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NewgenONE Digital Transformation Platform vs ServiceNow Now Platform comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
666
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
NewgenONE Digital Transform...
Ranking in Business Orchestration and Automation Technologies
28th
Average Rating
6.0
Reviews Sentiment
6.1
Number of Reviews
1
Ranking in other categories
Low-Code Development Platforms (32nd)
ServiceNow Now Platform
Ranking in Business Orchestration and Automation Technologies
18th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
51
Ranking in other categories
Rapid Application Development Software (16th), Low-Code Development Platforms (12th), No-Code Development Platforms (4th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer2445606 - PeerSpot reviewer
Director - Group IT & Principal Architect at a financial services firm with 10,001+ employees
Automated process efficiency enhanced with improved setup simplicity
I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to automate these processes efficiently NewgenONE has helped to automate repetitive manual tasks and data inputs, reducing the need for user intervention. It is good because it automates…
Vishal Savajiani - PeerSpot reviewer
Senior Analyst at DXC Technology
Low-code workflows have transformed how we automate processes and build enterprise apps
First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have been with Automation Anywhere as their platinum partners, and for us, the first and foremost recommendation to any customer is Automation Anywhere, which is true from the price perspective, feature perspective, and support perspective."
"It is one of the popular RPA vendors offering powerful & user-friendly RPA capabilities to automate any complex tasks. It is one of the "Revolutionary Technology" that changes the way the enterprise operates. This tool combines conventional RPA with intellectual elements like natural language understanding and reading any unstructured data."
"The features that help us satisfy the needs of the customer to overcome mundane activities using task bots and meta bots are the most valuable along with the rich controls in the control room. The developer team is able to capture all the necessary steps without much hassle with the visual designer and the ability to test each step of automation has helped in delivering error-free automation to our customer."
"I liked the Automation Anywhere University. It was easy and simple. I hoped that it wouldn't take too much of my time, and it didn't, which was good."
"We have had a lot of success using Automation Anywhere products and we've actually built a few solutions that were done on the EY cloud, which are offered to clients as a managed service."
"Non-developers can use the tool to create bots. Also, it is very easy for developers to use."
"The company continues with research and development to expand the capabilities of the product to meet market needs."
"The best features of Automation Anywhere are having a user-friendly interface and the ability to integrate AI, and APIs and services like OpenAI's ChatGPT can be integrated, enhancing its functionality."
"NewgenONE's document management and workflow approach tools are very useful."
"When it comes to complex workflows, cross-functional projects and extended integration features, ServiceNow does a much better job."
"ServiceNow can document and produce a historical working tool that deals with projects themselves. The user interface is another strong suit."
"We work on it directly to send out tickets, it enables us to work seamlessly, we don't need to send them out manually, and we can create a ticket and assign it in the system."
"The solution is a seamless tool that can integrate with all applications."
"This one platform, where the end-users can manage all of their demands and see all of their devices, including their cell phone contracts, makes our lives easy."
"The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly."
"Now Platform's best features are collaboration, configurability, and customizability."
"What I like most about the ServiceNow Now Platform is the flexibility of using JavaScript. I also like that the platform allows custom scripting, server-side scripting, and client-side scripting. Another valuable feature in the ServiceNow Now Platform is the Flow Designer which allows dragging and dropping code, and low code activities."
 

Cons

"Technical support needs to be worked on as the turnaround time can be around a week, even though we are just using the solution on a pilot basis. We are working in real-time with realistic data. While the process of a logging a ticket is good, the process from logging a ticket to closure needs faster support time."
"There should be more available Data Analytics and more AI Front and Deep Learn concepts."
"Automation Anywhere (AA) has a lot of stability issues. It needs a lot of maintenance."
"The Web Recorder should also include a feature where the user can select what browser you want it to run since it is currently using the Internet Explorer browser as default. Some of our web-based systems are currently not compatible with Internet Explorer and can only run using Firefox or Google Chrome."
"Giving access to our internal websites was not simple during the initial setup."
"I would like to see web and cloud-based platforms for future releases."
"I feel that document extraction like IQ Bot can be made more refined so that it may reach its full potential."
"I hope that Automation Anywhere can further optimize its bots to help automate tasks with Microsoft Word documents and Microsoft PowerPoint documents because, in most organizations, there is a lot of reporting required."
"Setting up NewgenONE is still a technical task. Simplifying the setup process would make it easier for users."
"They should reduce the solution's cost and make it more affordable for buyers."
"The product's UI is ugly, making it an area where improvements are required."
"Because of the high cost of this product, you don't always see an ROI."
"ServiceNow Now Platform's technical support needs to improve."
"The integration towards other ERP systems could be improved."
"The number of API calls processed by the tool, specifically when the API calls increase, will cause a lot of load on the platform, and it tends to not work very efficiently."
"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."
"The Playbooks feature is useful for visualizing steps in a process, however, it lacks support for rollbacks in case of complex customer processes."
 

Pricing and Cost Advice

"In most of the cases, the product value is very good. If the infrastructure, implementation, and framework are good, then generally, the client can get a good return on investment."
"It's fine. However, I'm concerned with the credits in terms of the pricing for the AI models. It is understandable that the new ones are more expensive, but the base models, after doing the pricing conversion, cost about four to ten times as much as paying directly."
"It saves me around $100,000 a year."
"Roughly, as of today, it is around $250,000 annually."
"I am not sure about the costs, but two Bot Runners and four Bot Creators may cost approximately 1CR."
"We are interested in saving manual engineer man-hours. So far, we have saved $100,000."
"Our annual licensing costs are around $100,000 a year."
"The Community Edition is a good offering from the company."
Information not available
"The price of the product falls on the higher side of the spectrum."
"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."
"The solution is expensive."
"It is expensive only."
"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."
"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."
"I would rate the pricing an eight out of ten, with ten being very expensive solution."
"People seem to be buying the tool a lot. I think its licensing is okay."
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Comms Service Provider
12%
Manufacturing Company
11%
Import And Exporter
23%
Construction Company
17%
Comms Service Provider
8%
Outsourcing Company
8%
Outsourcing Company
13%
Construction Company
12%
Financial Services Firm
11%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise86
Large Enterprise561
No data available
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise3
Large Enterprise36
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with NewgenONE Digital Transformation Platform?
Setting up NewgenONE is still a technical task. Simplifying the setup process would make it easier for users. Even wh...
What is your primary use case for NewgenONE Digital Transformation Platform?
I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to automa...
What advice do you have for others considering NewgenONE Digital Transformation Platform?
NewgenONE works well for business process automation (BPA) and suits specific work for the BFS side. However, it requ...
What is your experience regarding pricing and costs for ServiceNow Now Platform?
I do not know the setup cost details. I am not at that level where I make decisions on the cost.
What needs improvement with ServiceNow Now Platform?
There are areas of ServiceNow Now Platform that could be improved or enhanced in the future. So far, I do not have ma...
What is your primary use case for ServiceNow Now Platform?
As a customer of this solution, I use it as a ticketing platform in my projects. I have multiple use cases for Servic...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
No data available
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
BNB Bank, National Commercial Bank Jamaica, United Bank, Tokio Marine HCC
experian, beachbody, health partners
Find out what your peers are saying about Microsoft, Mendix, OutSystems and others in Low-Code Development Platforms. Updated: October 2026.
916,956 professionals have used our research since 2012.