Splunk ITSI (IT Service Intelligence) vs Splunk On-Call comparison

Splunk ITSI (IT Service Intelligence) and Splunk On-Call are both solutions in the IT Alerting and Incident Management category. Splunk ITSI (IT Service Intelligence) is ranked #3 with an average rating of 8.4, while Splunk On-Call is ranked #13. Splunk ITSI (IT Service Intelligence) holds a 2.2% mindshare in IMS, compared to Splunk On-Call’s 3.7% mindshare. Additionally, 97% of Splunk ITSI (IT Service Intelligence) users are willing to recommend the solution, compared to 83% of Splunk On-Call users who would recommend it.

Splunk ITSI (IT Service Int...

Read 51 Splunk ITSI (IT Service Intelligence) reviews

2,996 Views
330 Comparison Views

97% willing to recommend

Splunk On-Call

Read 11 Splunk On-Call reviews

822 Views
543 Comparison Views

83% willing to recommend

Splunk ITSI (IT Service Int...

Splunk On-Call

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Executive SummaryUpdated on Jan 2, 2025

Splunk ITSI and Splunk On-Call both aim to improve IT operations management but focus on different aspects. Splunk ITSI has the upper hand in analytics and visualization, providing thorough performance insights, whereas Splunk On-Call leads in incident response efficiency due to its streamlined communication tools.

Features: Splunk ITSI offers advanced analytics, predictive insights, and built-in dashboards that enhance IT management and visualization, while supporting integration with multiple applications. Splunk On-Call prioritizes team collaboration, featuring on-call rotations, incident escalations, and a reliable alerting system to improve incident response times and team connectivity.

Room for Improvement: Splunk ITSI could benefit from simplifying its complex setup and improving its ease of use for wider adoption. Its predictive analytics can create noise if not properly configured. Splunk On-Call may enhance its reporting features and integration with more external platforms beyond existing systems. It could also streamline its interface to be more intuitive for new users, and enhance the customization options for alerts.

Ease of Deployment and Customer Service: Splunk ITSI requires a more intricate implementation process, often needing professional services due to its extensive analytics capabilities, although it provides comprehensive service insights. Splunk On-Call is easier to deploy, integrating smoothly with existing systems, and is backed by robust customer support that simplifies implementation challenges.

Pricing and ROI: Splunk ITSI involves a significant initial investment, which is justified by long-term operational efficiencies and enhanced monitoring. It promises a higher strategic value over time. Splunk On-Call, while having a more accessible cost structure, delivers quicker ROI by reducing downtime and increasing response efficiency, catering to immediate operational needs.

To learn more, read our detailed Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call Report (Updated: December 2025).

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Splunk ITSI (IT Service Int...

Ranking in IT Alerting and Incident Management

3rd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (12th)

Splunk On-Call

Ranking in IT Alerting and Incident Management

13th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of Splunk ITSI (IT Service Intelligence) is 2.2%, down from 3.2% compared to the previous year. The mindshare of Splunk On-Call is 3.7%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Splunk ITSI (IT Service Intelligence)	2.2%
Splunk On-Call	3.7%
Other	94.1%

IT Alerting and Incident Management

Featured Reviews

Ahmed Naguib

Director at Techpace

Identifying complex diagnostics and alert management improvements needed

The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that can occur on applications, desk, storage, SQL servers, databases, or other systems. It is very effective. The customizable dashboards in Splunk ITSI (IT Service Intelligence) facilitate our customers because they are highly adaptable. We have multiple types of dashboards, depending on who will be utilizing them, such as engineering, middle management, IT heads, or NOC teams that will be monitoring systems. The metrics I rely on for monitoring in Splunk ITSI (IT Service Intelligence) depend on what kind of asset or CI we are monitoring. For applications, we have the number of concurrent transactions, response time from the database, and write time on the desk. There are multiple parameters and metrics that we utilize in the monitoring part within ITSI.

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Venda E

Cloud Option Engineer at a tech vendor with 10,001+ employees

Automated alert routing has improved incident response and now enables faster on-call collaboration

Some of the features of Splunk On-Call include automated alert routing and escalation that will ensure the right people get notified immediately. Also, on-call scheduling and rotation management. This feature makes managing shifts and coverage very easy. Another feature is real-time incident collaboration and communication. This will help bring the right team together fast. Another feature is alert de-duplication and suppression. This will reduce the noise, so only meaningful alerts reach the on-call staff. The feature I rely on the most in my daily work is automated alert routing and escalation. It ensures that critical issues go directly to the right engineer without delay, which saves time and prevents the incident from being missed. This has been the biggest contributor to improving our response times. The noise reduction feature is also very helpful. By filtering out non-critical or duplicate alerts, Splunk On-Call keeps our team focused on what actually matters and prevents alert fatigue. Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents. It also reduced alert fatigue and made our on-call process more reliable and predictable. Our average incident response time dropped by around 20% to 25%, mainly because alerts reached the right people faster. We also noticed fewer unnecessary escalations, and missed alerts almost completely stopped after we implemented automated routing and escalation policies.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."

"The root cause analysis is very helpful for us."

"I find the episode review, glass tables, and correlation search features very useful."

"The most valuable features of Splunk ITSI are event analytics and service insight."

"The service analyzer view and automatic creation of incidents are valuable."

"The observability is great and valuable."

"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."

"The solution's most valuable feature is the aggregation of the metrics and the relative ease of getting them away from search."

More Splunk ITSI (IT Service Intelligence) pros

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"The most valuable feature of the solution is helpdesk escalation."

"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."

"The alert calling feature is the best because notifications are delivered via phone messages."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

Cons

"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."

"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."

"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"

"The data recovery has room for improvement."

"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."

"The cost of the license could be lower."

"The biggest improvement area is making it open to developers. Right now, it is very closed. It can only be downloaded by people who have a license to and not everyone. If it is open to everybody, more people will use it."

More Splunk ITSI (IT Service Intelligence) cons

"The third-party configuration tool could be easier to use."

"Should have more YouTube webinars."

"There could be improvements with communicating an incident or alert."

"The solution can be improved by including a wider list of permissions."

"One area for improvement would be enhancing the mobile app experience."

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

Pricing and Cost Advice

"Splunk ITSI is a premium application and comes with a premium price tag."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Splunk ITSI is expensive."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."

"Splunk pricing is high."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"Pricing has some room for improvement."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

10%

Computer Software Company

Government

Performing Arts

13%

Manufacturing Company

11%

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	9
Large Enterprise	32

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	9

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI (IT Service Intelligence) can be improved in terms of the service management function, which is the only drawback, and there are some limitations in terms of event correlation, specific...

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Compared 28% of the time

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Product Reports

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

December 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Buyer's Guide

Splunk On-Call

December 2025

Download Splunk On-Call product report

Also Known As

No data available

VictorOps

Overview

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call

December 2025

Free Report: Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call

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