NewgenONE Digital Transformation Platform vs ServiceNow Now Platform comparison

Newgen and ServiceNow are both solutions in the Low-Code Development Platforms category. Newgen is ranked #26 with an average rating of 6.0, while ServiceNow is ranked #9 with an average rating of 7.7. Newgen holds a 1.0% mindshare in LCDP, compared to ServiceNow’s 2.4% mindshare. Additionally, 100% of Newgen users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

NewgenONE Digital Transform...

Read 1 NewgenONE Digital Transformation Platform review

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454 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 50 ServiceNow Now Platform reviews

2,468 Views
1,604 Comparison Views

98% willing to recommend

NewgenONE Digital Transform...

ServiceNow Now Platform

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Executive Summary

We performed a comparison between NewgenONE Digital Transformation Platform and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OutSystems, Mendix and others in Low-Code Development Platforms.

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Low-Code Development Platforms

March 2026

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Helped 885,376 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NewgenONE Digital Transform...

Ranking in Low-Code Development Platforms

26th

Ranking in Business Orchestration and Automation Technologies

26th

Average Rating

6.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Now Platform

Ranking in Low-Code Development Platforms

9th

Ranking in Business Orchestration and Automation Technologies

17th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Rapid Application Development Software (14th), No-Code Development Platforms (3rd)

Mindshare comparison

As of April 2026, in the Low-Code Development Platforms category, the mindshare of NewgenONE Digital Transformation Platform is 1.0%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.4%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms Mindshare Distribution
Product	Mindshare (%)
ServiceNow Now Platform	2.4%
NewgenONE Digital Transformation Platform	1.0%
Other	96.6%

Low-Code Development Platforms

Featured Reviews

reviewer2445606

Director - Group IT & Principal Architect at a financial services firm with 10,001+ employees

Automated process efficiency enhanced with improved setup simplicity

I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to automate these processes efficiently NewgenONE has helped to automate repetitive manual tasks and data inputs, reducing the need for user intervention. It is good because it automates…

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Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NewgenONE's document management and workflow approach tools are very useful."

"The solution has more products than being an ITSM tool. Big customers such as those from Telcom tend to like it. Some of our customers use AI-based chatbots."

"In terms of scalability, I'm impressed; I'm happy with the capability of the Now Platform and I am positive that as time goes on we will be able to reap the real benefits of the platform."

"The initial setup is very straightforward."

"Learning materials, such as online courses, are readily available."

"It can integrate anywhere, and you can make any kind of workflow."

"ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred."

"ServiceNow Now Platform is quite useful, scalable, and flexible, and the user interface is very good."

"I would recommend this product to businesses who are using multiple systems across different departments, and are looking for a single point to operate them from."

More ServiceNow Now Platform pros

Cons

"Setting up NewgenONE is still a technical task. Simplifying the setup process would make it easier for users."

"It's not quick or cheap."

"In the next release of this solution, we would like to see mobile capability."

"ServiceNow Now Platform's technical support needs to improve."

"The licensing for this solution, with respect to the user, needs to be improved."

"ServiceNow is not open source, so there is a license you must pay. Compared to other contenders who give you the cheapest in the market, you will find a huge difference when it comes to ServiceNow and its subscriptions."

"The price is a bit high and can be a bit of a barrier for some customers."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions. Suppose that you go with some subscriptions such as IDSM or any type of package like it, then the license cost will be impacted accordingly. Similarly, the cost is also adjusted based on your headcount of how many users will be using it."

"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."

More ServiceNow Now Platform cons

Pricing and Cost Advice

Information not available

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."

"It is expensive only."

"People seem to be buying the tool a lot. I think its licensing is okay."

"The price of the product falls on the higher side of the spectrum."

"I would rate the pricing an eight out of ten, with ten being very expensive solution."

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."

"The solution is expensive, and I rate it a ten for pricing."

"There are extra expenses for maintaining the product apart from the licenses."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Import And Exporter

31%

Construction Company

17%

Healthcare Company

Comms Service Provider

Financial Services Firm

12%

Government

10%

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	35

Questions from the Community

What needs improvement with NewgenONE Digital Transformation Platform?

Setting up NewgenONE is still a technical task. Simplifying the setup process would make it easier for users. Even when using other systems like MQ, you need some technical skills for integration.

See all answers

What is your primary use case for NewgenONE Digital Transformation Platform?

I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to automate these processes efficiently.

See all answers

What advice do you have for others considering NewgenONE Digital Transformation Platform?

NewgenONE works well for business process automation (BPA) and suits specific work for the BFS side. However, it requires considerable improvement in certain areas.

See all answers

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

See all answers

What needs improvement with ServiceNow Now Platform?

There are many areas where ServiceNow leverages AI or machine learning to enhance the features, and they are already doing it. In every area, there is a scope for learning and improvement. ServiceN...

See all answers

Comparisons

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Compared 20% of the time

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Compared 15% of the time

Appian vs NewgenONE Digital Transformation Platform

Compared 13% of the time

Salesforce Platform vs NewgenONE Digital Transformation Platform

Compared 11% of the time

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Compared 8% of the time

Pega Platform vs ServiceNow Now Platform

Compared 6% of the time

ServiceNow vs ServiceNow Now Platform

Compared 6% of the time

Unqork vs ServiceNow Now Platform

Compared 5% of the time

SS&C Blue Prism vs ServiceNow Now Platform

Compared 4% of the time

More ServiceNow Now Platform Competitors

Product Reports

Buyer's Guide

Low-Code Development Platforms

March 2026

NewgenONE Digital Transformation Platform report

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Buyer's Guide

ServiceNow Now Platform

March 2026

Download ServiceNow Now Platform product report

Overview

Unlock Simple with NewgenONE
A unified, cloud-based platform, with a robust integration ecosystem, for automating end-to-end business processes and comprehensively managing content and communications

Newgen

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

BNB Bank, National Commercial Bank Jamaica, United Bank, Tokio Marine HCC

experian, beachbody, health partners

Buyer's Guide

Low-Code Development Platforms

March 2026

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