We performed a comparison between Microsoft Exchange Online Protection and TitanHQ SpamTitan based on real PeerSpot user reviews.Find out in this report how the two Anti-Malware Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"It is doing its work. It is doing what it was actually designed to do. It has ensured we don't have business email compromises, and it has also ensured that our brand Galaxy is unique all year round."
"It has an intuitive, clear graphical interface where you can deploy your policies and understand the overall flow. There are a lot of things that you cannot handle on the graphic interface, like message filters. For this, you need to go to a lower level where you have more power, like command line interface. So, this solution has the best of both worlds. There are not a lot of bells and whistles. It is more practical with access to most features that you can configure."
"Cisco Secure Email Cloud Gateway has allowed our users to be able to concentrate on the emails that they do receive. Previously, our users had to deal with nine million additional emails across the organization, which is nearly 1,000 emails per user to have to deal with a month. That's a massive amount for our staff to deal with and probably several hours of their time. We have a lot of clinical staff, being a hospital. We want to make our staff as productive as possible. By removing a lot of that spam and phishing type emails, this allows them to do their job."
"I love the Advanced Malware Protection feature. It works very well... The appliance has more security such as SDF, DKIM, DMARC, and encryption."
"There is a huge return compared to if we didn't have a gateway appliance, as far as blocking malicious emails."
"The added value of it is that every migration to a new version is initiated by the Cisco version itself, so that is a bunch of work that you don't have to do on the Cisco ESA system on-premise. As it becomes a safe platform, you don't need to invest anything in your own data center or in your upgrade path."
"Anti-Spam and Advanced Malware Protection are the most valuable features... and we also have the option to block Zero-day attacks."
"The filtering is definitely better at catching both spam and malicious messages, and there's a lot of extremely granular ability for setting up rules. You can do it the way you want to. The Microsoft solution tends to be pretty limited in how it allows some of that to be done."
"The most valuable feature of Microsoft Exchange Online Protection is the accidental release of information protection capabilities. Additionally, the solution is easy to use."
"It is an easy solution."
"We like the holding facility that is available for potentially suspicious URL's. This allows a real-time review to be performed before the email reaches a users inbox."
"It has a really nice web-based administration console."
"What I like most about Microsoft Exchange Online Protection is its integration with Windows, so we have one central view for all alerts and incidents."
"It's all running in the backend, so it doesn't affect the app functionality."
"It's definitely scalable."
"The way we can customize filters is excellent. Other solutions tend to be restrictive with their specific profiles, but with SpamTitan, we can create them from scratch."
"The solution works really well. For a small nonprofit like us who don't have a large server footprint and rely heavily on cloud services, this is great for all our emails and the mobile workforce that we have. This is a great way to manage the traffic, hopefully keep our people from getting the phishing emails and stuff like that, helping to mitigate the risks."
"One of the most valuable features is that it's very straightforward. It's a really simple interface. With our previous products, you could spend a week, if not more, training on those products just to figure out the interface. With SpamTitan it took an hour or two or three, tops."
"The solution is not hard to manage."
"The key differentiator of TitanHQ for its partners is the Sandboxing Service. The email filtering will open up any attachments and run them through two antivirus sandboxes before they reach you. You can pretty much guarantee there's not going to be a virus in them. I've not seen anyone else do that."
"The mail scanning is most valuable. They've been very good. We've used other ones, and everything else seems to be substandard than this. The other thing that I found helpful with SpamTitan was the ability to import rules from other appliances."
"The solution keeps a copy of inbound and outbound messages for a period, which is a handy feature. It makes it easier to determine precisely what is happening with an email, where it came from, why it isn't routing correctly, why it is or isn't being flagged etc. If an end user forwards us a problematic email, the header information can be lost, making it harder to figure out what's happening."
"SpamTitan is a product that saves us time. The less spam that you have, the more time you have because you're not digging through the mail that hits your inbox."
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"The interface is dated. It has looked pretty much the same for 15 years or so. It would be helpful to be able to do everything from one spot. The centralized quarantine and reporting are completely separate from policy administration."
"The Forged Email Detection feature needs improvement, particularly with domain. The sensors are not that good and the rules sets are unclear."
"I would like more functionality and how to use it for Level 2 type staff. The biggest issue is it needs to be easier to use and navigate."
"I use the search all the time. Sometimes, it is hard to search for things and things are hard to find. People come to me all the time, saying, "This email didn't get through." Then, I go searching and don't find it on the first search. You have to think about alternative searches. I don't know if there is an easier way that they could help to find things. I don't know how they could simplify it, because now everybody else is using the cloud and everything is coming from Office 365, or whatever. It is just not the same environment from years ago where everybody had their own server and you could search easier."
"They can do it better with web links, with the URLs. They have a technology called Outbreak but it doesn't work as well as we would like."
"We have Microsoft and we have the E5 licenses, they have more EDR responses on certain emails. That's something that Cisco ESA on the cloud doesn't have. They don't do anything about MITRE attacks. They only detect if there is a malicious email or a threat and they remove it."
"The UI is definitely one area of improvement because it doesn't match other interfaces and the navigation can be a little clunky."
"The price of Microsoft Exchange Online Protection could be reduced to make it more competitive."
"We would like the solution to have more in-built intelligence in the way that it reviews potential security risks, rather than our team constantly having to update the policies."
"The security features could be better."
"Some features, like encryption, are not available."
"Having orchestration features added to Microsoft Exchange Online Protection, particularly automation and remediation, would be quite useful."
"I think the implementation could be more streamlined."
"Microsoft has some training portals, but more could be developed."
"I believe the product is configured for the US or European market, not the Latin American market, and the scoring system is a little too strict for our market. Most companies in Latin America don't even have proper domain configuration, which can cause their emails to be filtered as spam. They might not have DMARC or SDF configuration, so we often have to change the scoring threshold to let legitimate emails through. It's not SpamTitan's fault, but the optimization isn't the greatest considering our market."
"Its GUI can definitely be improved. As the administrator of the product, the GUI isn't very logically built. If you need something, you don't have one menu where you can say, "Well, this relates to our customers," and manage everything for your customers in that interface. The naming and placement of some of the menus need improvement. For example, if I'm looking for a log to take a look at what has passed through the filter of a specific customer, I get these ZIP-packed files that I can't use for anything. I have to look under history instead. The naming of some of the features is off by a lot."
"There are some minor technical aspects of the portals and management interface that could be improved, but there's nothing that prevents us from doing the job. BitDefender and similar products allow you to dive deeply into all the customers from a single console. Currently, I can only see our company on the console and not any of the customers. I have to log in somewhere else to see the customers, so that multi-tenancy is something I would like to see."
"There was a situation in which I needed to change the cloud server. From SpamTitan, I had to specify which server we were on for the integration into Office 365 and I actually only found that out because there was a problem. It would have been better if they had advised us of that first."
"False positives may be an area for improvement. It's very rare that we see false negatives, but false positives might be an area where I, myself, could put some more effort into looking at the settings... Perhaps that's something in the user interface that isn't hugely clear."
"The admin user interface is very granular. Anyone who is in IT can relate to the statement: "With anything granular, there is going to be a little bit of complexity." It can be difficult, on a layer-by-layer basis, to wrap your head around it. Because the administration interface is so granular, some of the categories and some of the settings end up in really odd places. It's hard to figure out where a certain setting is sometimes."
"I'm not 100% sure how well they scan certain attachments."
"As a Danish company, it would be great to see a Danish translation for the UI."
Customers of all sizes face the same daunting challenge: email is simultaneously the most important business communication tool and the leading attack vector for security breaches. Cisco Email Security enables users to communicate securely and helps organizations combat Business Email Compromise (BEC), ransomware, advanced malware, phishing, spam, and data loss with a multilayered approach to security.
Exchange Online Protection (EOP) is the cloud-based filtering service that helps protect your organization against spam and malware. EOP is included in all Microsoft 365 organizations with Exchange Online mailboxes.
TitanHQ SpamTitan is a next-generation robust anti-spam service that protects today’s businesses by blocking spam, spoofing, zero-day attacks, phishing, malware, and more from users' emails. SpamTitan uses the most intuitive AI-driven threat protection to keep users' networks safe and secure at all times.
TitanHQ SpamTitan Key Features:
TitanHQ SpamTitan has many valuable key features. Some of its most useful features include:
Reviews from Real Users
“The solution saves employees' time. Many of our faculty are physicians who don't have much time to check their emails, especially if they need to scroll through and delete spam mail, which can hide important messages. A cleaner inbox is easier to use and saves time, probably an hour a week per user. That might not sound like much, but we had physicians with inboxes so full of spam they stopped checking their emails, which is no longer the case. Our catch rate is up significantly, and our false positives have dropped considerably, saving the end user time.” - A PeerSpot user who is a DevOps Director at the University of Wisconsin Hospital and Clinics
“I can't tell you the number of times that their web interface has saved me. I had server issues but I still needed to be able to look at what emails I would have received if my email server had been working correctly. SpamTitan has a reporting functionality that showed me what emails would have been sent. I could actually see the content of those emails. For me, several times, that has been a real lifesaver.” - Walter H., An Enterprise Architect at Unified System Solutions, Ltd.
“Its algorithms are doing a very good job in terms of the false positive rate. We have some regular mail that gets caught and some spam mail that gets through, but they're just balancing the line between spam and regular mail. We do catch a lot of spam, the amount of spam on an average day ranges from 65-85%. The Link Lock also reduces the risk when clicking on a link in an email, it removes a lot of concern about harmful links.” - A PeerSpot user who is a Cloud & Infrastructure consultant at a tech services company.
Microsoft Exchange Online Protection is ranked 8th in Anti-Malware Tools with 7 reviews while TitanHQ SpamTitan is ranked 3rd in Anti-Malware Tools with 62 reviews. Microsoft Exchange Online Protection is rated 8.8, while TitanHQ SpamTitan is rated 9.2. The top reviewer of Microsoft Exchange Online Protection writes "Easy to deploy and user-friendly with simple dashboards". On the other hand, the top reviewer of TitanHQ SpamTitan writes "We can block entire domains and subdomains with a click, and reduced junk mail saves time of every employee". Microsoft Exchange Online Protection is most compared with Proofpoint Email Protection, Microsoft Defender for Office 365, Mimecast Email Security with Targeted Threat Protection and Fortinet FortiMail, whereas TitanHQ SpamTitan is most compared with Barracuda Essentials, Microsoft Defender for Office 365, Proofpoint Email Protection, Fortinet FortiMail and Sophos Email. See our Microsoft Exchange Online Protection vs. TitanHQ SpamTitan report.
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