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New Relic vs OpenText Network Operations Management comparison

New Relic and OpenText are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.1, while OpenText is ranked #60 with an average rating of 8.0. New Relic holds a 1.5% mindshare in NMS, compared to OpenText’s 0.3% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.
New Relic
Read 173 New Relic reviews
  • 14,037 Views
  • 3,650 Comparison Views
94% willing to recommend
OpenText Network Operations...
Read 3 OpenText Network Operations Management reviews
  • 806 Views
  • 637 Comparison Views
75% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

New Relic and OpenText Network Operations Management compete in network and application monitoring. New Relic holds an advantage with ease of use and support, while OpenText offers extensive features suited for comprehensive network management.

Features: New Relic provides application performance monitoring, delivers insights into digital customer experience, and supports cloud ecosystems. OpenText Network Operations Management offers predictive analytics, automated remediation, and coverage for traditional network monitoring.

Room for Improvement: New Relic could enhance network monitoring capabilities, expand analytics features, and simplify reporting tools. OpenText Network Operations Management could improve deployment efficiency, reduce complexity for smaller businesses, and offer more flexible pricing models.

Ease of Deployment and Customer Service: New Relic features user-friendly deployment and strong customer support, allowing quick integration. OpenText Network Operations Management requires more resources due to its comprehensive features but is optimized for large-scale operations.

Pricing and ROI: New Relic offers a flexible pricing model focusing on affordability and scalability, presenting strong ROI for application-focused businesses. OpenText Network Operations Management has higher setup costs reflecting its extensive features and is designed for enterprises needing in-depth network management.

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To learn more, read our detailed New Relic vs. OpenText Network Operations Management Report (Updated: March 2026).
Buyer's Guide
New Relic vs. OpenText Network Operations Management
March 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
OpenText Network Operations...
Ranking in Network Monitoring Software
60th
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
3
Ranking in other categories
Network Management Applications (18th)
 

Mindshare comparison

As of March 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 2.4% compared to the previous year. The mindshare of OpenText Network Operations Management is 0.3%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.5%
OpenText Network Operations Management0.3%
Other98.2%
Network Monitoring Software
 

Featured Reviews

BasilJiji - PeerSpot reviewer
BasilJiji
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
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AhmedBahgat - PeerSpot reviewer
AhmedBahgat
Advisor at Saudi Telecom Company
Dynamic discovery and effective network topology make IT monitoring valuable
The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine. It covers the entire span of the infrastructure, including servers and network operations. It also adapts well to different environments, showing network topology effectively, making the network monitoring tool quite valuable.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
"The API functionality allows us to get hit counts from external sources, such as APIs or databases, and everything is mapped very clearly."
"It is a software solution as a service, so I don't have to manage it on-premise."
"Saves so much time in debugging our code and environments."
"The thing that's nice about New Relic is it doesn't try and do everything, it does what it does."
"It allows the restriction of privileges and control of users."
"Its most valuable feature is application performance monitoring, as it gives me a complete x-ray of the application to understand where the bottlenecks are, then improve and fix issues."
"There are many things, but in particular I like the real-time monitoring; we get to know when a specific service or specific URL is failing and not performing, and we can set certain delivery thresholds which, if broken, we hear about immediately."
More New Relic pros
"When it comes to customization, Micro Focus is more mature than its competitors."
"The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine."
"When it comes to customization, Micro Focus is more mature than its competitors."
"We can detect non-compliant devices and automate remediation actions to cover the gap in the configuration standards."
"The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine."
 

Cons

"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."
"Some of the 3rd party plugins could be improved - especially the requirement for java to monitor simple network services is not ideal."
"New Relic can be improved by incorporating an automated incident analysis solution."
"The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete."
"With APM, it’s a little difficult to fit into certain infrastructure components that are very service-based which take data from one area to another."
"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."
More New Relic cons
"Micro Focus Network Management doesn't support end-to-end monitoring of cloud infrastructure."
"The user interface is outdated and needs improvement, especially for service and topology maps."
"The user interface is outdated and needs improvement, especially for service and topology maps."
"It may need a more customizable UI."
"Micro Focus Network Management doesn't support end-to-end monitoring of cloud infrastructure. Micro Focus might have different cloud solutions for cloud automation and hybrid cloud management. There are a lot of products that also support automation. That is different, but it should monitor the cloud from an IT operations management perspective."
 

Pricing and Cost Advice

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."
"I loved this product, but we can no longer afford it, so we dropped it."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"This is an expensive product."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
More New Relic pricing and cost advice
"Micro Focus' price is on the higher side, but there are other products like CA products and IBM that are more expensive. At the same time, you have to compare the maturity level of the solutions."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
8%
Retailer
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
See all answers
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
See all answers
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
See all answers
What is your experience regarding pricing and costs for Micro Focus Network Operations Management?
The price is reasonable based on the agreement.
See all answers
What needs improvement with Micro Focus Network Operations Management?
The user interface is outdated and needs improvement, especially for service and topology maps. The ease of generating dashboards for different situations by users is critical for my environment. I...
See all answers
What is your primary use case for Micro Focus Network Operations Management?
I use the solution as the main vehicle to monitor and alert about events in the IT environment. I use it for IT monitoring.
See all answers
 

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Product Reports

Buyer's Guide
New Relic
March 2026
New Relic reportDownload New Relic product report
Buyer's Guide
Network Management Applications
March 2026
OpenText Network Operations Management reportDownload OpenText Network Operations Management product report
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Micro Focus Network Operations Management
 

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?
  • Real-Time Monitoring: Provides instant visibility into application performance.
  • Detailed Transaction Tracing: Identifies specific transaction issues quickly.
  • Error Rate Tracking: Monitors and reports on error occurrences efficiently.
  • Customizable Dashboards: Tailors dashboard views for specific needs.
  • APM Integration: Seamlessly integrates with application performance management tools.
What benefits and ROI should be considered?
  • Operational Efficiency: Quick issue detection reduces downtime.
  • Improved Debugging: Enhanced error analysis supports rapid problem resolution.
  • Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
  • Incident Management: Integration with incident tools helps streamline responses.
  • Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Network management solutions are continually called onto to adapt to new technologies, while retaining value of existing ones, including: SDNs, multiple connection methods to the cloud and Internet, remote sites, and WiFi networks. All of these technologies require closer collaboration between network engineering and operations because of their dynamic nature, which requires fast and deep understanding of the technologies to operate effectively.

OpenText
 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Information Not Available
Buyer's Guide
New Relic vs. OpenText Network Operations Management
March 2026
Free Report: New Relic vs. OpenText Network Operations Management
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