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IFS Cloud Platform vs ServiceMax comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IFS Cloud Platform
Ranking in Field Service Management
1st
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
CRM (20th), Customer Experience Management (6th), Help Desk Software (12th), ERP (12th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (9th), IT Asset Management (10th), IT Service Management (ITSM) (11th), License Management (2nd)
ServiceMax
Ranking in Field Service Management
8th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Field Service Management category, the mindshare of IFS Cloud Platform is 7.2%, down from 20.8% compared to the previous year. The mindshare of ServiceMax is 2.9%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Field Service Management Market Share Distribution
ProductMarket Share (%)
IFS Cloud Platform7.2%
ServiceMax2.9%
Other89.9%
Field Service Management
 

Featured Reviews

Thangaraj Ramasamy - PeerSpot reviewer
Has supported project management and business customization through strong modular flexibility
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
it_user341028 - PeerSpot reviewer
My clients became more productive as they view the data in real time, yet because you can only dispatch a work order for a maximum of 14 days, it doesn't quite work for enterprise organizations.
It is more valuable to the client than to me. Their field engineers use ServiceMax on an iPad app to capture information on the product that they are working on. They can also use the mobile for laptop app on their laptops and capture information while offline. The client's organization became…
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
11%
Energy/Utilities Company
7%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise9
Large Enterprise10
No data available
 

Questions from the Community

What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...
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Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Tundra Solutions, Mechdyne, Topcon, Nautilus, Westmor, Daikin, Skedaddle, Samsa Mechanical, James Automation, McKinley Equipment, Kinetico, Solta Medical, Stream Information
Find out what your peers are saying about IFS, Oracle, Freshworks and others in Field Service Management. Updated: August 2025.
867,299 professionals have used our research since 2012.