Pega Platform vs ServiceNow Orchestration comparison

Pega and ServiceNow are both solutions in the Process Automation category. Pega is ranked #2 with an average rating of 8.2, while ServiceNow is ranked #11 with an average rating of 8.3. Pega holds a 6.3% mindshare in PA, compared to ServiceNow’s 4.3% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Pega Platform

Read 82 Pega Platform reviews

4,259 Views
3,321 Comparison Views

91% willing to recommend

ServiceNow Orchestration

Read 16 ServiceNow Orchestration reviews

2,130 Views
1,563 Comparison Views

92% willing to recommend

Pega Platform

ServiceNow Orchestration

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Executive SummaryUpdated on Apr 20, 2025

Pega Platform and ServiceNow Orchestration compete in the business automation and management sector. Pega Platform has an upper hand due to its strong BPM features and flexibility, although it may require specialized training.

Features: Pega Platform offers extensive customization, BPM capabilities, and low-code architecture, allowing flexibility and rapid prototyping. ServiceNow Orchestration integrates seamlessly in ITSM with robust automation, enhancing service management within its ecosystem.

Room for Improvement: Pega Platform needs to improve its user interface, RPA capabilities, and integration support for inexperienced users. ServiceNow Orchestration could benefit from more flexible integration, modular pricing, and better workflow handling to address cost structure challenges.

Ease of Deployment and Customer Service: Pega Platform supports multiple deployment options including on-premises and cloud environments, with mixed reviews on support. ServiceNow focuses on cloud deployment and provides prompt support, although adaptability in unique scenarios may be limited.

Pricing and ROI: Pega Platform's licensing fees are based on users or case volumes, offering high ROI due to its robust process management capabilities. ServiceNow Orchestration, though expensive with modular costs, proves valuable in IT service efficiency and workflow integration.

To learn more, read our detailed Pega Platform vs. ServiceNow Orchestration Report (Updated: April 2025).

Buyer's Guide

Pega Platform vs. ServiceNow Orchestration

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega Platform

Ranking in Process Automation

2nd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (4th), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of Pega Platform is 6.3%, down from 11.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.3%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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ShaheenKapery

Solutions Architect at Altron

Easy to integrate, stable solution and incredibly good customer service

It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a customizable product."

"It is a stable solution...It is a scalable solution."

"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."

"Can do a lot of things with minimum time and cost."

"The most valuable features of the solution are case management, routing, and low-code environment."

"The new PEGA underwriting platform replaced the former underwriting system and helped to integrate other legacy systems and functionalities in one application. It also helped to save licence costs for other legacy systems."

"The product helps you to build faster."

"The stability has been good. We haven't had any issues."

More Pega Platform pros

"The data visualization is good."

"The solution effectively automates business processes."

"The iTerm suite is also crucial for visibility and optimization."

"There are a lot of ready to use orchestration custom packs."

"It is a very stable product, highly affordable."

"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."

"It's probably the best product out there."

"The product has a flexible interface for development."

More ServiceNow Orchestration pros

Cons

"Containerization should be improved in relation to Pega because Camunda is deployable in the containerization deployment process."

"In the Middle East and Africa region, Pega was not very strong from the user experience standpoint."

"It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible."

"Sometimes when we are patching some data from the database, we are getting added as a timeout."

"Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning. One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use."

"PegaRULES should provide a more drag-and-drop interface to make it a low-code, no-code product."

"Robotics could improve, as my learning curve in robotics has been challenging."

"The previous versions had good training documents but the updated versions need to improve the documentation."

More Pega Platform cons

"We cannot perform GUI automation using the tool."

"I would like a user experience module to be added."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."

"There can be gaps in integration."

"The deployment requires awareness among the project staff."

"Efficiency of some features could be improved."

"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"Licensing is expensive. You need to wisely select between per user and per case."

"We mostly have a yearly license."

"Licensing varies across geographical regions for us."

"It's a user-based license where, as you scale the numbers of users, the price increases."

"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."

"I rate Pega BPM a seven out of ten."

"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."

"I would rate the product's pricing a six out of ten."

More Pega Platform pricing and cost advice

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"In terms of price, this solution is at the higher end of what you'll find."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"Pricing is custom to every customer."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"It is not very expensive."

"The solution is costly and orchestrations are very expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

12%

Manufacturing Company

Government

Financial Services Firm

20%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

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Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

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When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.

See all answers

What needs improvement with ServiceNow Orchestration?

The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.

See all answers

Comparisons

ServiceNow vs Pega Platform

Compared 19% of the time

Camunda vs Pega Platform

Compared 15% of the time

Appian vs Pega Platform

Compared 7% of the time

Microsoft Power Apps vs Pega Platform

Compared 6% of the time

IBM BPM vs Pega Platform

Compared 5% of the time

More Pega Platform Competitors

Camunda vs ServiceNow Orchestration

Compared 54% of the time

Control-M vs ServiceNow Orchestration

Compared 15% of the time

IBM BPM vs ServiceNow Orchestration

Compared 7% of the time

Temporal vs ServiceNow Orchestration

Compared 7% of the time

Nintex Process Platform vs ServiceNow Orchestration

Compared 3% of the time

More ServiceNow Orchestration Competitors

Product Reports

Buyer's Guide

Pega Platform

April 2025

Download Pega Platform product report

Buyer's Guide

ServiceNow Orchestration

April 2025

Download ServiceNow Orchestration product report

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

No data available

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Pega Platform vs. ServiceNow Orchestration

April 2025

Free Report: Pega Platform vs. ServiceNow Orchestration

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