Jitterbit Vinyl and ServiceNow Now Platform compete in integration and workflow automation. ServiceNow Now Platform has an edge in user satisfaction based on features and deployment, while Jitterbit Vinyl scores higher for pricing and customer support.
Features: Jitterbit Vinyl is valued for its robust integration capabilities, ease of use, and customer support. ServiceNow Now Platform is noted for its extensive workflow automation, scalability, and comprehensive documentation.
Room for Improvement: Jitterbit Vinyl could benefit from more advanced analytics and reporting, better user interface design, and enhanced documentation. ServiceNow Now Platform users seek improved platform stability, quicker updates, and a more intuitive user experience.
Ease of Deployment and Customer Service: Jitterbit Vinyl receives positive feedback for its straightforward deployment and responsive support. ServiceNow Now Platform, while having a more complex deployment, is appreciated for its detailed documentation but noted for less responsive customer service.
Pricing and ROI: Jitterbit Vinyl is seen as cost-effective and offers a quicker ROI. ServiceNow Now Platform, though higher in price, is considered worth the investment for its advanced features.
They have enough knowledge to say the right things.
Users can build and modify the platform according to their needs.
It is easily scalable and very powerful in this direction.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
The user interface could be modernized and made more attractive for users.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
| Product | Market Share (%) |
|---|---|
| ServiceNow Now Platform | 1.9% |
| Jitterbit Vinyl | 0.5% |
| Other | 97.6% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 9 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 3 |
| Large Enterprise | 34 |
Jitterbit's Vinyl (previously Zudy) is an enterprise low-code application platform that makes it easy to build scalable, end-to-end apps that are easily integrated with new and existing systems. Designed for large enterprises to solve complex business problems at scale, Vinyl empowers anyone to create fully integrated, bi-directional applications in weeks. Powerful enough for Full Stack Developers, intuitive enough for Citizen Developers/Business Technologists, Vinyl empowers you to create secure apps that run on any device, automate any business process, and integrate any data source without coding.
Create fully integrated, bi-directional applications
Utilize guided development and visual rule builders
Predictable pricing with no per-user fees
Integrate the entire ecosystem without impacting source data
Protect apps with enterprise-grade security
Integrate real-time data
Deploy apps via enterprise cloud, on-premise or hosted
Improve customer digital experience
For more information: www.jitterbit.com/product/viny
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
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