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Palo Alto Networks Cortex XSOAR vs Splunk Phantom comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Palo Alto Networks Cortex XSOAR and Splunk Phantom based on real PeerSpot user reviews.

Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Palo Alto Networks Cortex XSOAR vs. Splunk Phantom report (Updated: September 2022).
635,987 professionals have used our research since 2012.
Q&A Highlights
Question: Which Do You Recommend, Phantom or Demisto?
Answer: I would not recommend Phantom or Demisto, but rather JASK! JASK is modernizing security operations to reduce organizational risk and improve human efficiency through technology consolidation, enhanced AI and machine learning. We are empowering the SOC analyst to focus on investigative and response work, rather than the onerous data ingestion, normalization, parsing, and alert discrimination that is required to simply determine what is important. Purpose-built by the JASK team, proven in solving real-world SOC issues, the JASK Autonomous Security Operations Center (ASOC) Platform enhances threat detection and orchestration to improve contextual visibility, expose blind spots and initiate faster response times with advanced insights.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The most valuable features of Palo Alto Networks Cortex XSOAR are the remote controller from the workstation that can execute commands and isolate the systems outside of the network. Only the system with an internet connection can execute the task because the main console is in the cloud.""The automation is excellent.""The pricing is very good.""The most valuable features of Palo Alto Networks Cortex XSOAR are its overall track record and features that fit our use case.""They have a portal where you can find any kind of integration that you need.""I have no complaints about Cortex's stability.""It was useful as a ticketing tool.""Palo Alto has gotten the investigators more presence to actually go in the report because being that the platform will email the investigator that it's been assigned to, now the investigators will jump in there and start going through the review process a lot quicker."

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"The most valuable features of Splunk Phantom are the easy integration with other solutions, including other Splunk solutions. The most important playbooks we need on a market come already on the Frontend. However, nowadays, Splunk changed its name, it's not Frontend anymore, it's Splunk Store. This is a very strong point.""I'm just a beginner on the solution and it's pretty easy for me to use.""The most valuable feature of Splunk Phantom that stands out is it has a great SOAR. The automation and orchestration module is highly mature. A lot of use cases are on user entity and behavioral analytics (UEBA), which is artificial intelligence and machine learning-based (AIML).""I have found all the security automation platform features of Splunk Phantom to be good. The Automation playbook development is highly useful.""I like the integration capabilities of Phantom. It has a lot of integrations with other products. Its searching methodologies are also good. It is also easy to understand and easy to create playbooks.""The customization continues to be excellent.""Technical support is helpful.""The automation part of the product is great."

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"Corex XSOAR could be improved by reducing the time it takes to process large amounts of data and increasing the number of integrations.""Palo Alto Networks Cortex XSOAR could improve the look, feel, and management of the cloud console. Additionally, the user could be more easily integrated.""Palo Alto Networks Cortex XSOAR could improve the Panorama feature. We had to turn it off because it was not working properly.""I would like to see Cortex become less dependent on Active Directory and group policies to manage the deployment. Maybe I need to update my understanding of how to deploy it, but that's the way I know how to use it.""The user interface could be a bit better.""I would love to see more flexibility on what we can display and design on the dashboards.""The configuration of the solution could improve it is difficult.""It is been decommissioned by Palo Alto."

More Palo Alto Networks Cortex XSOAR Cons →

"Splunk Phantom can improve IoT/OT security-related case studies or your use cases. Their integration with identity and access management (IAM) solutions is a bit shaky. They don't have good integration with a lot of IAM solutions. They do have good capability in terms of user access management internally, but even with privileged user access, they have a good module. However, if they have to integrate with solutions, such as CyberArk or IBM IAM solutions they are lacking, the visibility of user access is not that much.""I haven't used it fully, but based on my usage, I could not find simulation tools and features. It currently lacks simulation features, which are important for me for creating a playbook. It is also very expensive for my region.""The Splunk Phantom platform was not designed specifically for case management which is why this area needs improvement.""In the beginning, we couldn't find any specific documents for every function. It wasn't easy to navigate to what we needed.""It could be easier to implement.""We've had trouble implementing the solution with Microsoft products. There seems to be an integration gap.""The scalability could be better.""Splunk Phantom has room to improve its offering for small-sized customers. The price is not fair for smaller-sized customers."

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Pricing and Cost Advice
  • "From the cost perspective, I have heard that its price is a bit high as compared to other similar products."
  • "There is a yearly license required for this solution and it is expensive."
  • "It is approx $10,000 or $20,000 per year for two user licenses."
  • "When I first looked at Demisto, it had a price tag of $250,000 but when we finally purchased it, it was $345,000."
  • "The price of Palo Alto Networks Cortex XSOAR is expensive."
  • "The price of Palo Alto Networks Cortex XSOAR could be reduced. We are always looking for a discount. There is an annual license needed to use this solution."
  • "Cortex XSOAR's price could be lower."
  • "The price of Palo Alto Networks Cortex XSOAR is comparable to other solutions in the market."
  • More Palo Alto Networks Cortex XSOAR Pricing and Cost Advice →

  • "I don't know the exact price, but for my region, it is very expensive."
  • "The price of Splunk Phantom is reasonable."
  • "Splunk Phantom follows very flat pricing and most of the time it's very high when compared to the other competitors. They can improve their pricing. The licensing model is a subscription and is consumption-based."
  • "The price of Splunk Phantom is based on the number of people using it. Once you increase the users, the prices go goes up. The customer receives a license for the user that is going to operate it in their environment."
  • More Splunk Phantom Pricing and Cost Advice →

    Use our free recommendation engine to learn which Security Orchestration Automation and Response (SOAR) solutions are best for your needs.
    635,987 professionals have used our research since 2012.
    Answers from the Community
    Anonymous User
    it_user889167 - PeerSpot reviewerit_user889167 (Director Of Business Development at a tech vendor with 51-200 employees)
    Real User

    I would recommend CyberSponse. There is a reason why CyberSponse have been awarded Government and Military contracts over all the competition! Commerical customers need the same power and capability, why settle for anything less!

    Questions from the Community
    Top Answer:I think Swimlane is a better cost. It's small and doesn't focus on only integrating with it's own products like other XSoar competitors. 
    Top Answer:I chose Cortex XSOAR because the client also has Palo Alto firewalls. I can incorporate the data from the Palo Alto firewalls into Cortex and send it into the same data lake to manipulate that data… more »
    Top Answer:Usually, you have a yearly license. However, Splunk must be more flexible and they have to be more sensitive about this topic. My understanding is that they're working on a new pricing model.
    Top Answer:There are only problems if the customer is not ready with emergency plans or standard procedures if something breaks. There is some homework to be done before you can really properly use Splunk and… more »
    Average Words per Review
    Average Words per Review
    Also Known As
    Demisto Enterprise, Cortex XSOAR, Demisto
    Learn More

    Palo Alto Networks delivers a complete solution that helps Tier-1 through Tier-3 analysts and SOC managers to optimize the entire incident life cycle while auto documenting and journaling all the evidence. More than 100+ integrations enable security orchestration workflows for incident management and other critical security operation tasks.

    Palo Alto Networks Cortex XSOAR is a piece of Security Orchestration, Automation, and Response software that redefines what it means for a program to orchestrate security in an automated manner. It is a next-generation solution that offers all of the features of dozens of siloed security operations center tools in one place. Cortex XSOAR combines case management, automation, real-time collaboration, and threat intelligence management to create a platform that can handle all aspects of system security. Teams that make use of Cortex XSOAR can expect to cut the number of issues that they will have to deal with by 75%. At the same time, the speed at which they resolve those issues that slip through will rise by 90%.

    Cortex XSOAR ensures that all of the IT and security tools that you employ function as a unified system. It does this by employing hundreds of integrations that allow you to run a wide variety of programs at once without ever worrying about them interfering with each other. These integrations are limited only by your imagination. They can be used immediately as they are, if that is what you need. However, they can also be customized according to the requirements of your system. This approach provides you with the maximum levels of both flexibility and utility.

    The model that this platform uses is based on a machine learning algorithm. The level of automation allows you to provide more than an unchanging and inflexible blanket of coverage. Cortex XSOAR takes all of the data that it gathers and uses it to expand its protective capabilities. This creates recommendations that you can use to create a threat playbook that can be deployed uniformly throughout your organization.

    Benefits of Palo Alto Networks Cortex XSOAR

    Some of Palo Alto Networks Cortex XSOAR’s benefits include:

    • The ability to have all of your data collected in a single location. Valuable time can be saved now that everything that security analysts need to know in order to diagnose and react to threats has been centralized.
    • Security operations center tasks can be automated. This allows you to assign management and analyst staff to the most essential tasks. The effectiveness of your organization will be increased, which will result in a rise in your company’s overall security and productivity.
    • Many kinds of data can be stitched together by this platform. Network, endpoint, cloud, and identity data can be combined to offer a more complete picture of the threats that are discovered.
    • Integrated threat intelligence management can notify you about threats in real time. Now you can diagnose and address issues as they arise. You can also assign values to the threats so that your resources are being used in the most effective manner possible.

    Reviews from Real Users

    Palo Alto Networks Cortex XSOAR’s centralized monitoring interface and automation are two features that help it stand out. This might help explain why one quarter of the Fortune 500 companies choose Palo Alto Networks Cortex XSOAR over the competition.

    Peerspot users note the effectiveness of these features. One user wrote, “We were looking for a single pane of glass type of solution that would allow us to physically be in one appliance - be able to work in concert with other servers that we have within our environment. We wanted orchestration and automation. The single pane of glass was the most important part.” Another noted, "The automation part and the playbook creation part are awesome. The way it is responding to the customers and incidents is also very good. In the SOC environment, I guess it will carry out around 50% of the work."

    Phantom enables teams to work smarter by executing automated actions across their security infrastructure in seconds, versus hours or more if performed manually. Teams can codify workflows into Phantom’s automated playbooks using the visual editor (no coding required) or the integrated Python development environment. By offloading these repetitive tasks, teams can focus their attention on making the most mission-critical decisions.
    Phantom is the connective tissue that lets existing security tools work better together. By connecting and coordinating complex workflows across the SOC’s team and tools, Phantom ensures that each part of the SOC’s layered defense is actively participating in a unified defense strategy. Powerful abstraction allows teams to focus on what they need to accomplish, while the platform translates that into tool-specific actions.
    Incident Response
    Phantom helps security teams investigate and respond to threats faster. Using Phantom’s automated detection, investigation, and response capabilities, teams can execute response actions at machine speed, reduce malware dwell time and lower their overall mean time to resolve (MTTR). And now with Phantom on Splunk Mobile, analysts can use their mobile device to respond to security incidents while on-the-go. Phantom’s event and case management functionality can further streamline security operations. Case-related data and activity are easily accessible from one central repository. It’s easy to chat with other team members about an event or case, and assign events and tasks to the appropriate team member.

    Learn more about Palo Alto Networks Cortex XSOAR
    Learn more about Splunk Phantom
    Sample Customers
    Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
    Recorded Future, Blackstone
    Top Industries
    Financial Services Firm20%
    Healthcare Company10%
    Comms Service Provider10%
    Computer Software Company20%
    Comms Service Provider12%
    Financial Services Firm10%
    Computer Software Company22%
    Comms Service Provider13%
    Financial Services Firm12%
    Company Size
    Small Business30%
    Midsize Enterprise30%
    Large Enterprise40%
    Small Business18%
    Midsize Enterprise15%
    Large Enterprise67%
    Small Business36%
    Midsize Enterprise27%
    Large Enterprise36%
    Small Business16%
    Midsize Enterprise12%
    Large Enterprise72%
    Buyer's Guide
    Palo Alto Networks Cortex XSOAR vs. Splunk Phantom
    September 2022
    Find out what your peers are saying about Palo Alto Networks Cortex XSOAR vs. Splunk Phantom and other solutions. Updated: September 2022.
    635,987 professionals have used our research since 2012.

    Palo Alto Networks Cortex XSOAR is ranked 1st in Security Orchestration Automation and Response (SOAR) with 17 reviews while Splunk Phantom is ranked 2nd in Security Orchestration Automation and Response (SOAR) with 8 reviews. Palo Alto Networks Cortex XSOAR is rated 8.2, while Splunk Phantom is rated 8.4. The top reviewer of Palo Alto Networks Cortex XSOAR writes "Enables the investigators to go through the review process a lot quicker". On the other hand, the top reviewer of Splunk Phantom writes "Very stable with a straightforward setup and good performance". Palo Alto Networks Cortex XSOAR is most compared with Fortinet FortiSOAR, IBM Resilient, Siemplify, ServiceNow Security Operations and Securonix SOAR, whereas Splunk Phantom is most compared with ServiceNow Security Operations, IBM Resilient, Siemplify, Fortinet FortiSOAR and Cisco SecureX. See our Palo Alto Networks Cortex XSOAR vs. Splunk Phantom report.

    See our list of best Security Orchestration Automation and Response (SOAR) vendors.

    We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.