We compared Microsoft Exchange Online Protection and TitanHQ SpamTitan based on our users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: Microsoft Exchange Online Protection offers seamless integration with Windows, a central alert console, and real-time monitoring of suspicious URLs. TitanHQ SpamTitan provides a robust, layered security system with comprehensive reporting, user-controlled block lists, geo-blocking, and quarantine options.
Room for Improvement: Microsoft Exchange Online Protection could offer more training and enhance its security features. Users also requested better encryption, gray email management, and integration with non-Microsoft platforms. TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on.
Ease of Deployment: Users had varied experiences setting up Microsoft Exchange Online Protection, ranging from easy to difficult. It may necessitate dedicated personnel for maintenance. Some regarded SpamTitan as easy to set up, but some said it was challenging and frustrating.
Service and Support: While some users found Microsoft support to be helpful and responsive, others experienced slower response times. SpamTitan customers said TitanHQ’s customer service is prompt, helpful, and exceeded expectations.
Pricing: Some users said Microsoft Exchange Online Protection is expensive, but others considered it reasonable. Users say SpamTitan is cost-effective and competitively priced. They like the flexible payment options and easy renewal process.
ROI: Microsoft Exchange Online Protection has proven to be a profitable investment. SpamTitan users reported multiple benefits, such as reduced costs, enhanced profitability, heightened security, and improved productivity.
Comparison Results: Microsoft Exchange Online Protection is praised for its seamless integration with Windows and useful features like URL holding and threat management. At the same time, users say it could improve in areas such as pricing, documentation, and security features. SpamTitan is praised for its intuitive user interface, layer-based security, and stellar spam filtering, but users also noted that it has a high false positive rate and would benefit from better user training.
"There are several features that I consider valuable."
"It also gives me good visibility because, with Defender, I'm using a Microsoft product to defend Microsoft products. The integration was really seamless and I have wide visibility because it picks up almost everything. Literally, I can see almost every activity that happens, from the e-mail to the workstation itself."
"The product is not resource-intensive."
"It gives us visibility into threats and, for endpoints, it helps us to prioritize threats. We used to have a lack of visibility, but now our time to detect and respond has decreased."
"The basic features are okay and I'm satisfied with the Defender."
"The most valuable feature of Microsoft Defender for Office 365 is the ease of use."
"The most valuable feature is the integration. It's a single console, so we don't have to switch around between multiple products. Another valuable feature is the ease of operations and maintenance."
"Threat Explorer is one of the features that I very much like because it is a real-time report that allows you to identify, analyze, and trace security attacks."
"It offers great security against malware and other threats."
"The most valuable feature is the ease of administration. Other solutions require complex administration, but Microsoft Exchange Online Protection is easier."
"It is an easy solution."
"Microsoft EOP's most valuable feature is a shared mailbox."
"We use the solution to receive emails. We do not use the calendar function as our clients are slow adaptors to the latest features."
"With Microsoft Exchange Online Protection, if malware is attached to a mailer, it's very easy to go into the incident alert and find out what's happening with that identity and the mail."
"The most valuable features of Microsoft Exchange Online Protection are the EOP, ATP, safe links, fishing, and antispam."
"It's all running in the backend, so it doesn't affect the app functionality."
"SpamTitan learned faster than I thought it was going to, based on other products that I've used. There was a lot more feedback. The other products are based on the users, but this one, with its AI, seems to produce tremendous improvements day-to-day. I told the teams it was going to take two to three weeks but, within a week, we had dropped the amount of spam that was getting through."
"The new SpamTitan Plus with the Link Lock feature is great. We implemented it and use it as well."
"The user interface for regular users is quite intuitive. The email report that they receive is pretty self-explanatory. The online interface for administrators is simple yet really quite effective. It's really a set-it-and-forget-it, and everything is available when needed."
"I like the notifications SpamTitan sends. Other products require the user to log into the system to see if something was blocked. SpamTitan sends users an email showing them any potential spam that was blocked and they can click on it to release it. It's much easier for the end-user."
"I like its ease of use. As director of IT, I'm often in contact with our staff to make sure that they're safe and secure in their usage of email, etc. The quarantine features in SpamTitan make it really easy for them to review messages that haven't come in, and the rating of the score helps them determine whether or not they want to look at them at all. So, I see the quarantine feature as one of the best things in SpamTitan."
"It provides security for the communication between the sender and receiver. It does the encryption perfectly. We ensure that emails are sent without any security breaches. The spam catch rate at the moment is almost 100%."
"SpamTitan is perfectly suited for managed service providers. It's easy to use and sell. It's also straightforward to configure and monitor. In my opinion, software developers at TitanHQ did an excellent job with SpamTitan."
"Another nice feature is how tailored it is so that I can adjust the domain reputation score. At certain times of the year we run marketing campaigns and I can raise the score a little bit and that way we get feedback more readily. And during Christmas time, when the bad guys try to pull people in, I can turn it down and make it a little bit tighter."
"They can improve their security in a way where a customer can know if all their attachments are safe or not to open through a report. The solution does its job perfectly, but it never reports to the customer whether those attachments have been stopped before or not."
"Too many false positives and lacks an accurate capability to detect malicious SharePoint sites."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"There needs to be an improvement in integrating the product to work across multiple operating systems, and to have better support for non-Microsoft file types."
"In one of the reports I can get the exact place where a vulnerable file resides. But for that, I need to explicitly go into the device and check. If they could include that file part in the report, without my having to go to the device itself, that would help."
"This product's effectiveness could be improved, in terms of detecting unwanted spam or even malware between the emails, compared to other products."
"The phishing and spam filters could use some improvement."
"The certification training for Defender for 365 needs to be deeper and incorporate Sentinel. I took all the security courses except one, and Sentinel isn't included."
"Having orchestration features added to Microsoft Exchange Online Protection, particularly automation and remediation, would be quite useful."
"The reporting needs a little bit of improvement."
"The biggest issue that I experience is that Microsoft keeps moving things around, and it's very inconsistent as to where you find the information when you're trying to work on different pieces."
"The solution must improve the user experience."
"We would like the solution to have more in-built intelligence in the way that it reviews potential security risks, rather than our team constantly having to update the policies."
"Some features, like encryption, are not available."
"Microsoft 365 Defender and EOP policies are stable with the proper license. However, with the basic policy, it's hard to say it's stable due to configuration limitations."
"The price of Microsoft Exchange Online Protection could be reduced to make it more competitive."
"The way it rates what is spam and what is not spam can be improved, although that is true with every system."
"It took some adjustment and some getting used to when it came to where to add the users and the general layout. It wasn't very logical or intuitive. That functionality was under the Anti-Spam Engine instead of Domain or User Policies."
"SpamTitan's logging features could be improved. The logs are hard to deal with because you need to download the log as a text file. Then you need to search through this text file to find what you need."
"We had to do some stuff with eFax in order to get eFaxing to come through. Had we known that ahead of time, we could have had that ironed out before we went live. However, we just didn't realize it was going to interfere with it. After we implemented it, we realized it was interfering with some of our eFaxes, so we had to go figure out why"
"I'd like to see something like "My First SpamTitan," by which I mean, "Guide me through the things I need to set, and tell me about the things that you're setting already." That way I would get a good feeling for setting up the product, rather than having to figure it out by myself, which is what I did."
"When in the control panel, the context menu that appears when you right-click on an email should present options for adding the sender to the whitelist or blocking them."
"The inter mailbox email flow needs improvement. If you are in the same domain, it does not have the capability to transfer one email to the same domain through SpamTitan. They need an API for Office 365 which is currently being developed"
"There is no plugin for Outlook, which might be of an advantage so that you can just click on a link in Outlook that takes you right to your quarantine list. It doesn't have that at the moment."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
More Microsoft Exchange Online Protection (EOP) Pricing and Cost Advice →
Microsoft Exchange Online Protection (EOP) is ranked 10th in Anti-Malware Tools with 34 reviews while TitanHQ SpamTitan is ranked 4th in Anti-Malware Tools with 76 reviews. Microsoft Exchange Online Protection (EOP) is rated 8.2, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Microsoft Exchange Online Protection (EOP) writes "An effective email security solution that provides DLP, Safe Attachment, and Safe Links". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". Microsoft Exchange Online Protection (EOP) is most compared with Proofpoint Email Protection, Cisco Secure Email, Mimecast Email Security, Fortinet FortiMail and Barracuda Email Security Gateway, whereas TitanHQ SpamTitan is most compared with Barracuda Email Protection, Fortinet FortiMail, Sophos Email, Avanan and Trend Micro Email Security. See our Microsoft Exchange Online Protection (EOP) vs. TitanHQ SpamTitan report.
See our list of best Anti-Malware Tools vendors and best Email Security vendors.
We monitor all Anti-Malware Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.