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Oracle Visual Builder Cloud Service vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Visual Builder Cloud...
Ranking in Rapid Application Development Software
20th
Average Rating
8.0
Reviews Sentiment
7.3
Number of Reviews
6
Ranking in other categories
Low-Code Development Platforms (16th)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
222
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of July 2025, in the Rapid Application Development Software category, the mindshare of Oracle Visual Builder Cloud Service is 1.0%, down from 1.1% compared to the previous year. The mindshare of ServiceNow is 10.5%, up from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Sherif Bashar - PeerSpot reviewer
Offers low-code/no-code concept makes development much easier and faster and offers good community support as the development team actively answers questions on the community every day
There are very minor things, like the feature called "action chains," that could use a bit of enhancement. But the team is perfect; they're working on it. An action chain is a sequence of actions triggered by a button or an event. It executes code in order, from top to bottom. For example, it could call a code, call a REST service, and then insert data into a database. It needs enhancement because it can be a bit complex for fresh grads or new developers to understand. It would be better if it was made more readable. That's the main point. But if you have experience, you'll understand it easily. One more thing I want to add about Visual Builder: up until two years ago, it supported native mobile development. That's not available anymore. They replaced native mobile development with progressive web apps, and most customers are complaining about that. We need native mobile development back – the ability to put apps on stores like Google Play or the App Store. That feature is not available right now, and they deprecated it starting in 2024. It's very important. Otherwise, clients go with Flutter or other mobile development tools. It would be good for Oracle to regain that capability. We need the native mobile development feature back.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You don't need a dedicated IDE to develop. You can work from any browser, which is very convenient. And, with the cloud concept, your code is stored in the cloud, so you can modify it from anywhere, at any time."
"VBS is another tool that allows users to create enterprise applications without needing to store their projects in traditional databases like SQL."
"The tool is very easy to use."
"The action chains are really helpful, and the trigger event, along with those action chains, has been very helpful."
"The most valuable feature was the visual drag and drop on the components."
"The initial setup is easy."
"Everything about the schema, including the design of ServiceNow, is great."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"I have seen ROI from ServiceNow, as the client I mentioned earlier is achieving ROI for adopting this cloud-based technology."
"SPM and ITSM features are the most helpful."
"The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other."
 

Cons

"There was an attempt to enable front-end development, it did what it intended to do, but the side effects were too bad."
"I would improve the license structure as, for some companies, it may seem a little bit expensive, depending on what they're doing."
"The tool has minor bugs."
"The initial setup of Oracle VBCS can be challenging for those unfamiliar with DBS."
"The feature called "action chains" could use a bit of enhancement."
"There are some bugs in VBCS."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
"The utilization of AI in ServiceNow needs enhancement."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"I would like to see a mobile version of ServiceNow."
"Their GUI could be updated."
"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."
"The licensing needs to be divided into tiers in order to attract lower-level users."
"The solution’s pricing is expensive and could be improved."
 

Pricing and Cost Advice

"It's not expensive when you consider what it provides: low-code/no-code development, faster development time, good quality, and good stability."
"Oracle Visual Builder Cloud Service is much too expensive."
"The cost is quite high."
"In Tunisia, the companies find the licensing costs to be expensive."
"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."
"ServiceNow's pricing is comparatively higher than Helix's."
"The CapEx version is great."
"The platform offers a free trial, by providing a free developer instance once you sign up."
"There are licensing fees."
"The solution is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Healthcare Company
8%
Financial Services Firm
8%
Manufacturing Company
7%
Educational Organization
16%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Oracle Visual Builder Cloud Service?
I actually don't have much experience with pricing, so I can't comment on it right now.
What is your primary use case for Oracle Visual Builder Cloud Service?
There was a requirement to build a custom form to raise AI invoices, using Oracle Fusion. We created a form, and another use case was that users wanted to create and update customers.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Overview

 

Sample Customers

Transcom Worldwide, Latham Pool Products
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Oracle Visual Builder Cloud Service vs. ServiceNow and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.