Salesforce Service Cloud vs Siebel Contact Center comparison

"I know in the past year, we've seen substantial ROI in major healthcare companies."

"Salesforce Service Cloud improved our organization with its mobile capabilities."

"We have improved our customer service and call-deflection rate with Service Cloud, particularly with Knowledge Base and Customer Community features"

"The whole CRM suite is valuable, and it's a platform upon which to rapidly build applications."

"We use Salesforce Service Cloud for lead management and opportunity management."

"I started to use it two months ago and absolutely love it."

"It is a stable product."

"There are several good features, but the most valuable to us are the integrated email, entitlements, and the overall powerfulness of the platform."

"You can integrate it with various systems for batch processing and other configurations."

"There's an issue where creating a repetitive appointment creates two appointments on the first occurrence."

"The pricing for what Salesforce Service Cloud offers is not great."

"We've started using a couple of AI engines. I believe there's room for improvement there. For instance, when an agent receives a message like "My order is stuck midway, and the delivery guy isn't responding," there should be a pre-populated recommended response on the agent's screen. Instead of crafting a custom reply or searching through knowledge articles to find the delivery guy's contact, this should be the process."

"There are elements of Service Cloud which cannot be smoothly migrated from sandbox environments to production, leading to manual steps in a deployment."

"Since customization can increase the cost from an implementation standpoint, we focus on showcasing Service Cloud's built-in features and possibilities."

"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."

"It is kind of a struggle to get a report that shows something you want it to show."

"The solution could continue improving its artificial intelligence capabilities."

"The product can be complicated to develop, as many methods exist to achieve solutions."

"Salesforce Service Cloud is a bit expensive."

"The price is too expensive."

"The price of the solution depends on how many users need access to it"

"We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."

"I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."

"Salesforce Service Cloud is a highly expensive solution"

"The solution is priced at 50 dollars a month per user."

"The tool is pretty expensive."

"The platform is expensive."