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Parloa vs ServiceNow Virtual Agent comparison

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Parloa

127 views|58 comparisons
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ServiceNow Virtual Agent

Read 5 ServiceNow Virtual Agent reviews
3,828 views|1,888 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
LivePerson vs. ServiceNow Virtual Agent
March 2024
Executive Summary

We performed a comparison between Parloa and ServiceNow Virtual Agent based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Espressive, Moveworks and others in AI-Powered Chatbots.
To learn more, read our detailed LivePerson vs. ServiceNow Virtual Agent Report (Updated: March 2024).
Download the complete report
768,857 professionals have used our research since 2012.
Featured Review
Use Parloa?
Shaikha Hajera
Saves time and helpful for repetitive user requests, but NLU and multilingual features can be better
It has been useful for mundane and repetitive user requests handled by the service desk. In the case of any laptop issues, password reset issues,... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "ServiceNow Virtual Agent was included in my company's basic ServiceNow package, so when you get a ServiceNow license, you can use ServiceNow Virtual Agent for free."
  • "Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it. You don't have to pay extra for the ServiceNow Virtual Agent license. So, there's no extra cost."

    • More ServiceNow Virtual Agent Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about ServiceNow Virtual Agent?
    Top Answer:Virtual Agent frees up resources. When properly populated, it's a great asset because it can provide answers 24/7, and you can operate it with reduced staff. You save money. Over time, you can have it… more »
    Read all 2 answers   →
    What is your experience regarding pricing and costs for ServiceNow Virtua...
    Top Answer:I am a developer, so I've not been involved with its licensing, but I've read about it. Based on what I know, when you purchase ServiceNow ITSM, ServiceNow Virtual Agent comes out of the box with it… more »
    Read all 2 answers   →
    What needs improvement with ServiceNow Virtual Agent?
    Top Answer:Even though the way that the developers program the topics for the Virtual Agent is very intuitive and flexible, there is some room for improvement. There are things that can be done visually, and… more »
    Read all 3 answers   →
    Ranking
    14th
    out of 41 in AI-Powered Chatbots
    Views
    127
    Comparisons
    58
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    1st
    out of 41 in AI-Powered Chatbots
    Views
    3,828
    Comparisons
    1,888
    Reviews
    5
    Average Words per Review
    1,186
    Rating
    7.8
    Comparisons
    Also Known As
    Virtual Assistant, Passage AI
    Learn More
    Parloa
    ServiceNow
    Video Not Available
    Overview

    Engage in high-quality phone conversations by making AI part of your team. Flexible, human-like and enterprise-ready — backed by generative AI to continuously improve your services. Create complex dialogues easily with drag-and-drop functionality. Use multiple customization features to design the most helpful customer conversations. Deliver outstanding customer experiences with automated services across all relevant channels while leveraging your existing infrastructure.

    Make it easy for employees and customers to resolve issues quickly and get what they need, when they need it, with an enterprise conversational experience powered by AI.

    Sample Customers
    Information Not Available
    MGM,Novant Health
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Financial Services Firm17%
    Computer Software Company12%
    Manufacturing Company9%
    Healthcare Company9%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise12%
    Large Enterprise73%

    Parloa is ranked 14th in AI-Powered Chatbots while ServiceNow Virtual Agent is ranked 1st in AI-Powered Chatbots with 5 reviews. Parloa is rated 0.0, while ServiceNow Virtual Agent is rated 7.8. On the other hand, the top reviewer of ServiceNow Virtual Agent writes "Low-code, has a drag-and-drop feature, and easy to implement, but lacks a language conversion feature". Parloa is most compared with Kore.ai , whereas ServiceNow Virtual Agent is most compared with Moveworks, Amelia, Espressive Barista, Kore.ai and Conversational Ai Solution.

    See our list of best AI-Powered Chatbots vendors.

    We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.