OP5 Monitor vs ServiceNow IT Operations Management comparison

OP5 Monitor vs. ServiceNow IT Operations Management

Download the complete report

Helped 894,738 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OP5 Monitor

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

8.6

Reviews Sentiment

4.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (39th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

11th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (9th), AIOps (3rd)

Mindshare comparison

As of May 2026, in the IT Infrastructure Monitoring category, the mindshare of OP5 Monitor is 0.7%, down from 0.9% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.2%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.2%
OP5 Monitor	0.7%
Other	98.1%

IT Infrastructure Monitoring

Featured Reviews

Sumanth Arshanapally

Senior Analyst at a tech vendor with 10,001+ employees

Monitoring ease and cost-saving benefits enhance operational efficiency

The monitoring in OP5 Monitor is very easy because we can directly use custom plugins. We can write custom scripts and use those scripts directly. It's very low cost, open, and the dashboards are easy to see. We can extract the reports easily, and this is very easy to compare. Real-time monitoring in OP5 Monitor provides data every one minute or every five minutes, enabling us to get live data from the last one minute or last five minutes. OP5 Monitor gave us proper server availability, so we can always check whether a server goes down or the server CPU and memory decreases. Before reaching a particular bottleneck situation, we identified and fixed the issue, which helped us from a cost-saving business perspective. It helped us avoid application downtime.

Read full review

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The monitoring in OP5 Monitor is very easy because we can directly use custom plugins; we can write custom scripts and use those scripts directly, it's very low cost, open, and the dashboards are easy to see."

"We can also observe whatever we want, and there are no limitations."

"The best feature is that it is very relatable, stable, and scalable."

"With limited hardware or a virtual machine, you can address a huge network, hundreds of thousands of elements that need to be monitored. Other commercial software is not on that level."

"Its open-source environment is accessible to everyone."

"Instead of checking the logs each Monday, or checking that applications are running, and checking your ticketing system for angry users, you put this system in place and it monitors and continuously tests everything that is of importance to you and your users."

"Especially with the API, where I can use the data with many other systems, it's great."

"The API makes it pretty easy to integrate with any system."

More OP5 Monitor pros

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"I like the tool's discovery feature."

"The impact of ServiceNow IT Operations Management's configuration management on service quality has been significant, as we implemented a common platform for the Adani Group, which is a large company, and we have Adani Wilmar with close to eight or nine separate business units covering oil, gas, steel, and real estate, all having different features and functionality, while keeping the overall process and configuration the same to reduce the run maintenance cost of the overall group company and within Adani, ensuring a single source of truth."

"I am impressed with the tool's ability to track information in an easy way."

"The software asset management features — especially around discovery — are the tools I find to be the most valuable."

"The way this solution has helped us is that it improved our communication."

"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."

"It helps streamline management and processes."

More ServiceNow IT Operations Management pros

Cons

"The solution is useful for tweaking. However, there have been some negative experiences, such as limited report capabilities. The only report available is in PDF format, making it difficult for teams managing multiple servers to extract data in Excel format. The speaker recommends that the team improve the report capabilities to better serve users."

"They need to improve the dashboard interface."

"We do not get performance reports properly, which needs improvement."

"OP5 Monitor could include application monitoring in addition to infrastructure monitoring. If application business transactions were monitored, it would be helpful."

"The user interface is not what we are used to these days, and should be improved."

"OP5 lacks some visualization, a feature that makes some other products nice. Op5 is built for purpose, which is fine, but if you compare it with some new products, the visualization is not so appealing, especially for management... If you don't need fancy visualizations, OP5 is fine."

"IT environments today are in constant flux. This is driven by the newer cloud technologies such as Kubernetes and Docker, etc. The whole Nagios-based monitoring system that OP5 is created on top of, is based on a host-service model. There is a need for a strategy on what to do with more dynamic environments. There is some cool stuff going on in that direction."

More OP5 Monitor cons

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

"The pricing is high."

"The setup and deployment could be simplified, and the pricing could improve."

"There are times the application has some performance issue, but it could be because of our network. There should be something done to resolve this."

"The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our company."

"Lacks the ability to do its own monitoring."

"The out-of-the-box reporting feature is not as user friendly as other tools."

"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"It was not expensive. And because it's less demanding in terms of hardware, you don't have to pay for another SQL or other database license, and you can have a huge installation on one machine..."

"The cost of the license and support are separate. If you want platinum call support, it will cost more than a regular call. I did not opt for it, as it is an additional cost."

"OP5 has a very low price as a solution, compared to many other solutions out there."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"The price of ServiceNow IT Operations Management is expensive."

"The cost of ServiceNow is much higher."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"It is expensive. It is around 10 Euros per server per month."

"It has different subscription models."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

More ServiceNow IT Operations Management pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

See recommendations

894,738 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Manufacturing Company

12%

Financial Services Firm

12%

Government

11%

Healthcare Company

10%

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

What is your experience regarding pricing and costs for OP5 Monitor?

The price for OP5 Monitor is fine, but we don't know the exact price because it was managed by us; the customer themselves bought it and gave it to us to monitor.

What needs improvement with OP5 Monitor?

OP5 Monitor could include application monitoring in addition to infrastructure monitoring. If application business transactions were monitored, it would be helpful. For application-related issues, ...

What is your primary use case for OP5 Monitor?

Our previous use case for OP5 Monitor was server monitoring.

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is definitely high-priced compared to other products available in the same domain in the market.

What needs improvement with ServiceNow IT Operations Management?

We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...

What is your primary use case for ServiceNow IT Operations Management?

We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...

Nagios Core vs OP5 Monitor

Comparisons

Compared 10% of the time

Zabbix vs OP5 Monitor

Compared 10% of the time

PRTG Network Monitor vs OP5 Monitor

Compared 7% of the time

Opsview vs OP5 Monitor

Compared 6% of the time

Splunk Observability Cloud vs OP5 Monitor

Compared 4% of the time

More OP5 Monitor Competitors

ignio AIOps Platform vs ServiceNow IT Operations Management

Compared 4% of the time

OpsRamp vs ServiceNow IT Operations Management

Compared 4% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 4% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 4% of the time

BMC Helix Operations Management with AIOps vs ServiceNow IT Operations Management

Compared 3% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

OP5 Monitor

Download OP5 Monitor product report

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

Also Known As

No data available

ServiceNow ITOM

Overview

OP5 Monitor delivers real-time IT infrastructure monitoring with extensive customization options through open-source plugins. Its intuitive interface and cost-effectiveness make it a preferred choice for efficient performance monitoring and task automation.

OP5 Monitor integrates seamlessly with systems, offering customizable dashboards and efficient performance tracking for networks, servers, applications, databases, and cloud environments. It supports LDAP and local user accounts, providing timely insights to prevent downtime. The documentation enhances integration ease, though its user interface could benefit from updates. Improved APIs, better report capabilities, and enhanced platform integration are needed. Effective in healthcare, maritime, and diverse sectors, it provides global deployments with tailored monitoring solutions.

What are the key features of OP5 Monitor?

Real-Time Monitoring: Tracks performance and alerts users immediately on anomalies.
Seamless Integration: Works effectively with existing systems and infrastructure.
Extensive Customization: Offers open-source plugins for personalized configurations.

What benefits or ROI should users consider in reviews for OP5 Monitor?

Cost-Effectiveness: Provides robust features at a competitive price.
User-Friendly Interface: Simplifies monitoring processes for administrators.
Efficiency in Performance Monitoring: Automates tasks and optimizes resource use.

In industries like healthcare, maritime, and others, OP5 Monitor automates tracking and alerts, easing manual checks to enhance quality. Its global deployments provide tailored monitoring for CPU, memory, and disk space, efficiently managing both on-premise and cloud environments for large-scale operations.

ITRS

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

Svenska Spel, Carus, VGL, Tele2, Viking Line, Clas Ohlson, Vanderlande, Försäkringskassan

servicenow, TransAlta, NATS, Symantec

OP5 Monitor vs. ServiceNow IT Operations Management