We performed a comparison between Splunk ITSI (IT Service Intelligence) and Splunk On-Call based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"We liked the built-in calculation of health scores."
"ITSI includes a feature called a glass table."
"The solution has been stable."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The solution is easy to scale."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The most valuable feature of the solution is helpdesk escalation."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"We'd like them to show more inputs on the dashboard."
"We also faced challenges relating to UI development."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
"Should have more YouTube webinars."
"The third-party configuration tool could be easier to use."
"There could be improvements with communicating an incident or alert."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The solution can be improved by including a wider list of permissions."
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Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 30 reviews while Splunk On-Call is ranked 8th in IT Alerting and Incident Management with 10 reviews. Splunk ITSI (IT Service Intelligence) is rated 8.2, while Splunk On-Call is rated 8.6. The top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". On the other hand, the top reviewer of Splunk On-Call writes "Allows us to create flexible schedules for on-call rotations". Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management, whereas Splunk On-Call is most compared with PagerDuty Operations Cloud, Opsgenie, New Relic, Everbridge IT Alerting and xMatters . See our Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call report.
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