Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM.
Salesforce Service Cloud requires significant maintenance effort to see ROI.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Salesforce directly does not give you the support, and it is through the partner that you have to go, leading to some time delays.
Unless you have premium support, assistance is restricted.
Initially, we had ten ERPs, and I have added more since.
Salesforce Service Cloud is the most advanced in scalability, rating around nine to ten.
Nobody can compete with Salesforce Service Cloud's scalability.
We haven't really had any technical challenges with Oracle CRM.
Regarding the stability of Oracle CRM, nobody is facing any major issues in terms of infrastructure problems whether it is Oracle CRM, Salesforce, or SAP CRM; they are all the same, especially with cloud-based SaaS.
We rarely encounter stability issues with Salesforce Service Cloud, although when they occur, they cause significant disruption.
It could be improved with better quality for response time and empathy with the client's operations.
It's already integrated into our environment, so moving to something else will require a massive investment and change in strategy that we as an organization are not prepared to embark on just yet.
The AI feature needs improvement.
Simpler integration capabilities.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
Configuring Flows in Salesforce Service Cloud is very difficult.
Salesforce Service Cloud should focus on simplification.
The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM, which is much cheaper.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.
Salesforce Service Cloud is expensive.
The biggest advantage of Oracle CRM for me is the process coverage, ease of use, the UI, and obviously a good amount of analytics; these are the few strengths and seamless integration with any platform.
It is very much tied closely with sales forecasting, growth, the reporting and decision-making process.
The solution serves end-to-end customer relationship management which includes sales cloud, e-commerce cloud, and marketing cloud.
The company has invested in ERP Cloud, and the seeded APIs and VIP features allow for customization using Groovy script.
There is also a focus on maintaining efficiency, and it is a significant time saver.
Salesforce Service Cloud offers pre-built packages that are best in class.
Usability is one of the strongest characteristics of Salesforce Service Cloud.
Salesforce Service Cloud improved our organization with its mobile capabilities.
| Product | Market Share (%) |
|---|---|
| Oracle CRM | 1.4% |
| Microsoft Dynamics CRM | 4.5% |
| SAP CRM | 4.1% |
| Other | 90.0% |
| Product | Market Share (%) |
|---|---|
| Oracle Fusion Service | 0.8% |
| Microsoft Dynamics CRM | 4.5% |
| SAP CRM | 4.1% |
| Other | 90.6% |
| Product | Market Share (%) |
|---|---|
| Salesforce Service Cloud | 13.7% |
| Microsoft Dynamics CRM | 19.1% |
| ServiceNow Customer Service Management | 9.3% |
| Other | 57.900000000000006% |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 2 |
| Large Enterprise | 22 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 6 |
| Large Enterprise | 20 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 13 |
| Large Enterprise | 24 |
On demand CRM with contextual intelligence, adaptive business planning, and analytics. Supports cloud integration with Outlook and mobile devices, as well as sales and marketing applications. Multi-tenancy or single-tenancy options available.
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
