ServiceNow Cloud Observability vs Zabbix comparison

ServiceNow Cloud Observability

Read 106 Zabbix reviews

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2,820 Comparison Views

95% willing to recommend

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Zabbix and ServiceNow Cloud Observability are leading tools in IT monitoring and management. Based on user reviews, Zabbix offers better pricing and support, while ServiceNow Cloud Observability stands out for its superior features due to their extensive capabilities.

Features: Zabbix provides comprehensive monitoring, extensive metrics collection, and robust alerting systems. ServiceNow Cloud Observability offers seamless integration with other ServiceNow products, superior analytics, and valuable in-depth insights.

Room for Improvement: Zabbix needs better scalability, a simplified configuration process, and enhanced user interface. ServiceNow Cloud Observability requires better customization options, quicker implementation times, and improved dashboard functionality.

Ease of Deployment and Customer Service: Zabbix is easier to deploy but has a steeper learning curve, with mixed reviews on customer service. ServiceNow Cloud Observability provides smooth deployment, comprehensive support, and extensive training.

Pricing and ROI: Zabbix offers a free open-source model and reports good ROI. ServiceNow Cloud Observability is more expensive but justifiable due to its extensive capabilities.

To learn more, read our detailed ServiceNow Cloud Observability vs. Zabbix Report (Updated: June 2025).

ServiceNow Cloud Observability vs. Zabbix

June 2025

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Helped 857,688 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

41st

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Zabbix

Ranking in Application Performance Monitoring (APM) and Observability

9th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

106

Ranking in other categories

Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (1st)

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. The mindshare of Zabbix is 3.8%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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B Ahmed

Manager, Information Technology Zara & Inditex at Cenomi

Enables seamless global client monitoring with reliable remote connectivity

I use the solution to provide a perfect environment for remote connectivity with my clients. Many tools that I require for system maintenance are included. I can easily monitor all of my clients throughout the world I did not give much thought to it, however, improvements could be made to Zabbix.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The UI is very intuitive."

"To a certain extent, it is possible to save on the costs of the product."

"Zabbix is a cost-effective solution. We're a small organization with a few dozen devices to monitor, and it was available for free. We can see what we need. We haven't done an in-depth analysis on it, but we're currently okay with the product."

"There are lots of great features and functionality within the solution."

"We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine."

"Every new asset placed in the environment can be automatically detected, predicting human failures."

"Zabbix is good for discovery."

"The features I found most valuable are the user interface and a wide range of network devices that are easy to configure."

"The most valuable feature is that it provides network segregation for server monitoring."

"We use it to monitor and manage our servers."

More Zabbix pros

Cons

"The dashboard and graphics must be improved."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The networking monitor is not too easy to work with."

"For us, the initial setup was complex"

"The integration of the product is not so easy, especially when it comes to the application database."

"I would like to remotely connect to the computer, and Zabbix doesn't have this capability."

"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."

"The event correlation could be better."

"Sometimes, the documentation is a little bit written in Estonia – a country in Europe. The language barrier and translation to English can sometimes make it difficult to understand what they're trying to get at. It's just a language thing."

"There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."

More Zabbix cons

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

"We pay the subscription for support by year."

"It is free, which allows us to reduce costs."

"The solution is free. However, many open-sourced tools start out free but eventually start charging."

"Zabbix is open-source so if one wishes to implement it in-house, they must have qualified professionals to set up and optimize databases, Linux/Unix OS, PHP, Apache, and depending on what is monitored, a full-stack network and systems administrator may be needed."

"It's an open-source solution that can be used free of charge."

"There are no licenses."

"Zabbix is free but if you use it in production then you have to pay for it."

"If you have 20,000 hosts, the support costs around €95,000 for a year."

More Zabbix pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

12%

Retailer

10%

Educational Organization

21%

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about LightStep?

The UI is very intuitive.

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

What is your experience regarding pricing and costs for Zabbix?

We didn't use the commercial version. We used the free version.

What needs improvement with Zabbix?

I think it's the best solution for monitoring. I don't know any better.

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Product Reports

ServiceNow Cloud Observability

May 2025

Download ServiceNow Cloud Observability product report

Download Zabbix product report

May 2025

Also Known As

LightStep

No data available

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba