NinjaOne and Splunk Enterprise Platform are leading solutions in IT management, focusing on device monitoring and data analytics, respectively. NinjaOne stands out for its user-friendliness and affordability, appealing to small businesses, while Splunk Enterprise Platform is preferred for its robust data analysis capabilities, making it ideal for larger organizations with complex data needs.
Features: NinjaOne provides efficient remote monitoring tools, robust device management, and an intuitive mobile app, positing itself as user-friendly, even for non-technical users. Its automated management, software deployment, and scheduling of scripts enhance its functionality. Splunk Enterprise Platform offers scalable data collection and processing abilities, notable for extensive customization and superior visualization features, facilitating in-depth data analysis and incident investigation.
Room for Improvement: NinjaOne could expand its third-party integration options and provide enhanced reporting capabilities. It also needs to refine its patch management and ticketing systems. On the other hand, Splunk Enterprise Platform can improve ease of use with additional out-of-the-box features, need stronger integration abilities, and consider pricing adjustments to attract smaller businesses. Dashboard functionality and automation tools are other areas needing attention.
Ease of Deployment and Customer Service: NinjaOne is flexible in public and hybrid cloud environments, praised for its customer service and active community. Splunk Enterprise Platform caters more to on-premises and hybrid solutions, offering reliable support but may present challenges with initial configurations for newcomers.
Pricing and ROI: NinjaOne presents competitive pricing, positioned well for small businesses, delivering rapid ROI primarily by enhancing productivity. Its pricing often includes integrations like TeamViewer. Splunk Enterprise Platform is generally costlier, targeting large enterprises with significant data demands but justifying its price with comprehensive security and analytics capabilities. Smaller businesses might view its pricing as less favorable without adaptations.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Splunk Enterprise Platform saves approximately 20 to 30 percent of my time without having to perform different actions separately.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
It is crucial for anyone looking to deploy Splunk Enterprise Platform to first certify for their courses, such as the Splunk Administrator and the Power User Administrator certifications, which address all troubleshooting queries.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
Some products can automatically scale, but Splunk requires manual configuration changes to achieve scale, which is slightly outdated compared to modern technologies.
If the server is down, I can upgrade the server resources or create a new node for performance optimization.
Splunk Enterprise Platform is scalable to some extent, which is acceptable.
I would rate the stability a ten out of ten.
It requires managing configuration files and processing operations manually, limiting its auto-scaling capabilities.
Splunk Enterprise Platform is stable when not integrating or adding new devices continuously.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
The deep learning capabilities need enhancing, especially on Splunk Cloud, where customers find it challenging to use deep learning tools without setting up backend computing resources.
It is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively.
The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
The pricing model is based on ingesting data sizes, not user count, and includes a free tier for up to 500 MB of daily data.
Splunk Enterprise Platform is expensive.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
Splunk Enterprise Platform also has its own Phantom as a SOAR, which is much more refined and gives more accurate results than any other AI integrated SIM tool.
The features that have proven most effective for real-time data analysis include parts of the platform and its automation capabilities.
One valuable feature of Splunk Enterprise Platform is citizen programming, which allows users to manage and compute huge stream-based datasets easily using SPL language.
| Product | Market Share (%) |
|---|---|
| Splunk Enterprise Platform | 1.9% |
| NinjaOne | 1.9% |
| Other | 96.2% |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
| Large Enterprise | 23 |
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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