We performed a comparison between ServiceNow IT Operations Management and Splunk Infrastructure Monitoring based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"I am impressed with the tool's ability to track information in an easy way."
"It is flexible. You can tune it, more or less, as you want."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"It is a product that is familiar for a lot of users."
"The way this solution has helped us is that it improved our communication."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The solution's most valuable aspect is its ability to get information about all of the security measurements in my environment."
"Splunk has drawn our attention to how the network is running. If there are alarms on things that are not functioning, it gives us early warning on problems that could arise."
"Great monitoring of network devices."
"The data collection from our VMs, containers, databases, and backend components is valuable."
"The initial setup was straightforward. We didn't find it to be too complex."
"The alerts are the most valuable feature."
"The product retains a lot of log data for subsequent analysis."
"It is a great resource for us because we have so many different data sources and to be able to aggregate that and put it through a concise dashboard or an alert really helps."
"I would like more manual issues to have automated report-facing options."
"Lacks the ability to do its own monitoring."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"Service mapping is pretty limited."
"The pricing is high."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"It's a bit difficult to use. It takes some time to get into it and to get it to do what you would like it to do. It is not straightforward to use it."
"They do not have all the features that I expect right now."
"It would be useful if they provided some help pages. If you don't know too much about the tool, there should be more documentation readily available. It would be useful if they had a help button embedded in the solution so you could ask questions and get answers."
"We still use Splunk Enterprise licensing. A lot of the newer features go into Splunk Cloud before Enterprise. We're not looking to switch our licensing over, so we're falling behind on the newer features."
"The clustering part of indexes can be more refined."
"They need more EDR functionalities."
"A lot of customers had a hard time effectively searching within the data in Splunk. There is a learning curve from searches to indexes and using all the macros that we have created. It is a little difficult for somebody who has not used it quite a bit and does not have a lot of practice with it, but the AI features that we have been hearing about through Splunk will make it a lot easier for us to use human language to search this data. That is big. That is pretty powerful, and that will help a lot with our customers."
"The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users."
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ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews while Splunk Infrastructure Monitoring is ranked 14th in IT Infrastructure Monitoring with 23 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk Infrastructure Monitoring is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence) and Datadog, whereas Splunk Infrastructure Monitoring is most compared with Nagios XI, Cisco Intersight, ITRS Geneos, ControlUp and Amazon CloudWatch. See our ServiceNow IT Operations Management vs. Splunk Infrastructure Monitoring report.
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