Splunk Observability Cloud and ServiceNow IT Operations Management are competitors in the IT operations and monitoring sector. Splunk seems to have an edge in application performance and real-time visibility, whereas ServiceNow provides comprehensive IT service management solutions.
Features:Splunk Observability Cloud stands out with advanced log analysis, customizable dashboards, and real-time application performance monitoring. It supports integration with numerous tools, offering enhanced visibility and security monitoring benefits. ServiceNow IT Operations Management highlights its discovery and service mapping capabilities, robust event management, and comprehensive integration across ServiceNow platforms, focusing on IT service management.
Room for Improvement:Splunk users seek better integration, scalability, and more affordable solutions. The need for intuitive interfaces and advanced metrics customization is highlighted. ServiceNow faces criticism over high costs and limited out-of-the-box integration patterns. Users desire enhanced discovery and mapping features, including better integration capabilities with non-IP devices.
Ease of Deployment and Customer Service:Splunk offers well-documented support and accessible customer service, though there are suggestions for faster response times. Its deployment across hybrid environments is efficient. ServiceNow's deployment is appreciated for integration capabilities, but users note complex configurations and higher initial costs. Its customer service is lauded for effective troubleshooting within its ecosystem.
Pricing and ROI:Splunk Observability Cloud is perceived as expensive, with pricing based on data volume. However, its value is recognized in terms of efficient log analysis and reduced downtime, resulting in higher ROI. ServiceNow IT Operations Management is also costly, particularly due to its per-node pricing. Nonetheless, its all-encompassing capabilities justify the expense, offering ROI through fewer required tools and integrated operations. While Splunk focuses on data processing efficiency, ServiceNow excels in streamlined IT service management.
It reduced staffing needs from four full-time staff to fewer due to automation.
Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.
Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
They often require multiple questions, with five or six emails to get a response.
Support from Splunk is not very helpful because Splunk doesn't have a dedicated APM; they only have one APM engineer in Korea.
They did respond to us, but they did not explicitly inform us about the feature's absence.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
We've used the solution across more than 250 people, including engineers.
I would rate its scalability a nine out of ten.
The issue is mainly about pricing because if they want to monitor more, it costs money.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
I would rate its stability a nine out of ten.
We rarely have problems accessing the dashboard or the page.
Unlike NetScout or regular agents for APM, RUM has many problems during the POC phase because customer environments vary widely.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
Improvements in dashboard configuration, customization, and artificial intelligence functionalities are desired.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
Splunk is a bit expensive since it charges based on the indexing rate of data.
It appears to be expensive compared to competitors.
Splunk is a little expensive, however, it is in line with the current market pricing.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
It offers unified visibility for logs, metrics, and traces.
| Product | Market Share (%) |
|---|---|
| Splunk Observability Cloud | 1.7% |
| ServiceNow IT Operations Management | 2.1% |
| Other | 96.2% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 25 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 34 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.
Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.
What are the key features?In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.
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