OP5 Monitor vs ServiceNow IT Operations Management comparison

Why PeerSpot?

ITRS and ServiceNow are both solutions in the IT Infrastructure Monitoring category. ITRS is ranked #42 with an average rating of 9.0, while ServiceNow is ranked #15 with an average rating of 8.1. ITRS holds a 0.7% mindshare in IM, compared to ServiceNow’s 1.1% mindshare. Additionally, 100% of ITRS users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

OP5 Monitor

Read 7 OP5 Monitor reviews

3,794 Views
2,390 Comparison Views

100% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

9,291 Views
4,367 Comparison Views

95% willing to recommend

OP5 Monitor

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

OP5 Monitor and ServiceNow IT Operations Management are competing in the IT monitoring and management category. ServiceNow IT Operations Management is perceived as the superior solution due to its robust features, justifying its cost.

Features: OP5 Monitor offers comprehensive monitoring capabilities, flexible alert management, and customization options tailored to business needs. ServiceNow IT Operations Management features advanced automation, integration with other ServiceNow products, and enhanced operational efficiency. A significant difference is OP5's focus on straightforward monitoring, while ServiceNow emphasizes broader management capabilities.

Room for Improvement: OP5 Monitor could enhance its automation features, expand its integration capabilities with third-party tools, and improve scalability for larger environments. ServiceNow IT Operations Management may improve by simplifying its deployment process, reducing costs associated with its advanced features, and streamlining user interface complexity for ease of use.

Ease of Deployment and Customer Service: OP5 Monitor has a simplified deployment process, leading to quicker implementation and reduced time-to-value. ServiceNow IT Operations Management offers an extensive deployment model with dedicated support, suitable for complex IT environments, potentially extending the deployment timeline but providing comprehensive customer service.

Pricing and ROI: OP5 Monitor presents an attractive setup cost, appealing to budget-conscious organizations, with a good return on investment through efficient monitoring. ServiceNow IT Operations Management requires a higher initial investment, offering significant ROI through extensive features and automation for long-term cost savings and operational improvements.

To learn more, read our detailed OP5 Monitor vs. ServiceNow IT Operations Management Report (Updated: September 2026).

Buyer's Guide

OP5 Monitor vs. ServiceNow IT Operations Management

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OP5 Monitor

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

8.6

Reviews Sentiment

4.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (40th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

15th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (3rd), Cloud Management (14th), AIOps (4th)

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of OP5 Monitor is 0.7%, down from 0.8% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.1%
OP5 Monitor	0.7%
Other	98.2%

IT Infrastructure Monitoring

Featured Reviews

Sumanth Arshanapally

Senior Analyst at a tech vendor with 10,001+ employees

Monitoring ease and cost-saving benefits enhance operational efficiency

The monitoring in OP5 Monitor is very easy because we can directly use custom plugins. We can write custom scripts and use those scripts directly. It's very low cost, open, and the dashboards are easy to see. We can extract the reports easily, and this is very easy to compare. Real-time monitoring in OP5 Monitor provides data every one minute or every five minutes, enabling us to get live data from the last one minute or last five minutes. OP5 Monitor gave us proper server availability, so we can always check whether a server goes down or the server CPU and memory decreases. Before reaching a particular bottleneck situation, we identified and fixed the issue, which helped us from a cost-saving business perspective. It helped us avoid application downtime.

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reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The API makes it pretty easy to integrate with any system."

"Instead of checking the logs each Monday, or checking that applications are running, and checking your ticketing system for angry users, you put this system in place and it monitors and continuously tests everything that is of importance to you and your users."

"The best feature is that it is very relatable, stable, and scalable. The logger is a part of the software, but it's not the most important point of it."

"With limited hardware or a virtual machine, you can address a huge network, hundreds of thousands of elements that need to be monitored. Other commercial software is not on that level."

"Especially with the API, where I can use the data with many other systems, it's great."

"We can also observe whatever we want, and there are no limitations."

"It monitors and continuously tests everything that is of importance to you and your users. It could be everything from monitoring disk space to CPU usage to memory. It could include determining if the response time in your e-commerce platform is quick enough, or whether you have too many bounces from some of the pages on your website. You want to monitor anything that could cost you money or time or resources. You can do that with this system. It's very flexible."

"OP5 Monitor is a great choice due to its being built on an open-source monitoring tool and provides ample opportunity for customization based on specific support requirements. It is also user-friendly and easy to manage with a wide range of plugins available for use. In comparison to other enterprise tools, such as Micro Focus, OP5 Monitor stands out for its features and cost-effectiveness, making it the best tool in the market. Customization is one of the key strengths of the tool and provides a lot of capabilities. Additionally, it is easy to find support and plugins for the tool through online resources."

More OP5 Monitor pros

"Our ROI since implementing ServiceNow ITOM has been significant."

"Customer service is excellent."

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"The reason is it's cost-effective, number one."

"The dashboard maintenance is very good, and the tool doesn't get stuck."

"It's easy to set up."

"With this solution, operational costs will be reduced, your maintenance cost will be reduced when you use the item model, you will deliver a fast solution to the customers, and if something happens on the server-side or router-side, it will be immediately caught."

"It is a stable solution. I have not experienced any system outages during my time using the solution."

More ServiceNow IT Operations Management pros

Cons

"OP5 Monitor could include application monitoring in addition to infrastructure monitoring. If application business transactions were monitored, it would be helpful."

"The solution is useful for tweaking. However, there have been some negative experiences, such as limited report capabilities. The only report available is in PDF format, making it difficult for teams managing multiple servers to extract data in Excel format. The speaker recommends that the team improve the report capabilities to better serve users."

"The user interface is not what we are used to these days, and should be improved."

"OP5 lacks some visualization, a feature that makes some other products nice. Op5 is built for purpose, which is fine, but if you compare it with some new products, the visualization is not so appealing, especially for management... If you don't need fancy visualizations, OP5 is fine."

"We do not get performance reports properly, which needs improvement."

"They need to improve the dashboard interface."

"IT environments today are in constant flux. This is driven by the newer cloud technologies such as Kubernetes and Docker, etc. The whole Nagios-based monitoring system that OP5 is created on top of, is based on a host-service model. There is a need for a strategy on what to do with more dynamic environments. There is some cool stuff going on in that direction."

"If you are new to using the solution, you will find the setup complex."

"The security policies could be increased."

"In providing for customers, I think that the cost of ServiceNow is quite high."

"The vendor support rates between five to six because it takes a lot of time to get issues resolved, whether minor or major. For minor issues, the team takes a month's time to provide a fix."

"ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool."

"At times, it got cumbersome from the project management perspective."

"It should have better integrations with other solutions."

"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"It was not expensive. And because it's less demanding in terms of hardware, you don't have to pay for another SQL or other database license, and you can have a huge installation on one machine..."

"The cost of the license and support are separate. If you want platinum call support, it will cost more than a regular call. I did not opt for it, as it is an additional cost."

"OP5 has a very low price as a solution, compared to many other solutions out there."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"It has different subscription models."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"It is expensive. It is around 10 Euros per server per month."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"There are additional costs, you have to pay more for everything."

"The price of ServiceNow IT Operations Management is expensive."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Healthcare Company

12%

Financial Services Firm

11%

Comms Service Provider

11%

Manufacturing Company

11%

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

What is your experience regarding pricing and costs for OP5 Monitor?

The price for OP5 Monitor is fine, but we don't know the exact price because it was managed by us; the customer themselves bought it and gave it to us to monitor.

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What needs improvement with OP5 Monitor?

OP5 Monitor could include application monitoring in addition to infrastructure monitoring. If application business transactions were monitored, it would be helpful. For application-related issues, ...

See all answers

What is your primary use case for OP5 Monitor?

Our previous use case for OP5 Monitor was server monitoring.

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

See all answers

What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

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Compared 4% of the time

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Compared 3% of the time

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Compared 3% of the time

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Compared 3% of the time

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Product Reports

Buyer's Guide

OP5 Monitor

September 2026

Download OP5 Monitor product report

Buyer's Guide

ServiceNow IT Operations Management

September 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

OP5 Monitor delivers real-time IT infrastructure monitoring with extensive customization options through open-source plugins. Its intuitive interface and cost-effectiveness make it a preferred choice for efficient performance monitoring and task automation.

OP5 Monitor integrates seamlessly with systems, offering customizable dashboards and efficient performance tracking for networks, servers, applications, databases, and cloud environments. It supports LDAP and local user accounts, providing timely insights to prevent downtime. The documentation enhances integration ease, though its user interface could benefit from updates. Improved APIs, better report capabilities, and enhanced platform integration are needed. Effective in healthcare, maritime, and diverse sectors, it provides global deployments with tailored monitoring solutions.

What are the key features of OP5 Monitor?

Real-Time Monitoring: Tracks performance and alerts users immediately on anomalies.
Seamless Integration: Works effectively with existing systems and infrastructure.
Extensive Customization: Offers open-source plugins for personalized configurations.

What benefits or ROI should users consider in reviews for OP5 Monitor?

Cost-Effectiveness: Provides robust features at a competitive price.
User-Friendly Interface: Simplifies monitoring processes for administrators.
Efficiency in Performance Monitoring: Automates tasks and optimizes resource use.

In industries like healthcare, maritime, and others, OP5 Monitor automates tracking and alerts, easing manual checks to enhance quality. Its global deployments provide tailored monitoring for CPU, memory, and disk space, efficiently managing both on-premise and cloud environments for large-scale operations.

ITRS

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

Svenska Spel, Carus, VGL, Tele2, Viking Line, Clas Ohlson, Vanderlande, Försäkringskassan

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

OP5 Monitor vs. ServiceNow IT Operations Management

September 2026

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