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Palo Alto Networks Cortex XSOAR vs Splunk SOAR comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Ranking in Security Orchestration Automation and Response (SOAR)
5th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
6
Ranking in other categories
AI-SOC (3rd), AI-Powered Security Automation (2nd)
Palo Alto Networks Cortex X...
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
51
Ranking in other categories
SOC as a Service (2nd)
Splunk SOAR
Ranking in Security Orchestration Automation and Response (SOAR)
2nd
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
54
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of Torq is 4.2%, down from 5.1% compared to the previous year. The mindshare of Palo Alto Networks Cortex XSOAR is 8.8%, down from 11.1% compared to the previous year. The mindshare of Splunk SOAR is 8.0%, up from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Splunk SOAR8.0%
Palo Alto Networks Cortex XSOAR8.8%
Torq4.2%
Other79.0%
Security Orchestration Automation and Response (SOAR)
 

Q&A Highlights

it_user870255 - PeerSpot reviewer
Works at a comms service provider with 10,001+ employees
Jun 15, 2018
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
CC
Enterprise Security Architect V at FirstEnergy
Customization supports seamless workflow while data influx challenges response time
What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali. I can create various custom automations and custom fields. There is significant customization ability in this platform. If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier. All of our alerts from different tools come into this central place as we have multiple SIEMs. We have items coming from Anomali and other platforms that are not SIEM tools. This serves as our central location where our SOC analysts can work and determine if incident response is needed. The platform provides data enrichment capabilities, offering information upfront so analysts do not have to search for it. They can access details such as username, phone number, email address, and workplace information. For malware files, they can retrieve details from VirusTotal, including file names and environment presence. We have built substantial automation around these features, which also helps us track case metrics, investigation time, and threat mitigation duration.
SS
Manager cybersecurity at Hexion Inc.
Automates threat response and reduces investigation time but needs better threat intelligence integration
One thing that we would like to see with Splunk SOAR is the expandability to the threat intelligence feed. Currently, we have limited ingestion to the threat intelligence feed for the correlation purpose. We would like to see it being integrated, with license cost or without license cost, to leading threat intelligence sources such as Recorded Future, Feedly, or Flare. That is something we would appreciate having integrated. The second thing on the improvement side is about exposed credential-related information. If we start ingesting those data to Splunk SOAR or SIEM with some sort of integration with threat intelligence feed, that will also improve our detection and prediction method or help us with the investigation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"What I appreciate most about Torq is that it is an essential part of our system."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"The strengths of Palo Alto Networks Cortex XSOAR stem from the fact that it provides functionalities related to patching and URL blocking...It is a scalable solution."
"The solution provides threat intelligence with EDR."
"Many different playbooks are available and can be customized."
"What I appreciate most about Palo Alto Networks Cortex XSOAR is that it is very open, even more so than Anomali."
"Each incident collected is orchestrated with automation that selects the security analyst to be involved, or provides complex execution plans for managing security incidents."
"It has an extensive list of integrations that are available out of the box which makes it easy to start."
"From the security team's standpoint, the solution has improved our organization's overall cybersecurity."
"The Palo Alto ecosystem has a marketplace offering integration with Sentinel or other products."
"Since deploying Splunk SOAR, there has been a notable reduction in time spent on monotonous security tasks, which I estimate to be around 95%, enabling my team to focus on more strategic initiatives."
"The most valuable feature of Splunk SOAR is the automated playbooks, which saves analysts time."
"In terms of time savings in threat responses, as a team, we save more than 30%, estimated around 30-40%."
"The customization of the playbook in Splunk SOAR is very beneficial."
"Our customers find it easy to conduct searches and consider it an excellent content management system."
"The ability to automate Splunk SOAR and customize the playbook use cases is the most valuable feature and is very exciting for me."
"It has definitely saved a decent amount of time for our analysts so they can focus on other tasks."
"Scalability is the best feature of the solution."
 

Cons

"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"Regarding the pricing of Torq, I would say it is expensive."
"The initial deployment of Torq was not easy."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"The configuration of the solution could improve it is difficult."
"The solution's technical support could be better."
"There should be an on-premise version available for customers to have different choices."
"It doesn't offer automatic internet reports out of the box."
"Palo Alto Networks Cortex XSOAR could improve the Panorama feature. We had to turn it off because it was not working properly."
"While I personally appreciate this approach, I have observed that junior analysts on my team find it difficult to build playbooks."
"When Palo Alto bought the solution, the pricing increased by 1.5 times. There's been a 50% increase, which is a lot."
"There is room for improvement in support. The response time could be faster."
"Various aspects of the playbook development process itself can be optimized."
"We've had trouble implementing the solution with Microsoft products. There seems to be an integration gap."
"The solution must provide more AIOps to improve predictability."
"They can improve on what they are currently doing. They can provide more playbooks or at least template playbooks that are in their repository."
"What we have seen is if the workflow gets halted or if we want to halt a workflow, it cannot be resumed."
"In the beginning, we couldn't find any specific documents for every function. It wasn't easy to navigate to what we needed."
"There are areas where Splunk SOAR can continue to improve, particularly regarding the synchronization of information, as sometimes it takes longer than other tools."
"There are areas in Splunk SOAR that have room for improvement. To make Splunk SOAR a better solution, there could be better built-in debugging tools, smarter playbook suggestions, and enhanced lifecycle management."
 

Pricing and Cost Advice

Information not available
"The pricing is fair. The pricing reflects the value and feature set it offers."
"There is a perception that it is priced very high compared to other solutions."
"It is expensive."
"From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
"The solution's cost is reasonable."
"There is a yearly license required for this solution and it is expensive."
"Cortex XSOAR's price could be lower."
"The price of Palo Alto Networks Cortex XSOAR is comparable to other solutions in the market."
"The licensing cost is reasonable."
"It's very overpriced because it is based on the number of users. There is no bulk licensing."
"The tool is not cheap."
"I don't know the exact price, but for my region, it is very expensive."
"We renewed it this year. This year was the first time there was a dramatic increase in the price. It was kind of non-negotiable. It was just a high increase. We had internal communications, and it was definitely a surprise to us. In a short time frame, we renewed it this year. Prices are going up everywhere, but they are not always justifiable, at least not to our eyes. The pricing this year was definitely a big shock."
"Splunk SOAR is more expensive compared to other options for SOAR."
"Splunk SOAR is moderately priced, neither cheap nor overly expensive."
"Splunk SOAR is an expensive solution for an organization of our size."
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Answers from the Community

it_user870255 - PeerSpot reviewer
Works at a comms service provider with 10,001+ employees
Jun 15, 2018
Jun 15, 2018
I would not recommend Phantom or Demisto, but rather JASK! JASK is modernizing security operations to reduce organizational risk and improve human efficiency through technology consolidation, enhanced AI and machine learning. We are empowering the SOC analyst to focus on investigative and response work, rather than the onerous data ingestion, normalization, parsing, and alert discrimination th...
See 2 answers
CL
Consultant
May 23, 2018
I would not recommend Phantom or Demisto, but rather JASK! JASK is modernizing security operations to reduce organizational risk and improve human efficiency through technology consolidation, enhanced AI and machine learning. We are empowering the SOC analyst to focus on investigative and response work, rather than the onerous data ingestion, normalization, parsing, and alert discrimination that is required to simply determine what is important. Purpose-built by the JASK team, proven in solving real-world SOC issues, the JASK Autonomous Security Operations Center (ASOC) Platform enhances threat detection and orchestration to improve contextual visibility, expose blind spots and initiate faster response times with advanced insights.
it_user889167 - PeerSpot reviewer
Director Of Business Development at a tech vendor with 51-200 employees
Jun 15, 2018
I would recommend CyberSponse. There is a reason why CyberSponse have been awarded Government and Military contracts over all the competition! Commerical customers need the same power and capability, why settle for anything less!
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
8%
Comms Service Provider
8%
Outsourcing Company
6%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
8%
Government
7%
Financial Services Firm
11%
Manufacturing Company
11%
Computer Software Company
8%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise4
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise26
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise7
Large Enterprise35
 

Questions from the Community

What needs improvement with Torq?
We do not utilize the AI features that much. When it comes to general AI features of Torq, we are just slowly startin...
What is your primary use case for Torq?
Torq markets itself as a security tool, and we do use them for security, but not in the traditional sense they market...
What advice do you have for others considering Torq?
I would rate Torq an eight overall. I feel that Torq is as good as the effort you put into it. The limitations are ve...
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is ze...
What needs improvement with Palo Alto Networks Cortex XSOAR?
I think Palo Alto Networks Cortex XSOAR can be improved as it has a little bit higher cost than any other SOAR. I thi...
What is your experience regarding pricing and costs for Splunk Phantom?
I am familiar with the pricing aspect, setup cost, and licensing cost of Splunk SOAR, and it is pretty much similar t...
What needs improvement with Splunk Phantom?
While I appreciate Splunk SOAR, there are areas for improvement, notably regarding the CI/CD pipeline for playbook li...
What is your primary use case for Splunk Phantom?
I have been working with Splunk SOAR for about two years now, and it started out of necessity as my team was primaril...
 

Also Known As

No data available
Demisto Enterprise, Cortex XSOAR, Demisto
Phantom
 

Overview

 

Sample Customers

Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
Recorded Future, Blackstone
Find out what your peers are saying about Palo Alto Networks Cortex XSOAR vs. Splunk SOAR and other solutions. Updated: March 2026.
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