NewgenONE Digital Transformation Platform vs ServiceNow Now Platform comparison

Newgen and ServiceNow are both solutions in the Low-Code Development Platforms category. Newgen is ranked #23 with an average rating of 6.0, while ServiceNow is ranked #8 with an average rating of 8.0. Newgen holds a 0.4% mindshare in LCDP, compared to ServiceNow’s 2.8% mindshare. Additionally, 100% of Newgen users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

NewgenONE Digital Transform...

Read 1 NewgenONE Digital Transformation Platform review

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204 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 48 ServiceNow Now Platform reviews

1,816 Views
1,144 Comparison Views

97% willing to recommend

NewgenONE Digital Transform...

ServiceNow Now Platform

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Executive Summary

We performed a comparison between NewgenONE Digital Transformation Platform and ServiceNow Now Platform based on real PeerSpot user reviews.

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Buyer's Guide

Low-Code Development Platforms

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NewgenONE Digital Transform...

Ranking in Low-Code Development Platforms

23rd

Average Rating

6.0

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Now Platform

Ranking in Low-Code Development Platforms

8th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Rapid Application Development Software (13th), No-Code Development Platforms (4th)

Mindshare comparison

As of September 2025, in the Low-Code Development Platforms category, the mindshare of NewgenONE Digital Transformation Platform is 0.4%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Now Platform is 2.8%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Low-Code Development Platforms Market Share Distribution
Product	Market Share (%)
ServiceNow Now Platform	2.8%
NewgenONE Digital Transformation Platform	0.4%
Other	96.8%

Low-Code Development Platforms

Featured Reviews

reviewer2445606

Director - Group IT & Principal Architect at a financial services firm with 10,001+ employees

Automated process efficiency enhanced with improved setup simplicity

I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to automate these processes efficiently NewgenONE has helped to automate repetitive manual tasks and data inputs, reducing the need for user intervention. It is good because it automates…

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SiddharthZunjarrao

Associate Director at KPMG India

Enables us to have significant improvements in operational efficiency

ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NewgenONE's document management and workflow approach tools are very useful."

"ServiceNow provides immense options for customization and scalability, allowing users to build and modify the platform according to their needs."

"The tool is generally easy to use, making it a very user-friendly product."

"ServiceNow Now Platform is quite useful, scalable, and flexible. The user interface is very good."

"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."

"We have seen a big improvement in the experience that we want to create for our end users."

"The solution is in Gartner's Magic Quadrant."

"The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly."

"The product's most advantageous feature is platform innovation."

More ServiceNow Now Platform pros

Cons

"Setting up NewgenONE is still a technical task. Simplifying the setup process would make it easier for users."

"It would be great if the ServiceNow Now Platform supported satellite technologies in its telecom models and integrated with tools like OpenAI, LLaMA, or any Google AI platforms such as Vertex AI or Bard."

"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."

"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."

"The analytics should be more readily available on the base product."

"There are a few areas of concern when it comes to the product's support team where improvements are required."

"This platform is used more by large companies because it is a little bit expensive."

"The integration towards other ERP systems could be improved."

"The cost has room for improvement. It is currently expensive."

More ServiceNow Now Platform cons

Pricing and Cost Advice

Information not available

"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

"The price of the product falls on the higher side of the spectrum."

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

"The solution is expensive."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."

"It is expensive only."

"The pricing of this solution is done annually and it is very expensive."

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

Government

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	3
Large Enterprise	34

Questions from the Community

What needs improvement with NewgenONE Digital Transformation Platform?

Setting up NewgenONE is still a technical task. Simplifying the setup process would make it easier for users. Even when using other systems like MQ, you need some technical skills for integration.

See all answers

What is your primary use case for NewgenONE Digital Transformation Platform?

I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to automate these processes efficiently.

See all answers

What advice do you have for others considering NewgenONE Digital Transformation Platform?

NewgenONE works well for business process automation (BPA) and suits specific work for the BFS side. However, it requires considerable improvement in certain areas.

See all answers

What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.

See all answers

What needs improvement with ServiceNow Now Platform?

What could be improved in ServiceNow Now Platform is the availability of skill sets. For some reason, we don't get too many people who know this technology easily. Regarding their pricing, I would ...

See all answers

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Product Reports

Buyer's Guide

Low-Code Development Platforms

September 2025

NewgenONE Digital Transformation Platform report

Download NewgenONE Digital Transformation Platform product report

Buyer's Guide

ServiceNow Now Platform

August 2025

Download ServiceNow Now Platform product report

Overview

Unlock Simple with NewgenONE
A unified, cloud-based platform, with a robust integration ecosystem, for automating end-to-end business processes and comprehensively managing content and communications

Newgen

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

BNB Bank, National Commercial Bank Jamaica, United Bank, Tokio Marine HCC

experian, beachbody, health partners

Buyer's Guide

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September 2025

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