Pega BPM vs ServiceNow Orchestration comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Pega BPM and ServiceNow Orchestration based on real PeerSpot user reviews.

Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Pega BPM vs. ServiceNow Orchestration Report (Updated: November 2022).
657,397 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"Pega BPM's most valuable feature is the use of CDX to solve problems.""It is a stable product.""Can do a lot of things with minimum time and cost.""I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop.""The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product.""The solution is operating well overall.""The solution is able to support the size and scale required.""It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."

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"It's scalable.""This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge.""The data visualization is good.""The solution effectively automates business processes.""Great with IT processes and business processes."

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"The cost of licensing could be improved.""The initial setup takes time.""I would like to see Pega BPM improve the user experience.""One of the areas of this solution that could be improved would be to advance the low code features of the application itself. We would also like to use the same platform to build any application, even if it is not necessarily defined as a functionality needed by a BPM.""The workflow automation can be slow, so there is room for improvement there.""The way the IDE works with the chatbox and the taxonomy imports could be a little smoother.""To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that.""I believe they simplify the application development. It is still complex. The learning is not easy, it takes time compared to other products on the market."

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"I would like a user experience module to be added.""There can be gaps in integration.""The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability.""There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly.""The deployment requires awareness among the project staff."

More ServiceNow Orchestration Cons →

Pricing and Cost Advice
  • "It is cost-effective for medium enterprises. It is cheaper than ServiceNow."
  • "The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
  • "We mostly have a yearly license."
  • "The price is a bit expensive."
  • "Pricing is good."
  • "The licensing model for Pega BPM needs to be improved."
  • "The licensing is on a yearly basis. Because of our special relationship, all the training certifications are free of cost. All our employees can do Pega certifications at zero cost. It is all on Pega."
  • "The price could be lower."
  • More Pega BPM Pricing and Cost Advice →

  • "This is an expensive product, but it is the best in the market considering the features and lack of competitors."
  • "ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
  • "The solution is costly and orchestrations are very expensive."
  • More ServiceNow Orchestration Pricing and Cost Advice →

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    657,397 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everything… more »
    Top Answer:My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could… more »
    Top Answer: Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega BPM… more »
    Top Answer:There are a lot of ready to use orchestration custom packs.
    Top Answer:ServiceNow is priced on the higher side. Everybody knows that but in terms of the gap between ITSM standard and ITSM flow the gap is so large that customers often say they want to go with a chat bot… more »
    Top Answer:When it comes to automation, to basic windows activity, there is room for adding some features. Even in the areas that relate to publishing there could be increased efficiency in areas such as helping… more »
    out of 39 in Process Automation
    Average Words per Review
    out of 39 in Process Automation
    Average Words per Review
    Also Known As
    Pegasystems, SmartBPM
    Learn More
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    Pega BPM is a low-code process automation software product that helps organizations quickly build business applications that deliver the demanded experience by customers. This product is a business process management (BPM), process automation, rapid application development, and low-code development tool.

    Pega utilizes business process management (BPM) - a methodology to manage processes and workflows in an organization with the aim to increase work process results. The product implements BPM in the following steps:

    • Analysis: Through comprehensive analysis, the processes that can be created or optimized to meet business needs are identified.

    • Design: The design of a process aims to reduce errors and maintain relevant standard operating procedures.

    • Modeling: The process design can be modeled using various software tools.

    • Execution: The process model execution can be governed through a business rules engine.

    • Monitoring: Monitoring is performed to detect any issues and collect relevant data.

    • Optimization: The collected data is used to optimize and improve processes.

    Pega BMP utilizes this methodology to automate and simplify operations for companies and improve business agility. The solution can automate business operations such as business rules, mobile application development, reporting, case management, security, integration, and predictive and adaptive analytics. It can be employed on premises and in the cloud and allows for automating services such as accounts, marketing, and sales.

    Pega BPM Features

    Pega BPM has various features through which businesses can automate processes and reduce operational costs. Some of these features include:

    • Adaptive Decision Management: Through the support of data analysis concepts, this product feature allows users to make crucial decisions. It supports the retrieval of data automatically, facilitating real-time decision-making. It also provides the ability to make decisions at all times, depending on changes in the processes.

    • Automatic Code Generation: The programming time at a company can be reduced through this feature, as it generates application codes automatically. The feature offers industry-specific solution frameworks for developing applications and visual development tools, allowing business users to build apps. This enables the simplification of complex business processes by converting them.

    • Pega Omni-channel UI: The user interface (UI) of Pega BPM is a design-once and deploy-anywhere model. This means that any channel can be interfaced with the UI, as designs can be adapted to various parameters, including device, channel, or user.

    • Pega Live Data: This feature of the tool integrates all the business’s data, analyzes it, and summarizes it into formats suitable for presentation. The feature has a caching option, which improves data management by reducing the load on external applications.

    • Pega Situational Layer Cake: Through this feature of the solution, business processes can be adjusted regarding changes in customer type, departments, products, geographies, time, languages, and channels.

    • Pega Pulse: Through Pega Pulse, employees, partners, and customers can collaborate and solve issues simultaneously.

    Pega BPM Benefits

    Pega BPM has various benefits for businesses. They include the following:

    • Accelerates business processes by building applications in a timely manner.

    • Provides automatically tailored screens and forms for customers to improve user experience and engagement.

    • Can be utilized on various sources, including being moved from a data center to the cloud and vice versa.

    • The low-code functionality decreases the need for developer intervention and reduces the costs of outsourcing IT assistance and maintenance.

    • The tool offers a flexible UI that allows users to switch from web to mobile during all times of product usage.

    • The platform offers business scalability incrementation through quick application development.

    Reviews from Real Users

    Amarender C., a feature lead at a financial services firm, thinks Pega BPM is easy to set up with great documentation and training.

    Anoop S., a delivery manager at LanceSoft, rates the product highly because it is user-friendly and has case management and claims management functions; has good documentation and a community portal that help in learning the product and resolving issues.

    ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

    Learn more about Pega BPM
    Learn more about ServiceNow Orchestration
    Sample Customers
    The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
    experian, BEACHBODY, HealthPartners, Banosoft
    Top Industries
    Computer Software Company36%
    Financial Services Firm29%
    Real Estate/Law Firm7%
    Comms Service Provider7%
    Financial Services Firm23%
    Computer Software Company20%
    Comms Service Provider9%
    Energy/Utilities Company6%
    Computer Software Company18%
    Financial Services Firm14%
    Insurance Company8%
    Company Size
    Small Business9%
    Midsize Enterprise13%
    Large Enterprise79%
    Small Business15%
    Midsize Enterprise10%
    Large Enterprise75%
    Small Business29%
    Large Enterprise71%
    Small Business13%
    Midsize Enterprise9%
    Large Enterprise78%
    Buyer's Guide
    Pega BPM vs. ServiceNow Orchestration
    November 2022
    Find out what your peers are saying about Pega BPM vs. ServiceNow Orchestration and other solutions. Updated: November 2022.
    657,397 professionals have used our research since 2012.

    Pega BPM is ranked 3rd in Process Automation with 28 reviews while ServiceNow Orchestration is ranked 11th in Process Automation with 5 reviews. Pega BPM is rated 8.2, while ServiceNow Orchestration is rated 8.0. The top reviewer of Pega BPM writes "Excellent machine learning, automation intelligence, DevOps for larger organizations". On the other hand, the top reviewer of ServiceNow Orchestration writes "Enables an organization to bring all its functions together, saving time and resources". Pega BPM is most compared with Camunda Platform, ServiceNow, Appian, Microsoft Power Apps and IBM BPM, whereas ServiceNow Orchestration is most compared with Camunda Platform, Control-M, IBM BPM, Nintex Workflow and F5 BIG-IQ. See our Pega BPM vs. ServiceNow Orchestration report.

    See our list of best Process Automation vendors.

    We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.