Pega Platform and ServiceNow Orchestration both compete in the Business Process Management (BPM) and Enterprise Service Management (ESM) categories. Pega Platform has the upper hand in case management and a low-code environment, while ServiceNow Orchestration is favored for its IT process automation and user-friendly integrations.
Features: Pega Platform provides robust case management, integration services, and rapid prototyping, offering a unified architecture with a low-code platform for quick implementations and seamless integration across various applications. Its visualization and automation features are also highly valuable. ServiceNow Orchestration is notable for automating business processes with unique service provisioning and seamless integrations across AI and major enterprise tools, making it accessible for IT processes.
Room for Improvement: Pega Platform is often criticized for its complexity, implementation challenges, UI needs, and licensing flexibility. It requires better cloud capabilities and enhanced RPA features. ServiceNow Orchestration faces high module costs and rigid workflows. Improvements are needed for more integrations and flexibility to meet specific customer needs better.
Ease of Deployment and Customer Service: Pega Platform supports various deployment models, including on-premises and clouds, but technical support responsiveness can vary. ServiceNow Orchestration mainly uses public cloud environments and generally fares better in customer support, although unique issues can be challenging to resolve.
Pricing and ROI: Pega Platform is viewed as expensive, with complex licensing based on users and cases, appealing to larger enterprises for higher ROI through efficiencies. ServiceNow Orchestration also has high costs but provides a comprehensive feature set for organizations seeking automation. Both offer significant ROI in capabilities and streamlined operations, despite potentially high costs for budget-conscious buyers.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
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