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Rootly vs Splunk Cloud Platform comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.7
Rootly enhances productivity and standardizes incident management despite uncertainties regarding measurable ROI and specific efficiency metrics.
Sentiment score
5.2
Users report Splunk Cloud Platform improves efficiency, reduces costs, and enhances security, though ROI perceptions vary.
We did not have a good experience with the Devo toolset, leading to efficiency gains from SOC tier one all the way to tier three in searches, reducing search time and fewer errors compared to Devo, resulting in great optimization.
Director at a media company with 1,001-5,000 employees
Overall, our spend is about the same for much better capabilities.
Global Lead SIEM Engineer at a media company with 1,001-5,000 employees
We have observed between five to seven percent of the overall enterprise-wide applications that were flagged for frequent analysis and necessary cleanup, which saved my SVCs and licenses, ultimately translating to significant cost savings for my organization.
Sr.software engineer at a insurance company with 10,001+ employees
 

Customer Service

Sentiment score
6.5
Rootly's customer service is praised for quick, proactive engagement and useful Slack support, leading to high user satisfaction.
Sentiment score
6.5
Splunk Cloud Platform customer service is praised for effectiveness but experiences occasional delays, especially for non-premium users.
Rootly's customer support is great; every time we have had to use it, they have gotten in touch with us really quickly and connected us to the relevant teams to fix our problems or potentially suggest a feature for the future.
Lead Dev Ops Engineer at a financial services firm with 51-200 employees
The customer support is quite good; I can write to Rootly specialists in Slack, and that is very useful.
Devops engineer at a tech vendor with 51-200 employees
I feel that Splunk's documentation is highly maintained, regular updates seem to happen, and I don't have any suggestions for improvement as it is currently at its best.
Security Engineer at Payatu
However, as I mentioned, sometimes they might not have proper knowledge or sometimes they are not sufficiently technical.
Senior Information Technology Security Consultant at Mideast Data Systems
The CSMs and account managers in the channel team are great, providing assistance not just with selling the product but also for implementation, deployment, and aftercare.
Partner Account Manager at a wholesaler/distributor with 51-200 employees
 

Scalability Issues

Sentiment score
6.1
Rootly enhances scalability by seamlessly integrating with growth, simplifying component addition, alert management, and user expansion for teams.
Sentiment score
6.7
Splunk Cloud Platform is praised for seamless scalability and flexibility, though some face issues with licensing constraints or costs.
If we ever need to add a new alert, we just put it into the code, run the pipeline, and we are done.
Lead Dev Ops Engineer at a financial services firm with 51-200 employees
Rootly's scalability is great; it goes under the hood and my colleagues and I as users do not think about it generally.
Devops engineer at a tech vendor with 51-200 employees
If we have compliance requirements to just store logs, then Splunk Cloud Platform is not the right platform.
Consultant at Principal Financial Group
If you purchase something initially and later have increased requirements, they can scale up and scale down your environment.
Senior Information Technology Security Consultant at Mideast Data Systems
Splunk Cloud Platform's scalability works well, especially for smaller businesses, but can present issues for larger enterprises facing stricter regulations and greater integration requirements.
Partner Account Manager at a wholesaler/distributor with 51-200 employees
 

Stability Issues

Sentiment score
8.7
Rootly is praised for its stability, with users consistently highlighting its reliability and lack of issues or complications.
Sentiment score
7.8
Users praise Splunk Cloud Platform's stability, high availability, and effective support, despite occasional slowdowns and minor downtimes.
Its stability is commendable, enabling easy visibility into logs, effective data ingestion, and successful operations with diverse integrations and third-party platforms.
Partner Account Manager at a wholesaler/distributor with 51-200 employees
This is usually improved by following best practices such as optimizing SPL queries, using the proper index, and managing data correctly.
Jr. Oracle Apex Developer at a tech services company with 51-200 employees
I rate Splunk Cloud Platform a ten out of ten for stability and reliability.
Security Engineer at Payatu
 

Room For Improvement

Rootly aims to improve integration, notifications, and customization with AI while listening to user feedback for future enhancements.
Splunk Cloud faces challenges with navigation, documentation, AI integration, costs, steep learning curve, and support, impacting user experience.
We had one incident when we lost alerting generally because Rootly crashed, and we did not like it.
Devops engineer at a tech vendor with 51-200 employees
The integration process could be easier, perhaps with the addition of AI to facilitate smoother integrations with other applications, especially since those who manage integrations often need technical knowledge about web services and single sign-on processes, which can be challenging for non-technical users.
System Architect at CI&T
Enhancing search functionality to make it easier to locate historical incidents and action items would be beneficial.
Specilist at a tech vendor with 10,001+ employees
I know there are tutorials on the website, but I feel if they rolled out more free courses on such things that provide a link to a free course for beginner training, I feel people would be interested in it.
Data Security Intern at a manufacturing company with 10,001+ employees
In terms of enhancement for Splunk Cloud Platform, I would say if we could create add-ons or if we get the capability to build add-ons directly through cloud, not talking about the add-on builder framework, but something editor-like where we will directly edit our conf files from any specific app or TA provided by Splunk Cloud Platform itself.
Splunk Engineer at a recruiting/HR firm with 11-50 employees
I would suggest going for Splunk Cloud Platform because AWS, Microsoft Azure, and Google Cloud are very expensive in comparison.
Soc Analyst at Softcell Technologies Limited
 

Setup Cost

Rootly offers competitive pricing and easy setup, appealing to enterprises, though user addition processes could improve.
Splunk Cloud Platform offers robust features and subscription model pricing, but enterprise buyers find it expensive despite its value.
Generally, it is great and the price is great, and that is the reason we chose Rootly.
Devops engineer at a tech vendor with 51-200 employees
Rootly scheduled a call with us and was very quick to give us a POC license to trial out the full product.
Lead Dev Ops Engineer at a financial services firm with 51-200 employees
Once you are in the partnership with Splunk Cloud Platform and with Cisco, you can have good discounts, you can make the deal and discuss, and they are willing to help you as a partner in finding the solution and finding your target.
Innovation Service Manager at a computer software company with 51-200 employees
When it comes to the cost of Splunk Cloud Platform, I would rate it a five from one to ten, with one being cheap and ten being expensive.
Project Manager at Crest Data Systems
If you really need the SIEM solution, then it is very cost-effective for your company.
Angular developer at Flourish software
 

Valuable Features

Rootly's Slack integration streamlines communication, enhances workflow, improves resolution rates, and boosts operational efficiency with top tool integrations.
Splunk Cloud Platform offers analytics, intuitive interface, scalability, and AI-driven insights for efficient threat detection and operational management.
With the strategic approach of putting everyone in a Slack group to resolve incidents, we have reduced the percentage of incidents created in a month by thirty percent during the first three months of using Rootly.
System Architect at CI&T
Rather than manually tweaking schedules to try to hack a way to shadow existing engineers, Rootly gave us a shadow feature which allowed us to say person X, please shadow person Y, using these times and these days, very customizable.
Lead Dev Ops Engineer at a financial services firm with 51-200 employees
The precise rules and entities help me route alerts very specifically to the exact persons who are in charge and to rotate this person using on-call policies.
Devops engineer at a tech vendor with 51-200 employees
The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs.
Sr Manager at Continued
The search capability utilizes the same compute assigned, and compared to on-premises, it is very efficient and fast because on-premises we had fixed compute assigned with limits set for searching per role or application.
Senior Software Engineer at WorldPay US
The platform's alerting mechanism is valuable, as there is software that makes alarms in case of attacks.
Chief Executive Officer at ENAD
 

Categories and Ranking

Rootly
Ranking in IT Alerting and Incident Management
11th
Average Rating
8.0
Reviews Sentiment
5.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Splunk Cloud Platform
Ranking in IT Alerting and Incident Management
3rd
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
112
Ranking in other categories
Data Visualization (3rd)
 

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of Rootly is 2.8%, down from 9.6% compared to the previous year. The mindshare of Splunk Cloud Platform is 2.2%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Splunk Cloud Platform2.2%
Rootly2.8%
Other95.0%
IT Alerting and Incident Management
 

Featured Reviews

MT
Lead Dev Ops Engineer at a financial services firm with 51-200 employees
On-call workflows have become reliable and onboarding new engineers runs smoothly
The best feature that Rootly offers, which I really appreciated when we onboarded Rootly, is the shadowing feature. I evaluated quite a few tools but Rootly was the only one at the time that had this, and this allowed us to onboard new engineers into the on-call rota smoothly, which was a really cool feature. Regarding how the shadowing feature helped with onboarding new engineers, rather than manually tweaking schedules to try to hack a way to shadow existing engineers, Rootly gave us a shadow feature which allowed us to say person X, please shadow person Y, using these times and these days, very customizable, and it allowed us to onboard people in a much more graceful manner.
reviewer2805510 - PeerSpot reviewer
Partner Account Manager at a wholesaler/distributor with 51-200 employees
Unified log analytics has transformed security monitoring and cuts breach detection to minutes
Splunk Cloud Platform has areas for improvement, including the fact that it is obviously an enterprise tool and can be expensive, which is the biggest complaint I have noted. Costs can rise due to high data ingestion and long retention periods, along with a complex licensing structure that makes pricing difficult to predict as usage grows, especially since more systems send logs. There are also performance concerns at scale where users have reported slower searches and expensive long-term storage needs, particularly in multi-terabyte environments. Additionally, operational complexity exists as enterprises still need to do data onboarding, create dashboards, handle retention policies, access control, and performance tuning. These are the three key areas of improvement I have identified.
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Top Industries

By visitors reading reviews
Performing Arts
27%
Manufacturing Company
7%
Comms Service Provider
6%
Financial Services Firm
6%
Financial Services Firm
15%
Manufacturing Company
13%
Construction Company
9%
Outsourcing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise4
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise17
Large Enterprise80
 

Questions from the Community

What is your experience regarding pricing and costs for Rootly?
Regarding my experience with pricing, setup cost, and licensing, we got a license for one year. Generally, it is great and the price is great, and that is the reason we chose Rootly. The only thing...
What needs improvement with Rootly?
There are a few areas where Rootly can be improved. More customization options for postmortem templates and reports would be helpful. Enhancing search functionality to make it easier to locate hist...
What is your primary use case for Rootly?
I use Rootly every day to manage the end-to-end incident lifecycle. When a critical incident is reported, I create or join an incident on Rootly, assign the appropriate severity, and engage the req...
What is your experience regarding pricing and costs for Splunk Cloud Platform?
My experience with pricing, setup costs, and licensing has been very good, as we did not face any issues. We're receiving all the needed support from the start.
What needs improvement with Splunk Cloud Platform?
More guardrails can be implemented, and workload management can be improved in Splunk Cloud Platform. Ad hoc searches are still being executed with index equal to star, which reveals opportunities ...
What is your primary use case for Splunk Cloud Platform?
Splunk Cloud Platform serves as our primary observability solution, focusing on monitoring logs, metrics, and traces for our systems. We primarily use Splunk Cloud Platform for log monitoring by se...
 

Overview

 

Sample Customers

* **Atlassian** * **Cisco** * **Databricks** * **DigitalOcean** * **Google Cloud** * **IBM** * **JetBlue** * **LinkedIn** * **Lyft** * **Microsoft** * **MongoDB** * **Netflix** * **Pinterest** * **Qualcomm** * **Red Hat** * **Salesforce** * **Spotify** * **Square** * **T-Mobile** * **Twitter** * **Uber** * **VMware** * **WeWork** * **Workday** * **Xerox** * **Zoom**
Mindtouch
Find out what your peers are saying about Rootly vs. Splunk Cloud Platform and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.