No more typing reviews! Try our Samantha, our new voice AI agent.

Oracle E-Business Suite vs ServiceMax comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle E-Business Suite
Ranking in Field Service Management
1st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
157
Ranking in other categories
ERP (4th), Activity Based Costing Software (1st), Benefits Administration (3rd), Enterprise Resource Planning for Manufacturing (1st), Product Configuration and Quoting (2nd)
ServiceMax
Ranking in Field Service Management
5th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Field Service Management category, the mindshare of Oracle E-Business Suite is 5.9%, up from 5.3% compared to the previous year. The mindshare of ServiceMax is 5.5%, up from 3.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Mindshare Distribution
ProductMindshare (%)
Oracle E-Business Suite5.9%
ServiceMax5.5%
Other88.6%
Field Service Management
 

Featured Reviews

Md. Mazharul Islam - PeerSpot reviewer
Incharge Corporate Accounts & ERP System at General Pharmaceuticals Limited.
Has connected financial data across departments and improved future cash flow planning
I would like to improve the integration with other solutions, as I need everything integrated, like the HR module, purchase module, SCM, production, and engineering. Each and every module should be connected to the finance module, and I think Oracle provides the right solution. Also, SAP, IFS, or Microsoft Dynamics 365 offer some solutions, but I am not as happy with them as I am with Oracle. I believe that Oracle E-Business Suite could improve by transitioning from Java-based scripts in our system to a web-based environment. While Oracle already has JD Edwards available in web-based format, I think it needs to be smoother for optimization and presentation in the future. In comparison, IFS is fully web-based, and all applications are sufficiently good and user-friendly. We are developing and trying to improve to a web-based setup, but it is currently too costly.
it_user341028 - PeerSpot reviewer
ServiceMax/Salesforce Consultant at a tech services company with 51-200 employees
My clients became more productive as they view the data in real time, yet because you can only dispatch a work order for a maximum of 14 days, it doesn't quite work for enterprise organizations.
It is more valuable to the client than to me. Their field engineers use ServiceMax on an iPad app to capture information on the product that they are working on. They can also use the mobile for laptop app on their laptops and capture information while offline. The client's organization became…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The supplier invoice payment process is very easy and is integrated from the requisition to the payment (and to creating the asset)."
"The ability to streamline all of our information is the most valuable feature for us."
"The technical ability to run runtime APIs is great."
"It's integrated, and for any ERP solution, that’s really where the value comes in; just one solution to cover a whole bunch of areas and having the integration."
"We've seen a lot more cohesiveness in our organization since we started using EBS."
"E-Business Suite's best features are BAT functionality, flexibility, configurability, and integration with Oracle Database."
"Oracle is a decent, robust solution that has been tested and used for many years. It can do everything."
"Oracle is the best solution, I would recommend this solution to others."
"The client's organization became more productive as they view the data in real time."
 

Cons

"These are the pain points with Oracle. The license is normalized or broken down to such a level that it becomes a pain."
"Although all the modules are integrated with each other into E-Business Suite, sometimes when you apply one patch for Accounts Receivable, for example, it can damage Accounts Payable."
"Oracle has improved a lot because Oracle E-Business Suite is quite outdated. Oracle built the Oracle Fusion platform and it has many improved processes. We registered a few enhancements requests, but it's a very long bureaucratic process with Oracle. It doesn't make any sense to communicate with Oracle about what changes should be made to the system."
"The implementation can take quite a bit of time."
"The reporting needs to be improved."
"The UI isn't up to speed with most digital marketing-style interfaces."
"I would say the integration needs improvement. Oracle needs to work on the integration layer to make the solution much more robust and modern."
"Administration takes some effort. Administrating the technology stack is not so complex but application aware database administration and following the new methodologies like online patching can be a little complex and time consuming. Oracle should ease the administrators jobs and do some innovation on this administration area as well. Oracle Autonomous Database is Oracle's leading technology these days. Using a similar approach, application stack may become a little more self-managing."
"On ServiceMax Dispatching Management, they have a limitation where you can only dispatch a work order for a maximum of 14 days."
 

Pricing and Cost Advice

"E-Business Suite's pricing could be lower."
"It costs too much."
"Oracle's pricing is lower than that of its competitors."
"The pricing of the solution is at about $700-$750 per year."
"This is a highly-priced application and would not be affordable for small or medium business domains."
"USD $100,000 annually."
"Licensing is on a yearly basis. There is an initial cost, and the standard fee is 22% per year."
"Products concerning areas like CRM and ERP should provide value at lesser costs to customers, especially if you consider that the initial cost of implementation is high."
Information not available
report
Use our free recommendation engine to learn which Field Service Management solutions are best for your needs.
919,088 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Outsourcing Company
10%
Construction Company
10%
Manufacturing Company
9%
Financial Services Firm
9%
Comms Service Provider
16%
Financial Services Firm
10%
Transportation Company
8%
Energy/Utilities Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business42
Midsize Enterprise34
Large Enterprise114
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Oracle E-Business Suite?
The pricing for Oracle E-Business Suite is varying high, depending on the country. For small businesses or those generating low revenue, it is often expensive. However, for governments or multinati...
What needs improvement with Oracle E-Business Suite?
Oracle E-Business Suite has already provided many solutions and continues to do so for implementers and consultancy firms. They offer many benefits through easy steps, support forums, and communiti...
What is your primary use case for Oracle E-Business Suite?
I am working on an ERP solution that Oracle provides, which is Oracle E-Business Suite. Oracle E-Business Suite contains many modules that cover tax, finance, HR, projects, and many solutions they ...
Ask a question
Earn 20 points
 

Also Known As

Oracle EBS, OEBS
No data available
 

Overview

 

Sample Customers

Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Tundra Solutions, Mechdyne, Topcon, Nautilus, Westmor, Daikin, Skedaddle, Samsa Mechanical, James Automation, McKinley Equipment, Kinetico, Solta Medical, Stream Information
Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management. Updated: October 2026.
919,088 professionals have used our research since 2012.