SS&C Blue Prism vs ServiceNow Orchestration comparison

ServiceNow and SS&C Technologies are both solutions in the Process Automation category. ServiceNow is ranked #12 with an average rating of 8.0, while SS&C Technologies is ranked #28 with an average rating of 7.7. ServiceNow holds a 3.7% mindshare in PA, compared to SS&C Technologies’s 0.7% mindshare. Additionally, 92% of ServiceNow users are willing to recommend the solution, compared to 75% of SS&C Technologies users who would recommend it.

ServiceNow Orchestration

Read 15 ServiceNow Orchestration reviews

1,896 Views
1,858 Comparison Views

92% willing to recommend

SS&C Blue Prism

Read 4 SS&C Blue Prism reviews

1,062 Views
382 Comparison Views

75% willing to recommend

ServiceNow Orchestration

SS&C Blue Prism

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

ServiceNow Orchestration and SS&C Blue Prism compete in the process automation category. Despite ServiceNow Orchestration being favored for pricing and support, SS&C Blue Prism seems to have the upper hand due to its advanced features, which justify its cost.

Features: ServiceNow Orchestration focuses on workflow automation, integration with existing systems, and scalability. SS&C Blue Prism offers robust automation with advanced AI-driven features for complex task handling. ServiceNow is known for seamless integration, while Blue Prism manages sophisticated and complex tasks.

Ease of Deployment and Customer Service: ServiceNow integrates smoothly with existing IT systems, offering flexible deployment options and efficient customer service. SS&C Blue Prism, while providing extensive support, has a more involved deployment process due to its complex functionalities.

Pricing and ROI: ServiceNow Orchestration typically presents a lower initial setup cost with a straightforward pricing model. SS&C Blue Prism requires a higher setup investment but offers substantial ROI over time due to its automation capabilities.

To learn more, read our detailed SS&C Blue Prism vs. ServiceNow Orchestration Report (Updated: September 2025).

Buyer's Guide

SS&C Blue Prism vs. ServiceNow Orchestration

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Orchestration

Ranking in Process Automation

12th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

SS&C Blue Prism

Ranking in Process Automation

28th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Business Process Design (20th), Business Process Management (BPM) (31st), Medical Insurance Claims Software (3rd), Insurance Claims Processing (3rd), Document Management Software (12th), Low-Code Development Platforms (22nd), Intelligent Document Processing (IDP) (15th), Loan Management Software (3rd), Document Automation Software (10th)

Mindshare comparison

As of October 2025, in the Process Automation category, the mindshare of ServiceNow Orchestration is 3.7%, down from 4.5% compared to the previous year. The mindshare of SS&C Blue Prism is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Market Share Distribution
Product	Market Share (%)
ServiceNow Orchestration	3.7%
SS&C Blue Prism	0.7%
Other	95.6%

Process Automation

Featured Reviews

Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

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VikasKumar16

Technical Auditor at a financial services firm with 10,001+ employees

Has defined complex workflows and handled detailed automation scenarios efficiently

It requires extensive knowledge if somebody wants to work on SS&C Blue Prism, compared to other tools. The downside is you need to be very aware of the tool. You need to know how to write the workflow and have a detailed understanding of SS&C Blue Prism. It takes more time to learn compared to other tools in the market which are more user-friendly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very stable product, highly affordable."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"The data visualization is good."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."

"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."

"There are a lot of ready to use orchestration custom packs."

"It's probably the best product out there."

More ServiceNow Orchestration pros

"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."

"The key feature of SS&C that I find valuable is the general workflow visibility."

"I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful."

Cons

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."

"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."

"Efficiency of some features could be improved."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"The deployment requires awareness among the project staff."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

"It is a highly complex platform to work on."

More ServiceNow Orchestration cons

"There is a need for improved integration with external systems in SS&C."

"I noticed that it lacks the ability to automatically record the process steps like some of its competitors."

"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."

Pricing and Cost Advice

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"In terms of price, this solution is at the higher end of what you'll find."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"It is not very expensive."

"Pricing is custom to every customer."

"The solution is costly and orchestrations are very expensive."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Financial Services Firm

23%

Computer Software Company

11%

Insurance Company

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	8

No data available

Questions from the Community

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

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What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

See all answers

What is your experience regarding pricing and costs for SS&C Blue Prism?

The pricing was not particularly competitive. It wasn't flexible for different geographies. For instance, in Africa, they didn't have a different pricing model to account for affordability. The pri...

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What needs improvement with SS&C Blue Prism?

There is a need for improved integration with external systems in SS&C. Currently, integration is limited to web services and K scripts for connecting to third-party systems, which I believe ca...

See all answers

What is your primary use case for SS&C Blue Prism?

My primary use case for SS&C is managing migration projects. We are currently working on migrating from ViewStation's 3.5 version using K scripts to the new version in SS&C and rebuilding t...

See all answers

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Product Reports

Buyer's Guide

ServiceNow Orchestration

September 2025

Download ServiceNow Orchestration product report

Buyer's Guide

Business Process Design

October 2025

Download SS&C Blue Prism product report

Also Known As

No data available

SS&C AWD

Overview

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

SS&C Blue Prism provides scalable, intelligent automation for dynamic business environments. Its technology enhances process efficiency and delivers significant operational benefits. Users leverage its capabilities in task automation and broader digital transformation strategies.

SS&C Blue Prism incorporates advanced robotic process automation aimed at optimizing workflows and enabling end-to-end automation. It allows businesses to automate repetitive tasks, integrate systems, and improve process accuracy. With a focus on enterprise-grade security and compliance, it helps organizations achieve digital transformation milestones while maintaining robust control frameworks.

What are the critical features of SS&C Blue Prism?

Robust Automation: Enables complex process automation with scalability.
Integration Capabilities: Easily connects with many systems and applications.
Security and Compliance: Ensures data protection and regulatory adherence.

What benefits or ROI should users seek in reviews?

Operational Efficiency: Significant time savings and resource optimization.
Cost Reduction: Decreased operational costs through task automation.
Accuracy: Enhanced precision in process execution and data handling.

SS&C Blue Prism finds implementation across industries like finance, healthcare, and retail, where automation is harnessed to optimize high-volume transactional tasks. In finance, it automates reconciliation processes, while in healthcare, it aids in patient data management, showcasing its versatility.

SS&C Technologies

Sample Customers

experian, BEACHBODY, HealthPartners, Banosoft

AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union

Buyer's Guide

SS&C Blue Prism vs. ServiceNow Orchestration

September 2025

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