We performed a comparison between OPS/MVS Automation Intelligence and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is an easy product to use and it is stable."
"The documentation is simple, easy to follow, and use. A limited, first-time systems programmer can do it, in that it is out-of-the-box almost functional."
"It's very flexible. You can customize what you need to, which is good. For example, you can do your own coding inside the tool, make your own scripting tooling."
"I do not have to keep recordings. It is there and is proactive. It helps the operators, human editors, and me."
"I can and interrupt what's going on, bring a job down if I need to, and bring it back up."
"The performance of it is beyond exceptional. It is probably one of the best products that I have ever worked with. It is easy to use, comprehensive, and can perform almost any task you need it to."
"If something breaks and it goes down when it's not supposed to, automation brings it right back up."
"Once automatic IPL has been defined, anyone can perform an IPL with very little intervention. We know that all of the components will be started correctly."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The way this solution has helped us is that it improved our communication."
"It helps streamline management and processes."
"The solution is very capable and user friendly."
"It is a product that is familiar for a lot of users."
"It's easy to set up."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It is easy to use and simple to learn."
"Some of the command sequences are too long."
"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."
"The GUI interface could be improved, but that is coming. They are working on that."
"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."
"The reason sometimes it is not stable, we do not have the expertise to write the script."
"It’s a complex product. The initial installation is easy, but implementing various functions is a constant process."
"The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented."
"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
"There is room for improvement in the stability of ServiceNow."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The initial setup phase was hard and could be made easier."
"The pricing is high."
"It should have better integrations with other solutions."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
More ServiceNow IT Operations Management Pricing and Cost Advice →
Earn 20 points
OPS/MVS Automation Intelligence is ranked 14th in Event Monitoring while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 34 reviews. OPS/MVS Automation Intelligence is rated 9.4, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of OPS/MVS Automation Intelligence writes "The ability to use command rules is great when our operators have repetitive tasks, but we'd like to automate off of different highlighted messages without actually knowing what the message is". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". OPS/MVS Automation Intelligence is most compared with BMC MainView, BMC TrueSight Operations Management, IBM Tivoli OMEGAMON and SCOM, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our OPS/MVS Automation Intelligence vs. ServiceNow IT Operations Management report.
See our list of best Event Monitoring vendors.
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
