We performed a comparison between ServiceNow IT Operations Management and VMware Tanzu Observability by Wavefront based on real PeerSpot user reviews.Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Their Event Management is very good."
"It's easy to set up."
"It is flexible. You can tune it, more or less, as you want."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"ServiceNow IT Operations Management is a stable product."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights."
"The solution is great for virtualization and preparing the infrastructure in Tanzu to test products. It's very fast and has good visibility."
"Tanzu itself, integrated with multiple solutions, bestows support and security upon a container platform, especially when it comes to managing open-source container platforms such as Kubernetes."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Service mapping is pretty limited."
"The setup and deployment could be simplified, and the pricing could improve."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"If you are new to using the solution, you will find the setup complex."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"I would like more manual issues to have automated report-facing options."
"The documentation and integration with Kubernetes could be improved."
"The main problem I have is that the license cost is very high."
"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
VMware Tanzu Observability is a high-performance streaming analytics platform. It enables observability for metrics, counters, histograms, and traces/spans. Because it scales to very large data ingestion rates and query loads, the product is unique in its field. You can collect data from a variety of services and sources across your entire application stack, as well as examine details for earlier ingested data. After sending your data to your Wavefront instance, you may examine your data on custom dashboards, receive alerts on problem values, and do anomaly detection and forecasting.
VMware Tanzu Observability can support over 200 integrations, including cloud providers, DevOps tools, big data, and others. You can utilize the platform’s sophisticated Graphical User Interface to connect with the Wavefront service, which includes several pre-built dashboards, charts, and alerts. SDKs, the Wavefront REST API, and CLIs are also accessible on our Github website. Additionally, there are tight integrations with Spring Boot, Kubernetes, and Tanzu Mission Control.
VMware Tanzu Observability Features
VMware Tanzu Observability has many valuable key features. Some of the most useful ones include:
ServiceNow IT Operations Management is ranked 12th in IT Infrastructure Monitoring with 14 reviews while VMware Tanzu Observability by Wavefront is ranked 23rd in IT Infrastructure Monitoring with 3 reviews. ServiceNow IT Operations Management is rated 7.8, while VMware Tanzu Observability by Wavefront is rated 8.6. The top reviewer of ServiceNow IT Operations Management writes "Useful for event management, aggregation, correlation, and analytics". On the other hand, the top reviewer of VMware Tanzu Observability by Wavefront writes "Easy to deploy, worth the money, and helpful for uptime monitoring and performance insights". ServiceNow IT Operations Management is most compared with BMC TrueSight Operations Management, Datadog, Splunk IT Service Intelligence (ITSI), HPE OneView and Morpheus, whereas VMware Tanzu Observability by Wavefront is most compared with Datadog, Dynatrace, Splunk, vRealize Network Insight and Amazon CloudWatch. See our ServiceNow IT Operations Management vs. VMware Tanzu Observability by Wavefront report.
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