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Oracle Enterprise Asset Management vs ServiceNow comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Enterprise Asset Man...
Average Rating
5.0
Reviews Sentiment
5.5
Number of Reviews
1
Ranking in other categories
Enterprise Asset Management (EAM) (5th)
ServiceNow
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
231
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (4th), No-Code Development Platforms (1st)
 

Mindshare comparison

Oracle Enterprise Asset Management and ServiceNow aren’t in the same category and serve different purposes. Oracle Enterprise Asset Management is designed for Enterprise Asset Management (EAM) and holds a mindshare of 6.5%, down 8.3% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 12.3% mindshare, down 19.5% since last year.
Enterprise Asset Management (EAM) Mindshare Distribution
ProductMindshare (%)
Oracle Enterprise Asset Management6.5%
IBM Maximo Application Suite12.6%
Infor CloudSuite6.8%
Other74.1%
Enterprise Asset Management (EAM)
IT Service Management (ITSM) Mindshare Distribution
ProductMindshare (%)
ServiceNow12.3%
JIRA Service Management6.3%
BMC Helix ITSM5.1%
Other76.3%
IT Service Management (ITSM)
 

Featured Reviews

Nadun Gamage - PeerSpot reviewer
Controller Software Applications support at SAUDI CEMENT
The product is not user-friendly, and it is very expensive, though it is highly stable
I rate the ease of initial setup a five out of ten. It's not so difficult to set up and configure the product, but it is not entirely easy. We need a set of experienced people to deploy the solution. However, people with experience in Oracle are not difficult to find.
Hemanthreddy Vakiti - PeerSpot reviewer
Data Engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The whole product is important and valuable to us."
"ServiceNow reduces drastically the time to value and it is possible to completely get rid of flat files such as spreadsheets and powerpoints in less than a month for any Organizational process."
"It has more extensive features as compared to the other competitors."
"Remote access is most valuable."
"I have found that sorting and grouping functions are particularly useful."
"Go for it."
"ServiceNow has helped to streamline the processes with other groups and brought them all together."
"Simplicity of Change Manager."
"The new developer tools with Geneva have been the most valuable so far."
 

Cons

"The product is not user-friendly."
"When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user."
"ServiceNow's customization is not too agile in those cases; it takes a little bit of time."
"ServiceNow's mobile app should be seamless and it is not right now."
"Before implementing this solution, you should have the ITSM model in place for change management requests. That is a prerequisite because you cannot perform tasks without it."
"Technical support could be better. We are not satisfied with the level of support they offer."
"You can make the tool do anything, which may not always be a good thing."
"It's a very complex tool with a lot of different pieces and it takes a lot of different people to support it because everyone has to be specialized in their own piece."
"Complexities in the organization made the initial deployment complex."
 

Pricing and Cost Advice

"The tool is very expensive."
"The licenses are expensive."
"In Tunisia, the companies find the licensing costs to be expensive."
"The cost is quite high."
"The price is okay for us. It's reasonable."
"This is a pretty expensive product, so the licensing could be better."
"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."
"It is very expensive because it is a big organization. You have to pay for additional things."
"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Healthcare Company
13%
Comms Service Provider
9%
Financial Services Firm
7%
Manufacturing Company
10%
Financial Services Firm
9%
Outsourcing Company
9%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business57
Midsize Enterprise35
Large Enterprise179
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What is the cost of implementation and maintenance of ServiceNow?
Nobody can give you a clean percentage without knowing your license tier, but here’s how I’d budget it, based on what I’ve seen on ServiceNow projects. Year one (implementation): A common planning ...
 

Overview

 

Sample Customers

averda, Eaton Corp., Hover Automotive India Pvt. Ltd., Kalpataru Ltd, SITA, United Automotive Electronic Systems Co. Ltd., Yarra Valley Water, KEC International Ltd., eVerge Group, Cerner Corp., Standard Life, Company RS a.d. Banja Luka (Telekomunikacije RS a.d., Banja Luka Telecommunications
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about IBM, Hexagon AB, Infor and others in Enterprise Asset Management (EAM). Updated: October 2026.
921,523 professionals have used our research since 2012.