ServiceNow IT Operations Management vs VMware Tanzu Observability by Wavefront comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ServiceNow IT Operations Management and VMware Tanzu Observability by Wavefront based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ServiceNow IT Operations Management vs. VMware Tanzu Observability by Wavefront Report (Updated: November 2022).
654,218 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Their Event Management is very good.""It's easy to set up.""It is flexible. You can tune it, more or less, as you want.""The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore.""The dashboard maintenance is very good, and the tool doesn't get stuck.""ServiceNow IT Operations Management is a stable product.""Has service mapping, impact management, metric intelligence and health of analytics.""The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."

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"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights.""The solution is great for virtualization and preparing the infrastructure in Tanzu to test products. It's very fast and has good visibility.""Tanzu itself, integrated with multiple solutions, bestows support and security upon a container platform, especially when it comes to managing open-source container platforms such as Kubernetes."

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Cons
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM.""Service mapping is pretty limited.""The setup and deployment could be simplified, and the pricing could improve.""Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers.""Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint.""If you are new to using the solution, you will find the setup complex.""The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster.""I would like more manual issues to have automated report-facing options."

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"The documentation and integration with Kubernetes could be improved.""The main problem I have is that the license cost is very high.""Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."

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Pricing and Cost Advice
  • "There are additional costs, you have to pay more for everything."
  • "The price of ServiceNow IT Operations Management is expensive."
  • "It is expensive. It is around 10 Euros per server per month."
  • "This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
  • "The solution offers yearly licenses and a subscription model for add-on features."
  • More ServiceNow IT Operations Management Pricing and Cost Advice →

  • "I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you would spend on it. That's because if you were to build all of this yourself by using some of the open source tools, then you would need a lot of time."
  • "The licensing costs are very high, particularly when you consider that we have to purchase a level 1 license for every integration, such as the load balancer, HAProxy, and the MSSP. And if you want to use vSAN, that's another license. Then, of course, Tanzu Observability has its own separate license."
  • "I would rate the pricing as three out of five."
  • More VMware Tanzu Observability by Wavefront Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The cost could be lower. For those customers who are already using ServiceNow for service management, for example, then it is just the license costs and no other cost is involved. In that way it is… more »
    Top Answer:Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers. That is one challenge we see. If Discovery, for example, could be… more »
    Top Answer:For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of… more »
    Top Answer:I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you… more »
    Top Answer:Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific… more »
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    Also Known As
    ServiceNow ITOM
    Wavefront, Wavefront by VMware, VMware Tanzu Observability
    Learn More
    Overview

    ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

    ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

    ServiceNow IT Operations Management Features

    • Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.

    • Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.

    • Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

    ServiceNow IT Operations Management Benefits

    • Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
    • Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
    • Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
    • Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

    ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

    Reviews from Real Users

    “With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

    “It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

    VMware Tanzu Observability is a high-performance streaming analytics platform. It enables observability for metrics, counters, histograms, and traces/spans. Because it scales to very large data ingestion rates and query loads, the product is unique in its field. You can collect data from a variety of services and sources across your entire application stack, as well as examine details for earlier ingested data. After sending your data to your Wavefront instance, you may examine your data on custom dashboards, receive alerts on problem values, and do anomaly detection and forecasting.

    VMware Tanzu Observability can support over 200 integrations, including cloud providers, DevOps tools, big data, and others. You can utilize the platform’s sophisticated Graphical User Interface to connect with the Wavefront service, which includes several pre-built dashboards, charts, and alerts. SDKs, the Wavefront REST API, and CLIs are also accessible on our Github website. Additionally, there are tight integrations with Spring Boot, Kubernetes, and Tanzu Mission Control.

    VMware Tanzu Observability Features

    VMware Tanzu Observability has many valuable key features. Some of the most useful ones include:

    • Analytics: Advanced query language helps you save time and money.
    • API: API with a lot of flexibility for effective alerting and visualization.
    • Architecture: Enterprise-scale performance in real time.
    • Dashboards and charts: Use dashboards and charts to visualize the data. Filters and functions can help you find exactly what you're looking for. Use aggregation functions like sum() or average to combine multiple time series. Use dashboard variables to adjust the focus of a dashboard or combine functions to show or hide some of the information. A variable, for example, could be used to display the production or development environment. Choose from a variety of chart types (line plot, point plot, table, etc.)
    • Alerts: You can build alerts directly from charts and customize them to detect problems. The solution will send you alert notifications with details and a chart graphic if you've set up an alert with customized information.
    • Queries: You can extract exactly the information you need using the Wavefront query language (WQL). You can personalize your charts with filters and functions so that the signal stands out among the noise.
    • Distributed Tracing tool: Use Distributed Tracing to interact with a service map, inspect traces and spans, and drill down into problematic areas.
    • Various setup methods:

      • Cloud: Perform the bare minimum of configuration to allow the Wavefront service to access data in your cloud environment. As a result, data from cloud services can be directly ingested.

      • Integrations: VMware Tanzu Observability supports more than 200 integrations with different data sources. You just need to change a single configuration file and you're ready to go.

      • Start from where you are: If your environment already has a metrics infrastructure, you can pre-process the data to match the Wavefront Data Format and transmit it to the Wavefront proxy directly.

      • Direct Ingestion: Direct ingestion is the best option in some circumstances.
      • Histograms: Wavefront histograms may be the best answer for high-velocity measures.
      • App monitoring with distributed tracing: For traces, the product supports Jaeger and Zipkin, as well as any OpenTracing-instrumented applications. You can also use one of our SDKs to transmit custom traces. The Application Map GUI makes it simple to explore trace data, RED metrics, and other metrics.
    Offer
    Learn more about ServiceNow IT Operations Management
    Learn more about VMware Tanzu Observability by Wavefront
    Sample Customers
    servicenow, TransAlta, NATS, Symantec
    Box, Intuit, Workday, Groupon, British Gas, SpaceApe, Marketo, DoordDash, Lyft
    Top Industries
    REVIEWERS
    Computer Software Company33%
    Manufacturing Company22%
    Consumer Goods Company11%
    Financial Services Firm11%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm15%
    Comms Service Provider8%
    Insurance Company7%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider16%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise73%
    REVIEWERS
    Small Business22%
    Midsize Enterprise11%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise14%
    Large Enterprise67%
    Buyer's Guide
    ServiceNow IT Operations Management vs. VMware Tanzu Observability by Wavefront
    November 2022
    Find out what your peers are saying about ServiceNow IT Operations Management vs. VMware Tanzu Observability by Wavefront and other solutions. Updated: November 2022.
    654,218 professionals have used our research since 2012.

    ServiceNow IT Operations Management is ranked 12th in IT Infrastructure Monitoring with 14 reviews while VMware Tanzu Observability by Wavefront is ranked 23rd in IT Infrastructure Monitoring with 3 reviews. ServiceNow IT Operations Management is rated 7.8, while VMware Tanzu Observability by Wavefront is rated 8.6. The top reviewer of ServiceNow IT Operations Management writes "Useful for event management, aggregation, correlation, and analytics". On the other hand, the top reviewer of VMware Tanzu Observability by Wavefront writes "Easy to deploy, worth the money, and helpful for uptime monitoring and performance insights". ServiceNow IT Operations Management is most compared with BMC TrueSight Operations Management, Datadog, Splunk IT Service Intelligence (ITSI), HPE OneView and Morpheus, whereas VMware Tanzu Observability by Wavefront is most compared with Datadog, Dynatrace, Splunk, vRealize Network Insight and Amazon CloudWatch. See our ServiceNow IT Operations Management vs. VMware Tanzu Observability by Wavefront report.

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    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.