OPS/MVS Automation Intelligence vs ServiceNow IT Operations Management comparison

Broadcom and ServiceNow are both solutions in the Event Monitoring category. Broadcom is ranked #10 with an average rating of 6.0, while ServiceNow is ranked #2 with an average rating of 8.1. Broadcom holds a 4.1% mindshare in EM, compared to ServiceNow’s 6.8% mindshare. Additionally, 93% of Broadcom users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

OPS/MVS Automation Intellig...

Read 28 OPS/MVS Automation Intelligence reviews

2,380 Views
1,238 Comparison Views

93% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

8,308 Views
1,579 Comparison Views

95% willing to recommend

OPS/MVS Automation Intellig...

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 23, 2025

OPS/MVS Automation Intelligence and ServiceNow IT Operations Management are competitors in IT automation. ServiceNow IT Operations Management appears to have an edge due to its comprehensive features.

Features: OPS/MVS Automation Intelligence includes real-time monitoring, automation for legacy systems, and seamless integration with mainframes. ServiceNow IT Operations Management offers extensive cloud services integration, AI-driven analytics, and orchestration features for modern infrastructures.

Room for Improvement: OPS/MVS Automation Intelligence could simplify its deployment process, enhance cloud compatibility, and improve scalability outside of mainframes. ServiceNow IT Operations Management may benefit from reducing its complexity, curbing costs, and refining its offline functionalities.

Ease of Deployment and Customer Service: ServiceNow IT Operations Management excels in cloud-based deployment with strong customer support for fast adaptation. OPS/MVS Automation Intelligence provides excellent support but faces longer implementation times due to its focus on legacy systems.

Pricing and ROI: OPS/MVS Automation Intelligence is highlighted for competitive pricing and quick ROI in traditional environments. ServiceNow IT Operations Management, despite higher initial costs, offers significant ROI through scalable solutions and improved efficiency for evolving IT needs.

To learn more, read our detailed OPS/MVS Automation Intelligence vs. ServiceNow IT Operations Management Report (Updated: August 2026).

Buyer's Guide

OPS/MVS Automation Intelligence vs. ServiceNow IT Operations Management

August 2026

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OPS/MVS Automation Intellig...

Ranking in Event Monitoring

10th

Average Rating

9.2

Reviews Sentiment

5.3

Number of Reviews

Ranking in other categories

Mainframe Management (4th)

ServiceNow IT Operations Ma...

Ranking in Event Monitoring

2nd

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Cloud Management (13th), IT Infrastructure Monitoring (15th), AIOps (3rd)

Mindshare comparison

As of August 2026, in the Event Monitoring category, the mindshare of OPS/MVS Automation Intelligence is 4.1%, up from 3.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 6.8%, down from 18.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	6.8%
OPS/MVS Automation Intelligence	4.1%
Other	89.1%

Event Monitoring

Featured Reviews

Sakkamon Rapeepisarn

System Programmer at Krungsri

Automation has improved alerts and file handling but script-based setup still needs simplification

OPS_MVS Automation Intelligence is the automation tool I use. I think OPS_MVS Automation Intelligence is good for creating complex rules because it's coding, but it takes time to learn how to use it. OPS_MVS Automation Intelligence works well if you know the syntax very well and you have experience in creating scripts or REXX syntax; it would be very good and is a good tool, but it takes time to learn, so that is for experienced staff to work with. I would rate the product a six from one to ten. I cannot think of any additional features in the next release of OPS_MVS Automation Intelligence.

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reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Their technical support is incredible, immediately responsive, and even if it is not updated to Level 2 support sometimes, they chip in providing more detailed answers and options to fix the problem."

"It alerts the operators when it is time to repair the communications and the IPLs."

"It is an easy product to use and it is stable."

"Because we can define complex commands, the training of new operators is quicker. We can also put checks in place, that will prevent user errors."

"We really do need this product, we have the necessity now because we have implemented for so long that we can't function without this product."

"The benefit is that the ROI, since it's 35 years old, is coming back over and over and over."

"It works, and as far as the scheduling piece, it is wonderfully well-written and I use it all the time."

"We went with the best automation solution available."

More OPS/MVS Automation Intelligence pros

"The product is very good but can be improved by providing a detailed information section to track recurring issues and their solution."

"It is a product that is familiar for a lot of users."

"The solution is easy to use and has great orchestration and automation capabilities."

"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."

"With this solution, operational costs will be reduced, your maintenance cost will be reduced when you use the item model, you will deliver a fast solution to the customers, and if something happens on the server-side or router-side, it will be immediately caught."

"Before that, if a switch went down, we'd get 600 tickets; now, we get only one."

"It is emerging as a holistic solution for enterprise service management."

"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."

More ServiceNow IT Operations Management pros

Cons

"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."

"The GUI interface could be improved, but that is coming. They are working on that."

"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."

"It needs to have more compatibility/interfaces to other vendors’ products."

"I think some of their built-in functions are short on functionality."

"The interfaces to USS, CA UIM could be better."

"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."

"With stability, sometimes we do have problems with this product."

More OPS/MVS Automation Intelligence cons

"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."

"ServiceNow IT Operations Management is very expensive. The list price is around $40 per node per month for the high-end, all-inclusive version."

"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."

"There are not enough apps in the app store to expand functionality. There should be more made available."

"At times, it got cumbersome from the project management perspective."

"It should have better integrations with other solutions."

"ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool."

"There are times the application has some performance issue, but it could be because of our network. There should be something done to resolve this."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

Information not available

"The solution offers yearly licenses and a subscription model for add-on features."

"The price of ServiceNow IT Operations Management is expensive."

"It has different subscription models."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"It is expensive. It is around 10 Euros per server per month."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Construction Company

14%

Educational Organization

Financial Services Firm

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Large Enterprise	25

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

What needs improvement with OPS/MVS Automation Intelligence?

My impressions on OPS_MVS Automation Intelligence is that it's quite difficult to use, as it relies mainly on the coding syntax and doesn't provide an easy-to-use GUI. OPS_MVS should have an easy-t...

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What is your primary use case for OPS/MVS Automation Intelligence?

We use the auto-purge transaction for some transactions that run very long, and we also use automation to open and close files in CICS as well.

See all answers

What advice do you have for others considering OPS/MVS Automation Intelligence?

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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

See all answers

What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

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IBM Tivoli NetCool OMNIbus vs OPS/MVS Automation Intelligence

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Compared 4% of the time

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Compared 4% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 4% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 3% of the time

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Compared 3% of the time

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Product Reports

Buyer's Guide

OPS/MVS Automation Intelligence

August 2026

Download OPS/MVS Automation Intelligence product report

Buyer's Guide

ServiceNow IT Operations Management

July 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation

ServiceNow ITOM

Overview

OPS/MVS Automation Intelligence is designed for effective mainframe automation with flexibility and user convenience, offering tools for synchronized operations and comprehensive platform automation.

OPS/MVS Automation Intelligence provides robust automation features that streamline mainframe operations, enhancing task synchronization and minimizing manual interventions. Its adaptability across multiple platforms, integration capabilities, and support for ad hoc operations ensure an efficient automation environment. However, users identify potential improvements in setup, third-party compatibility, graphical interfaces, and documentation. While it serves diverse automation needs, enhancing web interfaces and API accessibility could further improve user experience.

What are the key features of OPS/MVS Automation Intelligence?

Automatic IPL and Shutdown: Ensures orderly system startups and shutdowns.
System State Manager: Offers synchronized task operations for consistent system states.
OPSLOG: Enables message filtering to streamline communications.
Global Variables: Facilitates script customization and variable management.
OPS/REXX Support: Supports ad hoc operations for versatility in automation tasks.

What benefits and ROI can organizations expect?

Labor Minimization: Reduces manual task handling through automation.
Comprehensive Integration: Seamless connection with legacy applications for smooth operations.
Resource Control: Efficient management of resources across LPARs.
Enhanced Workflow Management: Improved automation of time-critical functions.

OPS/MVS Automation Intelligence is widely deployed in industries requiring high-level automation for mainframe environments. Organizations benefit from its capabilities in message suppression, system activity monitoring, startup and shutdown management, and resource control. Its efficient automation helps in inventory control and ensures seamless function integrations within diverse operational settings.

Broadcom

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

Tieto

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

OPS/MVS Automation Intelligence vs. ServiceNow IT Operations Management

August 2026

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