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Splunk ITSI (IT Service Intelligence) vs Splunk Real User Monitoring (RUM) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
Splunk Real User Monitoring...
Ranking in Application Performance Monitoring (APM) and Observability
37th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
3
Ranking in other categories
Digital Experience Monitoring (DEM) (11th)
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. The mindshare of Splunk Real User Monitoring (RUM) is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
Sathis-Kumar - PeerSpot reviewer
Seamless issue detection with user time tracking and application load analysis
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It allows us to see how applications are experienced on the user side, making it easy to capture any bottlenecks or performance issues The most valuable features include user time…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution has been stable."
"The service analyzer view and automatic creation of incidents are valuable."
"We have a lot of teams using Splunk and they would be blind without it."
"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."
"The glass tables are very helpful."
"The solution is easy to scale."
"The observability is great and valuable."
"The most valuable features are the service analyzer and Glass Tables."
"The most valuable features include user time tracking and the ability to analyze application load times."
"The initial setup of Splunk Real User Monitoring (RUM) was easy."
"The most valuable features include user time tracking and the ability to analyze application load times."
"Splunk Real User Monitoring (RUM) has one great advantage in that if they have SAP users, they can monitor their SAP applications."
 

Cons

"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"The cost of the license could be lower."
"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
"The license cost is expensive."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"There is room for improvement in customer support due to delays and standard feedback responses."
"It would be beneficial to have more enhanced features with capabilities to adapt more integrated applications. Improvements in dashboard configuration, customization, and artificial intelligence functionalities are desired."
"Support from Splunk is not very helpful because Splunk doesn't have a dedicated APM; they only have one APM engineer in Korea."
"The initial setup of Splunk Real User Monitoring (RUM) was easy. The solution is deployed on-premises."
 

Pricing and Cost Advice

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"The licensing is based on data usage."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"Pricing was pretty good, and it is possible to just add on the features we want."
"Splunk pricing is high."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
13%
Government
11%
Manufacturing Company
7%
Computer Software Company
26%
Financial Services Firm
13%
Retailer
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
What do you like most about Splunk Real User Monitoring (RUM)?
The initial setup of Splunk Real User Monitoring (RUM) was easy.
What needs improvement with Splunk Real User Monitoring (RUM)?
It would be beneficial to have more enhanced features with capabilities to adapt more integrated applications. Improvements in dashboard configuration, customization, and artificial intelligence fu...
What is your primary use case for Splunk Real User Monitoring (RUM)?
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It allows us to see how applications are experienced on the user side, making it easy t...
 

Overview

 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Information Not Available
Find out what your peers are saying about Splunk ITSI (IT Service Intelligence) vs. Splunk Real User Monitoring (RUM) and other solutions. Updated: June 2025.
857,162 professionals have used our research since 2012.