New Relic and OpenText Network Operations Management compete in network and application monitoring. New Relic holds an advantage with ease of use and support, while OpenText offers extensive features suited for comprehensive network management.
Features: New Relic provides application performance monitoring, delivers insights into digital customer experience, and supports cloud ecosystems. OpenText Network Operations Management offers predictive analytics, automated remediation, and coverage for traditional network monitoring.
Room for Improvement: New Relic could enhance network monitoring capabilities, expand analytics features, and simplify reporting tools. OpenText Network Operations Management could improve deployment efficiency, reduce complexity for smaller businesses, and offer more flexible pricing models.
Ease of Deployment and Customer Service: New Relic features user-friendly deployment and strong customer support, allowing quick integration. OpenText Network Operations Management requires more resources due to its comprehensive features but is optimized for large-scale operations.
Pricing and ROI: New Relic offers a flexible pricing model focusing on affordability and scalability, presenting strong ROI for application-focused businesses. OpenText Network Operations Management has higher setup costs reflecting its extensive features and is designed for enterprises needing in-depth network management.
| Product | Market Share (%) |
|---|---|
| New Relic | 1.8% |
| OpenText Network Operations Management | 0.2% |
| Other | 98.0% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 61 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
Network management solutions are continually called onto to adapt to new technologies, while retaining value of existing ones, including: SDNs, multiple connection methods to the cloud and Internet, remote sites, and WiFi networks. All of these technologies require closer collaboration between network engineering and operations because of their dynamic nature, which requires fast and deep understanding of the technologies to operate effectively.
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