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OTRS Storm vs Splunk SOAR comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OTRS Storm
Ranking in Security Orchestration Automation and Response (SOAR)
30th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Splunk SOAR
Ranking in Security Orchestration Automation and Response (SOAR)
3rd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
50
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of OTRS Storm is 0.2%, up from 0.1% compared to the previous year. The mindshare of Splunk SOAR is 7.6%, down from 7.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Splunk SOAR7.6%
OTRS Storm0.2%
Other92.2%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

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Hamada Elewa - PeerSpot reviewer
Creating automation workflows has reduced detection time but integration and visibility challenges remain
The visibility of Splunk SOAR's playbook viewer is rather unclear to me; I wonder what the visibility is for. There are indeed some problems with integrating Splunk SOAR with other Splunk products or other vendors in my system, and it took a while after implementing Splunk SOAR to train my SOC team on how to use the playbooks. Splunk SOAR does not help me reduce my security event volume; in fact, it makes them massive. Splunk SOAR does not help me free up resources to work on other projects; they are not good in this regard. I have not seen time to value with Splunk SOAR; I am curious about what time to value means. I believe Splunk SOAR can be improved by adding more integrations and out-of-the-box integrations, and by increasing the number of admins that can access the solution simultaneously. I see the need to inject more AI in creating the playbooks. I think they can inject more threat intelligence into the solution.
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
9%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise7
Large Enterprise30
 

Questions from the Community

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What do you like most about Splunk Phantom?
Splunk SOAR's quick response to incidents is the most valuable part.
What is your experience regarding pricing and costs for Splunk Phantom?
I don't have experience with costs; management handles that aspect.
What needs improvement with Splunk Phantom?
I'm not an expert on Splunk SOAR, but I'm sure our team members know what areas could be improved. I haven't spoken to them specifically about what could be improved or what they would want Splunk ...
 

Comparisons

No data available
 

Also Known As

No data available
Phantom
 

Overview

 

Sample Customers

Information Not Available
Recorded Future, Blackstone
Find out what your peers are saying about Microsoft, Palo Alto Networks, Splunk and others in Security Orchestration Automation and Response (SOAR). Updated: October 2025.
872,922 professionals have used our research since 2012.