SS&C Blue Prism vs ServiceNow Orchestration comparison

ServiceNow and SS&C Technologies are both solutions in the Process Automation category. ServiceNow is ranked #10 with an average rating of 8.2, while SS&C Technologies is ranked #27 with an average rating of 7.7. ServiceNow holds a 4.4% mindshare in PA, compared to SS&C Technologies’s 0.5% mindshare. Additionally, 92% of ServiceNow users are willing to recommend the solution, compared to 66% of SS&C Technologies users who would recommend it.

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,094 Views
615 Comparison Views

92% willing to recommend

SS&C Blue Prism

Read 3 SS&C Blue Prism reviews

369 Views
22 Comparison Views

66% willing to recommend

ServiceNow Orchestration

SS&C Blue Prism

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

ServiceNow Orchestration and SS&C Blue Prism compete in the automation tools category, enhancing business processes. ServiceNow Orchestration seems to have the upper hand in integration capabilities and cost-effectiveness, whereas SS&C Blue Prism stands out for its advanced RPA features.

Features: ServiceNow Orchestration simplifies complex workflows, integrates easily within the ServiceNow ecosystem, and enhances business process management. SS&C Blue Prism provides robust robotic process automation features, supports the automation of repetitive tasks, and offers scalability across various applications.

Ease of Deployment and Customer Service: ServiceNow Orchestration provides a cloud-based deployment that seamlessly integrates with existing ServiceNow products, supported by a strong customer service network. SS&C Blue Prism offers flexible deployment options and adaptable customer support, though it might require more initial technical adjustments.

Pricing and ROI: ServiceNow Orchestration is cost-effective, integrating freely with other ServiceNow offerings, thus providing a compelling return on investment by enhancing existing investments. SS&C Blue Prism requires separate setup costs, potentially higher, but promises significant returns for businesses heavily dependent on RPA.

To learn more, read our detailed SS&C Blue Prism vs. ServiceNow Orchestration Report (Updated: June 2025).

Buyer's Guide

SS&C Blue Prism vs. ServiceNow Orchestration

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Orchestration

Ranking in Process Automation

10th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

SS&C Blue Prism

Ranking in Process Automation

27th

Average Rating

7.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Business Process Design (21st), Business Process Management (BPM) (33rd), Medical Insurance Claims Software (3rd), Insurance Claims Processing (5th), Document Management Software (14th), Low-Code Development Platforms (25th), Intelligent Document Processing (IDP) (16th), Loan Management Software (2nd), Document Automation Software (11th)

Mindshare comparison

As of June 2025, in the Process Automation category, the mindshare of ServiceNow Orchestration is 4.4%, up from 4.3% compared to the previous year. The mindshare of SS&C Blue Prism is 0.5%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

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Gavin Beckett

Intelligent Automation Solution Architect at Digiblu

Design studio enables effective automation while licensing needs improvement

I noticed that it lacks the ability to automatically record the process steps like some of its competitors. Having this capability could accelerate the process. The delivery methodology felt somewhat waterfall in style and not sufficiently agile. Additionally, the licensing model was somewhat prohibitive. It was not developed in a consumption-based manner, however, rather in a fixed-price licensing model that did not account for volumes.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very stable product, highly affordable."

"There are a lot of ready to use orchestration custom packs."

"It's probably the best product out there."

"The product has a flexible interface for development."

"The iTerm suite is also crucial for visibility and optimization."

"It's scalable."

"It has competitive AI capabilities."

"The data visualization is good."

More ServiceNow Orchestration pros

"The key feature of SS&C that I find valuable is the general workflow visibility."

"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."

"I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful."

Cons

"We cannot perform GUI automation using the tool."

"I would like a user experience module to be added."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"It is a highly complex platform to work on."

"Efficiency of some features could be improved."

"There can be gaps in integration."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

More ServiceNow Orchestration cons

"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."

"There is a need for improved integration with external systems in SS&C."

"I noticed that it lacks the ability to automatically record the process steps like some of its competitors."

Pricing and Cost Advice

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"The solution is costly and orchestrations are very expensive."

"Pricing is custom to every customer."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"It is not very expensive."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Financial Services Firm

24%

Computer Software Company

16%

Insurance Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

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What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

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What is your experience regarding pricing and costs for SS&C Blue Prism?

The pricing was not particularly competitive. It wasn't flexible for different geographies. For instance, in Africa, they didn't have a different pricing model to account for affordability. The pri...

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What needs improvement with SS&C Blue Prism?

There is a need for improved integration with external systems in SS&C. Currently, integration is limited to web services and K scripts for connecting to third-party systems, which I believe ca...

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What is your primary use case for SS&C Blue Prism?

My primary use case for SS&C is managing migration projects. We are currently working on migrating from ViewStation's 3.5 version using K scripts to the new version in SS&C and rebuilding t...

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Compared 4% of the time

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Compared 35% of the time

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Compared 20% of the time

Appian vs SS&C Blue Prism

Compared 16% of the time

IBM BPM vs SS&C Blue Prism

Compared 16% of the time

ServiceNow Now Platform vs SS&C Blue Prism

Compared 12% of the time

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Product Reports

Buyer's Guide

ServiceNow Orchestration

May 2025

Download ServiceNow Orchestration product report

Buyer's Guide

Business Process Design

June 2025

Download SS&C Blue Prism product report

Also Known As

No data available

SS&C AWD

Overview

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

SS&C Blue Prism provides scalable, intelligent automation for dynamic business environments. Its technology enhances process efficiency and delivers significant operational benefits. Users leverage its capabilities in task automation and broader digital transformation strategies.

SS&C Blue Prism incorporates advanced robotic process automation aimed at optimizing workflows and enabling end-to-end automation. It allows businesses to automate repetitive tasks, integrate systems, and improve process accuracy. With a focus on enterprise-grade security and compliance, it helps organizations achieve digital transformation milestones while maintaining robust control frameworks.

What are the critical features of SS&C Blue Prism?

Robust Automation: Enables complex process automation with scalability.
Integration Capabilities: Easily connects with many systems and applications.
Security and Compliance: Ensures data protection and regulatory adherence.

What benefits or ROI should users seek in reviews?

Operational Efficiency: Significant time savings and resource optimization.
Cost Reduction: Decreased operational costs through task automation.
Accuracy: Enhanced precision in process execution and data handling.

SS&C Blue Prism finds implementation across industries like finance, healthcare, and retail, where automation is harnessed to optimize high-volume transactional tasks. In finance, it automates reconciliation processes, while in healthcare, it aids in patient data management, showcasing its versatility.

SS&C Technologies

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft

AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union

Buyer's Guide

SS&C Blue Prism vs. ServiceNow Orchestration

June 2025

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