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New Relic vs OpenText Network Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

New Relic
Ranking in Network Monitoring Software
10th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
159
Ranking in other categories
Application Performance Monitoring (APM) and Observability (3rd), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
OpenText Network Operations...
Ranking in Network Monitoring Software
64th
Average Rating
8.6
Reviews Sentiment
7.7
Number of Reviews
3
Ranking in other categories
Network Management Applications (20th)
 

Mindshare comparison

As of August 2025, in the Network Monitoring Software category, the mindshare of New Relic is 1.9%, down from 3.5% compared to the previous year. The mindshare of OpenText Network Operations Management is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
AhmedBahgat - PeerSpot reviewer
Dynamic discovery and effective network topology make IT monitoring valuable
The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine. It covers the entire span of the infrastructure, including servers and network operations. It also adapts well to different environments, showing network topology effectively, making the network monitoring tool quite valuable.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is application monitoring."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"It has helped my organization to dive deeper into the application using the APM module is very helpful."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"The most valuable features of New Relic are the reports and ease of use."
"The product's initial setup phase was very easy."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine."
"The solution enables dynamic discovery and incorporates a powerful configuration management database, CMDB, along with a strong correlation engine."
"When it comes to customization, Micro Focus is more mature than its competitors."
"We can detect non-compliant devices and automate remediation actions to cover the gap in the configuration standards."
 

Cons

"New Relic needs to improve is the user data schema."
"The solution is quite expensive."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"I haven't come across any features that are lacking."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"In the next release, I'd like to see a better pricing structure."
"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."
"Micro Focus Network Management doesn't support end-to-end monitoring of cloud infrastructure. Micro Focus might have different cloud solutions for cloud automation and hybrid cloud management. There are a lot of products that also support automation. That is different, but it should monitor the cloud from an IT operations management perspective."
"The user interface is outdated and needs improvement, especially for service and topology maps."
"It may need a more customizable UI."
"The user interface is outdated and needs improvement, especially for service and topology maps."
 

Pricing and Cost Advice

"The price was one of the reasons we chose this solution."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
"Because of budget, we are not using the mobile app part of this tool."
"The solution is less expensive than AppNeta."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."
"This solution required a license and it is better than some other competitors."
"Micro Focus' price is on the higher side, but there are other products like CA products and IBM that are more expensive. At the same time, you have to compare the maturity level of the solutions."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
14%
Manufacturing Company
8%
Retailer
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...
What needs improvement with Micro Focus Network Operations Management?
The user interface is outdated and needs improvement, especially for service and topology maps. The ease of generating dashboards for different situations by users is critical for my environment. I...
What is your primary use case for Micro Focus Network Operations Management?
I use the solution as the main vehicle to monitor and alert about events in the IT environment. I use it for IT monitoring.
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Micro Focus Network Operations Management
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Information Not Available
Find out what your peers are saying about New Relic vs. OpenText Network Operations Management and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.