Salesforce Service Cloud vs Siebel Contact Center comparison

"There is an out-of-the-box feature for reporting and analytics"

"With Salesforce Service Cloud, customers can have end-to-end visibility from inquiry to delivery."

"The most valuable feature of Salesforce Service Cloud is its ease of use."

"It integrates with all our platforms, providing a comprehensive view of the customer."

"The complexity of the solution is very less."

"Salesforce Service Cloud improved our organization with its mobile capabilities."

"The plug-ins that work with other standard systems have made the product industry-ready."

"The interface is quite user-friendly."

"You can integrate it with various systems for batch processing and other configurations."

"There are some issues with backend connectivity in Salesforce Service Cloud."

"We've started using a couple of AI engines. I believe there's room for improvement there. For instance, when an agent receives a message like "My order is stuck midway, and the delivery guy isn't responding," there should be a pre-populated recommended response on the agent's screen. Instead of crafting a custom reply or searching through knowledge articles to find the delivery guy's contact, this should be the process."

"The pricing for what Salesforce Service Cloud offers is not great."

"The solution’s user interface could be improved and enhanced."

"The solution’s user interface could be improved."

"The main concern for me revolves around the speed of certain integrations."

"The product's high price is an area of concern where improvements are required."

"The governor limits are a troubling feature of Salesforce"

"The product can be complicated to develop, as many methods exist to achieve solutions."

"Salesforce is not a cheap product. It can be expensive."

"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."

"The solution is priced at 50 dollars a month per user."

"Salesforce Service Cloud is expensive. I worked with ExactTarget over five years ago, and it was quite pricey then. Not everyone could afford it. Salesforce has different tiers for different kinds of users. It's expensive considering their features and services, but they offer best-in-class solutions."

"Salesforce Service Cloud is a bit expensive."

"The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

"Only enterprise businesses can afford the solution, and small companies cannot afford it."

"The tool is pretty expensive."

"The platform is expensive."