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Splunk ITSI (IT Service Intelligence) vs Splunk On-Call comparison

Splunk ITSI (IT Service Intelligence) and Splunk On-Call are both solutions in the IT Alerting and Incident Management category. Splunk ITSI (IT Service Intelligence) is ranked #4 with an average rating of 8.2, while Splunk On-Call is ranked #11. Splunk ITSI (IT Service Intelligence) holds a 4.0% mindshare in IMS, compared to Splunk On-Call’s 5.1% mindshare. Additionally, 97% of Splunk ITSI (IT Service Intelligence) users are willing to recommend the solution, compared to 81% of Splunk On-Call users who would recommend it.
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 214 Views
  • 133 Comparison Views
97% willing to recommend
Splunk On-Call
Read 10 Splunk On-Call reviews
  • 619 Views
  • 500 Comparison Views
81% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Splunk ITSI and Splunk On-Call both aim to improve IT operations management but focus on different aspects. Splunk ITSI has the upper hand in analytics and visualization, providing thorough performance insights, whereas Splunk On-Call leads in incident response efficiency due to its streamlined communication tools.

Features: Splunk ITSI offers advanced analytics, predictive insights, and built-in dashboards that enhance IT management and visualization, while supporting integration with multiple applications. Splunk On-Call prioritizes team collaboration, featuring on-call rotations, incident escalations, and a reliable alerting system to improve incident response times and team connectivity.

Room for Improvement: Splunk ITSI could benefit from simplifying its complex setup and improving its ease of use for wider adoption. Its predictive analytics can create noise if not properly configured. Splunk On-Call may enhance its reporting features and integration with more external platforms beyond existing systems. It could also streamline its interface to be more intuitive for new users, and enhance the customization options for alerts.

Ease of Deployment and Customer Service: Splunk ITSI requires a more intricate implementation process, often needing professional services due to its extensive analytics capabilities, although it provides comprehensive service insights. Splunk On-Call is easier to deploy, integrating smoothly with existing systems, and is backed by robust customer support that simplifies implementation challenges.

Pricing and ROI: Splunk ITSI involves a significant initial investment, which is justified by long-term operational efficiencies and enhanced monitoring. It promises a higher strategic value over time. Splunk On-Call, while having a more accessible cost structure, delivers quicker ROI by reducing downtime and increasing response efficiency, catering to immediate operational needs.

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Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Splunk ITSI (IT Service Int...
Ranking in IT Alerting and Incident Management
4th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (10th)
Splunk On-Call
Ranking in IT Alerting and Incident Management
11th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the IT Alerting and Incident Management category, the mindshare of Splunk ITSI (IT Service Intelligence) is 4.0%, up from 1.4% compared to the previous year. The mindshare of Splunk On-Call is 5.1%, down from 10.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.
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Wojtek Witowski - PeerSpot reviewer
Allows us to create flexible schedules for on-call rotations
For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was a way to customize the phone call message, that would be great. Later, we would try to read the message, but it wasn't great at reading that. They had some sort of internal chat functionality where if we got an alert, we could write to somebody else and ask them for help, but that was super cumbersome. There could be improvements with communicating an incident or alert. Imagine you call the help desk and you say that your computer is broken and then they say, "Actually, the internet is broken, so let us forward your alerts to the network people." And the network people say, "Actually, the electricity is the problem, so let us forward it to the electricity people." Basically, you could send the alert between the support teams inside the company.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."
"The root cause analysis is very helpful for us."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
"The KPS used to automate the integration policy is the most valuable feature of Splunk ITSI."
"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."
"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."
"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."
"The solution has been stable."
More Splunk ITSI (IT Service Intelligence) pros
"The most valuable feature of the solution is helpdesk escalation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
 

Cons

"Quality-of-life features have room for improvement."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."
"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"The license cost is expensive."
"When we check the service analyzer, and we have custom inputs, there are issues."
More Splunk ITSI (IT Service Intelligence) cons
"There could be improvements with communicating an incident or alert."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The third-party configuration tool could be easier to use."
"Should have more YouTube webinars."
"The solution can be improved by including a wider list of permissions."
 

Pricing and Cost Advice

"Splunk ITSI is expensive."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"The pricing of Splunk is a bit high."
"Pricing has some room for improvement."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"Splunk ITSI is expensive compared to other tools."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
14%
Government
11%
Manufacturing Company
7%
Computer Software Company
33%
Financial Services Firm
11%
Manufacturing Company
11%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
See all answers
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Compared 51% of the time
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Compared 49% of the time
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Product Reports

Buyer's Guide
Splunk ITSI (IT Service Intelligence)
April 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
Buyer's Guide
Splunk On-Call
April 2025
Splunk On-Call reportDownload Splunk On-Call product report
 

Also Known As

No data available
VictorOps
 

Overview

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?
  • Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
  • Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
  • Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
  • Transmogrifier Feature: Customizes message content to improve communication clarity.
  • Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
  • Efficient Alert Notifications: Offers swift communication via phone and text notifications.
  • User-Friendly Interface: Simplifies management of schedules and overrides.
What benefits and ROI should users expect when utilizing Splunk On-Call?
  • Reduced Incident Response Time: Accelerates team reaction to critical alerts.
  • Enhanced Communication: Facilitates clearer and quicker interaction within teams.
  • Flexibility: Adapts to specific organizational requirements effortlessly.
  • Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk
 

Sample Customers

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Buyer's Guide
Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call
April 2025
Free Report: Splunk ITSI (IT Service Intelligence) vs. Splunk On-Call
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