ServiceNow Cloud Observability vs SolarWinds Server and Application Monitor comparison

ServiceNow and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. ServiceNow is ranked #41 with an average rating of 7.5, while SolarWinds is ranked #18 with an average rating of 7.4. ServiceNow holds a 0.4% mindshare in APM, compared to SolarWinds’s 1.6% mindshare. Additionally, 100% of ServiceNow users are willing to recommend the solution, compared to 89% of SolarWinds users who would recommend it.

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

765 Views
453 Comparison Views

100% willing to recommend

SolarWinds Server and Appli...

Read 42 SolarWinds Server and Application Monitor reviews

3,263 Views
2,160 Comparison Views

89% willing to recommend

ServiceNow Cloud Observability

SolarWinds Server and Appli...

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Executive SummaryUpdated on Jul 24, 2024

SolarWinds Server and Application Monitor and ServiceNow Cloud Observability compete in the IT management tools category. User reviews indicate SolarWinds has the upper hand with its pricing model and customer support, while ServiceNow stands out for its robust features.

Features: SolarWinds offers comprehensive monitoring, alerting capabilities, and detailed performance insights. ServiceNow has strong IT workflow integration, advanced analytics, and extensive integrations.

Room for Improvement: SolarWinds could improve scalability, dashboard customization, and user interface. ServiceNow needs to address setup complexity, notification noise, and initial training requirements.

Ease of Deployment and Customer Service: SolarWinds provides a straightforward deployment process with high-quality support. ServiceNow, while more complex to deploy, also offers robust customer service.

Pricing and ROI: SolarWinds is noted for cost-effective pricing and good ROI. ServiceNow, though higher in cost, offers satisfactory ROI due to its advanced features.

To learn more, read our detailed ServiceNow Cloud Observability vs. SolarWinds Server and Application Monitor Report (Updated: June 2025).

Buyer's Guide

ServiceNow Cloud Observability vs. SolarWinds Server and Application Monitor

June 2025

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Helped 857,688 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

41st

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

SolarWinds Server and Appli...

Ranking in Application Performance Monitoring (APM) and Observability

18th

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Server Monitoring (12th), Active Directory Management (10th)

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.6%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Carlos Camargo

Senior Operations Manager at Sencinet

Provides user-friendly API features and has straightforward deployment process

One product area that could benefit from improvement is the synchronization of licensing periods across different modules. The misalignment of licensing terms can present commercial challenges when adding new modules or additional pollers. Additionally, the granularity of polling times for specific components could be enhanced to better meet individual customers' needs without impacting the entire polling pool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"To a certain extent, it is possible to save on the costs of the product."

"The UI is very intuitive."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"AppInsight. Provides a simple way to get very in-depth monitoring configured for our most popular applications. Exchange, SQL, and SharePoint."

"Management Console - Managing service to each server enrolled in the Solarwinds is much easier. Using a web base console, you can control your service much convenient way. There is no need to login remotely. It save a lot of time and effort."

"It's good at monitoring system-specific things like ports, services."

"It is simple to implement and can provide fairly decent Windows-based monitoring, beyond simple SNMP. It is great for monitoring newbies and smaller shops."

"The solution has good alerts. Notifications are sent via email to technicians. You can filter the kinds of alerts you want to receive as well. It's excellent."

"I am impressed with the tool's AppStack feature which mainly helps us in the identification process. This feature can give an overview of the fault and help us identify the issues for performance degradation. Instead of looking at multiple places, we can look at a single place to identify the issues."

"The most valuable feature is the Access Rights Manager."

"Hardware health: It allows for proactive monitoring of the hardware health and is a game changer."

More SolarWinds Server and Application Monitor pros

Cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The stability, flexibility, and ease of use could be improved."

"I would like to see support for non-Windows or non-Microsoft domains, especially Apache and other non-Windows servers."

"The technical support team's response time could be improved."

"The technical support was better in previous years. With the launch of the premium support service, the normal support has declined."

"There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot."

"In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now."

"They should incorporate more artificial intelligence. There should also be more predictive features."

"Support for the IBM Mainframe is needed."

More SolarWinds Server and Application Monitor cons

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

"The product might cost you $30,000 USD to buy, but scaling this solution requires the purchase of additional polling engines at $20,000 USD each."

"The price is too high."

"Pricing is inexpensive, starting at 2440 euros. For that, you get the ability to monitor a couple of nodes and one year of maintenance and support."

"We are on an annual license to use the solution. The price of the solution is expensive. The price is based on a bunch of factors, such as the number of engines and elements."

"When compared to other licensed models in the market, it stands out as one of the more cost-effective options."

"The product is expensive."

"The solution's price is reasonable. Though it's on the higher side, the tool is worth the money."

"The tool is available for my company at a good price point."

More SolarWinds Server and Application Monitor pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Top Industries

By visitors reading reviews

Financial Services Firm

21%

Computer Software Company

13%

Manufacturing Company

12%

Retailer

10%

Educational Organization

26%

Computer Software Company

10%

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

What do you like most about SolarWinds Server and Application Monitor?

Identifying the problem statement is easy.

See all answers

What is your experience regarding pricing and costs for SolarWinds Server and Application Monitor?

The initial cost is quite high, but the renewal cost is reasonable.

See all answers

What needs improvement with SolarWinds Server and Application Monitor?

There are no specific features or functionality I would like to see improved or enhanced in SolarWinds Server and Application Monitor at this time. I have not encountered any missing features or fu...

See all answers

Comparisons

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Compared 35% of the time

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Compared 18% of the time

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Compared 10% of the time

New Relic vs ServiceNow Cloud Observability

Compared 10% of the time

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Dynatrace vs SolarWinds Server and Application Monitor

Compared 19% of the time

Azure Monitor vs SolarWinds Server and Application Monitor

Compared 18% of the time

Splunk AppDynamics vs SolarWinds Server and Application Monitor

Compared 10% of the time

Prometheus Group vs SolarWinds Server and Application Monitor

Compared 7% of the time

Zabbix vs SolarWinds Server and Application Monitor

Compared 5% of the time

More SolarWinds Server and Application Monitor Competitors

Product Reports

Buyer's Guide

ServiceNow Cloud Observability

May 2025

Download ServiceNow Cloud Observability product report

Buyer's Guide

SolarWinds Server and Application Monitor

May 2025

SolarWinds Server and Application Monitor report

Download SolarWinds Server and Application Monitor product report

Also Known As

LightStep

SolarWinds SAM

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

Andr. L. Riis AS, NetSuite

Buyer's Guide

ServiceNow Cloud Observability vs. SolarWinds Server and Application Monitor

June 2025

Free Report: ServiceNow Cloud Observability vs. SolarWinds Server and Application Monitor

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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.