ServiceNow Cloud Observability vs Zabbix comparison

ServiceNow Cloud Observability

Read 107 Zabbix reviews

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4,663 Comparison Views

95% willing to recommend

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Zabbix and ServiceNow Cloud Observability are leading tools in IT monitoring and management. Based on user reviews, Zabbix offers better pricing and support, while ServiceNow Cloud Observability stands out for its superior features due to their extensive capabilities.

Features: Zabbix provides comprehensive monitoring, extensive metrics collection, and robust alerting systems. ServiceNow Cloud Observability offers seamless integration with other ServiceNow products, superior analytics, and valuable in-depth insights.

Room for Improvement: Zabbix needs better scalability, a simplified configuration process, and enhanced user interface. ServiceNow Cloud Observability requires better customization options, quicker implementation times, and improved dashboard functionality.

Ease of Deployment and Customer Service: Zabbix is easier to deploy but has a steeper learning curve, with mixed reviews on customer service. ServiceNow Cloud Observability provides smooth deployment, comprehensive support, and extensive training.

Pricing and ROI: Zabbix offers a free open-source model and reports good ROI. ServiceNow Cloud Observability is more expensive but justifiable due to its extensive capabilities.

To learn more, read our detailed ServiceNow Cloud Observability vs. Zabbix Report (Updated: September 2025).

ServiceNow Cloud Observability vs. Zabbix

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Helped 869,760 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

46th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Zabbix

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

107

Ranking in other categories

Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (1st)

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. The mindshare of Zabbix is 3.2%, up from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Zabbix	3.2%
ServiceNow Cloud Observability	0.5%
Other	96.3%

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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B Ahmed

Manager, Information Technology Zara & Inditex at Cenomi

Enables seamless global client monitoring with reliable remote connectivity

I use the solution to provide a perfect environment for remote connectivity with my clients. Many tools that I require for system maintenance are included. I can easily monitor all of my clients throughout the world I did not give much thought to it, however, improvements could be made to Zabbix.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The UI is very intuitive."

"To a certain extent, it is possible to save on the costs of the product."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"Zabbix is both stable and scalable."

"The solution is quite mature and very stable."

"Every new asset placed in the environment can be automatically detected, predicting human failures."

"The best feature is that Zabbix can report everything, and everything in Zabbix is free."

"I use the solution to provide a perfect environment for remote connectivity with my clients."

"The overall functionality of Zabbix is very good. The monitoring of bank applications that Zabbix provides is great. The information is displayed on a dashboard that is easily viewed."

"In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on the needs. The client interface allows for further configuration, making it quite comprehensive."

"Zabbix has high scalability. I would rate it a nine out of ten."

More Zabbix pros

Cons

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."

"The System Center Operations Manager can be improved."

"The dashboard and the graph section could be a little bit more professional."

"If you want to use all of the features then you have to pay a licensing fee."

"Documentation terminology could be improved."

"The user web interface is a little bit too basic, we need to link Zabbix to Grafana to have more options, such as graphs and charts. The interface needs to be improved. Additionally, there could be better integration with Grafana API."

"Zabbix isn't a great tool for cloud-specific monitoring - its connection to public clouds needs to be improved. Other areas for improvement would be the lack of dashboards and integrations."

"Zabbix isn't very good at automation just yet."

More Zabbix cons

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

"Zabbix is an open-source tool, and it's free to use."

"Its licensing is fair. It seems to be much cheaper than others."

"It is open source. If you want to have a subscription or official support, you can pay for it. They have different plans, which are not that expensive. The plans are based on per monitoring server, not per monitored equipment. So, it is not at all expensive, and you can also live without the support if you want a cheaper option."

"Zabbix is a free solution but the support contact costs money."

"It's an open-source solution that can be used free of charge."

"If you have 20,000 hosts, the support costs around €95,000 for a year."

"It is reasonable."

"We pay the subscription for support by year."

More Zabbix pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

14%

Manufacturing Company

13%

Educational Organization

Computer Software Company

15%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	53
Midsize Enterprise	23
Large Enterprise	34

Questions from the Community

What do you like most about LightStep?

The UI is very intuitive.

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

What is your experience regarding pricing and costs for Zabbix?

If you want to save costs, you can use Zabbix.

What needs improvement with Zabbix?

The reporting is lacking because this is an open-source tool, and nowadays, management's expectation is that the reports should be of high quality and every information should be presented in a con...

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Product Reports

ServiceNow Cloud Observability

Download ServiceNow Cloud Observability product report

Download Zabbix product report

Also Known As

LightStep

No data available

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba

ServiceNow Cloud Observability vs. Zabbix