Oracle Visual Builder Cloud Service vs ServiceNow comparison

Oracle Visual Builder Cloud...

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Executive SummaryUpdated on Dec 17, 2024

ServiceNow and Oracle Visual Builder Cloud Service are in the cloud services arena, each with distinct strengths. ServiceNow outperforms in pricing and support satisfaction, whereas Oracle Visual Builder Cloud Service has an advantage in feature richness, appealing to those seeking advanced capabilities.

Features: ServiceNow offers robust IT service management, workflow automation, and a comprehensive suite for enterprise needs. Oracle Visual Builder Cloud Service emphasizes application development, providing tools for custom business applications and backend services integration.

Room for Improvement: ServiceNow could enhance its application development environment and integration capabilities. Oracle Visual Builder Cloud Service might improve in user support and simplifying its extensive customization options. Both products could benefit from increasing user-friendly features for non-developers.

Ease of Deployment and Customer Service: ServiceNow provides a streamlined deployment with easy IT integration, backed by effective customer service. Oracle Visual Builder Cloud Service focuses on flexible deployment for applications, supported by robust developer assistance. While Oracle's model is flexible, ServiceNow offers faster setups in IT environments.

Pricing and ROI: ServiceNow often requires higher setup costs but offers strong long-term ROI through expansive service packages. Oracle Visual Builder Cloud Service presents a cost-effective setup focusing on development flexibility, with moderate setup expenses offering favorable ROI.

To learn more, read our detailed Oracle Visual Builder Cloud Service vs. ServiceNow Report (Updated: December 2025).

Oracle Visual Builder Cloud Service vs. ServiceNow

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle Visual Builder Cloud...

Ranking in Rapid Application Development Software

19th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Low-Code Development Platforms (16th)

ServiceNow

Ranking in Rapid Application Development Software

2nd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)

Mindshare comparison

As of January 2026, in the Rapid Application Development Software category, the mindshare of Oracle Visual Builder Cloud Service is 1.3%, up from 0.9% compared to the previous year. The mindshare of ServiceNow is 7.2%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Market Share Distribution
Product	Market Share (%)
ServiceNow	7.2%
Oracle Visual Builder Cloud Service	1.3%
Other	91.5%

Rapid Application Development Software

Featured Reviews

Sherif Bashar

Head of Digital Solutions at Wind Integrated Solutions

Offers low-code/no-code concept makes development much easier and faster and offers good community support as the development team actively answers questions on the community every day

There are very minor things, like the feature called "action chains," that could use a bit of enhancement. But the team is perfect; they're working on it. An action chain is a sequence of actions triggered by a button or an event. It executes code in order, from top to bottom. For example, it could call a code, call a REST service, and then insert data into a database. It needs enhancement because it can be a bit complex for fresh grads or new developers to understand. It would be better if it was made more readable. That's the main point. But if you have experience, you'll understand it easily. One more thing I want to add about Visual Builder: up until two years ago, it supported native mobile development. That's not available anymore. They replaced native mobile development with progressive web apps, and most customers are complaining about that. We need native mobile development back – the ability to put apps on stores like Google Play or the App Store. That feature is not available right now, and they deprecated it starting in 2024. It's very important. Otherwise, clients go with Flutter or other mobile development tools. It would be good for Oracle to regain that capability. We need the native mobile development feature back.

Read full review

Shafqat Paracha

General Manager at sPerception IT

Adopting flexible workflows with customized automation delivers measurable benefits

There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum globally so people can easily access them and engage them for client meetings and more. From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have. When providing advice to users, I would suggest they consider making strategic decisions about their per user pricing since it is very high. In our region, people normally start with 5 to 10 users, but the per user price is quite steep. Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You don't need a dedicated IDE to develop. You can work from any browser, which is very convenient. And, with the cloud concept, your code is stored in the cloud, so you can modify it from anywhere, at any time."

"The initial setup is easy."

"VBS is another tool that allows users to create enterprise applications without needing to store their projects in traditional databases like SQL."

"The tool is very easy to use."

"The action chains are really helpful, and the trigger event, along with those action chains, has been very helpful."

"The most valuable feature was the visual drag and drop on the components."

"The return on investment is good when implementing for ourselves and for other clients."

"Consolidating multiple functionalities into a single platform reduces the need to invest in various separate solutions. ServiceNow integrates ITSM, CMDB, Discovery modules, and more into one cohesive system."

"Very easy to implement and to respond to my clients' needs."

"ServiceNow was the first true enterprise to service management platform."

"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."

"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."

"It's a straightforward and effective approach that minimizes the need for extensive explanations."

"The most recent addition of SAM Premium is a game changer for many organizations."

More ServiceNow pros

Cons

"There was an attempt to enable front-end development, it did what it intended to do, but the side effects were too bad."

"I would improve the license structure as, for some companies, it may seem a little bit expensive, depending on what they're doing."

"The tool has minor bugs."

"There are some bugs in VBCS."

"The initial setup of Oracle VBCS can be challenging for those unfamiliar with DBS."

"The feature called "action chains" could use a bit of enhancement."

"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."

"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."

"There is inherent complexity with this tool because of the number of things that it can do."

"Needs additional software titles and easier normalization."

"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."

"The ability to embed help information onto the screens."

"The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next release."

"Transparency in the pricing model needs to be improved."

More ServiceNow cons

Pricing and Cost Advice

"Oracle Visual Builder Cloud Service is much too expensive."

"It's not expensive when you consider what it provides: low-code/no-code development, faster development time, good quality, and good stability."

"It is an expensive platform."

"The licenses are expensive."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

"They could be more competitive with their licensing."

"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."

"The cost is quite high."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.

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Top Industries

By visitors reading reviews

Healthcare Company

Computer Software Company

Manufacturing Company

Construction Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	166

Questions from the Community

What do you like most about Oracle Visual Builder Cloud Service?

The tool is very easy to use.

What is your experience regarding pricing and costs for Oracle Visual Builder Cloud Service?

I actually don't have much experience with pricing, so I can't comment on it right now.

What is your primary use case for Oracle Visual Builder Cloud Service?

There was a requirement to build a custom form to raise AI invoices, using Oracle Fusion. We created a form, and another use case was that users wanted to create and update customers.

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Oracle Application Express (APEX) vs Oracle Visual Builder Cloud Service

Comparisons

Compared 14% of the time

GitHub CoPilot vs Oracle Visual Builder Cloud Service

Compared 11% of the time

Microsoft Power Apps vs Oracle Visual Builder Cloud Service

Compared 9% of the time

Microsoft Azure vs Oracle Visual Builder Cloud Service

Compared 7% of the time

Oracle Cloud Infrastructure (OCI) vs Oracle Visual Builder Cloud Service

Compared 7% of the time

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BMC Helix ITSM vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Pega Platform vs ServiceNow

Compared 4% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 4% of the time

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Product Reports

Oracle Visual Builder Cloud Service

January 2026

Oracle Visual Builder Cloud Service report

Download Oracle Visual Builder Cloud Service product report

Download ServiceNow product report

January 2026

Overview

Oracle Visual Builder Cloud Service is a cloud-based software development Platform as a Service (PaaS) and a hosted environment for your application development infrastructure. It provides an open-source standards-based solution to develop, collaborate on, and deploy applications within Oracle Cloud.

Oracle

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Transcom Worldwide, Latham Pool Products

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow