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Siebel Contact Center vs VCC Live comparison

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Oracle Logo

Siebel Contact Center

49 views|39 comparisons
VCC Live Logo

VCC Live

30 views|20 comparisons
Buyer's Guide
Contact Center Platforms
April 2024
Executive Summary

We performed a comparison between Siebel Contact Center and VCC Live based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms.
To learn more, read our detailed Contact Center Platforms Report (Updated: April 2024).
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768,246 professionals have used our research since 2012.
Ranking
10th
out of 36 in Contact Center Platforms
Views
49
Comparisons
39
Reviews
0
Average Words per Review
0
Rating
N/A
21st
out of 36 in Contact Center Platforms
Views
30
Comparisons
20
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
768,246 professionals have used our research since 2012.
Comparisons
Learn More
Oracle
VCC Live
Overview
Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.

VCC Live is a cloud-based contact center software, providing telecommunications services to all types of business that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer among others) allow your contact center team to perform a wide variety of actions from one single software. With VCC Live omnichannel solution, you can use and switch between multiple communication channels such as voice, email, chat, and SMS.

Sample Customers
Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT
UPC, Provident, 4Life Direct, 4finance
Buyer's Guide
Contact Center Platforms
April 2024
Download Free Report
Find out what your peers are saying about Genesys, Five9, Amazon Web Services (AWS) and others in Contact Center Platforms. Updated: April 2024.
DOWNLOAD NOW
768,246 professionals have used our research since 2012.

Siebel Contact Center is ranked 10th in Contact Center Platforms while VCC Live is ranked 21st in Contact Center Platforms. Siebel Contact Center is rated 0.0, while VCC Live is rated 0.0. On the other hand, Siebel Contact Center is most compared with , whereas VCC Live is most compared with .

See our list of best Contact Center Platforms vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.