Oracle CX Sales vs Oracle Fusion Service comparison

Oracle CX Sales and Oracle Fusion Service are both solutions in the CRM category. Oracle CX Sales is ranked #15 with an average rating of 8.6, while Oracle Fusion Service is ranked #10 with an average rating of 8.4. Oracle CX Sales holds a 0.9% mindshare in CRM, compared to Oracle Fusion Service’s 0.8% mindshare. Additionally, 87% of Oracle CX Sales users are willing to recommend the solution, compared to 91% of Oracle Fusion Service users who would recommend it.

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,174 Views
1,104 Comparison Views

87% willing to recommend

Oracle Fusion Service

Read 35 Oracle Fusion Service reviews

1,270 Views
851 Comparison Views

91% willing to recommend

Oracle CX Sales

Oracle Fusion Service

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 2, 2025

Oracle Fusion Service and Oracle CX Sales compete in the CRM and service management category. Oracle Fusion Service appears to have the upper hand due to its strong service provisioning capabilities, making it ideal for service-centric operations.

Features: Oracle Fusion Service enhances omni-channel customer interactions with features like incident management, Co-browse, and knowledge management. It also includes Smart Assistant for improved customer satisfaction and operational efficiency. Oracle CX Sales focuses on sales force management, offering lead management, integration with social media, and mobile functionality, supporting the sales lifecycle from lead generation to closing deals. Its customizable workflows and analytical capabilities provide a seamless sales experience.

Room for Improvement: Oracle Fusion Service could improve its adaptability to the B2B market and simplify its complex integration processes, while Oracle CX Sales should modernize its user interface and improve its quote creation and mobile application. Both need to enhance their technical support processes.

Ease of Deployment and Customer Service: Both Oracle Fusion Service and Oracle CX Sales offer flexible cloud deployment options, with Oracle Fusion Service excelling more in on-premises setups and Oracle CX Sales focusing on public and hybrid cloud deployments. Customer service ratings are relatively high for both, but Oracle Fusion Service could benefit from improved response times.

Pricing and ROI: Oracle Fusion Service has higher licensing fees, which can be restrictive for smaller companies, but offers flexible pricing models impacting ROI positively through reduced HR costs. Oracle CX Sales is viewed as expensive compared to competitors, yet provides strong functionality and security. Its ROI is driven by customer experience and reduced contact costs, but needs further measurement.

To learn more, read our detailed Oracle CX Sales vs. Oracle Fusion Service Report (Updated: November 2025).

Buyer's Guide

Oracle CX Sales vs. Oracle Fusion Service

November 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle CX Sales

Ranking in CRM

15th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (7th), Sales Force Automation (4th)

Oracle Fusion Service

Ranking in CRM

10th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Marketing Management (6th)

Mindshare comparison

As of November 2025, in the CRM category, the mindshare of Oracle CX Sales is 0.9%, down from 2.9% compared to the previous year. The mindshare of Oracle Fusion Service is 0.8%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Oracle Fusion Service	0.8%
Oracle CX Sales	0.9%
Other	98.3%

CRM

Featured Reviews

Uday Kiran B

Senior Analyst at Capgemini

Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything

The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Read full review

Dhivakar I

Consultant at Deloitte

Have faced persistent configuration issues and performance delays that slow down large workflows

From a developer's perspective, it could be more open for programming language configurations. It is currently restricted to Groovy scripting. While UI and UX designs are open to JavaScript configurations, there are restrictions on certain functions that can be used. The solution could be enhanced to better serve customers when dealing with complex programs. The customer's websites face issues with loading properly, and response time gets longer when implementing larger workflows. This could be improved to achieve lower response times even with larger workflows involving multiple system integrations and complex architecture. The agent decay capabilities need improvement in future releases. Currently, there are some agent decay configurations available for developers to implement, but this area needs enhancement. Performance issues exist in the Sandbox area. The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up. This has caused significant rework and effort multiple times. Technical support can be challenging to work with. When facing product-related issues or configuration problems, the support experience varies. Sometimes the technical support is knowledgeable and helpful, but often they redirect problems elsewhere and cause delays in resolution.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"the Oracle CX Sales Eloqua module is very useful."

"The integration with other systems is easy."

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

"It covers sales very well."

"The analytics features in Oracle CX Sales are good."

"Stability depends on the implementation, but overall, it's quite high."

"The lead and opportunity management features are valuable."

"The solution integrates well."

More Oracle CX Sales pros

"The most valuable feature of the solution is that customers can easily understand it."

"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."

"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."

"I find the ERP Fusion Console valuable since it centralizes all the modules like order management."

"Oracle Fusion Service offers good efficiency."

"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."

"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."

"The product's most valuable feature is an efficient fusion of finance and HR modules."

More Oracle Fusion Service pros

Cons

"They've been lacking in creating customization from scratch and in sales."

"The interface of Oracle CX Sales could be more user-friendly."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."

"Support is very poor."

"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."

More Oracle CX Sales cons

"The Sandbox is a trial area for configurations, but if work continues for a long time without publishing, it tends to get corrupted, requiring deletion and rework from the ground up."

"Oracle Fusion Service has many challenges, as it's not easy in customization and for adding features; there's no access for the database directly."

"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."

"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."

"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."

"Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."

"The UI experience needs refinement to enhance user-friendliness."

More Oracle Fusion Service cons

Pricing and Cost Advice

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"The product is pricey."

"The price is reasonable."

"It's expensive, but worth the money."

"The product pricing is reasonable compared to other solutions in the market."

"The solution is reasonably priced compared to other tools."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"Oracle Fusion Service is more expensive than Workday."

"Oracle Fusion Service is a cheap and flexible solution."

"Licensing fees are on the higher end and I rate them an eight out of ten."

"This is definitely an expensive product compared to others on the market."

"The product has average pricing."

"There are no extra licenses, everything is included in the subscription, and the price is fixed."

"The tool is reasonably priced."

"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Computer Software Company

10%

University

Financial Services Firm

Manufacturing Company

10%

Healthcare Company

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	12

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	22

Questions from the Community

What do you like most about Oracle CX Sales?

The integration with other systems is easy.

See all answers

What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

What do you like most about Oracle Service Cloud?

The solution is easy to learn.

See all answers

What needs improvement with Oracle Service Cloud?

See all answers

What is your primary use case for Oracle Service Cloud?

I have been working on implementing Oracle Fusion Service to mainly higher education industry clients and one banking client. Before that, I was working with financial services-based solutions for ...

See all answers

Comparisons

Salesforce Sales Cloud vs Oracle CX Sales

Compared 27% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 24% of the time

Siebel CRM vs Oracle CX Sales

Compared 16% of the time

Sales Creatio vs Oracle CX Sales

Compared 11% of the time

Sage CRM vs Oracle CX Sales

Compared 5% of the time

More Oracle CX Sales Competitors

Siebel CRM vs Oracle Fusion Service

Compared 13% of the time

Salesforce Service Cloud vs Oracle Fusion Service

Compared 9% of the time

Salesforce Sales Cloud vs Oracle Fusion Service

Compared 9% of the time

Microsoft Dynamics CRM vs Oracle Fusion Service

Compared 9% of the time

Vertical Solutions VContactCenter vs Oracle Fusion Service

Compared 7% of the time

More Oracle Fusion Service Competitors

Product Reports

Buyer's Guide

Oracle CX Sales

October 2025

Download Oracle CX Sales product report

Buyer's Guide

Oracle Fusion Service

October 2025

Download Oracle Fusion Service product report

Also Known As

Oracle Sales Cloud

Oracle Service Cloud, Oracle RightNow

Overview

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Deliver efficient service outcomes at scale when and where customers engage. Oracle Fusion Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Oracle

Sample Customers

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.

Buyer's Guide

Oracle CX Sales vs. Oracle Fusion Service

November 2025

Free Report: Oracle CX Sales vs. Oracle Fusion Service

Find out what your peers are saying about Oracle CX Sales vs. Oracle Fusion Service and other solutions. Updated: November 2025.

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