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Perplexity vs ServiceNow Virtual Agent comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Perplexity
Ranking in AI-Powered Chatbots
6th
Average Rating
3.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ServiceNow Virtual Agent
Ranking in AI-Powered Chatbots
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the AI-Powered Chatbots category, the mindshare of Perplexity is 4.8%, up from 1.7% compared to the previous year. The mindshare of ServiceNow Virtual Agent is 9.7%, down from 25.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots
 

Featured Reviews

Malte Landwehr - PeerSpot reviewer
Attempts to be versatile but falls short of specialized performance
I use Perplexity primarily as an online search engine when I need information I use Perplexity primarily as an online search engine when I need information. However, I cannot recommend it as Google is a better web search engine, and ChatGPT is a better LLM-based answer engine. I find information…
Felipe Cunha - PeerSpot reviewer
Has a great virtual agent feature that gives us connectivity that can reach out to any middleware
I am the owner and architect in the company with regard to permissions so everyone goes through me to manage their flows. If I could change the permissions so each department could see its own flows, it would simplify a lot in the process. It's something they should improve. I'd also like integration with AI search or any enterprise search machine. That would add such a strategic aspect because you'd no longer need to capture and understand everything and add a realm where you can have a data lake of content. Conversely, imagine if you could give cognitive capabilities to an existing search engine, where the machine might be able to generate reports. It's the next step toward AI ops.
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Media Company
9%
University
9%
Computer Software Company
9%
Manufacturing Company
13%
Financial Services Firm
12%
Computer Software Company
12%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with Perplexity?
The core feature and the core ranking algorithm of Perplexity should be improved. Perplexity is trying to be everything at once, such as providing stock information and e-commerce, and should make ...
What is your primary use case for Perplexity?
I use Perplexity primarily as an online search engine when I need information.
What advice do you have for others considering Perplexity?
I would advise using something else instead. Perplexity has nothing that makes it unique, and it tries to do everything at once but does nothing well. Its competitors are better in every way. I rat...
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Comparisons

 

Also Known As

No data available
Virtual Assistant, Passage AI
 

Overview

 

Sample Customers

Information Not Available
MGM,Novant Health
Find out what your peers are saying about Moveworks, ServiceNow, Espressive and others in AI-Powered Chatbots. Updated: August 2025.
865,164 professionals have used our research since 2012.