Pega CRM vs Pipedrive comparison

Read 13 Pipedrive reviews

1,518 Views
1,063 Comparison Views

78% willing to recommend

Pega CRM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 19, 2024

Pega CRM and Pipedrive are competing products in the CRM space. Pipedrive seems to have a stronger market presence due to its user-friendly features and cost-effectiveness, whereas Pega CRM offers robust customization and automation capabilities appealing to enterprises requiring complex workflows.

Features: Pega CRM provides advanced automation, scalability, and robust customization, making it suitable for large enterprises. Pipedrive offers straightforward sales pipeline management, an intuitive interface, and effective lead management, addressing the needs of small and medium businesses.

Room for Improvement: Pega CRM could enhance its user interface and simplify deployment processes. It may benefit from more cost-effective pricing options for smaller businesses. Pipedrive could improve its reporting functionalities and expand customization scopes. Integrating with more diverse business tools could further strengthen its proposition.

Ease of Deployment and Customer Service: Pipedrive's cloud-based deployment is quick and simple, with efficient customer support through live chat and an online knowledge base. Pega CRM requires a more complex deployment due to its customization depth, often needing professional services, but it offers thorough customer service, including training and dedicated support lines.

Pricing and ROI: Pega CRM's higher setup cost reflects its advanced capabilities, delivering significant ROI in large-scale operations. Pipedrive offers an affordable entry point with predictable pricing models, ensuring quicker ROI for smaller businesses focusing on rapid deployment.

To learn more, read our detailed Pega CRM vs. Pipedrive Report (Updated: December 2025).

Download the complete report

Pega CRM vs. Pipedrive

December 2025

Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pega CRM

Ranking in CRM

21st

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (6th)

Pipedrive

Ranking in CRM

22nd

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (9th), Opportunity Management (4th), Sales Force Automation (10th)

Mindshare comparison

As of January 2026, in the CRM category, the mindshare of Pega CRM is 0.8%, down from 1.3% compared to the previous year. The mindshare of Pipedrive is 0.9%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Pega CRM	0.8%
Pipedrive	0.9%
Other	98.3%

CRM

Featured Reviews

Srinivas Ganisetti

AVP/Sr Analyst Apps at a financial services firm with 10,001+ employees

Case management feature is valuable but the pricing is expensive

I would like to suggest the solution but it really depends on your specific requirements, your business use cases and future plans. There is a significant investment involved in this solution and therefore it is very crucial to reevaluate your future necessity including automation potential and modernization plans. I would suggest that you select any kind of solution and explore alternatives of similar functionalities at a lower cost. This might help you to achieve more with less. In my experience, I would rate it between seven to eight because it offers robust capabilities. But please be aware that other BPM tools are emerging with similar features at a lower cost. Pega CRM is perceived as bulk care compared to order tools, as many of its capabilities are potentially underutilized. I would rate it 7 out of 10.

Read full review

Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."

"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."

"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."

"It also reduces the duration per call, and it ensures a first time resolution of the issue."

"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."

"The case management feature is really valuable."

"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."

"The solution is very easy to use."

More Pega CRM pros

"It's very flexible and we can really fit it into our business model."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"It is a stable platform."

"The solution is pretty easy to use and intuitive."

"The initial setup is straightforward."

More Pipedrive pros

Cons

"The UI is lagging and needs to be improved."

"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."

"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."

"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"

"They should enable the data-driven streaming feature inside it."

"The UI should be improved."

"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."

"The solution has room for improvement around decisional and real-time data analysis."

More Pega CRM cons

"In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer."

"Reporting capabilities of the solution could be improved."

"The automation process is challenging."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"The product is expensive."

"New features sometimes seem bolted on rather than being smooth."

More Pipedrive cons

Pricing and Cost Advice

"The pricing is on the higher side."

"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."

"It is expensive."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"The solution is affordable."

"Pipedrive is relatively more affordable than other solutions."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"On a scale of one to ten, where one is a low price, and ten is a high price, two or three. For us, everything is expensive because this is a startup, but for a normal company, it should be peanuts."

"As of now, the pricing and value are quite good."

"We pay $1000 a month for the tool."

"The product is expensive but provides valuable services."

More Pipedrive pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which CRM solutions are best for your needs.

See recommendations

881,114 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

Manufacturing Company

Educational Organization

Computer Software Company

14%

Outsourcing Company

12%

Retailer

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	2
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	3

Questions from the Community

What do you like most about Pega CRM?

The product's deployment phase was easy.

What needs improvement with Pega CRM?

The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...

What is your primary use case for Pega CRM?

Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

Microsoft Dynamics CRM vs Pega CRM

Comparisons

Compared 16% of the time

Salesforce Sales Cloud vs Pega CRM

Compared 13% of the time

Salesforce Service Cloud vs Pega CRM

Compared 10% of the time

Genesys Cloud CX vs Pega CRM

Compared 10% of the time

Siebel CRM vs Pega CRM

Compared 9% of the time

More Pega CRM Competitors

Apollo.io vs Pipedrive

Compared 21% of the time

monday.com vs Pipedrive

Compared 8% of the time

noCRM.io vs Pipedrive

Compared 8% of the time

Jobber vs Pipedrive

Compared 7% of the time

Zoho CRM vs Pipedrive

Compared 7% of the time

More Pipedrive Competitors

Product Reports

Download Pega CRM product report

Pega CRM

January 2026

Download Pipedrive product report

January 2026

Also Known As

Chordiant

No data available

Overview

Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.

Pega

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Sample Customers

The State of Maine, Aegis, Aegon, AIG Japan, ING

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo