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Verint Open Platform vs Zingly.ai comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Verint Open Platform
Ranking in Customer Experience Management
10th
Average Rating
8.2
Reviews Sentiment
5.9
Number of Reviews
6
Ranking in other categories
No ranking in other categories
Zingly.ai
Ranking in Customer Experience Management
14th
Average Rating
9.0
Reviews Sentiment
6.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Customer Experience Management category, the mindshare of Verint Open Platform is 1.1%, down from 2.0% compared to the previous year. The mindshare of Zingly.ai is 1.1%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Mindshare Distribution
ProductMindshare (%)
Verint Open Platform1.1%
Zingly.ai1.1%
Other97.8%
Customer Experience Management
 

Featured Reviews

Elisha Guile-Anderson - PeerSpot reviewer
Supervisor, Real Time Operations at Gabb
Real-time analytics have streamlined workforce scheduling and improved service level decisions
I thought Verint Open Platform was really great overall. I think there were just a few small things here and there that I would maybe change. I thought it would be really helpful if I could pull up a list of agents specifically, not just based on their teams. If I could just type their names and hit tab and then they would come into some scheduling timeline, that would be beneficial. This would be especially helpful if I needed to add unplanned absence from our sick line. We had agents that would call or email our sick line, calling out sick for the day, so it was a bit of a manual process. But other than that, I thought it was great. Probably the main improvement would be pulling agents up in more of a list format. Perhaps this has been fixed since my time using the product.
Srivathsanr R. - PeerSpot reviewer
Head Of Business Finance at Zensar Technologies
Customer journeys have been transformed and sales teams manage client relationships more effectively
I feel that everything is all right as per our organization's requirements regarding Zingly.ai. However, something that could be improved is the learning curve; it could be more user-centric because it can be difficult for someone who is not from a technical background. About eight months back, we introduced Zingly.ai to our sales team. As they are not from the technical team, they found it very difficult to understand due to their non-technical background. When we arranged knowledge transfer sessions for them, they struggled. However, we ensured that our technical personnel provided simple demos and guided them through how to use the platform. Apart from that, I don't feel that there is any problem; everything is all right.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Verint Open Platform has positively impacted my organization by increasing the productive time of my team and making real-time tasks easier to manage."
"Verint Open Platform has made the work much easier for the RTAs and for the schedulers who update the schedules from scratch and download the raw data while checking the adherence for agents."
"Most things work great out of the box, and we do not have many customer complaints about features not working."
"It really streamlined a lot of our processes, especially our Realtime Analyst processes."
"Since using Verint Open Platform, I have seen a reduction in manual work, with almost a 70 to 80% uplift from the manual effort and other WFM tools when we transitioned to Verint, which represents a very significant uplift and reduction in manual work."
"The companies that implemented the Quality Bot saw operational gains, an increase in NPS, an improvement in quality, and more assertiveness in identifying which agents were not performing at their best."
"Zingly.ai has positively impacted our organization by significantly increasing the sales conversation capacity, raising it by 300%."
"Zingly.ai has positively impacted my organization by automating repetitive customer interactions, reducing support workload, improving agent productivity, and enhancing customer satisfaction."
 

Cons

"Support leaves a bit to be desired, and I think it is an area for improvement that Verint has in the support part."
"To improve Verint Open Platform, I would recommend adding a section that creates easier options for the rostering part, such as work patterns and work events including training, breaks, lunches, and meetings."
"One improvement needed for Verint Open Platform is that the upgrades need to be scheduled, and there is a need for application improvement in terms of latency, as real-time takes time to refresh the screen."
"I think there were just a few small things here and there that I would maybe change."
"One thing that sometimes customers complain about is the lack of support in Portuguese since I am based in Brazil and the customers that I support are mostly in Brazil."
"Zingly.ai should improve by adding more third-party integrations and enhancing reporting customization."
"However, something that could be improved is the learning curve; it could be more user-centric because it can be difficult for someone who is not from a technical background."
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Questions from the Community

What is your experience regarding pricing and costs for Verint Open Platform?
I do not have those numbers with me right now, but the experience, as I am the vendor and not the end customer, indicates that many times we have to be aggressive on discounts because of competitio...
What needs improvement with Verint Open Platform?
Points for improvement in Verint Open Platform are in terms of giving more autonomy to the end customer in terms of some features, which is already on the roadmap. Broadly speaking, the tool is ver...
What is your primary use case for Verint Open Platform?
The main use case I have for Verint Open Platform is the use of AI, both to handle the coaching part and real-time validation of what happens on the call with alerts to the supervisor when somethin...
What is your experience regarding pricing and costs for Zingly.ai?
My experience with Zingly.ai's pricing, setup cost, and licensing is that it follows an enterprise-focused pricing model rather than a self-service subscription model. Pricing is generally customiz...
What needs improvement with Zingly.ai?
Zingly.ai should improve by adding more third-party integrations and enhancing reporting customization. Increasing market awareness is also essential because more training resources, case studies, ...
What is your primary use case for Zingly.ai?
My main use case for Zingly.ai is that customer support teams, customer success teams, contact centers, sales teams, and financial institutions, including healthcare organizations can use it. Organ...
 

Overview

Find out what your peers are saying about Salesforce, Qualtrics, Freshworks and others in Customer Experience Management. Updated: May 2026.
902,988 professionals have used our research since 2012.