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Socialware vs Sprout Social comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Socialware
Ranking in Social CRM
15th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Sprout Social
Ranking in Social CRM
2nd
Average Rating
8.2
Number of Reviews
17
Ranking in other categories
Social Media Management Solutions (2nd), Social Media Analytics Software (1st), AI Customer Experience Personalization (10th), AI Content Creation (4th)
 

Mindshare comparison

As of July 2026, in the Social CRM category, the mindshare of Socialware is 2.4%, up from 1.3% compared to the previous year. The mindshare of Sprout Social is 8.4%, down from 11.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM Mindshare Distribution
ProductMindshare (%)
Sprout Social8.4%
Socialware2.4%
Other89.2%
Social CRM
 

Featured Reviews

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Mirella Karpiesiuk - PeerSpot reviewer
Social Engagement Manager at a healthcare company with 10,001+ employees
Centralized social channels have transformed daily engagement and reporting workflows
Regarding how Sprout Social can be improved, these are very minor areas. Sometimes we have this metric called action rate, which reflects how fast a message has been touched in Sprout Social, whether that is the message being tagged, responded to, or closed out. Apparently, we cannot get a 100% action rate because some responses come in that are auto-replied to, and that action rate misses that. I think this is one thing that can be improved: figuring out how to count those auto-responded messages. This is a niche area. Outside of that, I do not have much advice for improvements in Sprout Social; I truly think it is a hub of value and provides a lot for us. The user interface is great; it is super friendly. For someone who has never touched it before, I knew where everything was and maneuvered through it within a week of using it. The integrations are seamless with all of our social media accounts: Reddit, YouTube, Instagram, Facebook, and all of that. We can also export data and PDF files, which helps us with other projects. I see very minimal improvements needed on my end; I think it is a very valuable program that we use.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
18%
University
10%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise18
 

Questions from the Community

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What is your experience regarding pricing and costs for Sprout Social?
Our client is the one managing the pricing, setup cost, and licensing.
What needs improvement with Sprout Social?
For me, I am open to suggestions, but currently, I do not think that it needs improvement or anything that needs to be changed or anything that needs to be added. For me, it is perfect at the moment.
What is your primary use case for Sprout Social?
The main use for Sprout Social in my field is that I sum up all the brands of the agency in it, and I take the comments, take the messages, and reply to the community messages. This is the main and...
 

Comparisons

 

Overview

 

Sample Customers

Voya Financial
Hyatt, Stanford University, Coldwell Banker, Razorfish, UPS, Box, Zipcar, PepsiCo, YogurtLand, Dove, TechSmith
Find out what your peers are saying about Sprinklr, Sprout Social, HootSuite and others in Social CRM. Updated: July 2026.
904,054 professionals have used our research since 2012.