OP5 Monitor vs ServiceNow IT Operations Management comparison

ITRS and ServiceNow are both solutions in the IT Infrastructure Monitoring category. ITRS is ranked #36 with an average rating of 9.0, while ServiceNow is ranked #10 with an average rating of 8.2. ITRS holds a 0.9% mindshare in IM, compared to ServiceNow’s 1.7% mindshare. Additionally, 100% of ITRS users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

OP5 Monitor

Read 7 OP5 Monitor reviews

1,534 Views
1,058 Comparison Views

100% willing to recommend

ServiceNow IT Operations Ma...

Read 45 ServiceNow IT Operations Management reviews

4,408 Views
2,468 Comparison Views

95% willing to recommend

OP5 Monitor

ServiceNow IT Operations Ma...

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Executive SummaryUpdated on Oct 9, 2024

OP5 Monitor and ServiceNow IT Operations Management are competing in the IT monitoring and management category. ServiceNow IT Operations Management is perceived as the superior solution due to its robust features, justifying its cost.

Features: OP5 Monitor offers comprehensive monitoring capabilities, flexible alert management, and customization options tailored to business needs. ServiceNow IT Operations Management features advanced automation, integration with other ServiceNow products, and enhanced operational efficiency. A significant difference is OP5's focus on straightforward monitoring, while ServiceNow emphasizes broader management capabilities.

Room for Improvement: OP5 Monitor could enhance its automation features, expand its integration capabilities with third-party tools, and improve scalability for larger environments. ServiceNow IT Operations Management may improve by simplifying its deployment process, reducing costs associated with its advanced features, and streamlining user interface complexity for ease of use.

Ease of Deployment and Customer Service: OP5 Monitor has a simplified deployment process, leading to quicker implementation and reduced time-to-value. ServiceNow IT Operations Management offers an extensive deployment model with dedicated support, suitable for complex IT environments, potentially extending the deployment timeline but providing comprehensive customer service.

Pricing and ROI: OP5 Monitor presents an attractive setup cost, appealing to budget-conscious organizations, with a good return on investment through efficient monitoring. ServiceNow IT Operations Management requires a higher initial investment, offering significant ROI through extensive features and automation for long-term cost savings and operational improvements.

To learn more, read our detailed OP5 Monitor vs. ServiceNow IT Operations Management Report (Updated: January 2026).

Buyer's Guide

OP5 Monitor vs. ServiceNow IT Operations Management

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OP5 Monitor

Ranking in IT Infrastructure Monitoring

36th

Average Rating

8.6

Reviews Sentiment

4.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (38th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

10th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (10th), AIOps (3rd)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of OP5 Monitor is 0.9%, up from 0.8% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.7%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
ServiceNow IT Operations Management	1.7%
OP5 Monitor	0.9%
Other	97.4%

IT Infrastructure Monitoring

Featured Reviews

Sumanth Arshanapally

Senior Analyst at a tech vendor with 10,001+ employees

Monitoring ease and cost-saving benefits enhance operational efficiency

The monitoring in OP5 Monitor is very easy because we can directly use custom plugins. We can write custom scripts and use those scripts directly. It's very low cost, open, and the dashboards are easy to see. We can extract the reports easily, and this is very easy to compare. Real-time monitoring in OP5 Monitor provides data every one minute or every five minutes, enabling us to get live data from the last one minute or last five minutes. OP5 Monitor gave us proper server availability, so we can always check whether a server goes down or the server CPU and memory decreases. Before reaching a particular bottleneck situation, we identified and fixed the issue, which helped us from a cost-saving business perspective. It helped us avoid application downtime.

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reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With limited hardware or a virtual machine, you can address a huge network, hundreds of thousands of elements that need to be monitored. Other commercial software is not on that level."

"The monitoring in OP5 Monitor is very easy because we can directly use custom plugins; we can write custom scripts and use those scripts directly, it's very low cost, open, and the dashboards are easy to see."

"OP5 Monitor is a great choice due to its being built on an open-source monitoring tool and provides ample opportunity for customization based on specific support requirements. It is also user-friendly and easy to manage with a wide range of plugins available for use. In comparison to other enterprise tools, such as Micro Focus, OP5 Monitor stands out for its features and cost-effectiveness, making it the best tool in the market. Customization is one of the key strengths of the tool and provides a lot of capabilities. Additionally, it is easy to find support and plugins for the tool through online resources."

"It monitors and continuously tests everything that is of importance to you and your users. It could be everything from monitoring disk space to CPU usage to memory. It could include determining if the response time in your e-commerce platform is quick enough, or whether you have too many bounces from some of the pages on your website. You want to monitor anything that could cost you money or time or resources. You can do that with this system. It's very flexible."

"The API makes it pretty easy to integrate with any system."

"We can also observe whatever we want, and there are no limitations."

"The best feature is that it is very relatable, stable, and scalable. The logger is a part of the software, but it's not the most important point of it."

"The main and best thing about ServiceNow IT Operations Management is that it helps to organize user management tickets in an organized form."

"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."

"Our ROI since implementing ServiceNow ITOM has been significant."

"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."

"It is flexible. You can tune it, more or less, as you want."

"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."

"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."

"The solution is very capable and user friendly."

More ServiceNow IT Operations Management pros

Cons

"The solution is useful for tweaking. However, there have been some negative experiences, such as limited report capabilities. The only report available is in PDF format, making it difficult for teams managing multiple servers to extract data in Excel format. The speaker recommends that the team improve the report capabilities to better serve users."

"IT environments today are in constant flux. This is driven by the newer cloud technologies such as Kubernetes and Docker, etc. The whole Nagios-based monitoring system that OP5 is created on top of, is based on a host-service model. There is a need for a strategy on what to do with more dynamic environments. There is some cool stuff going on in that direction."

"They need to improve the dashboard interface."

"The user interface is not what we are used to these days, and should be improved."

"OP5 Monitor could include application monitoring in addition to infrastructure monitoring. If application business transactions were monitored, it would be helpful."

"We do not get performance reports properly."

"OP5 lacks some visualization, a feature that makes some other products nice. Op5 is built for purpose, which is fine, but if you compare it with some new products, the visualization is not so appealing, especially for management... If you don't need fancy visualizations, OP5 is fine."

"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."

"The solution's subscription model could be improved."

"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."

"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."

"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."

"The solution’s licensing cost could be improved."

"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."

"There are not enough apps in the app store to expand functionality. There should be more made available."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"It was not expensive. And because it's less demanding in terms of hardware, you don't have to pay for another SQL or other database license, and you can have a huge installation on one machine..."

"OP5 has a very low price as a solution, compared to many other solutions out there."

"The cost of the license and support are separate. If you want platinum call support, it will cost more than a regular call. I did not opt for it, as it is an additional cost."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"There are additional costs, you have to pay more for everything."

"The price of ServiceNow IT Operations Management is expensive."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"It is expensive. It is around 10 Euros per server per month."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Government

15%

Manufacturing Company

13%

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

12%

Financial Services Firm

12%

Computer Software Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

What is your experience regarding pricing and costs for OP5 Monitor?

The price for OP5 Monitor is fine, but we don't know the exact price because it was managed by us; the customer themselves bought it and gave it to us to monitor.

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What needs improvement with OP5 Monitor?

OP5 Monitor could include application monitoring in addition to infrastructure monitoring. If application business transactions were monitored, it would be helpful. For application-related issues, ...

See all answers

What is your primary use case for OP5 Monitor?

Our previous use case for OP5 Monitor was server monitoring.

See all answers

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is definitely high-priced compared to other products available in the same domain in the market.

See all answers

What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management has not been very popular in these regions for multiple reasons. One is that for SMB customers, ServiceNow IT Operations Management is not very affordable. It is...

See all answers

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Compared 13% of the time

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Compared 9% of the time

Splunk Observability Cloud vs OP5 Monitor

Compared 7% of the time

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Compared 8% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 6% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 5% of the time

ignio AIOps Platform vs ServiceNow IT Operations Management

Compared 5% of the time

BMC Helix Operations Management with AIOps vs ServiceNow IT Operations Management

Compared 4% of the time

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Product Reports

Buyer's Guide

OP5 Monitor

January 2026

Download OP5 Monitor product report

Buyer's Guide

ServiceNow IT Operations Management

December 2025

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

OP5 Monitor - The Complete Monitoring Solution

OP5 Monitor is a flexible and highly scalable monitoring solution for all sizes of environments. Use just one product to monitor your IT environment regardless of location, whether on-premise, in dynamic environments, public cloud or a hybrid of these.

Digital transformation adds extra layers and complexity to the IT estate by creating a hybrid IT environment of both static and dynamic environments, that can be difficult to monitor efficiently. ITRS OP5 Monitor gives enterprises full visibility over their entire IT estate through a single pane of glass, allowing them to consolidate monitoring tools and cut down costs.

ITRS

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

Svenska Spel, Carus, VGL, Tele2, Viking Line, Clas Ohlson, Vanderlande, Försäkringskassan

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

OP5 Monitor vs. ServiceNow IT Operations Management

January 2026

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