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SumTotal Systems Talent Portal [EOL] vs UKG comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SumTotal Systems Talent Por...
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
UKG
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
125
Ranking in other categories
Benefits Administration (4th), Talent Management (6th), Employee Scheduling Software (1st), Cloud HCM (6th), Employee Time Tracking Software (2nd), HR Analytics Software (2nd), Talent Acquisition (6th), AI-Agents for HR (5th)
 

Featured Reviews

it_user585276 - PeerSpot reviewer
Head HRM Technology at a manufacturing company with 10,001+ employees
A customizable, end-to-end solution for Performance Management, Learning, and Succession Planning
* There should be a feature for succession managers to add employee-specific comments so that it is visible only to the manager. * Not sure how this can be made easier, but the development of interface from the core HR system to this system is a tedious and time-consuming process, involving multiple iterations of modifications and testing. * Analytics is one area where this system really needs a large improvement because currently, it has only basic reporting features.
Streamlined time tracking boosts operational efficiency across multiple regions
The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"System usability has improved to a large extent and our manual effort has been reduced."
"UTM has improved our productivity in having our timesheets produced in a timely manner, in order to process payroll earlier than we had with previous payroll product."
"We are very pleased with the Ultimate partnership!"
"I have found the most valuable feature to be business intelligence and Cognos reporting."
"The reliability and the expertise which they deliver are wonderful."
"Our account manager is fantastic which makes our experience great."
"One system for all modules makes it easier to administer employee data."
"We went from tracking our recruiting on an excel spreadsheet to have a well-functioning, process-oriented recruiting program in place!"
"It has improved our reporting information; it has given us the ability to provide rapid information to our managers."
 

Cons

"Analytics is one area where this system really needs a large improvement because currently, it has only basic reporting features."
"Automation, rules for life insurance, etc., are areas with room for improvement."
"Hard to mention one, but perhaps only the amount of time it takes to reach customer support, but once you're on the phone with someone, they seem to know exactly how to fix things given the right info."
"Ultimate is growing fast and this has occasionally impacted response time with the customer support team."
"LMS integration in Career Development needs to improve."
"Customer service is sometimes frustrating."
"I would like to see a faster time frame to resolve issues."
"Customer service is not the most accessible; somewhat confusing."
"Customer service is 5/10, not the best. It is hit and miss; also have had to change AMs to get better response."
 

Pricing and Cost Advice

"Licensing is quite flexible, but please ensure that you have the right team negotiating with them."
"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."
"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."
"The pricing depends on the number of licenses we buy."
"The platform is not affordable but also not the most expensive."
"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."
"If you're going for the full suite, it can be fairly pricey."
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Top Industries

By visitors reading reviews
No data available
Construction Company
12%
Financial Services Firm
12%
Outsourcing Company
11%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business48
Midsize Enterprise43
Large Enterprise48
 

Questions from the Community

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What needs improvement with UKG?
UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.
What is your primary use case for UKG?
I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...
What advice do you have for others considering UKG?
Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...
 

Also Known As

Talent Portal
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

Pfizer
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about SAP, Workday, Oracle and others in Talent Management. Updated: September 2026.
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