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Oracle Visual Builder Cloud Service vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Visual Builder Cloud...
Ranking in Rapid Application Development Software
19th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
6
Ranking in other categories
Low-Code Development Platforms (16th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
223
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of August 2025, in the Rapid Application Development Software category, the mindshare of Oracle Visual Builder Cloud Service is 1.0%, down from 1.0% compared to the previous year. The mindshare of ServiceNow is 10.3%, down from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Sherif Bashar - PeerSpot reviewer
Offers low-code/no-code concept makes development much easier and faster and offers good community support as the development team actively answers questions on the community every day
There are very minor things, like the feature called "action chains," that could use a bit of enhancement. But the team is perfect; they're working on it. An action chain is a sequence of actions triggered by a button or an event. It executes code in order, from top to bottom. For example, it could call a code, call a REST service, and then insert data into a database. It needs enhancement because it can be a bit complex for fresh grads or new developers to understand. It would be better if it was made more readable. That's the main point. But if you have experience, you'll understand it easily. One more thing I want to add about Visual Builder: up until two years ago, it supported native mobile development. That's not available anymore. They replaced native mobile development with progressive web apps, and most customers are complaining about that. We need native mobile development back – the ability to put apps on stores like Google Play or the App Store. That feature is not available right now, and they deprecated it starting in 2024. It's very important. Otherwise, clients go with Flutter or other mobile development tools. It would be good for Oracle to regain that capability. We need the native mobile development feature back.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool is very easy to use."
"You don't need a dedicated IDE to develop. You can work from any browser, which is very convenient. And, with the cloud concept, your code is stored in the cloud, so you can modify it from anywhere, at any time."
"The initial setup is easy."
"VBS is another tool that allows users to create enterprise applications without needing to store their projects in traditional databases like SQL."
"The action chains are really helpful, and the trigger event, along with those action chains, has been very helpful."
"The most valuable feature was the visual drag and drop on the components."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"Everything about the schema, including the design of ServiceNow, is great."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"I like that it's always up and running."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"You can scale the solution."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
 

Cons

"The feature called "action chains" could use a bit of enhancement."
"The tool has minor bugs."
"The initial setup of Oracle VBCS can be challenging for those unfamiliar with DBS."
"I would improve the license structure as, for some companies, it may seem a little bit expensive, depending on what they're doing."
"There was an attempt to enable front-end development, it did what it intended to do, but the side effects were too bad."
"There are some bugs in VBCS."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"Their cloud management is also not that great compared to other products."
"While ServiceNow has many options, the number of options can sometimes be confusing regarding where to click or how things work, as it is based on configuration provided by the administrator."
"Performance could be improved."
"The solution could improve by being more stable."
"The contract module is quite rudimentary and doesn't support contract line items."
 

Pricing and Cost Advice

"Oracle Visual Builder Cloud Service is much too expensive."
"It's not expensive when you consider what it provides: low-code/no-code development, faster development time, good quality, and good stability."
"It is an expensive platform."
"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."
"The price is okay for us. It's reasonable."
"I know that it's not too bad because people continue to use it and they are happy to renew up their contract."
"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
"For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher."
"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Healthcare Company
8%
Manufacturing Company
7%
Insurance Company
7%
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Oracle Visual Builder Cloud Service?
I actually don't have much experience with pricing, so I can't comment on it right now.
What is your primary use case for Oracle Visual Builder Cloud Service?
There was a requirement to build a custom form to raise AI invoices, using Oracle Fusion. We created a form, and another use case was that users wanted to create and update customers.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Overview

 

Sample Customers

Transcom Worldwide, Latham Pool Products
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Oracle Visual Builder Cloud Service vs. ServiceNow and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.