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Splunk Observability Cloud vs Splunk Real User Monitoring (RUM) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on May 11, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk Observability Cloud
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
52
Ranking in other categories
IT Infrastructure Monitoring (7th), Cloud Monitoring Software (8th), Container Management (7th)
Splunk Real User Monitoring...
Ranking in Application Performance Monitoring (APM) and Observability
37th
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
3
Ranking in other categories
Digital Experience Monitoring (DEM) (11th)
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Splunk Observability Cloud is 1.2%, up from 0.5% compared to the previous year. The mindshare of Splunk Real User Monitoring (RUM) is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.
Sathis-Kumar - PeerSpot reviewer
Seamless issue detection with user time tracking and application load analysis
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It allows us to see how applications are experienced on the user side, making it easy to capture any bottlenecks or performance issues The most valuable features include user time…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has been beneficial for our IT infrastructure."
"The most valuable thing that we have seen within our group is the ability to ingest all this raw data and have it organized in a certain way so that different groups can get effective alerting from this massive amount of raw data that is out there."
"I like the fact that Splunk APM makes it easy to connect to the application database and run queries against the data."
"The solution is stable and reliable."
"The data collection from our VMs, containers, databases, and backend components is valuable."
"The tool is efficient in collecting, monitoring and evaluating logs."
"I manage six tools, but Splunk Observability Cloud is one of my favorites, and I aspire to build my career specializing in it because it has great features, more attention in the market, and is a relatively new tool with promising growth."
"This solution is very quick to deploy as it is a SaaS solution and integrates with tools like ServiceNow."
"The initial setup of Splunk Real User Monitoring (RUM) was easy."
"The most valuable features include user time tracking and the ability to analyze application load times."
"The most valuable features include user time tracking and the ability to analyze application load times."
"Splunk Real User Monitoring (RUM) has one great advantage in that if they have SAP users, they can monitor their SAP applications."
 

Cons

"The price has room for improvement."
"Splunk could be better integrated with configuration manager solutions so we can automatically resolve issues without human interference."
"The cardinality is pretty low."
"The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users."
"There is a lot of room for improvement with the automation."
"There is room for improvement in the alerting system, which is complicated and has less documentation available."
"There is not a lot of support for the tool's on-premises version, especially since everything is on the cloud."
"The UI enhancements could be a way to improve the solution in the future."
"There is room for improvement in customer support due to delays and standard feedback responses."
"Support from Splunk is not very helpful because Splunk doesn't have a dedicated APM; they only have one APM engineer in Korea."
"The initial setup of Splunk Real User Monitoring (RUM) was easy. The solution is deployed on-premises."
"It would be beneficial to have more enhanced features with capabilities to adapt more integrated applications. Improvements in dashboard configuration, customization, and artificial intelligence functionalities are desired."
 

Pricing and Cost Advice

"Splunk Infrastructure Monitoring is an expensive solution."
"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."
"Splunk Observability Cloud is expensive."
"Splunk's infrastructure monitoring costs can be high because our billing is based on data volume measured in terabytes, rather than the number of devices being monitored."
"It appears to be expensive compared to competitors."
"The solution's pricing is competitive. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper."
"The pricing is reasonable."
"The solution's pricing is costly."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
15%
Retailer
7%
Government
7%
Computer Software Company
26%
Financial Services Firm
13%
Retailer
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...
What is your primary use case for SignalFx?
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...
What do you like most about Splunk Real User Monitoring (RUM)?
The initial setup of Splunk Real User Monitoring (RUM) was easy.
What needs improvement with Splunk Real User Monitoring (RUM)?
It would be beneficial to have more enhanced features with capabilities to adapt more integrated applications. Improvements in dashboard configuration, customization, and artificial intelligence fu...
What is your primary use case for Splunk Real User Monitoring (RUM)?
We primarily use Splunk Real User Monitoring to analyze performance bottlenecks and application transactions. It allows us to see how applications are experienced on the user side, making it easy t...
 

Also Known As

Splunk Infrastructure Monitoring
No data available
 

Overview

 

Sample Customers

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Information Not Available
Find out what your peers are saying about Splunk Observability Cloud vs. Splunk Real User Monitoring (RUM) and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.