"The whole product is important and valuable to us."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"Easy to implement and consolidate different platforms and users with useful functionalities."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"We have found change management and CMDB to be very useful."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"The product is not user-friendly."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"The capital expenditure neeed to get the tool up and running is extensive."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"The solution could improve by being more stable."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
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Oracle Enterprise Asset Management is ranked 3rd in Enterprise Asset Management with 1 review while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Oracle Enterprise Asset Management is rated 5.0, while ServiceNow is rated 8.4. The top reviewer of Oracle Enterprise Asset Management writes "The product is not user-friendly, and it is very expensive, though it is highly stable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Oracle Enterprise Asset Management is most compared with IBM Maximo and ABB Ability Asset Suite EAM, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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