We performed a comparison between Pandora FMS and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The network monitoring and configuration within this solution is very good."
"Thanks to this software and to the work of the support team, we have everything under control."
"It is easy to create your own custom modules if you just know a little bit of scripting. If you have unique requirements, you can just make your own modules. You can even grab checks from other vendors. There are open-source checks for various things such as SMTP, etc. There is a long list of different ones from Nagios. You can just use them, and within seconds, you get yourself a check that is monitoring whatever you need. It is really flexible. I guess that's why they call it Pandora Flexible Monitoring System (FMS). It is reliable. It does the job, and it alerts. It is also surprisingly feature-rich. Our network guy just recently asked about a particular protocol to monitor the bandwidth on the network, which is not a common protocol. When I looked it up, and I found that they cover it. It is very mature for a not-so-known product."
"What I value most about Pandora FMS is the simplicity of working with it."
"The most valuable feature is that it is an all-in-one monitoring system."
"Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data."
"The most valuable features are auto-discovery and automatic detection of the network topology and network monitoring."
"The solution is so lightweight that with only 4GB of ram, it allows keeping track of up to two hundred agents from a single console."
"You can improve integrations of the operation with the solution."
"I like the solution due to the fact that it's scalable."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It is a product that is familiar for a lot of users."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"It helps streamline management and processes."
"It is easy to use and simple to learn."
"When it comes to the definition of local Software Agents for the first time in the open-source version, it can become very tedious."
"Pandora FMS is an overall great monitoring solution, but it does not have a community that is as large as Zabbix or Nagios."
"Their support is good, but it is just online communication. It would be great to be able to just call someone and talk to them instead of always writing. It works well for me because I am a decent communicator in email, but some people might find it difficult to describe in a written fashion and communicate with them that way. There is a learning curve to the interface, but once you get used to it, it is actually very powerful. They have a lot of options, but people struggle with the interface. They've improved it though, and it is getting better. They need to keep improving the learning curve to help buy-in. I'm the guy that manages it, so I'm comfortable with it. They can refine the upgrade agents to be easier. They can also do more refinement in end-user usability because not everyone is strong technically, and people who aren't strong technically might be averse to the product, even though it has come a long way. It has a complete GUI and everything."
"I sincerely believe that Pandora needs new ideas for functionality closer to advanced device security monitoring."
"I find that this software is resource heavy, and demands a lot of processing capacity."
"I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control."
"Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas."
"Third-party integration should be improved for some commonly used products."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"It should have better integrations with other solutions."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The tool can be improved by including more detailed information to assist new users."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
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Pandora FMS is ranked 25th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. Pandora FMS is rated 9.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Pandora FMS writes "The open architecture is easy to extend and enhance". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Pandora FMS is most compared with Zabbix, PRTG Network Monitor, Wazuh and Nagios XI, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Pandora FMS vs. ServiceNow IT Operations Management report.
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