We performed a comparison between Pega BPM and ServiceNow Orchestration based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's case management is its most valuable aspect."
"This is a customizable product."
"The most valuable aspect of the solution is the various workflows."
"Scalable and stable BPM software with a powerful case management feature. It also has good workflow."
"Can do a lot of things with minimum time and cost."
"Allowed us to develop and quickly release with confidence using cloud technologies."
"The stability has been good. We haven't had any issues."
"The solution is able to support the size and scale required."
"Great with IT processes and business processes."
"It's scalable."
"The data visualization is good."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"The product has a flexible interface for development."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"It's probably the best product out there."
"Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved."
"The unit testing needs to improve, as well as the user interface."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"We have experienced a few technical challenges, particularly triggering the workflow through file drops and accessing files."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
"Currently, there isn't any feature I want to be added in the next release of Pega BPM because Pega always adds new features that my team welcomes and looks forward to learning. One area for improvement in the solution is the long learning curve, but after that, you'll find Pega BPM easy to use."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
"The deployment requires awareness among the project staff."
"There can be gaps in integration."
"We cannot perform GUI automation using the tool."
"The flow rate for releases and updates is very, very slow and does not meet customers' objectives for scalability."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"Efficiency of some features could be improved."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
Pega BPM is ranked 2nd in Process Automation with 55 reviews while ServiceNow Orchestration is ranked 13th in Process Automation with 12 reviews. Pega BPM is rated 8.2, while ServiceNow Orchestration is rated 8.2. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of ServiceNow Orchestration writes "Fastest upgrading technology in the market currently". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM, whereas ServiceNow Orchestration is most compared with Camunda, IBM BPM, Control-M, Nintex Process Platform and BMC TrueSight Orchestration. See our Pega BPM vs. ServiceNow Orchestration report.
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We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
