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In four years of using it, that payment of 189 dollars per year has already paid off.
It's very favorable to have the inclusion of firewall, VPN, and router functionalities.
The total cost of ownership is extremely low when you compare it to a lot of the other devices or other gateway appliances that are available on the market.
Reduced risk from web-based threats.
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
I couldn't imagine having better support.
The biggest fear I have, and probably the only reason I still have the old one lying around is that if something were to happen to this hardware and I had to send it back for support, I need to be able to keep my network running in the meantime.
The support is knowledgeable and responds quickly, so the questions are addressed professionally and accurately.
I would rate customer support at nine out of ten as they have provided responsive and knowledgeable assistance.
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
Zscaler Internet Access customer service is really very good.
If I put things into a certain context and say that we have a network that has around 100 people, then you don't put up a device that can manage 100 people. Instead, you need to get a device that can manage 150 to 200 people, and then you can create room for growth.
I don't think Netgate pfSense can offer much scalability for big enterprises.
Even with a jump from a 50 megabit to a 500 megabit internet connection and approximately 65 active VPN clients, our firewall operates smoothly without any strain.
With the pricing structure that they currently have, it is only for big customers.
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
I rate the solution's stability a ten out of ten.
I've noticed a substantial improvement in stability and ease of use for upgrades and patching over the past year or two.
When I replace consumer routers with pfSense for small businesses with two or three employees, they are often amazed to discover the router can run for a year without a reboot.
Zscaler Internet Access is stable and capable of building resilient architectures.
I have not faced any major outages or downtime with Zscaler Internet Access; it is stable in our environment.
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
If I need to go between different VLANs, I have VLAN 19.1 and VLAN 19.2, and I strictly use Netgate pfSense, but it doesn't route very efficiently and works quite slowly.
They should support the idea of configuration management as code from source code and provide a more robust API for managing the pfSense configuration.
Monitoring is crucial. The easier the monitoring and user interface, the simpler our team can work on and investigate issues.
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
In future updates, I would like to see some of the features bundled into the existing product set, perhaps more AI features and a refreshed interface.
Zscaler Internet Access has introduced AI control for tools such as ChatGPT, providing options to restrict to text-only input without file or image uploads through CASB restriction controls.
It also offers a free community version that can't be beaten.
Since I'm using my own hardware instead of a Netgate appliance, this is the most bang for your buck you can deploy.
There are cheaper firewall options, but they aren't as reliable and easy to manage.
Zscaler Internet Access is recognized as an expensive solution.
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
Of course, it is an expensive product.
I like the tool's flexibility in the sense that you do not have to buy an appliance. You can put it on your own hardware, and it can be very simplistic hardware with simple configurations.
The most valuable feature is the routing capability.
It is not licensed and is not run by some corporation that watches you.
It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses.
Zscaler Internet Access has positively impacted my organization by reducing the dependency on on-premises hardware and improving security posture, enabling faster user onboarding, and providing better performance for remote users.
It automatically blocks access to known malicious websites and phishing or risky websites before users reach them, thereby reducing the number of security incidents we have to investigate.
| Product | Mindshare (%) |
|---|---|
| Netgate pfSense | 7.7% |
| Fortinet FortiGate | 14.5% |
| OPNsense | 8.2% |
| Other | 69.6% |
| Product | Mindshare (%) |
|---|---|
| Zscaler Internet Access | 9.8% |
| Cisco Umbrella | 9.5% |
| Prisma Access by Palo Alto Networks | 7.5% |
| Other | 73.2% |

| Company Size | Count |
|---|---|
| Small Business | 171 |
| Midsize Enterprise | 33 |
| Large Enterprise | 29 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 9 |
| Large Enterprise | 39 |
Netgate pfSense is an open-source firewall and router software known for scalability, cost-effectiveness, and community support. It includes customizable packages for varied network management needs, offering solid performance and straightforward management for diverse setups.
Netgate pfSense provides an impressive range of functionalities including firewall capabilities, VPN options, and extensive customization through packages. Its low resource usage and high availability make it viable for businesses of all sizes, especially when dealing with tailored network demands. Despite its strengths, users suggest improvements in ease of use, mobile compatibility, and support for plug-ins. Enhanced centralized management, better documentation, and additional security features are frequent requests.
What are the key features of Netgate pfSense?In education and healthcare, Netgate pfSense is employed for secure connectivity and efficient traffic management, accommodating distinct demands of remote access and content filtering. Organizations in these sectors often utilize features such as load balancing and VPNs to maintain secure and reliable network operations while integrating with services like Active Directory for streamlined identity management. Small to medium-sized enterprises benefit from its affordability and robust functionality, making it a go-to choice for managed service environments requiring effective network security and control.
Zscaler Internet Access provides internet security through cloud-native architecture, ensuring threat protection and traffic management without relying on traditional VPNs and firewalls.
It enhances security by offering features such as CASB and DLP. With its cloud-native proxy architecture, it facilitates seamless security with reduced latency and high availability. Organizations value the scalability and centralized policy management, integrating seamlessly with existing systems for remote work. It ensures secure traffic management by delivering advanced threat protection and support for applications through SSL inspection and sandboxing. Enhanced measures for DLP, better integration with tools like MFA, and optimized reporting are areas for growth.
What are the key features?Many industries leverage Zscaler Internet Access for securing internet traffic and safeguarding against threats like malware and DDoS attacks. It is integral as a secure web gateway to fulfill data loss prevention, bandwidth control, and filtering needs, allowing remote users robust access and protection globally. Companies employ it alongside existing tools for proper security and policy enforcement.
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