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Oracle Visual Builder Cloud Service vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Visual Builder Cloud...
Ranking in Rapid Application Development Software
21st
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
6
Ranking in other categories
Low-Code Development Platforms (16th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
217
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of May 2025, in the Rapid Application Development Software category, the mindshare of Oracle Visual Builder Cloud Service is 0.9%, down from 1.2% compared to the previous year. The mindshare of ServiceNow is 10.9%, up from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Sherif Bashar - PeerSpot reviewer
Offers low-code/no-code concept makes development much easier and faster and offers good community support as the development team actively answers questions on the community every day
There are very minor things, like the feature called "action chains," that could use a bit of enhancement. But the team is perfect; they're working on it. An action chain is a sequence of actions triggered by a button or an event. It executes code in order, from top to bottom. For example, it could call a code, call a REST service, and then insert data into a database. It needs enhancement because it can be a bit complex for fresh grads or new developers to understand. It would be better if it was made more readable. That's the main point. But if you have experience, you'll understand it easily. One more thing I want to add about Visual Builder: up until two years ago, it supported native mobile development. That's not available anymore. They replaced native mobile development with progressive web apps, and most customers are complaining about that. We need native mobile development back – the ability to put apps on stores like Google Play or the App Store. That feature is not available right now, and they deprecated it starting in 2024. It's very important. Otherwise, clients go with Flutter or other mobile development tools. It would be good for Oracle to regain that capability. We need the native mobile development feature back.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You don't need a dedicated IDE to develop. You can work from any browser, which is very convenient. And, with the cloud concept, your code is stored in the cloud, so you can modify it from anywhere, at any time."
"The most valuable feature was the visual drag and drop on the components."
"The tool is very easy to use."
"VBS is another tool that allows users to create enterprise applications without needing to store their projects in traditional databases like SQL."
"The initial setup is easy."
"The action chains are really helpful, and the trigger event, along with those action chains, has been very helpful."
"I like the incident module, which is useful for tracking your incidents and other things. It is a reliable solution."
"It's great to do statuses or to review tasks."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"ServiceNow was the first true enterprise to service management platform."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
 

Cons

"There was an attempt to enable front-end development, it did what it intended to do, but the side effects were too bad."
"I would improve the license structure as, for some companies, it may seem a little bit expensive, depending on what they're doing."
"The initial setup of Oracle VBCS can be challenging for those unfamiliar with DBS."
"The feature called "action chains" could use a bit of enhancement."
"There are some bugs in VBCS."
"The tool has minor bugs."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"Its stability and pricing need improvement."
"ServiceNow's mobile app should be seamless and it is not right now."
"The high price is a huge barrier in Portugal."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"There are sometimes challenges with the portal being a bit confusing for new users."
"Creating service catalog forms could be made easier."
 

Pricing and Cost Advice

"It's not expensive when you consider what it provides: low-code/no-code development, faster development time, good quality, and good stability."
"Oracle Visual Builder Cloud Service is much too expensive."
"In Tunisia, the companies find the licensing costs to be expensive."
"It has a higher cost compared to local/regional solutions."
"Getting the solution up and running is expensive."
"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."
"$230 per user."
"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."
"For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher."
"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
9%
Healthcare Company
7%
Manufacturing Company
6%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Oracle Visual Builder Cloud Service?
I actually don't have much experience with pricing, so I can't comment on it right now.
What is your primary use case for Oracle Visual Builder Cloud Service?
There was a requirement to build a custom form to raise AI invoices, using Oracle Fusion. We created a form, and another use case was that users wanted to create and update customers.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Overview

 

Sample Customers

Transcom Worldwide, Latham Pool Products
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Oracle Visual Builder Cloud Service vs. ServiceNow and other solutions. Updated: April 2025.
849,963 professionals have used our research since 2012.