Microsoft Power Apps vs OutSystems vs ServiceNow comparison

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32,987 views|26,077 comparisons
93% willing to recommend
OutSystems Logo
16,170 views|8,784 comparisons
93% willing to recommend
ServiceNow Logo
17,234 views|10,431 comparisons
91% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Microsoft Power Apps, OutSystems, and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software.
To learn more, read our detailed Rapid Application Development Software Report (Updated: April 2024).
769,630 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of Microsoft PowerApps is the user interface.""Microsoft PowerApps allows you to simplify business processes and user experience. You can also create responsive applications and canvas apps through this solution. It's an easy to scale, stable, and low-code solution.""If you want something that you can use for cellphones, multiple tablets, and things like that, you can use PowerApps for the front end. It gathers all the information, and the information goes somewhere else.""It's very easy to build an app using this solution.""Microsoft PowerApps's most valuable features we found are that it's very similar to the other Microsoft products, you can do the basic automation quite quickly. The interface is similar to the other Microsoft products which makes it easy to navigate around because we are used to Microsoft products.""Flexibility, easy setup, and fairly quick results are valuable features of the product.""The platform has valuable features for opportunity and finance management. It has all the essential features for customer service.""When compared with Microsoft Power Automate, it is a bit more mature, and we're able to build things pretty rapidly."

More Microsoft Power Apps Pros →

"There is literally a ton of stuff it can do. It's very flexible.""We've used features like batch processing timers, components, and integrations with other systems like SAP, which have accelerated our development process.In terms of productivity, we've seen a 30 percent reduction in screen design time and an additional 10 percent improvement when implementing client requirements. OutSystems' integration capabilities have significantly enhanced our app's functionality, making it quicker and easier to connect with other systems.""It is a scalable solution...The initial setup of OutSystems is easy.""The most valuable feature of OutSystems with discipline and the development processes. Instead of each developer doing tasks on their own with their own approach, et cetera, the solution would help bring some organization to the development process.""Refactoring with TrueChange is very simple.""The architecture of OutSystems is quite simple, and the features are similar to Mendix's. OutSystems has connectors for different enterprise apps and solid reporting capabilities. You can also integrate with any content management platform like SharePoint or Adobe Enterprise Manager, or something like that. You can also create and integrate workflows.""We can do the validation before calling the API.""I like the mobile features the most, and there are also various features around the portal we created that I enjoy."

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"Very easy to implement and to respond to my clients' needs.""The solution is stable, scalable and easy to use.""Easy to integrate with third-party applications.""What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards.""You can scale the solution.""It can scale well if you are managing IT assets.""The solution integrates well with other products.""The look and feel is a valuable benefit for adoption."

More ServiceNow Pros →

Cons
"PowerApps can't do a lot of things that users need now. For example, it can't handle signatures.""Most of my training for what I do has been by watching or learning in the community. There needs to be better training on either one of these.""The editor in the Web browser could be improved because it can be difficult to implement the commands in the buttons.""I would like to have more options for changing the layout because customizing something as simple as colors is very hard.""We're not in production yet, so we're still working through some issues.""The set up of the solution could be simpler.""I have always felt that you need an IT background to use this solution.""There is room for improvement in error handling and debugging."

More Microsoft Power Apps Cons →

"It is hard to find the logic in OutSystems. From an improvement perspective, I want to be able to properly use logic in OutSystems.""In OutSystems, cloud management is an area of concern where improvements are required.""The documentation needs to be more robust.""It's difficult to do the component version control. I would like them to add more studying materials.""The dashboards in OutSystems could improve. There are a lot of tabs in the service center that can be confusing.""The integration points need to be increased. People have also started to adopt this solution for their regular needs. That means it's not only the big enterprises that are adopting this solution. There are also small and medium enterprises that are adopting it. I've read that where you have large deployments, OutSystems starts to crumble a bit. That is the idea that no customer would know at the beginning and would also not like to hit the wall there. When it is on the client, there are a lot of applications already on low-code, and then suddenly you realize that you want to do some big applications, and you face hurdles. This is the general feedback for all such platforms.""I think OutSystems needs to improve in many areas. First, sometimes Service Studio becomes really slow and even hangs for long periods. Also, if I have not published my module in some time, and some kind of Service Studio exception occurs, I lose my work.""While I can't speak to the market impact, as a developer, I've seen significant reductions in development time across different versions of our applications. One area for improvement would be the UI controls in Service Studio. Sometimes, controls don't appear in the IDE, requiring us to check them in the web browser instead. Overall, our experience with OutSystems has been positive, though improvements in UI development would be welcomed."

More OutSystems Cons →

"The interface is not user-friendly.""Its stability and pricing need improvement.""I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great.""Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential.""Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things.""Compared to other products that I have been using, it is not as user-friendly.""Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow.""Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."

More ServiceNow Cons →

Pricing and Cost Advice
  • "If you start to use any premium connectors that are not stored in a SharePoint list or on an Excel workbook, then it costs $4 per user per month. If you want unlimited, it's about $16 per month for unlimited apps, and unlimited connectors."
  • "The company has a subscription where you can use certain features for free, but there are features that require a premium subscription to use."
  • "The enterprise-level costs a great deal of money, and you have to purchase additional licenses to scale it."
  • "We use the Office 365 package, and Microsoft PowerApps is a part of the package. We don't pay any separate price for this. There are no additional costs. We just pay for the Office 365 package."
  • "There are two licensing costs, one is pay-as-you-go, or you can develop it for one year."
  • "This is not an expensive product and there are no licensing fees."
  • "It is not expensive. There is no licensing cost."
  • "The pricing is too expensive and the licensing system is complicated. There are many pages of instruction on how to do the calculations for the price."
  • More Microsoft Power Apps Pricing and Cost Advice →

  • "OutSystems was open to a deal that worked for both sides."
  • "It is still very expensive, so small companies can’t generally afford it... Still, the time saving on development and delivery is worth the value."
  • "You should contact OutSystems for more details but my opinion is that it is not for small business budgets."
  • "Pricing could be a concern. You have to pay yearly, even after you have completed your development."
  • "For a single application, it's too expensive."
  • "OutSystems is a good solution, but it's not cheap."
  • "I think the pricing for OutSystems is comparable with similar solutions. I would place it somewhere in the middle. We pay for the bundle and don't pay anything extra in terms of licensing and other fees."
  • "The subscription is billed on a yearly basis."
  • More OutSystems Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: I think it depends on your use case. If your organization uses Microsoft Enterprise products, PowerApps will work… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because… more »
    Top Answer:Microsoft Azure App Service is helpful if you need to set up temporary servers for customers to run their programs in… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that… more »
    Top Answer:I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch… more »
    Top Answer: We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how… more »
    Top Answer:It is user-friendly and simple to use.
    Top Answer:The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale.
    Top Answer:The solution could be made cheaper. Machine learning and artificial intelligence should be introduced in the next… more »
    Ranking
    Views
    32,987
    Comparisons
    26,077
    Reviews
    32
    Average Words per Review
    570
    Rating
    7.7
    Views
    16,170
    Comparisons
    8,784
    Reviews
    28
    Average Words per Review
    484
    Rating
    8.6
    Views
    17,234
    Comparisons
    10,431
    Reviews
    23
    Average Words per Review
    420
    Rating
    8.4
    Comparisons
    Also Known As
    PowerApps, MS PowerApps
    Learn More
    Overview

    Microsoft Power Apps is a rapid application development software and low-code development platform. The solution consists of a suite of apps, services, connectors, and a data platform. It provides an environment for building custom apps which is suitable for different businesses.

    Microsoft Power Apps allows users to not only build applications, but also connect them to Microsoft's other sources, including the underlying data platform Microsoft Dataverse, as well as online and on-premise sources such as SharePoint, Dynamics 365, and Microsoft 365. The applications built using Microsoft Power Apps have a responsive design that makes them suitable for work in browsers and on mobile applications on different devices.

    The no-code side of the product makes it suitable for complete beginners to app building, allowing them to easily create fully functional applications with many features. The solution also has a specialized platform for developers where specialists can access data and metadata, create custom connectors, integrate with external data, and apply business logic. The solution allows users to create three types of apps: canvas, model-driven, and portal. They are made using:

    • Power Apps Studio: Canvas apps are designed through Power Apps Studio. This app designer is suitable for complete beginners, as the app creation process resembles the building of presentations in Microsoft PowerPoint.

    • App Designer: Model-driven apps are created through App Designer. The creation process allows users to define the sitemap and add components to build the application.

    • Power Apps Portals Studio: This is a What You See Is What You Get (WYSIWYG) design tool. It is suitable for portal applications, as it allows users to add and configure web pages, forms, components, and lists.

    Microsoft Power Apps Features

    The three different design tools of the solution, Power Apps Studio, App Designer, and Power Apps Portals Studio, come with various features which allow users to utilize the tools. Some of these features include:

    • Common Data Service (CDS): The data storage feature of the solution allows users to store and manage the data used for business applications securely. The data within the feature is stored among a set of entities, including a base set of standard entities as well as user-made custom ones, using Power Query. The data within CDS can be used to build apps.

    • Cloud connectivity: Microsoft Power Apps has the ability to connect with various types of cloud services. It can connect with MS CDS, as well as SQL, DropBox, and Google Drive.

    • Sharing feature: The tool has a feature for sharing built applications. Users can share the app they have created with users within the same organization as them.

    • Role-based feature: The product allows organizations to assign their employees roles within the platform. This is done to create customization based on the assigned roles, potentially eliminating issues that a completely free access can create.

    • AI automation: The tool has a feature that utilizes artificial intelligence (AI). It provides users with an AI builder and pre-built AI components to facilitate the application building process.

    • APIs feature: Microsoft Power Apps facilitates the app-building process through application program interfaces (APIs).

    • Collaboration support: The tool supports collaboration within the organization in the application building process. Through this feature, multiple employees can contribute to the creation of an app.

    Microsoft Power Apps Benefits

    The product brings various benefits to organizations and individuals who utilize it. Some of the biggest advantages of Microsoft Power Apps include:

    • The solution saves time for organizations by eliminating manual coding and providing ready-to-use solutions.

    • Applications built on the product can be made compatible with various platforms, including the web, Windows, Android, and iOS.

    • The premium connectors and wide integration of the platform allow developers to use data from Microsoft and from third-party services to build their applications.

    • The no-code capability enhances mobility and innovations within companies.

    • The AI feature of the product allows companies to increase their productivity through prebuilt AI scenarios.

    • The tool offers various ways to follow the data from the created applications, allowing companies to benefit from the reports of the performance of their apps.

    • Professional developers receive a platform to follow crucial metrics and access the application development in detail.

    • Power Apps can be connected across the entire Microsoft Power Platform, allowing organizations to utilize all features that the provider offers.

    Reviews from Real Users

    An IT Specialist (INFOSEC) at a government appreciates this tool because it is low-code, low learning curve, and reduces manpower.

    Rafael T., a data engineer at NTT Security, likes Microsoft Power Apps, because it is great for making apps quickly, has helpful support, and integrates with Power BI.

    OutSystems is a platform for low-code application development that unites design, code, and deployment to simplify development so any business can create innovative solutions in a timely manner. There are various use cases an organization can employ with OutSystems, including:

    • Customer portals: Through OutSystems, companies can easily create customer portals and mobile applications and deploy them faster in comparison to manual coding. The platform offers businesses the opportunity to develop secure, scalable, and customized applications that support their and their customers' needs.

    • Internal apps: Using this solution, companies can also build internal applications and portals which can be used for their workforce. Using these, organizations can overcome their internal app backlog, bridge gaps between systems, and facilitate their work process.

    • Core systems: Custom software for running a business can also be developed using OutSystems. The tool shortens the time for developing core systems and delivers them flexible and personalized to each business' needs.

    OutSystems offers faster development and deployment times than hand-coding while delivering unique and personalized solutions to its customers. The main focus of OutSystems is high-performance low code which enables businesses to create functional products that answer their needs. It offers clients the ability to develop enterprise-grade applications with a high level of security.

    The product stands out from its competitors as it offers:

    • Serious applications
    • Serious productivity
    • Serious scalability

    It ensures its clients that the applications built using this platform are as scalable as hand-coded ones while increasing workspace productivity and evolving applications’ capabilities.

    OutSystems Features

    OutSystems has various features through which users can develop and deploy highly efficient applications and other products. Some of the features include:

    • Monitoring: The tool has a feature that allows real-time monitoring of the usage of applications and their performance. All insights are reported to companies via the intuitive interface.

    • APIs: OutSystems is completely scalable through application programming interfaces.

    • Security: The product offers its users a high level of enterprise security for their applications as well as for their data.

    • Mobile: Every application created on OutSystems can be deployed for mobile. The product also provides the option to monitor the performance of applications to detect any issues.

    • DevOps automation: The product facilitates and shortens the development time of applications through various automation which help users create apps without the help of developers, as well as providing developers with additional resources.

    • Agile development: Every company that seeks to perform agile development can benefit from the native support this tool provides.

    • Debugging engine: OutSystems has an integrated debugging engine that can be utilized in the development and deployment processes, shortening the time it takes for developers and businesses to look for issues.

    • Multilingual support feature: Customers can benefit from support in multiple languages, ensuring their questions are answered understandably.

    OutSystems Benefits

    The solution offers a wide array of benefits to companies that utilize it in their application development. Some of these benefits include:

    • Visual development at high speed provides increases productivity for both businesses and users.

    • The option to integrate applications to a large number of systems without additional complications.

    • The product adds automation to all levels of development, including front end, back end, and integration, facilitating the delivery of complex applications.

    • Artificial intelligence (AI) validation ensures the high quality of applications.

    • The tool offers connectivity with more than 400 systems and existing technologies, allowing companies to save money they would otherwise have to invest in new software.

    • The multi-platform solution decreases costs for organizations by removing the need for third-party software.

    • It offers whole-team cross-functional collaboration, which can increase the technological knowledge in a company and raise the overall business expertise.

    Reviews from Real Users

    Harikrishnan R., a technical lead at Netlink Software Group America Inc, likes OutSystems because the tool helps with validation, offers good features, and is reliable.

    An owner at a consultancy thinks OutSystems is versatile with great scalability and great technical support.

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    TransAlta, Rackspace, Telstra
    Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Computer Software Company25%
    Manufacturing Company13%
    Insurance Company9%
    Construction Company6%
    VISITORS READING REVIEWS
    Computer Software Company12%
    Financial Services Firm11%
    Government10%
    Manufacturing Company9%
    REVIEWERS
    Computer Software Company30%
    Government10%
    Energy/Utilities Company10%
    Logistics Company5%
    VISITORS READING REVIEWS
    Educational Organization26%
    Computer Software Company13%
    Manufacturing Company6%
    Financial Services Firm6%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company11%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business31%
    Midsize Enterprise19%
    Large Enterprise50%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise12%
    Large Enterprise68%
    REVIEWERS
    Small Business34%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise35%
    Large Enterprise43%
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise30%
    Large Enterprise56%
    Buyer's Guide
    Rapid Application Development Software
    April 2024
    Find out what your peers are saying about Microsoft, Oracle, OutSystems and others in Rapid Application Development Software. Updated: April 2024.
    769,630 professionals have used our research since 2012.