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Proofpoint Email Protection vs Trend Micro ScanMail [EOL] comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Proofpoint Email Protection
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
110
Ranking in other categories
Email Security (1st), Advanced Threat Protection (ATP) (5th), Digital Risk Protection (5th), Office 365 Protection (1st), Secure Email Gateway (SEG) (1st)
Trend Micro ScanMail [EOL]
Average Rating
7.4
Reviews Sentiment
6.6
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Siva_Prasad - PeerSpot reviewer
Senior Consultant at a tech vendor with 10,001+ employees
Email defenses have reduced phishing incidents and protect sensitive data across our enterprise
As things are evolving and threats develop in unpredictable ways, Proofpoint must adopt AI solutions and agentic solutions more aggressively and provide them to customers as part of service offerings. Inbuilt AI solutions would add more value and make Proofpoint a more premium choice for customers. With the help of AI solutions, agentic AI, and generative AI capabilities, the product would be more efficient than it currently is. Filtering false positives is highly challenging because it is impossible for humans to identify which emails are genuine and which are spam. Proofpoint should focus more on this area with back-end agents or other tools. Proofpoint should decide which emails are genuine and which are spam so it is not a challenge for end users. When receiving an email, end users should not have to determine whether to respond or not. Proofpoint should not release such spam emails and should strictly block such spam and spoof emails based on connection IPs. Currently, false positives occur in the product, and while this occurs in every product, it is an area where Proofpoint can focus on improving and reducing false positives. One email is enough for an end user to be deceived and lose money, so addressing this area is critical.
Jaffar Ali - PeerSpot reviewer
Director Technical Services at TechnoBIZ
Ensures continuous protection with real-time scanning of emails and mailboxes
ScanMail needs improvement in its reporting, as it is currently weak in some areas. Additionally, the response time of their technical support is slow and needs enhancement. Overall, Trend Micro's technical support has deteriorated, and pricing is another area that requires attention. The list pricing is high, and we lose deals against competitors because of this. Trend Micro should consider reducing their prices, especially for large customers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Out of these three, no other email gateway can be compared with Proofpoint Email Protection."
"I have witnessed a positive impact of Proofpoint Email Protection on my organization, having worked for one of the world's largest organizations that uses Proofpoint consistently for email security."
"Proofpoint Email Protection is a good product, and its most beneficial feature is the Threat Response Auto-Pull. I also like that it's an integrated email security solution."
"Proofpoint Email Protection has positively impacted my organization by significantly reducing the risk of employees clicking a malicious link or the company getting compromised."
"We have a lot fewer malicious emails coming in since implementing this product."
"Proofpoint Email Protection has positively impacted my organization because it has done its job; the company we support does not have any sort of vulnerability attacks by having it in place."
"Overall, we've been happy with the product and the results we've gotten."
"The stability is very good."
"I find Trend Micro ScanMail to be a stable solution, and I would rate its stability as nine out of ten."
"Trend Micro ScanMail is scalable at different levels."
"It does the job. Even when our clients have a very high rate of emails per second, there has been no problem."
"Its integration with mail platforms is valuable."
"I like that Trend Micro ScanMail is very effective and quite strong."
"The pricing of Trend Micro ScanMail is average, which is fine."
"The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
"What I like the most about Trend Micro ScanMail is its easiness."
 

Cons

"Proofpoint has a lot of false alarms. Even their mail flow rules are not the best thing."
"I chose 9 out of 10 because it is based on the customization of exporting logs, and the user experience of the rule-based alerting and the portal is slightly lacking, which is why I deducted that one point."
"As a manager with multiple customers using Proofpoint Email Protection, having the ability to manage the admin console more efficiently would be beneficial."
"To improve Proofpoint Email Protection, I suggest breaking down the URL into one versus three different GUIs."
"My experience with pricing, setup cost, and licensing for Proofpoint Email Protection is that it is somewhat on the higher end and more premium, but it is a good product."
"Proofpoint is a little bit expensive."
"The email DLP portion could be a bit easier."
"I would want better spear phishing protection in the essentials package."
"The price could be better. But it would be better if they made it a little cheaper and more cost-effective."
"Its user interface is pretty old-fashioned, and sometimes, it's hard to find the features that you are looking for. The user interface definitely needs some improvement."
"The price could be better. I think it's pretty good compared to other solutions as far as the features are concerned. It basically covers most of the stuff which we require for email security. But it would be better if they made it a little cheaper and more cost-effective. That would make it easier for us to sell it."
"The sandboxing part can be improved."
"ScanMail needs improvement in its reporting, as it is currently weak in some areas."
"The weaknesses of Trend Micro ScanMail are that it doesn't fully protect ad-based web access and lacks proper security for Outlook, iOS, and web browser access."
"ScanMail was one of the best solutions a few years ago, but it is no longer the best solution because of its old-fashioned management console. Customers associate it with something that is old because there is no change in the management console. It has old icons, and it is not fresh enough. It is also not easy to use or play with. The report engine is also old-fashioned. Customers want something easier, quicker, and cleaner."
"Even Trend Micro ScanMail support staff are not familiar with this product."
 

Pricing and Cost Advice

"Proofpoint is fairly expensive."
"The end customer is buying our solution, which can be for monthly or annual usage depending on our payment and business model."
"The licensing model for Proofpoint Email Protection is simple. It's based on the number of users. Price-wise, Proofpoint Email Protection is a five out of ten because it's a pretty expensive solution."
"They are competitively priced, but I have been forced to get quotes for other solutions now because they haven't been responding to requests to do the work that we would like them to do."
"It is on a yearly basis. Their floor for SMB doesn't matter. The user count is 100 users and below at $2,500 a year. Its cost is higher than other solutions. It is probably about 20% to 30% higher than what you would get with Microsoft. There are no additional costs. All costs are factored in. It can be improved pricing-wise so that it is affordable for the SMB market."
"I rate the product price a seven on a scale of one to ten, where one is low price and ten is high price."
"Annually, it costs us about $92,000. This is pretty much what it costs us. There is no additional cost."
"It is expensive."
"It's a yearly subscription, but the price could be better."
"Its price is okay. It is not too high."
"It is an expensive solution. I rate the pricing a seven out of ten."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Outsourcing Company
10%
Manufacturing Company
10%
Comms Service Provider
6%
Financial Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
9%
Performing Arts
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise23
Large Enterprise62
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
 

Questions from the Community

What needs improvement with Proofpoint Email Protection?
To improve Proofpoint Email Protection, I suggest breaking down the URL into one versus three different GUIs. Regarding Proofpoint Email Protection's AI capabilities, I think its governance and sec...
What is your primary use case for Proofpoint Email Protection?
My main use case for Proofpoint Email Protection includes phishing emails, spam, URL isolation, and training. I utilize the email protect portal to ensure that none of our employees in any of the b...
What is your experience regarding pricing and costs for Trend Micro ScanMail?
The pricing of Trend Micro ScanMail is average, which is fine. Pricing doesn't have anything to do with this; their pricing is standard.
What needs improvement with Trend Micro ScanMail?
The major limitation of this product is that their documentation is very poor; their documentation is extremely poor. Their support is very poor for this product, and the solution is average. To be...
What advice do you have for others considering Trend Micro ScanMail?
I work as a security consultant in Bangladesh Election Commission, a government organization. I have limited experience with Trend Micro ScanMail but can provide some insights. I purchased it from ...
 

Also Known As

Proofpoint Enterprise Protection, Proofpoint Digital Protection
ScanMail
 

Overview

 

Sample Customers

Blocket, University of Waterloo, Lincoln Memorial University, WellSpan Health, U-Haul, Carestream Health, Westinghouse
L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy
Find out what your peers are saying about Proofpoint, Microsoft, Mimecast and others in Secure Email Gateway (SEG). Updated: October 2026.
920,769 professionals have used our research since 2012.