SAP Hybris Commerce vs Sana Commerce comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Sana Commerce and SAP Hybris Commerce based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed SAP Hybris Commerce vs. Sana Commerce Report (Updated: November 2022).
654,218 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is the direct ERP integration, as it allows us to provide product availability and specific pricing in real-time. Customers can also order themselves in real-time.""We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and Microsoft Dynamics is important. It's one less thing to worry about when it comes to troubleshooting.""I found it surprisingly easy from both the admin side and the customer side. The admin side has a limited set of features, but they are very well explained. They are very simple to understand. It is very easy to find out what every feature does. It is not really complicated. Sana provides an online university where you can learn everything that you need about it. When we needed to check a new feature or validate how something works, we found solid online information on their website. If there was anything that we couldn't find, or if we really couldn't understand how exactly something was working, their support was always very quick. So, it is quite easy.""The big benefit with Sana is our ability to interface with Microsoft Dynamics.""This product is highly customizable. We use the standard system but we have extended it quite a bit."

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"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software.""The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution.""It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here.""We have found the B2B, B2C and D2C very valuable.""SAP Hybris provides us with all of the e-commerce features that a client could need.""Hybris Commerce's most valuable feature is the simple integration with ERP."

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Cons
"I'd rate their customer service a nine out of 10. I think they're in demand and a little overloaded on work. Sometimes it takes a little bit of time for them to get to our work.""There could also be more support about everything that is related to website management, which is not strictly related to the B2B tool. These are the things like knowing about GDPR regulations, knowing about digital consents, and in general, all the laws that go with having a website. Sometimes, we would have liked more support in that area.""We also didn't realize this going into it, but there is an RQS (requirements gathering) phase, which takes about a month. After that, there is a development phase that takes another month. There are also testing and go-live. If you want to introduce any new features or functionality, it's at least a three to four-month process, possibly more, because of the way their structure works. Everything has to be customized. They are resource-challenged as well.""The performance can be improved. Sometimes, the system is really slow because of the ERP integration. I'm not sure whether this is a problem with Sana Commerce or the ERP system but overall, it could be faster. When it comes to usability, if it takes too much time to load, then it's not the best.""One problem that we encounter is that it's difficult to upgrade as a result of making a large number of customer-specific adaptations."

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"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento.""The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other.""The WCS management or content management is not that great.""Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations.""In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved.""The stack needs to be improved; they need to start using more new technologies."

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Pricing and Cost Advice
  • "They have a policy of a price per legal entity. So, if you are a company that operates in one country, that is, if you're just an American company, or you're just a Spanish company or just a British company, then that probably makes sense. We are a global company, and we have operations in 20 to 30 different countries. So, we are interested in implementing Sana in potentially 20 to 30 countries. Right now, the pricing model of Sana has a limitation. They are almost asking for the same price for the new country when in many cases, a new country will just be a new small rollout. That's because it is the same solution that gets implemented everywhere. So, to me, it is not the same price if you are maintaining 10 Sanas that are looking exactly the same and are working exactly the same in 10 different countries. To me, these should not cost 10 times more than one. They don't yet have a good grasp of how to manage global companies like ours. That is something we are talking to them about, and we are in discussions with them about. So, hopefully, they will learn."
  • "Support costs are in addition to the standard licensing fees, and they vary per month, based on how much we use them. It is not very expensive."
  • "When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost."
  • "Sana's pricing is fair. It could be more competitive. It's not so much the licensing cost, it's the additional development."
  • More Sana Commerce Pricing and Cost Advice →

  • "This is an expensive solution."
  • "I don't know the cost, but it can be expensive."
  • More SAP Hybris Commerce Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We use Sana Commerce with Microsoft Dynamics on the back end and the native ERP integration works well. The fact that no third-party integrations are needed between our Sana Commerce web store and… more »
    Top Answer:When we got version 9.2, it was a good price. Everything is moving to the subscription-based cloud model, and that's probably a little high when you look at the lifetime cost.
    Top Answer:Our business is unique in the sense that we don't authorize or charge the credit card upfront. We only authorize the card when the order has been packed and is ready to ship. And we charge the credit… more »
    Top Answer:Hybris Commerce's most valuable feature is the simple integration with ERP.
    Top Answer:My primary use of Hybris Commerce was to provide insights into how to improve online and marketing processes.
    Ranking
    5th
    out of 55 in eCommerce Platforms
    Views
    1,018
    Comparisons
    323
    Reviews
    5
    Average Words per Review
    2,114
    Rating
    8.2
    2nd
    out of 55 in eCommerce Platforms
    Views
    5,472
    Comparisons
    2,986
    Reviews
    6
    Average Words per Review
    502
    Rating
    7.5
    Comparisons
    Also Known As
    SAP Hybris, Hybris
    Learn More
    Overview

    Sana Commerce is a SaaS-based B2B e-commerce solution that integrates seamlessly into your tech stack using agile cloud software to enable a stellar e-commerce web store with guaranteed uptime and minimal maintenance.

    How? By making your SAP or Microsoft Dynamics ERP and e-commerce work as one. SCC harnesses the power of your ERP to create an e-commerce platform that automates tedious business processes and delights consumers with easy-to-use functionality. It eliminates the system silos, unnecessary complexities and compromises caused by mainstream e-commerce solutions. SCC drives growth and future proofs your business model by facilitating a smooth omnichannel order process without hurdles.

    Sana Commerce is a certified SAP and Microsoft Gold partner, backed by a strong global partner network and recognized by leading industry experts.

    Want to know if we can meet your B2B needs? Contact us for a personalized demo.

    SAP Hybris Commerce is a powerful and scalable ecommerce solution that enables organizations to deliver a seamless, comprehensive, and omnichannel experience to their customers by providing advanced order management, product content management, customer experience management, and much more. The SAP Hybris Commerce solution is ideal for B2B, B2C, and B2B2C business models.

    SAP Hybris Commerce Features

    SAP Hybris Commerce has many valuable key features. Some of the most useful ones include:

    • Single platform to manage suppliers, distributors and partners
    • Omnichannel capabilities
    • Cloud-native capabilities
    • Advanced product management module to manage multiple catalogs
    • Delivers mobile-first customer experiences
    • Smart CX module for promotions, customer, search results management
    • Intelligent product content management system
    • Ecommerce solution roadmap design
    • Customer journey management
    • UI/UX design & customization

    SAP Hybris Commerce Benefits

    There are several benefits to implementing SAP Hybris Commerce. Some of the biggest advantages the solution offers include:

    • AI-powered merchandising & guided selling for contextual CX
    • Hassle-free, pre-built integrations with other SAP products
    • Scalable shopping cart and checkout experience
    • Migrate seamlessly from other ecommerce platforms to SAP Commerce Cloud
    • Creates perfect ecosystem for Progressive Web App (PWA) development
    • Integration with third-party services (data storage solutions, payment systems, shipping services)
    • Rapid SAP hybris development
    • Deployment support

    Reviews from Real Users

    PeerSpot user Rakesh Y., Senior SAP Hybris Consultant at Freelance, says, “SAP Hybris Commerce has many valuable features. It will provide you with the homepage, the search pages, the list pages, the product detail pages, the cart pages, and the checkouts. Furthermore you can use it to do a presentation for the business. With minimum customizing you can see the product, catalog, the prices with the payment gateway division and just go live. This is a very powerful product in that you can have single or multiple countries managed by a single Hybris solution.”

    A SAP Hybris Consultant at a tech services company explains that the solution is “Feature-rich, secure, quick to develop projects, and the community support is helpful. For e-commerce projects, it has all of the core features so you don't need to develop a lot of things from scratch. If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it. SAP provides all of the e-commerce features and it is secure.”

    A Head of Business Consulting at a program development consultancy mentions, "Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."



    Offer
    Learn more about Sana Commerce
    Learn more about SAP Hybris Commerce
    Sample Customers
    Akzo Nobel B.V., Atkins, Century Martial Arts, Forbo Flooring Systems, Michelin Group, Ravensburger AG Learn more about our customers.
    NHS 24
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company16%
    Wholesaler/Distributor16%
    Comms Service Provider10%
    Retailer9%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider13%
    Manufacturing Company10%
    Retailer8%
    Company Size
    VISITORS READING REVIEWS
    Small Business39%
    Midsize Enterprise13%
    Large Enterprise48%
    REVIEWERS
    Small Business42%
    Large Enterprise58%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise14%
    Large Enterprise66%
    Buyer's Guide
    SAP Hybris Commerce vs. Sana Commerce
    November 2022
    Find out what your peers are saying about SAP Hybris Commerce vs. Sana Commerce and other solutions. Updated: November 2022.
    654,218 professionals have used our research since 2012.

    Sana Commerce is ranked 5th in eCommerce Platforms with 5 reviews while SAP Hybris Commerce is ranked 2nd in eCommerce Platforms with 6 reviews. Sana Commerce is rated 8.2, while SAP Hybris Commerce is rated 7.6. The top reviewer of Sana Commerce writes "Reduced the customer care team's time, got us new customers, and required no third-party integrations". On the other hand, the top reviewer of SAP Hybris Commerce writes "Robust B2B, B2C and D2C eCommerce Solution". Sana Commerce is most compared with Salesforce Commerce Cloud, Shopify and Magento, whereas SAP Hybris Commerce is most compared with Salesforce Commerce Cloud, Magento, Oracle ATG, Shopify and Oracle Commerce Cloud. See our SAP Hybris Commerce vs. Sana Commerce report.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.