

SAP HCM and Oracle Taleo are competitive solutions in the human capital management category. SAP HCM appears to have the upper hand in integration and global payroll features, but Oracle Taleo shows strength in recruitment efficiency and ease of use.
Features: SAP HCM offers extensive integration with enterprise systems and financial processes, global payroll capabilities, and robust integrations across HR functions. Oracle Taleo provides a user-friendly recruitment module, streamlined workflows, and effective onboarding features.
Room for Improvement: SAP HCM needs to enhance user-friendliness and update its interface to meet modern standards. Additionally, its customer support receives mixed reviews. Oracle Taleo requires interface modernization and could benefit from AI integration for candidate screening.
Ease of Deployment and Customer Service: SAP HCM offers flexible deployment options, including on-premises and cloud models, but these can lead to complex integrations. Customer support for SAP HCM often receives mixed feedback for slow response times. Oracle Taleo also provides on-premises and cloud deployments with generally positive customer service, although it can experience similar support delays as SAP.
Pricing and ROI: SAP HCM is recognized for its expensive licensing, tailored to large enterprises, which may deter smaller businesses. ROI, however, is substantial as its features become integrated. Oracle Taleo has competitive pricing with flexible user-based licensing, providing an attractive cost structure, and delivers a positive ROI, particularly in recruitment and talent management.
We do get updates every quarter regarding our experience with the technical support and customer service team because they let us know about product feature developments.
My impression of SAP HCM's technical support is great, as we get a lot of help and good feedback from them.
I am totally satisfied with the response time and quality of support.
Not all requests are attended to promptly.
For larger enterprises, Oracle Taleo may not stand out due to other available tools in the market that offer more features and scalability.
This solution deserves a 10 because we can easily scale and upgrade to new versions.
SAP HCM is quite scalable.
When it comes to overall stability and performance, there are prior communications about downtime on Saturdays for developments.
I would rate its stability as nine out of ten.
I would rate the stability of SAP HCM as seven out of ten.
I cannot compare certain things or implement some automations that require a lot of manual intervention when initiating, generating, and calculating offers.
Oracle Taleo could also enhance customization options to better suit enterprise clients who typically engage in long-term contracts.
AI-assisted search can help in the sourcing platform, which would be an added advantage compared to Oracle Taleo.
SAP HCM needs to be more customizable to fit unique organizational processes.
SuccessFactors, a globally recognized and more easy-to-use tool, serves as a great substitute for some SAP HCM needs.
The organizational management (OM) side needs improvement due to frequent reorganization.
SAP HCM is costly compared to other ERPs like Microsoft Dynamics or Oracle, and I would rate the cost as one out of ten.
I would rate pricing for SAP as one because the price is high.
SAP HCM is quite expensive, but considering solutions like Oracle, they are similar.
This feature enables seamless scheduling without the back-and-forth communication, improving efficiency in our talent acquisition process.
The advantage I see is the presence of the industrial Taleo stack, which is beneficial for large-scale companies handling a higher load.
The user support from Oracle Taleo is great for creating custom workflows.
When we face challenges and raise tickets, Red Hat provides support within an hour, fixes bugs, and allows us to move to production after resolving issues.
The main benefit SAP HCM provides is that we have all the information in one place; it is basically one centralized system with all the information rather than having multiple systems across the organization.
The stability and reliability of SAP HCM product are really nice, very helpful, and secured.
| Product | Market Share (%) |
|---|---|
| SAP HCM | 6.5% |
| Oracle Taleo | 2.2% |
| Other | 91.3% |

| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 3 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 6 |
| Large Enterprise | 39 |
SAP HCM is a benefits administration solution that has a comprehensive set of tools and features for managing and optimizing all aspects of human resources. SAP HCM covers various HR functions including payroll, time and attendance management, talent management, succession planning, and employee performance evaluation.
The goal of SAP HCM is to help organizations streamline HR processes, improve workforce productivity and efficiency, and support strategic HR decision-making. With SAP HCM, HR departments can manage employee data, track and analyze key HR metrics, and automate various HR processes to save time and resources. It is widely used by large organizations across various industries.
SAP HCM Features
SAP HCM has many valuable key features. Some of the most useful ones include:
SAP HCM Benefits
There are many benefits to implementing SAP HCM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
SAP HCM is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it has good payroll and personnel administration, it’s a powerful tool for maintaining company data, and has valuable SuccessFactors talent modules.
According to Dave D., Project Manager at Telecom Namibia, “[SAP HCM] allows us to do all of our HR management processes, including payroll and personnel administration.” He also adds, “Technical support is excellent."
“I think that it's a very powerful tool for maintaining your company data. When you maintain your data in SAP, you can generate any kind of HR report with one click,” says Sameer Y., Team Leader at Fauji Meat Limited.
Another PeerSpot reviewer, Arsala A., SAP HCM / SF Consultant at a computer software company, explains what she likes most about SAP HCM: "Payroll processing is my favorite HCM feature, and I like all the SuccessFactors talent modules also. SAP is making good progress on enhancements to the features in the SF modules."
We monitor all Benefits Administration reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.