Quest Rapid Recovery [EOL] vs Unitrends comparison

Quest Software and Kaseya are both solutions in the Backup and Recovery category. Additionally, 90% of Quest Software users are willing to recommend the solution, compared to 84% of Kaseya users who would recommend it.

Quest Rapid Recovery [EOL]

Read 20 Quest Rapid Recovery [EOL] reviews

90% willing to recommend

Unitrends

Read 34 Unitrends reviews

933 Views
877 Comparison Views

84% willing to recommend

Quest Rapid Recovery [EOL]

Unitrends

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 23, 2025

Quest Rapid Recovery and Unitrends both compete in the backup and disaster recovery solutions market. Quest seems to hold a slight advantage due to its fast restoration features and seamless VMware integration.

Features: Quest Rapid Recovery enables granular recovery points, point-in-time server mounting, and seamless VMware integration. Its compression and deduplication features significantly reduce backup and recovery times. It also supports disk backup to the cloud, bolstering its disaster recovery capabilities. Unitrends, however, provides instant recovery, reliable DR backup to multiple locations, and versatile backup options that support older operating systems, making it a robust solution for diverse environments.

Room for Improvement: Quest faces challenges with GUI responsiveness, limited OS client support, and technical support inefficiencies. It also lacks file-level backup capabilities and full support for physical snapshots. Unitrends could improve its GUI, backup job management, and simplify its pricing model to avoid server strain and enhance customer engagement, particularly in the enterprise sector. It must also focus on stabilizing backup data storage.

Ease of Deployment and Customer Service: Quest offers ease of integration with existing systems and an efficient setup process, though technical support response times can vary. Unitrends, with its hybrid cloud option, expands deployment capabilities but its technical support responsiveness falls short compared to Quest, with noted complexities in initial setup and post-installation support.

Pricing and ROI: Quest's licensing is costly, especially for small businesses, yet its ROI is often justified by its performance in crises and comprehensive features. Unitrends presents competitive initial pricing, but renewal costs may rise. Its simple licensing structure, which may include hardware replacements with support agreements, provides notable ROI by ensuring data recoverability and risk reduction, though Quest’s higher pricing might dissuade budget-focused buyers despite its performance advantages.

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October 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Quest Rapid Recovery [EOL]

Average Rating

8.8

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Unitrends

Average Rating

7.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Backup and Recovery (33rd)

Q&A Highlights

it_user177801

IT consultant at a tech consulting company with 51-200 employees

Jul 23, 2023

Software replication to remote sites during disaster recovery?

We have recently implemented Zerto as a disaster recovery solution. Not only does it replicated, it allows you to created boot orders for the VM's. This means you can have your SQL server start and set an automatic delay for the applications servers. It can also be configured to bring a failover test up on an isolated network for DR testing. It can also replicate between different hypervisors. For example, you can replicated from VMware to Hyper-V or AWS. They are adding more hypervisors with newer released.

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Featured Reviews

Juan LuisNuñez

Engineering Director at MC Microcomputación

Efficient data protection with seamless integration for virtual environments

With the evolution of the product, I don't have to wait for a snapshot, a zero snapshot. It is more fully integrated with the hypervisor, particularly with VMware solution, and it is simple to create replica sets to our VR site. The solution is fully integrated. I have three products in one: PowerEdge Server, the software, and the compression and deduplication features of the data domain integrated in just one solution.

Read full review

Todd Guthrie

Director Of Information Technology at Creation Technologies

The solution can be used to back up servers and Hyper-V cluster nodes, but its support is super expensive

I wouldn't rate Unitrends a ten out of ten because we had some hard drive failures in the appliance. Typically, when you have OneDrive, you can get it replaced. For some particular reason, the situation caused the entire system to crash. We had to reinstall the CentOS operating system on it, and we lost all our backups. They said there was no way to retain it, and it was pretty devastating and concerning that a drive failure would cause the loss of all the data on the appliance. It was extremely disappointing, and we had to start from scratch after three years worth of backup data. I rate Unitrends a nine out of ten for stability.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature of the solution is the user interface."

"The compression and deduplication features have helped to save on storage costs."

"Built-in encryption helps to secure our data as it travels from our on-site server to our off-site backup server."

"One feature I found that's the most valuable in Quest Rapid Recovery is the VM standby feature which is very useful for my current customer. The solution also has a great replication feature. The third most valuable feature in Quest Rapid Recovery is the five-minute RPO and the fifteen-minute RTO. The solution is also very user-friendly."

"Definitely, the mount and recovery points are the most valuable, because if someone deletes a file or something, or if something gets corrupted, we can always revert back to an old change because our repository goes about a month back. The ability to roll back files and the ability to roll back servers is really important."

"The most valuable feature is the disaster recovery process from the data center."

"The local mount utility is most valuable. I do restores fairly regularly. Thankfully, I have not ever lost an entire server that I've had to resurrect, but I certainly have people who erroneously saved over a file or have deleted a file. So, we've done that quite a bit. We still have the DL4000 appliance, and we had, kind of, extrapolated that out over a five-year period. Now, we're in year six, so we had to add storage, which we did as a SAN next to DL4000, but prior to adding in that extra storage, we, here and there, would run into situations where for whatever reason, it would want to be pulling a new base image, and then we would run out of storage. So, we would utilize the archive feature and archive the old data that we want to hang on to, but we don't necessarily need it taking up current data storage. Being able to export out really old data is most valuable to us. Then, we just store that on a NAS that we keep in another building."

"The data protection strategy varies on a case-by-case basis, but overall, it's doing well."

More Quest Rapid Recovery [EOL] pros

"The most valuable feature of Unitrends for me is the automated feedback"

"I really like the reporting options you get for various email reports."

"I am impressed with the tool's reporting and UniView features."

"The simple and fast restore routine."

"The ability to back up both physical and virtual appliances under one roof."

"When we talk about a backup point of view, from a backup perspective, it's a good one."

"The ability to backup both physical and virtual machines, along with having an appliance store the backups locally instead of on a file server, NAS, or SAN."

"Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately."

More Unitrends pros

Cons

"Rapid Recovery can only backup the machine or disc, but it can't back up from folders, and files, and things like that."

"When you do a full backup, all of the memory resources on the server are used, which is something that should be improved."

"There could be better space management for incremental data. When you use incremental data, the space in the appliance keeps on going up. There should be a better way to manage the space. You have to manage the incremental data to reduce the time."

"The terminology didn't seem easily available. When I go to the website, it is hard to search for things. You get all the articles, then you finally get the search button. They need the search at the top of the knowledge base. Then, on occasion, if you get an error message in the system, which is very important, it says, "Click here for more information," but I never get more information. The search engine doesn't find it or it is some weird error. It has never worked for me."

"I think the self-paced learning and knowledge base can always be improved so that users can self-service without having to contact either a reseller or Quest. I know there are things that I would have been looking for to try and solve. And the only way I could get there was to actually open a ticket rather than go through self-service through the portal."

"It's not really Quest's fault, but the only issue that I had during the time when I was doing a lot of our restores is whenever the server reboots, it has to bring all of the repositories back in again, which takes around five to six hours to pull eight terabytes back in again."

"Sometimes, when we have certain batches for Windows, it needs to be restarted. When it's restarted, the service is configured as a delayed start. Sometimes, you need to wait too long until it rights itself, or you have to do it manually."

"The on-premises deployment model shouldn't have a maintenance fee. If there's going to be technical support, they need it to be free or it should be paid on upon adopting the solution."

More Quest Rapid Recovery [EOL] cons

"The ability to run just differentials without pulling the full on your archive."

"Probably the biggest issue I've had is actually paying for the unit, and part of that problem is that they use a third party for the billing."

"Network-based storage stability could be improved."

"If the interface could be less complex, it is would be great."

"Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management."

"The amount of updates which are being released. Updates should be limited to two or three a year, focusing more on quality instead of a rushed bug release."

"It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market."

"It could be a little more customizable."

More Unitrends cons

Pricing and Cost Advice

"I believe the basic license comes with six terabytes, whereas a lot of the other ones are four terabytes. From the price point, it seemed a lot better than the comparative models, such as Datto, Barracuda, and some of the others. I believe Barracuda was about $15,000 for four terabytes, and Quest was around $12,000 for six terabytes. Pricing is based on the period. There is just the maintenance fee that you have to pay annually, or you can pay for a three-year or four-year contract. This includes Premier Support."

"I don't think the licensing for the product is very expensive."

"Its price is okay. It is reasonable in terms of the way it works."

"When I purchased the change to the license, it was $1,600. I think that was for changing the license. I don't believe that I had to purchase technical support in a while, so I must've bought maybe for five years, but I don't feel there was a huge cost involved in technical support. Its cost was definitely worth it because we've had a fantastic experience with them."

"It is a little expensive. However, I haven't compared it to other solutions. Being a nonprofit, it is always good to have nonprofit discounts on products."

"I'm not aware of the exact cost of Quest Rapid Recovery because I'm from the technical team, but in general, the solution is quite competitive cost-wise."

"Licensing fees are based on the amount of data that you want to store, which is related to how many customers you want to cover."

"It's very expensive which is why I want to drop it. They charge us per core and we have a six-core server. It's expensive to pay for maintenance charges. I want to switch to something cheaper."

More Quest Rapid Recovery [EOL] pricing and cost advice

"Based on a scale of one to ten, with one being low and ten being high, I would rate the pricing of this solution as a three. Also, there are no additional costs involved in the standard licensing of the solution."

"Pricing model constantly changes."

"When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement."

"No comment."

"Talk with the sales guys. They can work with you on the best package."

"You should be aware how much the monthly costs are to use, what the initial costs for hardware are, and what the options to expand are, if needed."

"We found that the cost of Unitrends was about the same as the Dell DR6300. We liked the fact that the Unitrends appliance was all-in-one."

"Unitrends is an expensive solution."

More Unitrends pricing and cost advice

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Answers from the Community

it_user177801

IT consultant at a tech consulting company with 51-200 employees

Sep 20, 2016

Software replication to remote sites during disaster recovery?

2 out of 16 answers

it_user157908

Tower Architect at Atos

Jan 5, 2015

Hello, Check the VBA module from networker legato software, it might be what you need. Kind Regards, John.

Read full answer

it_user136023

Consultant at EMC

Jan 5, 2015

So does that mean you want to have a Disaster Recovery solution where data is not on site your bunker site? but yet allows for a fast recovery in case your primary site is down? - What virtualization solution do you use? - What is the link between the 2 (?) sites? - What RPO and RTO are you aiming for? - How much data do you need to recover?

Read full answer

See all 16 answers

Top Industries

By visitors reading reviews

Manufacturing Company

11%

Performing Arts

10%

Computer Software Company

Non Profit

Retailer

16%

Manufacturing Company

12%

Educational Organization

11%

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	15
Large Enterprise	8

Questions from the Community

What do you like most about Quest Rapid Recovery?

The most valuable feature of Quest Rapid Recovery for our organization is the VM recovery functionality.

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What is your experience regarding pricing and costs for Quest Rapid Recovery?

Dell solutions are approximately 30% to 35% more expensive than Veeam.

See all answers

What needs improvement with Quest Rapid Recovery?

The product is expensive.

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What do you like most about Unitrends?

The most valuable feature of Unitrends for me is the automated feedback

See all answers

What needs improvement with Unitrends?

In terms of improvement, the UI, especially in the recovery section, is unclear about which repository it uses—I had to hover over to find that information. Figuring out the scripting part wasn't s...

See all answers

What is your primary use case for Unitrends?

I use Unitrends to back up my VMware virtual machines and files, ensuring redundancy for both disks and protection against ransomware. I have implemented an air gap strategy by keeping some backups...

See all answers

Comparisons

Veeam Data Platform vs Quest Rapid Recovery [EOL]

Compared 29% of the time

NetVault Plus vs Quest Rapid Recovery [EOL]

Compared 13% of the time

Commvault Cloud vs Quest Rapid Recovery [EOL]

Compared 12% of the time

Rubrik vs Quest Rapid Recovery [EOL]

Compared 12% of the time

Acronis Cyber Protect vs Quest Rapid Recovery [EOL]

Compared 9% of the time

More Quest Rapid Recovery [EOL] Competitors

Veeam Data Platform vs Unitrends

Compared 45% of the time

Commvault Cloud vs Unitrends

Compared 12% of the time

Acronis Cyber Protect vs Unitrends

Compared 12% of the time

Rubrik vs Unitrends

Compared 11% of the time

Cohesity DataProtect vs Unitrends

Compared 10% of the time

More Unitrends Competitors

Product Reports

Buyer's Guide

Quest Rapid Recovery [EOL]

October 2025

Download Quest Rapid Recovery [EOL] product report

Buyer's Guide

Unitrends

September 2025

Download Unitrends product report

Also Known As

Dell AppAssure

No data available

Overview

Quest Rapid Recovery [EOL] provides easy-to-use backup and recovery capabilities, emphasizing granular recovery and point-in-time restoration with simple installation, data replication, and user-friendly navigation.

Quest Rapid Recovery [EOL] helps manage infrastructure environments with features supporting disk backup, archiving, VM standby, and replication. Despite limitations like sluggish GUI, lack of support for tape and Mac, and high memory use, users appreciate its real-time data replication and strong reliability. The tool is employed in on-prem deployments and aids in disaster recovery, protecting data across cloud and on-premise servers, securing databases, and facilitating quick recovery during failures.

What are Quest Rapid Recovery [EOL]'s key features?

Ease of Use: Simplifies operations with a user-friendly interface.
Granular Recovery: Allows detailed data retrieval.
Point-in-Time Restoration: Enables specific time data recovery.
Real-time Replication: Ensures up-to-date data replication.
Compression and Deduplication: Streamlines data management.

What benefits can users expect from Quest Rapid Recovery [EOL]?

Improved Storage Efficiency: Enhanced by archiving and disk backup support.
Flexibility: Utilizing VM standby and replication features.
Reliability: Offers fast emergency recovery with minimal admin burden.

Quest Rapid Recovery [EOL] is integral for industries requiring robust data protection, encompassing crucial server and database backups in compliance-focused environments with SQL databases and Hyper-V hosts, ensuring swift and dependable recovery solutions.

Quest Software

Unitrends offers cloud replication, remote management, and instant recovery, making it highly versatile for backup needs across physical and virtual nodes. Its seamless functionality and robust support ensure enhanced operational efficiency.

Unitrends is known for its ability to integrate with physical and virtual environments, ideal for backing up Azure VMs, local systems, and diverse operating systems. Users employ Unitrends for daily backups, disaster recovery, and file recovery tasks, protecting servers, VMware, Hyper-V clusters, and legacy systems. Real-time synchronization and monitoring are key to its efficiency, although some areas like interface and support structure require refinement. Pricing and stability concerns, as well as SQL backup sensitivity, suggest room for improvement. Users often encounter issues with billing, renewals, and dual VPN support, seeking more scalable and affordable options.

What are the key features of Unitrends?

Cloud Replication: Enables seamless backup across cloud environments.
Instant Recovery: Provides immediate access to data during disruptions.
Remote Management: Facilitates easy management of backup tasks remotely.
Global Deduplication: Significantly reduces backup sizes.
Real-time Synchronization: Ensures up-to-date data storage.

What benefits should users expect from Unitrends?

Operational Efficiency: Enhanced through its seamless interface and powerful reporting.
Reliability: Offers robust protection against ransomware.
Versatility: Supports diverse operating systems and environments.
Technical Support: Provides consistent and reliable assistance.

In industries like healthcare, financial services, and education, Unitrends plays a critical role in maintaining data integrity and accessibility. It is implemented to simplify backup processes, minimize downtime, and ensure compliance with data protection regulations, offering a comprehensive security strategy.

Kaseya

Sample Customers

PRIME aerostructures GmbH, Tamworth Regional Council, Rhondda Housing Association, Stadtwerke Pforzheim GmbH & Co., Guangdong Aiyingdao Childrens Department Store, Nspyre, Tarrant Technology Partners, CloudRunner

NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology

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