Qualys Exposure Management vs SymphonyAI IT Service Management comparison

Qualys Exposure Management vs. SymphonyAI IT Service Management

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Ajay Paul

System Engineer at a outsourcing company with 10,001+ employees

Vulnerability management has prioritized high‑risk patching and simplified bulk system reporting

The primary issue is with the reporting functionality. Even though we fix vulnerabilities, the reports do not reflect the changes immediately. Sometimes we need to manually run a script to scan the systems before Qualys Enterprise TruRisk Management will update the scan results. The main issue is the reporting delay, and sometimes the Qualys Enterprise TruRisk Management agent will not scan the system, which means we do not receive accurate reports in a timely manner. Additionally, there are many metrics for calculating vulnerabilities, such as the Qualys ID, severity scores, CVSS scores, and other metrics. The abundance of information can be confusing. These two aspects are the most significant negatives I have experienced with this tool.

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AbhilashSherkane

Senior Practitioner at a outsourcing company with 1,001-5,000 employees

Comprehensive IT service processes have been supported but customization and support need improvement

All ITSM functionalities of SymphonyAI IT Service Management, including incident, problem, change, service request, and their out-of-the-box functionalities, are pretty good. SymphonyAI IT Service Management does not have too many integrations and does not have too many out-of-the-box integrations compared to other peers in the market. I think that is the only place where they lack. However, they did have a functionality where we could build our own integration, so we were using that. If they had any out-of-the-box capabilities for some of the common infrastructure tools, that would have been easier for us. The out-of-the-box functionalities were good, including AI. However, the moment we had to customize options, that becomes very difficult with SymphonyAI IT Service Management. As long as we were using out-of-the-box, it worked great.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Because of the presence of Automation, it helped my company deal with banks in this field and to know many important processes in banks and private companies."

"It's a great product, timely support, and guidance."

"Adding Automation Anywhere is a tremendous value-add in the long-term."

"AA has improved our efficiency and saved on manual hours because no manual interaction is required."

"The setup is straightforward. Automation Anywhere provides customer success managers to help with the setup."

"Automation Anywhere helped our organization to get our training and implementation needs successful by providing both community edition and partner edition. Automation Anywhere seamlessly handed off exceptions to employees from Automation Anywhere bots."

"As we were closing our fiscal year, we had this huge backlog that we needed to clean up. The business was preparing to hire 12 people to do that, and even though they were not sure they could handle it, we built the process to extract and do the entire process just in two weeks. We were able with a single person to clean the entire backlog, which gave us huge benefits."

"The document management processes that IQ Bot gives has very good functionality of how you can actually take unstructured data and make sense out of it, connecting inferences, then making the data available to the user. So, IQ Bot is one of the best tools that I can think of in that aspect. This solves the problem of various document structures, document formats, etc."

More Automation Anywhere pros

"Using the vulnerability management module you can track the list of vulnerabilities and can take action to remediate them."

"The platform's most valuable features include its robust vulnerability detection capabilities and automated remediation workflows."

"Once you are set up properly and have proper acceptance from support teams, device owners and senior management you can start to scan your environment much more often which increases your organizations ability to detect vulnerabilities more often reducing your overall vulnerability footprint and corresponding business risk."

"This is one of the best products I have worked with so far. I like the power of Qualys, and it's a better solution because you can scan a compact file, a BIT file, or batch files. The product already knows what's happening inside, and you don't need to expand the package. Tenable will do the same thing, but you need to have a package issuance claim. With Qualys, we can immediately understand the file, even a compact file. If there's some kind of discovery or incident, you will know what happened in the environment."

"The most valuable features of Qualys VMDR include patch management and the use of virtual scanners to scan appliances and devices, especially those provided by vendors where we cannot manage them ourselves."

"It provides fully automated internal and external vulnerability management."

"The integrations for this solution are very good, as I use a different product for virtual patching of vulnerabilities and Qualys integrates well with that product."

"It is a simple solution that makes scanning easy. You just give it a scheduled task, and it will do everything for you."

More Qualys Exposure Management pros

"It is a good tool to use."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"All ITSM functionalities of SymphonyAI IT Service Management, including incident, problem, change, service request, and their out-of-the-box functionalities, are pretty good."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The product has the best features for ITSM."

Cons

"One of the things that the product should have is to add more advanced level developer capabilities into the platform. I know it is easy for business, non-technical people. However, for the developers, there should be some more features within the product so they can build advanced level use cases much faster."

"I would like to see a technology where they can automatically update or upgrade themselves to the latest version, without having to uninstall the current bot."

"There is a small thing from a development point of view. There should be a static site box for finding any command if I am writing a code. If there are hundreds of functions, you can only scroll up and down to find one each one. There should be a site box where we can find the commands and easily use them."

"From an ease of use point of view, on a scale of one to ten with ten being really easy, I would rate the tool a six."

"Automation Anywhere could improve by better integrating with DevOps. Currently, it cannot be integrated 100% with DevOps methodology, which many companies are requiring."

"The technical support has been a little slow to respond to our inquiries."

"There is a limitation with Automation Anywhere where if you want to build your own packages and deploy them, it is very difficult."

"To achieve a perfect ten, I would want to see new features working as expected and further advancements in automation."

More Automation Anywhere cons

"The IT infrastructure, especially server administration, needs to be improved."

"The reporting needs improvement. It should generate much more stuff like field reports."

"It would be nice to have an all-in-one solution that was automated and could handle the scanning and reports as well as the patching and updating."

"We are moving away from Qualys to Defender ATP because I find that Defender ATP is much better at prioritizing the vulnerabilities that I should be looking at."

"The only improvement I can think of is on the implementation side, otherwise the operation is fine."

"I have used the support from Qualys Container Security and they could improve their knowledge."

"I would like to see this solution more developed and competitive in the Cloud space."

"There needs to be better documentation. Maybe their price scheduler could be made simpler. It's expensive."

More Qualys Exposure Management cons

"There could be flexibility in terms of customization."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"I would like them to add software inventory in the next release. We don't have that right now."

"Technical support takes too long for any issues to get resolved, and that created a lot of frustration."

"Integration was a major limitation with SummitAI."

Pricing and Cost Advice

"It is reasonable and affordable. If you consider the tasks that we can get done using this, the pricing is reasonable and affordable."

"Approximately, for a developer, it is around $750 for a license a year. For Bot Runners, it is about $550."

"Automation Anywhere is reasonably priced because it can sustain us for a long period."

"I think the pricing is reasonable, but clients often perceive it as expensive."

"There is an annual license to use the solution."

"It is somewhere in the middle. The price and value of Automation Anywhere are better than UiPath. The pricing is good globally. It could be a little bit cheaper, but it is good."

"On average, a bot runner in Automation Anywhere can cost $5,000, while in Microsoft Power Automate, you can get most of the same functionality for $100."

"It's fine. However, I'm concerned with the credits in terms of the pricing for the AI models. It is understandable that the new ones are more expensive, but the base models, after doing the pricing conversion, cost about four to ten times as much as paying directly."

More Automation Anywhere pricing and cost advice

"They have recently changed the pricing model, which is now better than it was before."

"The product is more expensive than that of any other vendor."

"It's very expensive, especially if you want to use multiple modules of Qualys."

"When you want to cover yourself for scalability, you will be charged for the number you place on the scan itself."

"Qualys is a pay-as-you-go model, so there's flexibility to the pricing."

"It is more expensive than other products on the market."

"We have an annual contract for Qualys VMDR. I believe it's for either two years or five years."

"The solution is reasonably priced for the value it provides."

More Qualys Exposure Management pricing and cost advice

"The product's cost is average."

"SummitAI IT Management Suite's pricing is a bit expensive."

"We have a regular license."

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909,725 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

11%

Construction Company

11%

Outsourcing Company

10%

Financial Services Firm

14%

Manufacturing Company

Outsourcing Company

Construction Company

Manufacturing Company

14%

Construction Company

13%

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	157
Midsize Enterprise	82
Large Enterprise	558

By reviewers
Company Size	Count
Small Business	21
Midsize Enterprise	12
Large Enterprise	74

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	4

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

What is your experience regarding pricing and costs for Qualys VMDR?

My experience with pricing, setup cost, and licensing shows that we can consider both time and money saved.

What needs improvement with Qualys VMDR?

I haven't explored Qualys VMDR's vulnerability lifecycle automation yet. One of my analysts mentioned that queries la...

What advice do you have for others considering Qualys VMDR?

I have some understanding about PeerSpot, and I have visited the website. PeerSpot is similar to TrustRadius. It take...

What is your experience regarding pricing and costs for SummitAI IT Management Suite?

Their pricing is competitive. With similar tools in the market, they are at a higher price, but it is pretty competit...

What needs improvement with SummitAI IT Management Suite?

I have not worked on their AI-driven analytics, so I am not sure about that capability. I do not know if it would be ...

What is your primary use case for SummitAI IT Management Suite?

We work on the ITSM modules, including predictive intelligence, AI, and ITOM as well. We have not used Orchestration ...

UiPath Platform vs Automation Anywhere

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Product Reports

Automation Anywhere

Download Automation Anywhere product report

Qualys Exposure Management

Download Qualys Exposure Management product report

IT Service Management (ITSM)

Download SymphonyAI IT Service Management product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security

Summus IT Management Suite

Interactive Demo

Automation Anywhere

Demo not available

Qualys

Demo not available

SymphonyAI

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Qualys VMDR is a comprehensive cybersecurity tool offering vulnerability management, patch management, and continuous monitoring with real-time asset discovery. It delivers scalable, cloud-based solutions that enhance security operations without additional infrastructure.

Qualys VMDR provides a robust platform for enterprise security, integrating vulnerability management, compliance, and asset inventory for full visibility across cloud and on-premises environments. It features a comprehensive dashboard with threat intelligence-driven prioritization and remediation capabilities. Users benefit from accurate assessments via agent-based scanning and appreciate the intuitive, customizable scanning and reporting interface. However, there's room for improvement in false positive reduction, UI simplification, and integration capabilities, along with enhancements in asset management for large-scale deployments and the vulnerability database. Enhancing technical support speed, patch management, compliance standards, and inter-module navigation would further enrich user experience.

What are the key features of Qualys VMDR?

Vulnerability Management: Identifies and manages security vulnerabilities across environments.
Patch Management: Ensures systems are updated with the latest patches.
Continuous Monitoring: Offers real-time insights into security posture.
Asset Discovery: Provides up-to-date asset inventory and visibility.
Threat Intelligence: Enhances prioritization and remediation processes.
Customizable Dashboard: Facilitates easier scanning and reporting through an intuitive interface.

What benefits can users expect when evaluating Qualys VMDR?

Scalability: Cloud-based deployment offers easy, cost-effective expansion.
Accurate Assessment: Agent-based scanning keeps security data current.
Enhanced Security Operations: Comprehensive features streamline vulnerability management.
Advanced Reporting: Facilitates detailed insights for better security decision-making.

Qualys VMDR is widely used in industries needing stringent security and compliance measures, offering comprehensive vulnerability and compliance management. It is deployed to secure web applications, servers, and crucial assets, supporting a wide range of sectors by ensuring policy adherence and vulnerability tracking through its powerful cloud platform.

Qualys

SymphonyAI IT Service Management provides comprehensive ITSM functionalities with features like remote access, chat AI, and automation. Its 360-degree asset lifecycle view and orchestration engine stand out, though integration and customization have room for improvement.

SymphonyAI IT Service Management is a robust tool for managing incidents, problems, changes, and service requests. It enhances asset management with native discovery and is designed for efficient SLA tracking. While users value its strong out-of-the-box features, they often seek better integration options and improvements in software inventory and support services. Despite AI-driven analytics and customization challenges, its use cases in remote access and ticketing processes demonstrate its core strengths.

What are the key features of SymphonyAI IT Service Management?

Remote Access: Enables users to manage IT services from any location efficiently.
Chat AI: Provides intelligent communication solutions for enhanced user interaction.
Knowledge Base: Offers a repository of information to streamline problem-solving.
Automation: Automates processes to improve accuracy and reduce manual effort.
Orchestration Engine: Integrates different systems for seamless operations.
Full ITSM Capabilities: Manages incidents, changes, and service requests comprehensively.

What are the benefits and ROI to consider?

360-Degree Asset View: Ensures a complete perspective on asset lifecycle for better management.
Fast Report Fetching: Provides quick access to essential data, aiding decision-making.
SLA Tracking: Monitors service level agreements effectively, improving compliance.
Cost-Effective: Balances robust features with considerations on pricing and budget.

SymphonyAI IT Service Management is employed across industries for remote IT support, call logging, and ticket management. It supports incident service requests, CMDB, and asset management. Some leverage predictive intelligence and ITOM, while others, driven by internal solutions or cost factors, hesitate to fully adopt its Automation Engine. Upcoming chatbot capabilities are being explored by organizations looking to enhance their IT service management frameworks.

SymphonyAI

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Qualys Exposure Management vs. SymphonyAI IT Service Management