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Oracle CX Sales vs Oracle Service Cloud comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Oracle CX Sales and Oracle Service Cloud based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Oracle CX Sales vs. Oracle Service Cloud report (Updated: September 2022).
635,162 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It covers sales very well.""It is stable and scalable, and their support has been very responsive.""CX Sales is very intuitive - you just have to click a few buttons, and you see everything.""The solution integrates well.""the Oracle CX Sales Eloqua module is very useful.""Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."

More Oracle CX Sales Pros →

"Oracle Service Cloud could improve the integration for older platforms.""The solution changes the way clients work to make it easier and faster.""Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."

More Oracle Service Cloud Pros →

Cons
"You can get disconnected if you do not have a strong, reliable internet connection.""They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.""We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being.""The interface of Oracle CX Sales could be more user-friendly.""It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant.""CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

More Oracle CX Sales Cons →

"Oracle Service Cloud could improve the integration for older platforms.""Oracle changed the means by which users are created in the system. I would like this to be easier to implement.""Delivering the solution to clients can be quite complex and requires highly trained technicians with expertise."

More Oracle Service Cloud Cons →

Pricing and Cost Advice
  • "The price is reasonable."
  • "It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
  • More Oracle CX Sales Pricing and Cost Advice →

  • "Licensing fees are on the higher end and I rate them an eight out of ten."
  • More Oracle Service Cloud Pricing and Cost Advice →

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    635,162 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:It is stable and scalable, and their support has been very responsive.
    Top Answer:I don't handle the licensing and can't speak to the costs.
    Top Answer:The user experience of Oracle CX Sales is not as good as Salesforce. The UI/UX is definitely not at that level. They should have a mobile app because the sales folks travel a lot. Rather than logging… more »
    Top Answer:Everything is managed by Oracle, so they have security in place.
    Top Answer:Oracle has to work on the interface for this solution. The user experience has to be much better. They have to work on integration with other systems.
    Top Answer:This product is used to provide and kind of service that is related to customer support.
    Ranking
    8th
    out of 71 in CRM
    Views
    1,195
    Comparisons
    936
    Reviews
    6
    Average Words per Review
    424
    Rating
    7.2
    9th
    out of 71 in CRM
    Views
    1,550
    Comparisons
    1,120
    Reviews
    3
    Average Words per Review
    349
    Rating
    9.0
    Comparisons
    Also Known As
    Oracle Sales Cloud
    Oracle RightNow
    Learn More
    Overview

    Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

    The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing  territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and  adaptive intelligence • A customer data management system to ensure clean, consolidated and complete  customer information.  With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

    Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

    This flexible and scalable platform includes:

    • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
    • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
    • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
    • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
    • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

      For more information visit https://cloud.oracle.com/en_US/service-cloud

    Offer
    Learn more about Oracle CX Sales
    Learn more about Oracle Service Cloud
    Sample Customers
    Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
    Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company31%
    Comms Service Provider13%
    Energy/Utilities Company7%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Computer Software Company28%
    Financial Services Firm11%
    Comms Service Provider9%
    Healthcare Company6%
    Company Size
    REVIEWERS
    Midsize Enterprise22%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise13%
    Large Enterprise62%
    REVIEWERS
    Small Business44%
    Midsize Enterprise17%
    Large Enterprise39%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise11%
    Large Enterprise69%
    Buyer's Guide
    Oracle CX Sales vs. Oracle Service Cloud
    September 2022
    Find out what your peers are saying about Oracle CX Sales vs. Oracle Service Cloud and other solutions. Updated: September 2022.
    635,162 professionals have used our research since 2012.

    Oracle CX Sales is ranked 8th in CRM with 6 reviews while Oracle Service Cloud is ranked 9th in CRM with 3 reviews. Oracle CX Sales is rated 7.2, while Oracle Service Cloud is rated 9.0. The top reviewer of Oracle CX Sales writes "Scalable and useful Eloqua module". On the other hand, the top reviewer of Oracle Service Cloud writes "It has lots of APIs to integrate with other solutions". Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, SAP CRM and NetSuite CRM+, whereas Oracle Service Cloud is most compared with Siebel CRM, QuickBase, Microsoft Dynamics CRM, Salesforce Service Cloud and Freshdesk. See our Oracle CX Sales vs. Oracle Service Cloud report.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.