Pega Customer Service vs monday.com comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

monday.com
Ranking in CRM
3rd
Average Rating
9.4
Number of Reviews
224
Ranking in other categories
Project Portfolio Management (1st), Project Management Software (1st), Marketing Management (3rd), Opportunity Management (2nd)
Pega Customer Service
Ranking in CRM
35th
Average Rating
8.6
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Eric Shine - PeerSpot reviewer
Mar 16, 2023
It increased the efficiency of the teams that use it, but the pricing model prevents us from making it an organization-wide solution
I enjoy monday.com's interface. I find it approachable and customizable. monday.com offers multiple ways to view a project timeline, and most of those views are pretty useful if they're set up correctly. monday.com isn't hard to use once you realize it can do most of the things you need it to do. The tricky part is figuring out how to get those things to work with it. It's easy for an end-user who is shown a workflow, but the setup can be a little bit more complicated. If they had some customer success outreach for the lower-level packages, that would help companies who don't have experience on the platform. Otherwise, they have wonderful training and help documents. They just don't necessarily tell you precisely how to set up your company's workflow. Once things are set up, it's straightforward.
Balaji  Choda - PeerSpot reviewer
May 13, 2024
Offers different categories, and each is specialized by market (corporate, consumer, etc.) and line of business (consumer, corporate, or small business)
I worked on customer service management. It's primarily used in the service area. The customers have a lot of service requests and projects, such as changing addresses, checking inbox or balance summaries, viewing transactions, changing phone or email details, enrolling accounts, and managing user…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"monday.com is easy to set up."
"File upload and communication save hunting for messages or files across devices and shared areas."
"Having all our stuff in one place, within one tool is extremely helpful."
"I like how you can trigger notifications and reminders automatically when different statuses are changed or updated."
"It's helped us organize and collaborate with clients and has been a great foundation/framework to support our growth."
"We really like the dashboards, automation, and spreadsheets."
"The most valuable tools are the search function, automated email reminders, and the ability to track changes through the activity log."
"monday.com is an excellent tool to follow your project timeline to see where you are and where you want to go. It's super flexible. Thanks to all the automation, you can do practically anything with monday.com."
"The most valuable feature of the solution is case management and different configurations."
"The product is scalable. It works efficiently for changing existing features."
"Pega Customer Service is scalable."
"The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."
 

Cons

"I wish there were more templates because having to start from scratch was hard with a lot of things. It was not as intuitive. I wish there was a board builder function that could take you through creating your board and ask you the automation questions."
"Managing project status and product development may be quite difficult unless you have a project manager."
"The site could load a bit faster."
"More customizations for automation would be useful."
"It would be ideal if, when you are assigned a task, to somehow link it with your calendar on Outlook or Gmail."
"It would be ideal if Monday.com had this feature within itself, for example, if an input PDF or image was within it, then with one click the person can review it within Monday.com without going to different software."
"It would be nice to have more customization around the documents, such as different title headings, fonts, etc."
"I do find the emails too frequent and notifications or inbox for things that aren't tagged for me inconvenient and occasionally confusing."
"The only concern I have seen about the product is its prices."
"Pega JVM function needs to be improved."
"The product's pricing needs improvement."
"The licensing cost could also be improved."
 

Pricing and Cost Advice

"Fees are paid monthly per user."
"There are features that they're putting in the Enterprise plan that you have to pay for the Enterprise plan to use those features. The Enterprise plan is probably double or triple the Pro plan price, or it may be two and a half times. From a business standpoint, I don't like the fact that I have to pay two and a half times more to use a particular feature."
"The pricing of monday.com was a little bit high for us, especially here in South Africa, compared to Basecamp."
"It's quite expensive when it goes to the enterprise license. Other tools like Jira cost 5 a month, and then their enterprise license is 38 a month, which is quite expensive for what we can do. It's £500 for a tool on a large enterprise. I'd have hoped that enterprise costs go down, not up. The pro license is £14, and then everything else is much more expensive, which is another barrier for us to adopt because other comparable tools are much more affordable when you have such a high multiplier as well."
"monday.com's pricing is fair compared to its competitors, although it is a bit more expensive than most of them. It's more expensive than Jira, Zoho, ClickUp, and Trello. But it is fairly priced when you compare the kinds of features and the capabilities that you get and the ROI."
"The price is reasonable for the number of users we have."
"We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."
"The pricing of monday.com is worth it."
"The solution provides licenses to users either based on the number of users or the number of cases that an end user creates."
"The tool's pricing is flexible, and I rate it four to five out of ten."
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Top Industries

By visitors reading reviews
Educational Organization
55%
Computer Software Company
6%
Financial Services Firm
5%
Manufacturing Company
4%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What do you like most about monday.com?
The product's initial setup phase was straightforward.
What needs improvement with monday.com?
Mostly, the sub-items in the organization of the project are areas where improvements are needed. Though it offers full customizability, the table is an area where the product's performance is not ...
What do you like most about Pega Customer Service?
The product is scalable. It works efficiently for changing existing features.
What is your experience regarding pricing and costs for Pega Customer Service?
The pricing model of the solution can be divided into two parts since there are two types of licenses that users can purchase. The solution provides licenses to users either based on the number of ...
What needs improvement with Pega Customer Service?
Pega can automate the creation of permissions. The licensing cost could also be improved. For future releases, Pega packages are coming along with AI technologies. The blueprint is already in place...
 

Comparisons

No data available
 

Also Known As

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Overview

 

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
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Find out what your peers are saying about Pega Customer Service vs. monday.com and other solutions. Updated: May 2024.
787,817 professionals have used our research since 2012.