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IFS Cloud Platform vs ServiceMax comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IFS Cloud Platform
Ranking in Field Service Management
2nd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
32
Ranking in other categories
CRM (33rd), Customer Experience Management (9th), Help Desk Software (21st), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (13th), IT Asset Management (13th), IT Service Management (ITSM) (18th), License Management (2nd)
ServiceMax
Ranking in Field Service Management
5th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Field Service Management category, the mindshare of IFS Cloud Platform is 7.9%, down from 15.2% compared to the previous year. The mindshare of ServiceMax is 4.7%, up from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Mindshare Distribution
ProductMindshare (%)
IFS Cloud Platform7.9%
ServiceMax4.7%
Other87.4%
Field Service Management
 

Featured Reviews

reviewer2268153 - PeerSpot reviewer
Cloud Operations Engineer
Integrated planning has improved production scheduling and now reduces downtime and costs
The biggest friction point I have run into with IFS Cloud Platform is user adoption, which has been the biggest challenge, as different users in the organization need to get accustomed to the new processes after years of using spreadsheets and legacy systems, requiring training and a mindset shift, along with challenging data migration and process standardization. My advice to someone considering IFS Cloud Platform with a similar workflow is to spend sufficient time understanding and standardizing their business processes before implementing it, as the technology is very powerful, but the real value comes when processes, data, and teams are all aligned. I would rate my overall experience with IFS Cloud Platform as a 9 out of 10.
it_user341028 - PeerSpot reviewer
ServiceMax/Salesforce Consultant at a tech services company with 51-200 employees
My clients became more productive as they view the data in real time, yet because you can only dispatch a work order for a maximum of 14 days, it doesn't quite work for enterprise organizations.
It is more valuable to the client than to me. Their field engineers use ServiceMax on an iPad app to capture information on the product that they are working on. They can also use the mobile for laptop app on their laptops and capture information while offline. The client's organization became…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Apart from the pressures of meeting 14 go-live dates, this has been a very positive experience and has led to a streamlined and effective business."
"IFS Applications is based on industry standards that are using a multi-tier deployment model, making it much easier to integrate IFS Applications with other enterprise software packages, while its modern, easy-to-learn user interface offers many features for filtering, searching, and navigating."
"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"Our ROI is 4.5 times our investment in 18 months."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."
"The client's organization became more productive as they view the data in real time."
 

Cons

"The customer service is not good as expected but we can say its fair."
"There are certain digital features that need to be incorporated, such as IOP."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."
"Customization can only be done by IFS and not by the clients themselves."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"On ServiceMax Dispatching Management, they have a limitation where you can only dispatch a work order for a maximum of 14 days."
 

Pricing and Cost Advice

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."
"There's an additional yearly cost for support."
"Licensing is on an annual basis, with no additional costs."
"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"Pricing is an area that could be improved. They could be more competitive."
"There are varying license levels that you can purchase."
"The product is reasonably priced."
"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Construction Company
10%
Computer Software Company
9%
Financial Services Firm
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
What is your primary use case for IFS Applications?
Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.
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Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Tundra Solutions, Mechdyne, Topcon, Nautilus, Westmor, Daikin, Skedaddle, Samsa Mechanical, James Automation, McKinley Equipment, Kinetico, Solta Medical, Stream Information
Find out what your peers are saying about Oracle, IFS, Freshworks and others in Field Service Management. Updated: May 2026.
900,644 professionals have used our research since 2012.