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Symantec Endpoint Detection and Response vs VMware Carbon Black Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Symantec Endpoint Detection...
Ranking in Endpoint Detection and Response (EDR)
30th
Average Rating
7.6
Reviews Sentiment
7.2
Number of Reviews
30
Ranking in other categories
No ranking in other categories
VMware Carbon Black Cloud
Ranking in Endpoint Detection and Response (EDR)
43rd
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
18
Ranking in other categories
Security Incident Response (6th)
 

Mindshare comparison

As of May 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of Symantec Endpoint Detection and Response is 0.5%, up from 0.5% compared to the previous year. The mindshare of VMware Carbon Black Cloud is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

YusufAhmed - PeerSpot reviewer
Easy to use and competitively priced
Honestly, the product needs to continue the way it is, and I feel that everything will be fine. I haven't had any reasons to complain about the product. The product doesn’t offer MDM functionality under its current licensing model. In the future, I want the product to offer MDM. It can allow me to manage my mobile device more efficiently and effectively. Currently, there is a need for a separate license to be added to Symantec Endpoint Detection and Response to be able to use the MDM part. If both are bundled up under the same license, the administration part can be made easier.
Tom Kar - PeerSpot reviewer
Shows promise for endpoint detection and response, with room for improvement in complexity and pricing
VMware Carbon Black Cloud is a user-friendly solution that can isolate machines from the rest of the network. When a machine is quarantined, it cannot communicate with any other machines on the network except for the Carbon Black Cloud server. This allows you to investigate the machine without the risk of malware escaping to the network. Carbon Black Cloud's server can communicate with the quarantined machine through DNS and VSCP. This allows you to collect data from the machine, such as system logs, process activity, and registry changes. This data can be used to investigate the infection and determine the next steps. CrowdStrike and Cybereason are also popular EDR solutions. They offer similar features to VMware Carbon Black Cloud but may have different strengths and weaknesses. It is important to evaluate all of your options before choosing an EDR solution. Additionally, it is complex to use, and the pricing should be improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is mostly used for malware detection and antivirus purposes."
"The Detection vulnerability is very effective."
"The most valuable features of Symantec Endpoint Detection and Response are its immediate response and investigation."
"There are times when Symantec Endpoint Detection and Response tags an executable as malicious when it is trying to get executed on the machine. In this case, it prevents the execution and it gives you a process view of things where you can look into what has happened and whether it is a genuine process trying to access some system activities, or it's a malicious one. Depending upon the process, it gives you a clear identification, and we can do the containment from the interface itself and isolate the machine from the network. The process review on network isolation is good."
"The setup is quite easy."
"The solution can scale well."
"The most valuable features of the solution are that it is easy to use and has good support."
"IPS and the user interface are good features."
"The most valuable feature of VMware Carbon Black Cloud is the possibility of securing any PC worldwide."
"Threat hunting is the most valuable feature of VMware Carbon Black Cloud."
"We are able to remotely isolate exploited endpoints in seconds and perform a live deep dive of any endpoint into its running processes (as necessary) without the need for extra scripts.​"
"We also took full advantage of its incident response reporting capabilities to act as a “black box” for our infrastructure around strings of suspicious activity. The reporting and incident response capabilities were incredibly helpful during active security concerns."
"They're highly stable in comparison with other solutions I have."
"Setting up and managing the setup for this solution is okay. It is stable, scalable, and it runs just fine. No issues with technical support."
"Carbon Black Cb Response excels at providing context to indicators when responding to incidents. It allows responders to understand the entire scope of an incident and quickly contain it to minimize impact and disruption."
"Integration and scalability are the most valuable."
 

Cons

"The solution’s scalability and stability could be improved."
"The solution needs to provide better integration."
"A significant deterioration in customer support."
"It should be easier to deploy Symantec's client for end-users."
"It would be beneficial to have more integration and compatibility with other platforms."
"I would like to see better scanning capabilities."
"It would be good if it can anticipate zero-day attacks. I don't know how it can be done and if it is even a feature of this product."
"The product doesn’t offer MDM functionality under its current licensing model."
"It's not simple."
"The support team of Carbon Black CB Response needs improvement. At present, they need a lot of information. Then they give you an answer that they already gave you. You tell them it didn't work, and then they take a long time."
"The threat intelligence feed could use some fine tweaking."
"Training and education for both partner and customer, including product marketing need to be improved."
"The dashboard should be more user-friendly."
"There have been some performance issues when deploying on Windows Server, but I believe Carbon Black is working on that."
"The solution's support could be improved."
"The biggest issue I encountered was one where old logs were not being overwritten as expected so the system drive kept filling up from time to time. However, support was usually quite responsive and happy to jump on a remote session to take a look at it for us. That log bug has probably been resolved with an update by now."
 

Pricing and Cost Advice

"The price is really high and it should be lower."
"Compared to the tools of competitors, Symantec Endpoint Detection and Response is a cheaply priced product."
"We pay around $100,000 for 5000 licenses every year."
"It is an expensive solution."
"Symantec Endpoint Detection and Response is expensive."
"The price is okay, but it really depends on the customer's requirements."
"Of late, because of the Broadcom purchase, its price has been increasing."
"We have a yearly subscription, and the pricing is fair."
"VMware Carbon Black Cloud is an expensive solution."
"You need to pay for the licensing of the product. The pricing is costly."
"We had no issues purchasing through our preferred reseller and were able to get a fair price even when not purchasing direct. Carbon Black Enterprise Response didn’t break the bank, though adding on the matching antivirus and anti-malware components of the Protect product was more than we could afford, even with some discounting. Cb Response is really designed to complement Carbon Black’s Defense product. While Response can be used on its own, coupling with Defense seems like the best strategy if you can afford the price tag."
"Pricing for this solution could be made lower."
"Purchase Professional Services up front as part of the implementation package, then renew hours annually to ensure you have adequate support for upgrades and enhancements. Overbuy by at least 10% to account for infrastructure growth."
"The solution is very inexpensive so there is great cost savings to using it."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
8%
University
7%
Computer Software Company
18%
Financial Services Firm
12%
Real Estate/Law Firm
11%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Symantec Endpoint Detection and Response?
I am not aware of the pricing details, as that falls under the management's responsibility.
What needs improvement with Symantec Endpoint Detection and Response?
There are several areas where Symantec Endpoint Detection and Response can improve, including shell features, web control, asset management, and device control. Specifically, the application contro...
What to choose: an endpoint antivirus, an EDR solution or both?
I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) security solution. The CB Predictive Security Cloud platform combines multiple hi...
What's the difference between Carbon Black CB Response and Carbon Black CB Defense?
Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoint Standard (CB Defense), and the other is the Carbon Black Endpoint Detection an...
What do you like most about Carbon Black CB Response?
Threat hunting is the most valuable feature of VMware Carbon Black Cloud.
 

Also Known As

No data available
Carbon Black CB Response
 

Overview

 

Sample Customers

Information Not Available
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Find out what your peers are saying about Symantec Endpoint Detection and Response vs. VMware Carbon Black Cloud and other solutions. Updated: April 2025.
850,349 professionals have used our research since 2012.