report.

    What do I think about the scalability of the solution?

    I have no particular issue to report.

    How are customer service and technical support?

    Customer Service:

    Customer service is excellent.

    Technical Support:

    Technical support is excellent.

    Which solution did I use previously and why did I switch?

    We were using a different solution. We switched for less cost and for more benefits.

    How was the initial setup?

    It is easy to set up and has clear information and support.

    What about the implementation team?

    The implementation was done by an internal team.

    What's my experience with pricing, setup cost, and licensing?

    It isn't related to my function and I do not have any specific details.

    Which other solutions did I evaluate?

    We evaluated other options, but now we are consolidating all environments to only use Control-M.

    What other advice do I have?

    From my experience with the last version, you are able to manage everything. The conversion tool can offer an easy way to migrate jobs from another tool.


    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Technical Support at a tech vendor with 10,001+ employees
    Real User
    Versioning allows for a restoration when an error is found.
    Pros and Cons
    • "Promotions between environments, as well as local, mass update, versioning, and self-service."
    • "It can definitely expand promotions, so that a single job can be moved. Currently you can only promote a job by promoting the entire table."

    What is most valuable?

    Promotions between environments, as well as local, mass update, versioning, and self-service.

    How has it helped my organization?

    It is much easier to move and copy schedules. Versioning allows for quick restoration when an error is found.

    What needs improvement?

    It can definitely expand promotions, so that a single job can be moved. Currently you can only promote a job by promoting the entire table. In our environment we have very similar jobs in a flow but some are different so if i want to move just one of those jobs to all the other Control-M servers i would not be able to because it would overlay the entire folder. I want to be able to copy/move just a single job to prevent the overlay.

    For how long have I used the solution?

    I have been using Control-M for 18 years.

    What was my experience with deployment of the solution?

    I have not had any issues with deployment in any of the versions.

    What do I think about the stability of the solution?

    I can honestly say, I only had a stability issue once. Other than that one time, Control-M has been a very stable application.

    What do I think about the scalability of the solution?

    No scalability issues at all. When we grew, we upgraded the server and it was back to business as usual.

    How are customer service and technical support?

    Customer Service:

    I would give customer service a rating of 8/10.

    Technical Support:

    I would give technical support a rating of 8/10.

    Which solution did I use previously and why did I switch?

    We used another solution. Our company was looking to standardize across the enterprise.

    How was the initial setup?

    The setup was straightforward.

    What about the implementation team?

    We had a single contractor and our in-house team. She was very knowledgeable of the product.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user675912 - PeerSpot reviewer
    Operations Specialist at a hospitality company with 1,001-5,000 employees
    Vendor
    Scheduling has changed from basic to more complex.

    What is most valuable?

    The GUI for operators.

    How has it helped my organization?

    Scheduling has changed from basic to more complex as our developers get acquainted with the ability and flexibility of the product.

    What needs improvement?

    Report builder is cumbersome. Not all interfaces work out-of-the-box and there are a lot of adjustments to the product and configurations after installation.

    For how long have I used the solution?

    We have used this solution for three years.

    What was my experience with deployment of the solution?

    Connectivity to agents is a constant challenge due to security and Firewalls.

    What do I think about the stability of the solution?

    There were no stability issues.

    What do I think about the scalability of the solution?

    There were no scalability issues.

    How are customer service and technical support?

    Customer Service:

    Customer support is good. The support site, searching, and accessing knowledge modules, and accessing product downloads is very slow.

    Technical Support:

    Technical support is excellent.

    Which solution did I use previously and why did I switch?

    We were a manual shop, where operators ran selected routines through menus.

    How was the initial setup?

    We had do perform several install configurations until we finally achieved the stability we required.

    What about the implementation team?

    We work with a vendor group and they were very good. The BMC support contributions for design were flawed and we had to make several adjustments.

    What was our ROI?

    I am not sure.

    What's my experience with pricing, setup cost, and licensing?

    There are various methods available for licensing, and we use the task/day load process.

    Which other solutions did I evaluate?

    We evaluated Compugen, CA, and Cisco.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Business Service Management Architect at a tech consulting company with 1,001-5,000 employees
    Consultant
    Offers high availability through software, supported by an Oracle RAC with ASM.

    What is most valuable?

    High availability through software, supported by an Oracle RAC with ASM, is a valuable feature. In operation, it is fantastic.

    How has it helped my organization?

    My clients are happy; the comment that gets repeated is, "Control-M is a very stable tool".

    What needs improvement?

    The web console consumes resources to my "high" point of view. Thinking about a totally web management environment is an opportunity for improvement.

    For how long have I used the solution?

    • Operator = 2 years
    • Scheduling = 3 years
    • Administrator = 3 years

    What was my experience with deployment of the solution?

    Implementation was easy and quick.

    What do I think about the stability of the solution?

    We have not encountered any stability issues. BMC Control-M is very stable in any version.

    What do I think about the scalability of the solution?

    BMC Control-M is an easy-to-run, scalable, robust platform or architecture tool.

    How are customer service and technical support?

    Customer Service:

    Customer service is the best.

    Technical Support:

    Technical support is the best.

    Which solution did I use previously and why did I switch?

    Previously, I had version 8, and I migrated to version 9 because of its high availability functionality.

    How was the initial setup?

    You cannot be an airplane pilot without education; with the right education and training, the solution does what it has to do and makes it fantastic.

    What about the implementation team?

    Providers implemented it; they were excellent.

    What was our ROI?

    I cannot mention ROI.

    What's my experience with pricing, setup cost, and licensing?

    A good product always has a cost. I think the cost supports the efficiency of the product.

    Which other solutions did I evaluate?

    Before choosing this product, we did not evaluate other options.

    What other advice do I have?

    Is a very good option for the WLA tasks within a company. There is a lot of information on the internet for it. Analyze the costs vs the benefits and if you have the option to invest in a solution that gives you automation of almost everything in IT, acquire it. You will not regret it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user540414 - PeerSpot reviewer
    Master Scheduler at a tech company with 10,001+ employees
    Real User
    Most of the batch processing is now centralized into a single scheduling platform.

    What is most valuable?

    There are no specific features that I could say are more valuable than others. The whole product is valuable to us.

    How has it helped my organization?

    • Ninety percent or more of the batch processing is now centralized into a single scheduling platform. This helps the support teams so that they only need to go to one group for scheduling and monitoring the batch processing
    • The operations support staff only has one platform where they can monitor almost all of our batch processing.

    What needs improvement?

    There aren’t any improvements that I’ve come across with the most recent release. If I had to note one improvement, it would be that jobs already in the system for a given day could be updated en masse. This could be the same on the database where the job definitions reside.

    For how long have I used the solution?

    I have used the product for sixteen years.

    What do I think about the stability of the solution?

    I did not encounter any stability issues.

    What do I think about the scalability of the solution?

    I did not encounter any scalability issues.

    How are customer service and technical support?

    The level of support from BMC has been very good.

    Which solution did I use previously and why did I switch?

    We already evaluated CA’s offering at the time because we were already using CA-7 on the mainframe.

    How was the initial setup?

    Other than creating the jobs in Control-M once it was set up, I was not involved.

    What's my experience with pricing, setup cost, and licensing?

    It is task based pricing. It is based on the number of jobs brought into the system daily and any that remain in the system from prior days.

    For example, if you have 2000 new jobs that come in in for a new day, and you still have 500 left from previous days, you will need to have 2500 task licenses to cover them. This is the case, even if those 500 jobs are daily jobs that came in during the prior day and have not yet been completed.

    What other advice do I have?

    We use BMC’s Control-M software for our open systems and SAP batch processing. We will be looking at converting the batch we are running via the solution to the same.

    I’ve never used the mainframe version of Control-M before, so I don’t have any opinions about it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user505659 - PeerSpot reviewer
    Sr System Analyst at a financial services firm with 1,001-5,000 employees
    Vendor
    Use of AFT, DB and other modules has reduced human error.

    What is most valuable?

    • AFT
    • SAP
    • DB

    How has it helped my organization?

    We use AFT, DB and other modules extensively. They have reduced a lot of human error and achieved our SLAs.

    What needs improvement?

    In each module, one or more improvements need to be made. However, that is out of scope for this review. In a sense, if anything cannot be done in batch mode, it requires online processing with middleware.

    For how long have I used the solution?

    I have used it for nine years.

    What do I think about the stability of the solution?

    I have not encountered any stability issues. Control-M is a bulletproof product and very stable.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues. It is a very scalable product.

    How are customer service and technical support?

    Technical support is 8/10. However, a lot of techies use the online forum. If you are knowledgeable, you can solve issues yourself; otherwise it’ll go to level 3 support, which makes tech support a middleman.

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution.

    How was the initial setup?

    I have seen initial setups that are both straightforward and complex.

    What's my experience with pricing, setup cost, and licensing?

    Licensing is little complex.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user505689 - PeerSpot reviewer
    Technical Lead at a tech services company with 10,001+ employees
    MSP
    Plugins (Control Modules) are available for almost all of the widely used applications.

    What is most valuable?

    The GUI is very user friendly and also plugins (Control Modules) are available for almost all of the widely used applications.

    How has it helped my organization?

    It helped to automates batches in the best possible way.

    What needs improvement?

    They could improve the reporting.

    For how long have I used the solution?

    I have been using it for 10 years.

    What do I think about the stability of the solution?

    I have not encountered any stability issues.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues.

    How are customer service and technical support?

    Technical support is very good.

    Which solution did I use previously and why did I switch?

    I previously used another solution, but switched due to its limited functionality.

    How was the initial setup?

    Initial setup was easy to understand.

    Which other solutions did I evaluate?

    Before choosing this product, we also evaluated Autosys.

    What other advice do I have?

    The tool has many features; make sure you make use of most of them.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    IT Consultant at a tech consulting company with 1,001-5,000 employees
    Consultant
    Facilitates process automation.

    What is most valuable?

    Integration with different modules such as:
    Web Service -WS
    Advanced File Transfer - AFT

    How has it helped my organization?

    We use the Control-M modules to reduce the development time of the automations, using the modules.

    Web Service -WS (We use to integrate with ODI e SOA)

    Advansed File Transfer - AFT (We did an integration between several servers with a safe delivery)

    What needs improvement?

    I would like to see improvement in the integration of modules. As I worked with the modules, I saw the need for better integration several times.

    In the case of a Web Service (WS) module, it could have more facilities with the integration of SOA services when an asynchronous service is invoked. When used for this purpose, it generates a number of unnecessary alerts to the operator dashboard.

    For how long have I used the solution?

    We have been using this solution for five years.

    What was my experience with deployment of the solution?

    I did not find it.

    What do I think about the stability of the solution?

    Most stability problems are network connected, i.e., communication goes down with servers where you have a client.

    What do I think about the scalability of the solution?

    I did not encounter any issues with scalability.

    How are customer service and technical support?

    Customer Service:

    Very good.

    Technical Support:

    Technical support is very good.

    Which solution did I use previously and why did I switch?

    I thought of using a different solution, but this solution is as simple as other alternatives.

    How was the initial setup?

    Yes, I did. We change because of the integration facilities other market tools and to ensure a safe delivery of the company's files.

    What about the implementation team?

    It was done through a vendor team with the support of the internal team.

    What was our ROI?

    Confidential.


    What's my experience with pricing, setup cost, and licensing?

    This is quite specific. It will depend on the number of processes that you need to automate.

    Which other solutions did I evaluate?

    Yes we evaluated.

    CA Workload Automation AE(AutoSys)

    IBM Tivoli System Automation

    What other advice do I have?

    Improve the disclosure of the modules for the clients and show the cases of success.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user540252 - PeerSpot reviewer
    App Support Sr. Analyst at a financial services firm with 1,001-5,000 employees
    Vendor
    Provides visual linking of jobs, and shows when there is no link to other jobs.

    What is most valuable?

    Linking of jobs (visual, which other products don't have): It will give you a whole picture as to how other jobs are linked to each other (or if there's no link to other jobs).

    How has it helped my organization?

    The product was already in use when I was started working in the company.

    What needs improvement?

    There was an upgrade to the project, before it was moved to BMC. It could have been better if there was a demo on how / on the changes.

    For how long have I used the solution?

    I used it for around six months. I was using it around the middle of 2015.

    What do I think about the stability of the solution?

    There were no stability issues as such. There were only issues in the appearance, after the upgrade.

    What do I think about the scalability of the solution?

    I did not experience any scalability issues.

    How are customer service and technical support?

    I didn't really call for help on the production with the technical support.

    Which solution did I use previously and why did I switch?

    I've used other products but BMC Control-M is far better than the others.

    How was the initial setup?

    Other teams are in charge of the installation process.

    What other advice do I have?

    Nothing to worry, as the product works well.

    It is a good product compared to the other products in the market.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user538239 - PeerSpot reviewer
    Senior IT Specialist at a financial services firm with 1,001-5,000 employees
    Vendor
    The central scheduler tool provides automation of cross platform and batch processing. It has agents for iSeries, z/OS and UNISYS 2000.

    What is most valuable?

    • User friendly interface
    • Self-service portal
    • Support for AS400 and mainframes
    • many more.

    Not all central scheduler tools have agents for iSeries, z/OS and UNISYS 2000. These are valuable features because I don't have to use many tools and I have one central tool for all platforms.

    How has it helped my organization?

    Reduces cost, failure, and human error.

    What needs improvement?

    I would like to see a decrease is the licensing price.

    For how long have I used the solution?

    We have been using this for eight years. (Versions 6.4, 7, and 8.)

    What do I think about the stability of the solution?

    I did not encounter any issues with stability.

    What do I think about the scalability of the solution?

    I did not encounter any issues with scalability

    How are customer service and technical support?

    Technical support has a very weak first line of support, but a very good developer team in Israel.

    Which solution did I use previously and why did I switch?

    I didn’t use a previous solution, but I saw and compared it with OpsWise, TWS and AutoSys.

    It's like comparing iPhones (Control-M) with other phones (OpsWise, TWS and AutoSys).

    Control-M has the best and most user friendly interface. It's very easy to use when you are just beginning your journey with central schedulers.

    There are many features like modules for VMware, Hadoop, BladeLogic, databases, PeopleSoft, SAP and many more.

    How was the initial setup?

    The installation was quite simple. There was very good documentation.

    What's my experience with pricing, setup cost, and licensing?

    The licensing is quite expensive.

    Which other solutions did I evaluate?

    We evaluated OpsWise, TWS, and AutoSys.

    What other advice do I have?

    Make sure you plan well when you begin automating jobs in Control-M.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user515760 - PeerSpot reviewer
    Control-M Developer at a retailer with 1,001-5,000 employees
    Vendor
    Cross-platform support means your batch is managed by a single tool, allowing you to monitor your entire flow.

    What is most valuable?

    Control-M has a huge number of features and utilities that assist users in monitoring their schedules, and developers to build schedules that interface with many technologies. Here are some that stand out:

    • Cross-platform support. A Linux job can be dependent on a Windows job, which can be dependent on many other flavours of hardware/software. Your batch is therefore managed by a single tool, allowing you to monitor your entire flow.
    • Great GUI. Easy to navigate. Customisable. Status at a glance.
    • BIM (Batch Impact Manager). Proactively monitors a batch flow, against a pre-defined OLA/SLA and alerts as soon as an exception occurs that might threaten the target.
    • Automated error handling. Depending on the exit status of a process, automated actions can be defined that might circumvent the need to callout.
    • Forecast utility. Particularly useful after making changes to a batch flow, to see what impact those changes will have.
    • Reporting utility. Generate reports for the business to track batch performance, usage, and so on.
    • Mobile App. Business users can track the progress of their own batch flow, on the go.
    • Control Modules. These allow you to define jobs that interface with databases, SFTP, SAP, and so on, directly, via secure connection profiles.
    • Too many great features to list!

    How has it helped my organization?

    Previous scheduling solutions were platform specific, so when the overnight batch processes crossed between technologies, manual intervention was required. This was time costly and meant that it was not possible to get an overall picture of the flow/progress.

    What needs improvement?

    The ability to work offline would be an improvement. It is sometimes inconvenient that you cannot load and work on a schedule – unless you are connected to a Control-M Server. For example, when you are away from the office or on a train…

    When you launch the application, the first thing that you need to do is 'log in' to a valid Control-M server. It would be nice if there was an 'offline' mode that would enable you to launch the application and then work on a batch schedule that can be 'checked in' to the appropriate server when you are next connected. This would enable users to be productive in environments where there is not a reliable network connection.


    For how long have I used the solution?

    I have been working with Control-M for 20 years, using many versions; three years with version 8.

    What was my experience with deployment of the solution?

    No.

    What do I think about the stability of the solution?

    I have not encountered any stability issues.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues.

    How are customer service and technical support?

    Technical support is sufficient. BMC have a group of specialists in Tel Aviv who will advise on the best solution to any issue. It can be a little painful, trying to send huge log files to the vendor, but they are very helpful.

    Which solution did I use previously and why did I switch?

    I have had limited experience with Windows Task Scheduler, Cron and Autosys. These are very basic scheduling tools that do not offer anywhere near the functionality of Control-M.

    How was the initial setup?

    Out of the box, most clients will be fine installing Control-M with all default options. You have a choice of the packaged PostgreSQL database solution, or you can opt to use MS SQL It is therefore a relatively simple setup.

    What's my experience with pricing, setup cost, and licensing?

    Control-M is expensive, but you get what you pay for. Talk to your account manager and discuss licensing options.

    Which other solutions did I evaluate?

    Before choosing this product, I did not evaluate other options.

    What other advice do I have?

    Do it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Senior Consultant at a tech services company with 1,001-5,000 employees
    Consultant
    The Forecast and BIM features show deadlines and alert us of schedule overruns.

    What is most valuable?

    Control-M has a huge number of features, including:

    • Cross-platform support
    • Integration with applications such as Oracle, SAP, FTP, Hadoop, JMS, and many others.
    • A GUI with various filter options that allows you to manage jobs from one screen.
    • Add-ons such as BIM, Reporting Facility, and Forecast.
    • Automated error handling allows you to define actions to be taken depending on the exit status of a job.
    • Web-based and mobile applications allow you to manage Control-M from anywhere.

    How has it helped my organization?

    Before implementing Control-M, SAP or FTP related jobs were triggered using scripts. With Control-M, these jobs can be triggered using modules already integrated into Control-M, reducing team effort.

    Also, Forecast and BIM give us a clear picture of batch job deadlines and alerts us of schedule overruns.

    What needs improvement?

    The cost of Control-M is a major factor. It is difficult for small-scale organizations to use Control-M as a solution.

    For how long have I used the solution?

    I have been using Control-M for 10+ years and have no issues to date.

    What do I think about the stability of the solution?

    We have not encountered any stability issues. Control-M provides a highly stable environment. Fix packs are released regularly and immediately upon discovering bugs.

    What do I think about the scalability of the solution?

    We did not encounter any scalability issues. Control-M can handle multiple servers, multiple cross-platform agents, and a large number of jobs easily.

    How are customer service and technical support?

    BMC technical support is great. I rate it 10 out of 10. We have received immediate help with issues.

    Which solution did I use previously and why did I switch?

    Previously, job scheduling was done internally using a SAP scheduler, Windows Task Scheduler, and cron. However, they all had limitations and we needed a single interface to handle different types of scheduling.

    How was the initial setup?

    Initial setup and installation of Control-M does have challenges, but BMC has good technical support. Related documentation is also available online. Once you are familiar with these, setup becomes straightforward.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is somewhat on high side. But it’s recommended for bigger organizations.

    Which other solutions did I evaluate?

    We evaluated AutoSys and IBM Tivoli Workload Scheduler, but they didn’t offer anything close to the functionality that Control-M offers.

    What other advice do I have?

    If you need a one-stop solution for all your automation needs, Control-M is your answer.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Middleware Analyst at a financial services firm with 1,001-5,000 employees
    Real User
    Being able to view a history of jobs or tasks that have run helps with troubleshooting.

    What is most valuable?

    • The ability to view a history of jobs\tasks that have run: This makes troubleshooting a breeze.
    • The ability to proactively forecast the runtime of a workflow: Managing SLA expectations and proactively generate alerts when the SLA won’t be met.
    • Having a flow diagram of all workflows and the relationship between jobs\tasks: This is a visual representation of the entire workflow estate, which is updated in real time.
    • Control modules: These are add-ons that further integrate Control-M with other third-party products, eliminating the need to write any custom code. E.g., Control-M For File Transfers makes it effortless to SFTP files externally or within the organization.
    • Mass update: This feature allows for multiple fields of job definitions to be updated based on certain search criteria, with a very user-friendly interface.

    How has it helped my organization?

    It has given the organization visibility into how various applications relate to and depend on one another. It has reduced scripting and coding time down to almost zero with the out-of-the-box plugins.

    What needs improvement?

    There are many areas that have room for improvement in V7:

    • Specific to Control-M for Files Transfer: Have a broader list or custom pre & post commands when running a file transfer.
    • Customizable HTML shout emails, for a better user experience.
    • Out-of-the-box New Day Process per table\application (This can be done with a custom user daily but requires a job to run at the specified “New Day Time”).
    • Include some sort of label object (similar to a job, but only performs shouts and doesn’t have a cost), so you can categorize work flows.

    Control-M V9 improves on most, if not all, of the pain points in V7.

    For how long have I used the solution?

    In my professional career, I’ve been using Control-M for 12 years.

    What do I think about the stability of the solution?

    No issues experienced with stability at all.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues. The way the product is tiered makes it easily scalable.

    How are customer service and technical support?

    I find the level of technical support (Blue Turtle Technologies) to be exceptional. Whether it is a small query or a large problem, you will always get a timeous response and often one of the support staff members will be present on-site.

    Which solution did I use previously and why did I switch?

    Control-M was here when I started at this organization, so I’m not sure if a different solution was previously used.

    How was the initial setup?

    The initial setup was fairly simple. Once all the servers and DBs were set up, the installation of Control-M Enterprise Manager, Control-M Servers and Control-M Agents was painless.

    What's my experience with pricing, setup cost, and licensing?

    Task-based licensing (number of active jobs) can get very expensive. Bundle multiple functions within a batch\script file.

    Which other solutions did I evaluate?

    I’ve tried and POCed many other workload automation\batch scheduling tools out there; none of them come close to functionality and ease-of-use as Control-M.

    What other advice do I have?

    Decide on bulletproof naming standards\site standards. This will make implementation and promotion of workflows incredibly easy.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    StorageAdmin835 - PeerSpot reviewer
    Production Support Manager at a financial services firm with 1,001-5,000 employees
    Real User
    It generates reports for all batch processes. Setup was easy.

    What is most valuable?

    Job processing and flows are great. Report functionality on all batch processes using Crystal Reports is excellent. The escalation process on jobs is awesome and that goes for the various modules and their functionality.

    How has it helped my organization?

    We have minimum downtime now. We have a bigger online window for our users to work. We now have a central dashboard to monitor the entire companies processes that is running.

    What needs improvement?

    V9 has now come out with some new features; it has just been launched, so I will have to review and see what's covered in the new release.

    For how long have I used the solution?

    I have been using it for four years.

    What was my experience with deployment of the solution?

    The support from the vendor is superb.

    What do I think about the stability of the solution?

    I have not encountered any stability issues. We run on a Unix platform, so no issues. On Windows, we had issues using MySQL instead of Postgres as recommended by the vendor.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues.

    How are customer service and technical support?

    Customer Service:

    We receive excellent support from our service provider.

    Technical Support:

    Technical support is excellent.

    Which solution did I use previously and why did I switch?

    We previously used the IBM TWS solution. Control-M has much more functionality.

    How was the initial setup?

    Setup was easy and there is a migration tool available for most platforms.

    What's my experience with pricing, setup cost, and licensing?

    Pricing would be best to take the full suite and go with CPU licencing instead of TAS licencing.

    Which other solutions did I evaluate?

    Before choosing this product, we only evaluated Control-M.

    What other advice do I have?

    It is the best in the market.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user512913 - PeerSpot reviewer
    Consultant at a tech services company with 10,001+ employees
    MSP
    It acts as the mediator between the applications and the servers.

    What is most valuable?

    • AFT
    • Job scheduling with various platforms
    • Blending options for module compatibility

    Although I work with various modules for Control-M, i.e., SAP, Informatica, DB, OS, and Windows. We can't do AFT with either Windows scheduler nor with Linux cron jobs. Control-M is the center for all of the applications, where it acts as the mediator between the application and the servers. Not only is it secure, but there are various major applications we can work on.

    How has it helped my organization?

    All tasks related to Windows scheduler and Unix (linux) cron jobs are converted with BMC Control-M scheduling.

    What needs improvement?

    Version compatibility is one of the very few areas with room for improvement, but it is a big issue with minimum support. When we need to upgrade the product, we have to follow the exact Control-M prerequisites.

    For plenty of applications, there are limits. Control-M uses options for configuring items such as the remote host for servers in the DMZ.

    For how long have I used the solution?

    I have used it for 4+ years.

    What do I think about the stability of the solution?

    I have not encountered any stability issues.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues.

    How are customer service and technical support?

    Currently technical support is awesome, 100%.

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution, such as Autosys and IBM Tivoli.

    How was the initial setup?

    Initial setup is easy to understand for any end user who does not have any prior knowledge of the product.

    What's my experience with pricing, setup cost, and licensing?

    Pricing and licensing depends on the infrastructure and the jobs they can purchase.

    Which other solutions did I evaluate?

    Before choosing this product, I did not evaluate other options.

    What other advice do I have?

    It is an awesome product in the automation area, very robust and user friendly.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Vineeta Jayasimhan - PeerSpot reviewer
    Systems Engineer - Senior Control M Admin at a tech services company with 10,001+ employees
    Real User
    Efficient, effective and easy to use, some of the qualities that makes Control-M that much more desirable

    What is most valuable?

    The features most valuable differ from client to client. One of our clients used Control-M to execute multiple scripts in distributed systems and mainframe environments, which in turn ensured proper functioning of equipment, updating data, BI report, etc. over their multiple stores and distribution centre. Another client I worked with required mainly files to be transferred to third parties/vendors/internal businesses.

    In all cases, Control-M was able to deliver it flawlessly, and also with add-on security features such as SSH connections and PGP encryption.

    How has it helped my organization?

    Control-M helped automate workloads, which would have taken hours and hours of effort and resources. The tool increased the quality and efficiency of work performed with as minimum manual effort as possible. It also reduced cost to the company by ensuring timely/effective/error-free delivery of tasks.

    What needs improvement?

    Control-M as a tool has provided a really stable and effective platform to automate workloads. However, sometimes we do have to use different job types to achieve one task. For this scenario a welcome addition would be an application integrator tool that is part of the Control-M product and can be used to combine multiple/variety of job types into one, allowing us to achieve the same result in one job.

    Now, since this tool is something the users would have to define on their own, the pre-packaged or existing functionalities wouldn’t recognise the new template we would have designed, if you work on mass-updating a folder. So we end up having to individually pick out the AI jobs and update it. Understandably, as multiple users will have multiples ways of working with the tool, it would be difficult to pre-code something into the Control-M tool without knowing what will be developed by, say, a random coder in a different part of the world with a different business requirement.

    Another aspect that always bothered me, as an administrator, was the Old bug out-New bug in conundrum regarding compatibility of the tool when a new version/FixPack was installed. We would have to then install patches to ensure compatibility. Some of the Control-M modules would need their own patches on EM side/server side, etc.

    For how long have I used the solution?

    I have used it for over eight years now.

    What do I think about the stability of the solution?

    I have not encountered any stability issues. Control-M, as a tool, has been pretty stable. We did come across some compatibility or connectivity issues at times, which usually were resolved really quickly, as BMC’s wonderful tech team would have released a patch beforehand.

    What do I think about the scalability of the solution?

    We did initially face some confusion with the GUI servers. What happens is, when you log in to the tool, it automatically picks up the last used GUI server and most of the users, who aren't schedulers or administrators, wouldn't have bothered to check that field or change it. So with more users logging in at the same time, we would have a huge load on the servers and the tool would hang or disconnect or wouldn't connect. We were able to fix it when we created multiple GUI servers to share the load, and some education for the users. :)

    I remember another instance during my initial experience with Control-M. There used to be a delay with the NDP (New Day Procedure) as the number of jobs were really high, and it took around 45 minutes to 1.5 hours some days. I haven't seen this issue again, though, and since I didn't get to work in-depth with Control-M back then, I am not sure if that was in fact the tool or our servers having hung processes.

    Another instance was when we accidentally had more jobs running at the same time (around 200K Control-M jobs) than what our servers could handle; it all came crashing down. I think it could have been something our servers weren't built to handle, as I did hear of some stories where the company ran 500K jobs at the same time (can't vouch for that story, or how it went for them though).

    But these were mostly situational issues, and we were able to learn from it and quickly resolve it, find workarounds/solutions or better server management. So, when we built any new environment, we took all of these into account.

    How are customer service and technical support?

    Technical support is excellent. They have a great support team. Also their AMIGO program is great, where you can engage BMC support for migration of your Control-M versions, if you need BMC expertise handy, and they do go through the complete process from start to finish, which is great.

    Which solution did I use previously and why did I switch?

    I hadn't had a chance to work with any other solutions.

    How was the initial setup?

    The initial setup is pretty straightforward, with all the necessary details mentioned in their well-written guides. They have guides for utilities, parameters, installation, administration, etc., which makes it easier to adapt for anyone who is new to the tool (of course, prior understanding of OS/DBs/networks/etc. is expected for you to understand it. ;) )

    What's my experience with pricing, setup cost, and licensing?

    Control-M does come with a lot of features, but with those features comes the hefty price tag. :) It is reasonable comparatively to some tools that may only do, say, one type of the multiple tasks available in Control-M.

    Which other solutions did I evaluate?

    Most of the places I worked already had the solution in place, hence I cannot comment on this.

    What other advice do I have?

    It is a great product and it will be worth it, if you plan to utilize it to its full potential and on a larger scale.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Control-M Analyst at a tech services company with 1,001-5,000 employees
    Consultant
    It supports a range of job types and integrates with other products such as Hadoop and SAS.

    What is most valuable?

    The GUI interface is exceptional, beating any of the competitors’ products I have used. Also, the range of job types and integration with other products such as Hadoop, SAS, databases, etc. is very useful.

    How has it helped my organization?

    With the release of V9, we have been able to better use the features of the Hadoop product, allowing developers to use native Oozie workflows from within the product.

    What needs improvement?

    It is probably one of the most expensive solutions available and many of the extra functionality, such as Self-Service and BIM, are chargeable extras. It would be great if these were thrown in for free.

    For how long have I used the solution?

    I have used it for 18 years.

    What do I think about the stability of the solution?

    Initially, we encountered stability issues with the V9 install, but this could be more to do with the VM infrastructure and networks than Control-M.

    What do I think about the scalability of the solution?

    We did not really encounter any scalability issues; it is very scalable, especially with agentless technology.

    How are customer service and technical support?

    Support has been very good in my experience.

    Which solution did I use previously and why did I switch?

    I have used other products in other contracts, but the only experience I have of switching products was removing Control-M in favour of OPC, as it was a lot cheaper.

    How was the initial setup?

    It is a complex product but for the most part, setup is reasonably straightforward. Some add-ins such as the BPI module can be quite challenging.

    What's my experience with pricing, setup cost, and licensing?

    I have little experience with the licensing but I know it is expensive!

    Which other solutions did I evaluate?

    Before choosing this product, I did not evaluate other options. As a contractor who specialises in Control-M, I tend to work for companies who already use it.

    What other advice do I have?

    Use it. It’s the best out there from my experience.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user518730 - PeerSpot reviewer
    Senior Consultant at a tech consulting company with 51-200 employees
    Consultant
    Automatic failover allows for active-passive high availability. You can upgrade or patch agents directly from the configuration manager.​

    What is most valuable?

    With version 9, there is out-of-the-box automatic failover (high availability), as well as the new agent deployment tool.

    Automatic failover allows for active-passive high availability. If the Control-M Application were to fail on one server, it would automatically start up and continue processing on the backup (failover) server.

    The agent deployment tool allows for upgrading or patching agents directly from the configuration manager (CCM) instead of logging into each agent one by one. A big time saver.

    How has it helped my organization?

    N/A – We are a consulting company that implements this application for clients.

    What needs improvement?

    I would like to see the Mainframe Control-M IN/OUT Condition feature of Relative ODAT added to the Distributed Control-M.

    For how long have I used the solution?

    I have used it since 1996.

    What do I think about the stability of the solution?

    I have only encountered stability issues with the base installation; their product development team supplies fix packs for bugs.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues; the product is scalable.

    How are customer service and technical support?

    Technical support is 10 out of 10; support is available around the clock, 24/7.

    Which solution did I use previously and why did I switch?

    N/A – We replace different solutions for clients usually due to high costs, lack of support or functionality of the legacy product.

    How was the initial setup?

    Initial setup is quite easy; a wizard-based installation process.

    What's my experience with pricing, setup cost, and licensing?

    I am on the technical services side and am not involved in pricing.

    Which other solutions did I evaluate?

    N/A – We only work with Control-M.

    What other advice do I have?

    Do a proof of concept to see if it meets your needs.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We are a BMC Premier Partner.
    it_user514314 - PeerSpot reviewer
    Assistant Director at a financial services firm with 10,001+ employees
    Real User
    We execute more than 30k jobs through a single window.

    How has it helped my organization?

    It provides a single point of control for the entire organization’s batch processing, helping to shorten the batch processing window and achieve a “manage by exception” operation environment. At my current organization, our batch processing requirement is too technically diversified and has to be supported 24/7. With Control-M, we are able to handle the customer demand and execute 30k-plus jobs through a single window.

    For how long have I used the solution?

    I have been using the solution for 10 years, including earlier versions.

    What do I think about the stability of the solution?

    I have encountered very few stability issues; it’s highly stable.

    What do I think about the scalability of the solution?

    Scalability is good.

    How are customer service and technical support?

    I find technical support to be knowledgeable and willing to provide assistance for any and all queries.

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution at my current organization. However, I have experience working CA Autosys.

    How was the initial setup?

    The installation is panel-driven and can be used by a relatively inexperienced technician to install it successfully.

    What's my experience with pricing, setup cost, and licensing?

    It’s well suited for anywhere and anyone, but it comes with a cost; it is quite pricey.

    Which other solutions did I evaluate?

    Before choosing this product, I did not evaluate other options.

    What other advice do I have?

    Control-M is very stable. It is rare to have any issues with the application. Nonetheless, the bigger the workload, the more a tool like Control-M is needed or else it’s too pricey.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user512079 - PeerSpot reviewer
    Application Development Analyst at a healthcare company with 10,001+ employees
    Vendor
    It automates batch run scheduling, and helps document the runs.

    What is most valuable?

    Scheduling of the workflows: We had to run a few thousand scripts on a daily, weekly, monthly, semiannual, and annual basis. Without this tool, scheduling would have been really difficult. This tool also helps in documenting the runs, which would further enable us to check for defects.

    How has it helped my organization?

    It has made execution of workflows simple, especially batch runs.

    What needs improvement?

    We had to migrate from an E2 to an E3 framework, where we manually had to change the name of more than 1,000 instances in a batch. This could have been easy if it was automated, such as searching for a keyword and replacing it with the desired name. In BMC Control-M, this facility is only available for the file path and connection.

    For how long have I used the solution?

    I have used it for two years.

    What do I think about the stability of the solution?

    I have not encountered any stability issues.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues.

    How are customer service and technical support?

    Technical support is 7/10. I faced an issue in which the connection was lost in the middle of a run. It was a small batch, so I managed it by rerunning it. I contacted tech support on a weekend, because I had to run a weekly batch. I didn’t see much of an immediate response from them, but they were able to sort out the issue a little later.

    Which solution did I use previously and why did I switch?

    I have used this since I joined my current company.

    How was the initial setup?

    Initial setup was straightforward.

    What's my experience with pricing, setup cost, and licensing?

    It is worth the price.

    Which other solutions did I evaluate?

    Before choosing this product, I did not evaluate other options.

    What other advice do I have?

    It is definitely a good tool in the business intelligence domain, which can be used for small or big batch runs.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user506682 - PeerSpot reviewer
    Operational Manager at a tech services company with 10,001+ employees
    Consultant
    The scheduler integrates with many applications to automate business cycles. It is expensive.

    What is most valuable?

    There are many valuable features, including its ability to interface with so many applications and allowing complex scheduling to be done easily.

    BMC provides control modules that interface with third-party applications such as SAP, DB, VMware, FileWatcher, AFT and many more. These are valuable features that allow jobs with those applications to be easily scheduled.

    How has it helped my organization?

    We are able to automate a lot of scheduling, and integrate the scheduler with many applications to automate business cycles.

    What needs improvement?

    Cost

    Provide a little customisation based on needs; the capability for development at the user level should be available. The reporting facility is a GUI with some standard queries. I think the portal needs to allow us to do reports that reflect many possibilities, like selecting fields present in the DB schema and building our own reports using the reporting GUI, rather than using any of the standard templates it offers.

    Also, I’d like to be able to build a custom module for some applications that cannot be interfaced, provided we give some standard variables to connect with the application. For example, we are currently using the Axway product for file transfer on a very, very large scale. We are not happy with Axway, and would want to see if BMC can provide us a remedy for it. Or, if we were able to do some customization on the AFT module to incorporate this requirement.

    For how long have I used the solution?

    I have used it for 10 years, starting with version 6.1.

    What do I think about the stability of the solution?

    I have not encountered any stability issues.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues.

    How are customer service and technical support?

    I rate technical support 10/10.

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution.

    How was the initial setup?

    Initial setup was complex. We have integrated Control-M with many applications using some complex scripts for meeting our business needs.

    What's my experience with pricing, setup cost, and licensing?

    Pricing and license cost is high.

    Which other solutions did I evaluate?

    Before choosing this product, we evaluated Redwood, Autosys, and $U (Dollar Universe).

    What other advice do I have?

    If you are willing to pay for it, the product is excellent.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Integration Consultant at a tech services company with 10,001+ employees
    Consultant
    Modules easily integrate non-basic batch jobs with regular batch jobs.

    Valuable Features

    • No product downtime
    • Easy to administrate and use
    • A lot of integration tools and control modules

    We use the BPI (Java and web services) DB integrator, AFT file transfer, CM for Informatica Control-M modules that easily integrated the non-basic batch jobs with the regular batch jobs. There was no need to script file transfer or SQL query jobs; all of that comes straight from the BMC Control-M box.

    Improvements to My Organization

    The knowledge of the jobs has become transparent and business users can monitor and manage their own jobs through the self-service portal.

    Room for Improvement

    The reporting overall should be better; right now, external report tools have to be used. Reporting should be end-user modifiable; and there should not be a need for a separate reporting client. There should be more reporting options, for example, scheduling of the table/jobs, with nice charts.

    Crystal Reports based reporting tool, need to be installed in the same box where the EM client resides. Also there has to be control-M agent in the same server to be able to run the reports in batch mode. The better solution would be to run BMC in the house developed reporting and get the date from EM database in the server level (no need to windows Server, unix/Linux is better).

    In the current reporting tool, there are predefined templates which are working ok but defining own it’s not easy or impossible. You can get the data out but it’s not usable to export to excel format without heavy modifications in the excel or qlickview for example.

    Use of Solution

    I have used it for about two years.

    Stability Issues

    I did not encounter any stability issues.

    Scalability Issues

    I did not encounter any scalability issues.

    Customer Service and Technical Support

    Technical support is the best among the biggest software delivery houses.

    Initial Setup

    Setup was very simple.

    Pricing, Setup Cost and Licensing

    It is expensive; the smallest IT service providers can’t implement it.

    Other Solutions Considered

    We evaluated IBM TWS and UC4 before choosing this product.

    Other Advice

    Plan the hardware setup carefully, favoring *nix OS systems in the CTM-Server engine. Try to follow “best practice” instructions about the database considerations and software setups.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user499695 - PeerSpot reviewer
    Senior Technical Consultant at a tech services company with 501-1,000 employees
    Consultant
    It helps my customers speed up daily batch processes and provides early warning if one or more processes are not running normally.

    Valuable Features

    Control-M Virtual Terminal (CTMVT) for AS400: Because most of my customers are in banking, where their core banking processes run on AS400, Control-M Virtual Terminal helps us automate the interactive process on AS400.

    Improvements to My Organization

    This product helps my customers speed up the daily batch processes and also provides early warning if one or more processes are not running normally. For example, before we started using Control-M, one application took three hours to complete its end-of-day processes because many processes were waiting for human interaction. Control-M cut out the time waiting for human interaction.

    Room for Improvement

    Improve the capability to analyse the process output by making it more flexible. Actually its current capability is strong enough and I have no problem with Control-M implementation, but it would be great if the output analysis could accommodate functions such as arithmetic operations or regular expressions. Current capability only supports string matching.

    Let me explain more technical details for this. For example, I have a job/task that has output:

    Jobname : Test A
    Result : Completed
    Numbers of errors : 0

    Currently Control-M has ability analyzing job / task output only with string / pattern matching operation, for example when output has text "Result : Completed" do something. What i mean good for improvement is Control-M has ability to analyze the output with arithmetic operation, for example i want when Numbers of errors greater than 0 do something.

    To avoid misunderstanding, this is only for output analyzing, because Control-M itself has function to analyze return code number from the job/task.

    Use of Solution

    I have used it for five years.

    Stability Issues

    I did not encounter any stability issues.

    Scalability Issues

    I did not encounter any scalability issues.

    Customer Service and Technical Support

    The technical support is good. I've used them many times for technical issues. So far, their support has been good for resolving all the issues.

    Initial Setup

    The initial setup is very straightforward.

    Pricing, Setup Cost and Licensing

    The pricing is fair enough, considering its functionality.

    Other Advice

    I would recommend that others wanting to implement workload automation tools choose BMC Control-M as their solution.

    Disclosure: My company has a business relationship with this vendor other than being a customer: My company is one of BMC’s partners in Indonesia.
    it_user500652 - PeerSpot reviewer
    Production Control Analyst with 501-1,000 employees
    MSP
    It gave us the tools to work toward more tightly integrating processes that were unnecessarily dependent on each other.

    What is most valuable?

    • The GUI interface with the ability to oversee the whole enterprise in a graphical way
    • The ability to create filters for applications and groups
    • The ability to zoom in and out within applications or the whole enterprise

    These make automation and scheduling troubleshooting easier.

    How has it helped my organization?

    Well, I am no longer with that company, but it gave us the tools to see the big picture and work toward more tightly integrating processes that were unnecessarily dependent on each other.

    It allowed us to automate responses and or trigger different processes based on different outcomes of the same job or process.

    What needs improvement?

    Version 8 introduced a whole new set of features that required more processing power, creating what I call "dead weights" that, if not interpreted in the right way, can cause duplication of processes. I am pretty confident that, knowing their track record, the issue was addressed in later revisions.

    For how long have I used the solution?

    I used it for 15-plus years.

    What do I think about the stability of the solution?

    I did not encounter any stability issues. The "dead weights" that I referred to above were in the scheduling development side of the product and did not affect the live processes.

    What do I think about the scalability of the solution?

    I did not encounter any scalability issues.

    How are customer service and technical support?

    Technical support was very good, 8/10.

    I had a minor issue with their online interface for opening problem tickets. Their website at the time was horrible. (I hope it has been fixed.) I did let them know it would take you in circles without ever actually opening the ticket. This to the point that you had to eventually call and wait for someone to call you back so that the ticket was established. Then, you would send all the doc explaining the issue. Then, they would ask you to provide a ton of stuff, such as logs. Then, once you sent them that, they would tell you that it was an automated response and that they really did not need all that. In their defense, this only happen occasionally; otherwise I would have given them a 4 out of 10.

    Which solution did I use previously and why did I switch?

    I personally did have experience with a few different scheduling packages, but none came close to providing the overall enterprise scale of Control-M.

    I did not switch, the switch was on when I joined the company.

    How was the initial setup?

    While I was not involved in its original implementation from scratch, I did arrive in the early stages and once I had a grip on the functionality and its tools, it was fairly easy. I am sure the installation and first implementation came with challenges.

    What was our ROI?

    That part can be tricky as I did not handle it. I do know that it may be expensive in the beginning, but, once you have it implemented and use it to its full or close to its full potential, it will save money in the long run.

    Which other solutions did I evaluate?

    I was not involved in the process, but the move was from CA7, and I know that ESP, Jobtrac, and Zeke among others were considered.

    What other advice do I have?

    Go for it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Buyer's Guide
    Download our free Control-M Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2022
    Buyer's Guide
    Download our free Control-M Report and get advice and tips from experienced pros sharing their opinions.